248 Field Support Jobs - Page 9

Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

JD- Required engineer for attending field calls for N/B, D/T, AIO. Mandatory-Bike . Candidate should be ready for field support. Candidates should be Graduate/Diploma poly(3.0 yrs). Should be having experience in Hardware Parts replacement.

Handling Customers Field Tickets Solving problem on Phone, Remote or Physically attending calls at end customer. Should have work on Laptop and Desktop hardware repairing and maintenance. 4. Handled laptops and Branded desktops and Workstation Good knowledge of Windows 10 and 11, worked on MS outlook and other email client applications, Familiar with antivirus functions. Interested can WhatsApp on 9765778210

profile - Desktop support Engineer(Field support) Experience - 1+ years Location - Bharatpur, Rajasthan - 321001 Interview mode - face To face Budget - 20 k CTC Interested Candidates can contact -9319390446

Role & responsibilities Job Description for Field Service Engineer Department/BU: AMS- O&MBU Location: HYD Job Overview: A Field Service Engineer in the oil and gas industry plays a critical role in ensuring the efficient and reliable operation and maintenance of equipment and machinery at various work sites. Field Service Engineers are expected to possess strong technical expertise, problem-solving skills, and the ability to work efficiently in dynamic and challenging environments. They should also demonstrate excellent communication and interpersonal skills to interact effectively with customers, team members, and other stakeholders. Additionally, a thorough understanding of relevant industry regulations, safety rules, and compliance requirements is crucial for this role. Job Responsibilities: 1. On-Site Maintenance and Repairs: Conduct regular inspections, maintenance, and repairs on a wide range of oil and gas equipment, including fuel dispensers and other types of equipment at retail outstations like Petrol pumps, to ensure their optimal performance and minimize downtime. 2. Troubleshooting: Diagnosing and troubleshooting complex technical issues that may arise during the operation of equipment, utilizing a deep understanding of the specific systems and processes involved in our industry. 3. Installation and Commissioning: Assisting with the installation, configuration, and commissioning of new equipment (fuel dispensers and other types of equipment at retail outstations like Petrol pumps), ensuring that it operates according to specified guidelines and safety standards. 4. Customer Support: Providing technical support and guidance to clients or customers, addressing their concerns, and offering solutions to maximize the efficiency and safety of their operations. 5. Safety Compliance: Ensuring that all work performed adheres to industry safety standards and regulations, and identifying potential safety hazards or risks to prevent accidents and promote a secure working environment. 6. Documentation and Reporting: Maintaining detailed records of service activities, including maintenance schedules, repairs performed, and any modifications made, and providing comprehensive reports to supervisors or management as required. 7. Training and Knowledge Sharing: Attending training sessions or workshops to enhance the understanding of equipment operations, maintenance procedures, and safety protocols. 8. Field Operations Coordination: Collaborating with other team members, including engineers, technicians, and project managers, to coordinate field operations, prioritize tasks, and ensure timely and effective resolution of technical issues. 9. Adherence to Company Policies: Following company policies and protocols, including those related to quality control, health, safety, and environmental protection, to uphold the organization's reputation and maintain high operational standards. Requirements: 1. Diploma, BTech (Mechanical or Electrical or Electronics or Instrumentation) with Fresher. 2. Ability to work in flexible timings and to adapt to changing work schedules. 3. Basic Knowledge of computers (E-Mail handling, MS Office, Excel, etc.) 4. Must have their own bike. Salary Range: Up to 3 Lakhs per

Role & responsibilities 1. Creating and setting up communication networks, including routers, switches, and servers, to support voice and data communication. 2. Ensure that the switches in the network are maintained as per norms. 3. Ensure support for timely connectivity for all the cross functional teams. 4. Diagnosing and resolving network issues, ensuring system availability and reliability. 5. Attend customer complaints on field and give quality resolution within the TAT. 6. Provide timely resolution of technical complaints through analysis / trouble shooting. 7. Tracking network performance, including traffic, speed, and bandwidth, to identify areas for improvement. 8 Regularly checking for security breaches, capacity limits, and other issues that could impact network performance. 9. 100% compliance on safety and cardinal rules. 10. Responsible for process adherence 11. Provide structured feedback to management to provide permanent solutions to improve service level

Responsibilities: * Provide technical support on-site * Maintain customer satisfaction through timely resolutions * Collaborate with customers and internal teams * Ensure compliance with safety standards Health insurance Annual bonus Performance bonus Mobile bill reimbursements Gratuity

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Provide first-level technical support via phone , email, and chat for employees or customers facing technical issues Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems) Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting Assist with software installation and setup on desktops, laptops , and mobile devices, ensuring configurations meet company standards Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices Maintain an inventory of IT assets such as hardware, software, and peripherals Assist in setting up new users with accounts, systems, and equipment Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users Perform other duties as assigned by the Help Desk Manager or IT team Traveling within the city - 3 Branches. Person with 2-Wheeler preferred. To support daily Incidents on Hardware troubleshooting (Desktop/POS/Printers/Scanners/ CCTV, L0 Network router/Switch, etc) Preventive maintenance of IT infra. Education & Experience Any 10th or 12th Available Jobs and Positions: System Engineer (on-site) Laptop Technician (Field Engineer) Sr. IT Engineer (Remote) Network Engineer (Field Engineer) Company name: 365 Admin Support and Services - Hyderabad Website: https://www.365adminsupport.com/ https://www.365adminsupport.in/ Desired Skills Troubleshoot desktop and laptops, routers, issues and resolve. Knowledge of LAN & WAN Knowledge of Router and AP basic configuration and troubleshooting (L0). Knowledge on mail configuration Knowledge to install OS like Windows / Linux etc. Understanding of Retail Applications will be advantage Working knowledge of MS Products Excel, Word & Power Point Give Permanent fix to the desktop, printer problems, basic LAN & server Support issues. Load/Reload standard build operating system configurations. Installation & troublingshooting of critical applications & their usage guidelines. Installation of anti-virus on desktops and remove virus. Esclate the problem to the technical specialist & to regional/ National Team Leads if not resolved. Send your resume on hr@365adminsupport.com , madhavi@365adminsupport.com or 9550247123 Contact HR: Madhavi: +91 9550247123

Location - Pune/ Coimbatore / Delhi. The JD of the candidate we are looking for is : The Customer Support Manager will be responsible for managing post-sales support operations for the Consumer PC segment. This role involves coordinating with retailers, distributors, authorized service providers (ASPs), and end customers to ensure high-quality support, prompt issue resolution, and strong customer satisfaction (CSAT). The ideal candidate should have experience in technical support, vendor management, and customer relationship management in a consumer tech environment. Experience preferred: 5 to 8 years of experience in customer support or service operations, preferably in the consumer electronics or PC industry. Experience in handling partner/vendor management, escalation handling, and customer satisfaction initiatives. Familiarity with CRM tools, ticketing systems, and field service platforms. Key Responsibilities: Customer Issue Resolution: Lead the resolution of service-related issues for end customers, ensuring timely and satisfactory closure. Partner & Retailer Coordination: Act as the key support liaison for retailers, distributors, and channel partners for service-related queries and escalations. ¢ Vendor & ASP Management: Manage and review performance of authorized service providers, drive improvements in TAT (Turnaround Time), FTR (First Time Resolution), and customer satisfaction. ¢ Process Improvement: Identify gaps in current support processes and work cross-functionally to implement improvements. ¢ Team Management: Supervise and coach regional or zonal support executives or contract staff handling front-line customer and partner communication. ¢ Reporting & Analysis : Track and report on key service KPIs such as CSAT, NPS, backlog aging, repeat calls, etc., and suggest corrective actions. ¢ Escalation Handling: Manage high-severity customer escalations and work with internal teams (Tech support, Logistics, WH, etc.) for resolution. ¢ Training & Enablement: Conduct regular training sessions for retail and partner staff to ensure they are updated on support processes and tools. ¢ Compliance: Ensure all support activities follow internal compliance, warranty guidelines, and consumer protection laws. Key Skills: ¢ Excellent communication and interpersonal skills ¢ Strong problem-solving and decision-making abilities ¢ Analytical mindset with proficiency in MS Excel, PowerPoint, and data tools ¢ Ability to multitask, work under pressure, and manage diverse stakeholders ¢ Customer-centric approach with a strong focus on service quality Field support experience

100% field work, Daily franchisee outlet visit, checking implementation of New SOP’s & processes at outlets, Field Audits, Franchisee complaints handling, solving problems of franchise owners.

InfoEdge is hiring for Field Representative in Bangalore for 99acres.com . We have conducted a walk-in drive for this . You can give your Face to Face interview for Feild Executive role Vineet Kumar Nair on 19th May 2025 Date - 19th May 2025 (Monday) Time - 10:00 AM to 5:00PM Contact Person : Vineet Kumar Nair | Vrinda Gupta (HR) Address - 144, 2JRF+RGJ Doctor, 144, Outer Ring Rd, MS Ramaiah North City, next to Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045 Map - https://maps.app.goo.gl/kF3KG6UcGgPNBhWa7 Documents Required - Resume in hard copy Attend your walk-in if Y OU HAVE OWN BIKE, DRIVING LICENSE AND A SMARTPHONE AND YOU ARE OKAY WITH A FULL TIME FIELD JOB . Education- UG: Graduation Not Required | PG: Post Graduation Not Required Job Description Key Responsibility Areas: Scheduling number of meeting with the clients and helping them understand the verification process Visiting the actual property site of the existing and registered customers across localities Making field visits to verify owner/brokers property Provide Site Visit Assistance to the prospective buyers Capturing internal property images, videos, floor plans and additional property information Confirming the property details provided by customer and suggest changes (by taking consent of seller, if required) Ensure daily/monthly verification target is met Undergraduates Can also apply. NOTE : MUST HAVE HIS OWN BIKE, DRIVING LICENSE AND A SMARTPHONE AND IT IS A FULL TIME FIELD JOB | MUST HAVE A VALID DRIVING LICENSE, BIKE AND A SMARTPHONE Desired Candidate Profile Any Undergraduates / Graduates candidate with 1 to 4 year experience. Open to Field Visits and data verification. Exposure to local language will be preferred. Office details for Interview : 2144, 2JRF+RGJ Doctor, 144, Outer Ring Rd, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045 Contact Person : Vineet Kumar Nair | Vrinda Gupta (HR) GIVE YOUR CONFIRMATION ON vrinda.gupta@naukri.com AND DO NOT FORGET TO TAKE YOUR UPDATED CV IN HARD COPY

Proactively generates opportunities from outside current customer base, Handles RFQs Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets Is accountable for finding customer needs and that KONEs solution matches with the needs Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority Validates that the contents of the contract are in line with the negotiation process outcome Maintains full information of opportunities, tasks and visits (sales funnel management) Responsible for timely and accurate reporting in CRM Responsible for gathering relevant information about market and competitors from the field Supports the finance function in money collection. Drives execution of her/his individual sales plan.

Roles and Responsibilities Manage executive administration tasks, including correspondence, calendar management, and travel arrangements. Provide administrative support to senior executives as needed. Develop strong relationships with customers through effective communication and customer service skills. Assist in business development efforts by identifying new opportunities and cross-selling potential clients. Ensure seamless coordination between departments through efficient office administration practices. Providing customer service by answering questions about products or services, making recommendations based on customer needs, and resolving problems Processing online, email and phone sales Performing basic customer service functions, like answering questions or responding to inquiries Should have good communication skill Should be well-versed with MS Excel, PPT and Word

Role & responsibilities Position : Partner Manager Location : Bangalore Role Summary : As a Partner Manager, you will be responsible for establishing and maintaining strong relationships with our service partners, fostering growth opportunities, and ensuring excellent service delivery. Partner success should be the core objective of partner manager Responsibilities: Develop and nurture relationships with service partners. Act as the main point of contact for partners, addressing inquiries, resolving issues and ensuring satisfaction. Visit partner locations frequently for partner audits Monitor service delivery metrics and ensure partners meet agreed-upon service levels and quality standards. Track timely return of inventory by the partners Conduct regular performance reviews and provide feedback to partners to drive continuous improvement Implement corrective actions when service levels are not met Ensure adequate manpower is available with partner to achieve service delivery plan Work closely with partners to create new opportunity by assigning new projects to them and ensure they achieve profitability Qualification: 5+ Year of experience in Field operations in IT hardware support. Team handling experience.

Responsibilities: * Provide technical assistance on-site * Maintain equipment & troubleshoot issues * Collaborate with customers & internal teams * Document all field activities, including reports and technical documentation * Two Wheeler must Health insurance

Hardware and Software Issues: Diagnosing and resolving problems with computers, peripherals (printers, scanners, etc.), operating systems and software applications. Remote Troubleshooting: Providing technical support remotely, guiding users through solutions, and using remote access tools to diagnose and fix issues. User Assistance: Answering user inquiries, providing guidance, and ensuring users can effectively utilize their computers and software. Help Desk Support: Responding to user tickets, logging issues, and escalating problems when necessary. Hardware and Software Installation: Setting up new hardware, installing and configuring software, and ensuring compatibility. Equipment Maintenance: Maintaining and upgrading hardware and software to ensure optimal performance and security. Inventory Management: Tracking hardware and software assets, managing licenses, and ensuring compliance. Network Connectivity: Troubleshooting network issues, ensuring users have access to necessary resources, and maintaining network security.

Roles and Responsibilities Provide field service engineering support to customers, including installation, maintenance, and repair of electronic components and semiconductors. Conduct site visits to diagnose issues with equipment and provide technical solutions. Collaborate with cross-functional teams to resolve complex problems. Develop strong relationships with customers through excellent communication skills. Ensure timely completion of tasks while maintaining high-quality standards. Desired Candidate Profile 0-2 years of experience in field service engineering or related field (installation, maintenance). Diploma or B.Tech/B.E. degree in Electrical and Electronics. Strong understanding of electronics principles and semiconductor technology. Excellent problem-solving skills with attention to detail. Willingness to travel extensively across India and potentially to other regions such as GCC, South East Asia, Bhutan, and Nepal. Perks and benefits Competitive salary and benefits package. Opportunity to work in a dynamic and innovative environment. Professional growth and development opportunities. Medical Insurance

Perform basic troubleshooting and maintenance of laptops and desktops Provide support for hardware issues including RAM, HDD, motherboard, etc. Install, configure, and maintain printers and related peripherals

Field Work Should Have Experience on SLA, Active Directory DNA, DHCP, DLP, Group Policy, SCCM

Perform basic troubleshooting and maintenance of laptops and desktops Provide support for hardware issues including RAM, HDD, motherboard, etc. Install, configure, and maintain printers and related peripherals.

Tata Elxsi is truly your Home to a billion possibilities. We believe in opportunities for everyone - to be bold, curious and seek to shape the future. Explore what is possible, discover what you love to do and find accelerated paths for growth. At Tata Elxsi YOU MATTER! We are seeking a skilled and motivated NetApp Storage/Dell EMC Field Support Engineer to join our team. Locati on : Kochi Mode : Permanent Experience : 5 to 10 years Role & Responsibilities Responsible for providing technical support and expertise in managing, maintaining, and troubleshooting NetApp/Dell EMC storage systems. Technical Support: Provide L1 and L2 support for NetApp storage systems, diagnosing and resolving technical issues in a timely manner. Trouble shooting Issues and replace fails components. Storage Management: Installing, configuring, and troubleshooting NetApp storage systems, including Data ONTAP and firmware upgrades. Oversee the support of NetApp storage solutions, ensuring they are optimized, secure, and aligned with business requirements. Performance Monitoring: Monitor storage system performance, manage capacity planning, and perform performance tuning to ensure maximum uptime and reliability. Storage Provisioning: Allocating storage resources, managing capacity planning, and ensuring efficient storage utilization. Backup and Recovery: Implement and manage data protection strategies, ensuring the availability and integrity of backups and disaster recovery processes. Customer Interaction: Work closely with customers to understand their storage needs, provide technical guidance, and ensure a high level of customer satisfaction. Documentation: Maintain detailed documentation of storage configurations, processes, procedures, and troubleshooting guides. Collaboration: Collaborate with other IT teams to ensure smooth integration and operation of storage infrastructure with other enterprise systems. 24x7 Ready to visit customer place for deployment and SOW Deliverables.

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Responsibilities Responsible for providing Onsite Product Support as set-out in Domainsaction plans. Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed. Following defined policies and procedures (e.g. in desk manual). Supporting the organization byunderstanding andachieving measurableobjectives. Follow best practices and Industry Standards. Update internal systems as required Adhere toLogisticsprocesses to ensuretheaccurate reporting of failures and timely return of parts Working independently and in a team environment. Perform Field Change Order and Field Action Bulletin . Need to be able to travel at short noticeshort term, Provide (rota) coverage for 24x7 support in a designated geographic area.With phone support from Domains. Provide T&Mservices OOH(Out of Hour). Provide logistics support as required within the scope of providing on-site support, Provide long or short term site cover for dedicated customer sites Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre . Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations. Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and When). Assists in developing, reviewing, and implementing hardware installation plans for customers Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside Need to be able to travel at short noticeshort and long term, within region.