154 Field Support Jobs - Page 5

Gilbarco Veeder-Root POSITION DESCRIPTION STATEMENT (PDS) Title: Service Engineer Fuel Dispensing Unit & Retail Outlet Automation Services Field Department: Location: Reporting to: Area Service Manager (ASM) / Area Service Controller ( ASC) I. Purpose of position Perform installation, repair and maintenance tasks on equipment and infrastructure at customer/partner sites primarily the retail fuel outlet. Flexibility is required to address customer needs , identify the problem at site and ensure timely completion of the Job in a safe and secure manner. Gilbarco Veeder-Root (GVR) requires that all associates comply with the GVR Health, Safety and Environment (HSE) Policy as well as the Vontier Standards of Conduct. II. Position relationships Internal Service Manager Team leader Call Handlers/dispatchers Helpdesk/Technical Support Other field engineers External Customers Petrol Pump Dealers Subcontractors Members of the public Planners Interaction with installation/project manager & project coordinator where applicable III. Key Responsibilities 1. Ensure that all activities are carried out safely in accordance to all relevant country specific Health & Safety legislation and Gilbarco Veeder Root HSE policy/procedures. 2. The associate is personally responsible for contributing to a safe working environment by maintaining an orderly work area and proactively raising safety concerns. 3. Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner and that no activities are undertaken without suitable competence. 4. Carry out preventive maintenance jobs as per schedule. 5. Carry out breakdown jobs assigned by the ASM. 6. Update spares requirement to ASM. 7. Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of spares. 8. Ensure resolution of complaints in the 1st visit itself. 9. Return defective spares to stores within 7 days of closure of complaint. 10. Return unused ok spares immediately to the stores department. 11. Provide feedback to the CSD immediately after closure of complaint. 12. Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial Executive on a weekly basis. 13. Report non-compliance issues if found being practices in the system to supervisor or use Speak up opportunity provided by the company. IV. Measures of Performance Customer Service Level Agreement (SLA) (achievement %) First Time Fix (FTF%) Backlog (minimize) Jobs per day (work in field) Safety and Compliance V. Personal Qualifications & Experience Required Electronics/Electrical Post school education in technical subject, /Mechanical Engineering. with good ideally electronics or electrical engineering. Preferred Education/ achievements Diploma in knowledge of working on Computers Certificates for electrical installation work. Knowledge of Health and Safety Regulations and procedures. Experience/ knowledge Previous experience in field based Previous experience of working with technical service work. Experienced in equipment and services within the fuel and mechanical, electrical and electronic fault- retail business. finding techniques. Previous experience with electrical work. Previous experience with UPS , Inverter, chargers., BTS equipment ,ATMs etc., Specific skills Excellent communication skills in Good English language skills, verbal and applicable local language. Basic knowledge of English Computer literacy written. VI. Role Specific Competencies & Behaviours Competency Descriptors Functional / Technical Skills Has the functional and technical knowledge, skills and experience to do the job at a high level of accomplishment Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers Get first-hand customer information and uses It for improvements in products and services Acts with customer in mind

Roles and Responsibilities Provide technical services to customers by installing, maintaining, repairing, and servicing electronic equipment such as AC/DC drives, PLCs, HMIs, VFDs, servo motors, and other industrial automation components. Troubleshoot issues with field instruments and provide solutions to resolve customer complaints efficiently. Conduct breakdown maintenance on site to minimize downtime and ensure optimal productivity for clients. Collaborate with cross-functional teams to identify root causes of problems and implement corrective actions. Ensure timely completion of projects while meeting quality standards.

•Handling all field work of Company. •Must be have own 2 Wheeler vehicle.

Role & responsibilities Able to troubleshoot hardware problems, and able to support hardware team, able to give technical support and telephone support. He is responsible to keep uptime of all respective stations. Supporting to hardware team. He is responsible to maintain timing for all respective station. Able to troubleshoot hardware problems, able to give technical support and telephone support. He is responsible to keep uptime of all respective stations. He is responsible to maintain up-time for all respective station. He have hardware & networking knowledge. he can able to maintain computer hardware. Ready for travelling in Maharashtra. Able to troubleshoot hardware problems, software issue. he will have to collect document from bus station against running ads. Preferred candidate profile Able to keep 90% up-time off all station Maintain station up time, sound level, collecting document on time, station visit and feedback report to be fill up monthly.

Field Service Engineers are representatives of the organization, performing Installations and maintenance of the devices at the farm. They are responsible for delivering training on usage of devices and services to the customers, customer representatives. Responsibilities: Act as regional services engineer of the assigned region Handle the Installations/Reinstallations of Equipment Troubleshooting and servicing the devices in timely Monitoring the customer farms and timely updating the farmers if required Provide training to the customer on device functionality and supporting tools Provide training to the customer on basic troubleshooting of devices Timely visiting the farmers fields and collecting the feedback Supporting R&D activities Maintain an excellent working relationship with customers and colleagues Regular visits to the farms to enquire on farm needs. Qualification, Experience and Responsibilities: Diploma/ Bachelors degree or any equivalent qualification required. 0 to 1 year experience required knowledge on shrimp cultures Good communication and soft skills Have understanding on supporting tools Willing to travel Work Location: Surat, Gujarat Gujarati language speaking is must

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Role & responsibilities Designation: Field service engineer (Laptop) • Installation and support of standard hardware and software platforms in Laptop / Desktop. • Conduct pilots of the installation process and procedures for Laptop / Desktop repair. • Configuration and installation of Laptop / Desktop / Printer • Good knowledge of Windows OS installation and troubleshooting. • Good knowledge of MS Office application and business application support • Provide complete recoverability of systems and applications. • Troubleshooting and resolution of business application and system problems • Manage the installation of new hardware and software. • Maintain equipment inventory controls and policies. • Adhere to repair standards and service levels established. Job Type: Full-time permanent job Work location: Chennai Bike is must Preferred candidate profile

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices