248 Field Support Jobs - Page 10

Roles and Responsibilities Provide exceptional customer support through phone calls, visits, and chats to resolve customer queries and concerns. Process customer requests, troubleshoot issues, and escalate complex problems when necessary. Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction. Desired Candidate Profile Fluent English communication skills (written & spoken). 0-1 year of experience in BPO/call center environment or Customer support. Excellent documentation skills for maintaining accurate records of customer interactions. Strong query resolution abilities to handle multiple tasks simultaneously. NOTE- Male candidates below 30 age Driving license and bike mandatory 40 % field 70% Work from home. Fresher with good communication skills.

Job description About Company:- A renowned name, Sahajanand Laser Technology Ltd. Situated at Gandhinagar, Gujarat is a Pioneer in the manufacturing of laser marking & and engraving, laser cutting, laser welding, and solar cell scribing / micro-machining systems in the industrial segment. Fiber laser marking system with automation like Laser Marking for Bearing, Laser Marking for Piston rings, Laser Marking for Valves, Laser Marking for Nozzles, and Laser Marking for jewelry. Kindly go through our websites mentioned below for further details. Company Website : https://www.sltl.com/ Designation: Jr. Engineer/ Engineer Department: Service Experience: 1 to 3 Years Location: Ahmedabad/Gandhinagar Edu. Qualification: Diploma / BE/B.Tech - EC/Electrical Roles and Responsibilities Responds to customer complaints Evaluates and resolves problems of the customer Assists in installing the equipment Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands Works alongside with technical sales engineers Offers customer training for the product Repairs, tests and maintains equipment Monitors performance of the product Maintains product manuals Provides customers with regular reports and feedback on their service requests Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference Makes recommendations to maintenance technicians and offers feedback on product development, features and functions. Required Candidate profile Proven Work experience on Fiber Marking Machine, Welding Machine. Excellent analytical and problem-solving skills must be possessed by all service engineers. Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.

Hiring for Uber Field Supervisor (Bangalore) Position: Field Supervisor Company Location: Novel Tech Park, 46/4, Hosur Road, Kudlu Gate, Krishna Reddy Industrial Area, H.S.R Extension, Bengaluru, Karnataka – 560068 Work Location: Bangalore (On-field) Mode of Interview: Online (Virtual) Salary: 20,000/month + 6,000 Incentives Key Responsibilities: Supervise on-field operations and executives Ensure smooth daily execution of field activities Coordinate with teams for on-ground requirements Prepare and submit daily activity reports Travel locally within Bangalore for fieldwork Eligibility Criteria: Must be a graduate (Any stream) Should be willing to do field work Must know any regional language (Kannada/Tamil/Telugu/Hindi) Strong communication & team handling skills Freshers / Experienced – both can apply Job Type: Full-Time, Field Operations Joining: Immediate

Hiring: Field Supervisor (Onboarding Uber) – Hyderabad Location Company: Uber Position: Field Supervisor (On-ground Operations) Location: Lower Ground Floor, A Block, 1-8-382, Queens Plaza, Sardar Patel Road, Secunderabad (Behind Rasoolpura Metro Station), Begumpet, Hyderabad, Telangana – 500003 Job Details: Salary: 20,000 (Fixed) + 6,000 (Incentives) Employment Type: Full Time Mode of Interview: Online (Virtual) Field Work: Yes Languages Required: Any South / Regional language (Telugu, Hindi, etc.) Education: Graduates only (Any stream) Key Responsibilities: Supervise and support on-field activities for driver onboarding Coordinate with internal teams to ensure smooth operations Visit field locations as per requirement Resolve driver partner queries and assist them in the onboarding journey Generate daily work reports Eligibility Criteria: Experience: 0–3 years (Freshers welcome) Must be comfortable with field work Good communication in any regional language Basic understanding of smartphones & apps Should have problem-solving and team-handling skills Perks & Benefits: Attractive incentives Opportunity to work with a global brand (Uber) Career growth in operations & field management

Conduct on-site demos of the Nadi Tarangini device at clinics, wellness centers, and events. 2 Provide training to doctors and clinic staff on how to use the device and app effectively. 3 Offer first-level technical support and troubleshooting for device-related issues. 4 Collect feedback from users and share with internal product/support teams. 5 Coordinate with the sales and customer success team to ensure smooth onboarding and usage. 6 Maintain records of visits, demos conducted, and customer feedback. 7 Ensure customer satisfaction by resolving operational concerns quickly. 8 Educate practitioners on the benefits and features of the product, app, and reports.Role & responsibilities 1) Previous exposure to device-based solutions (IoT/Medical Devices) is a plus. 2) Knowledge of CRM tools or field tracking software.

Role & responsibilities Ready for Field work with 24x7 support as and when required Good knowledge of desktop / laptop hardware Good hands-on experience of laptop repairs Working experience of different versions of Windows operating system Knowledge of other popular applications like MS-Office, E-mail suites. Rs. 30000-34000 CTC Per Month Engineering Diploma / Science , other Graduate Should have bike Mail id : albina.shere@pentagon.co.in

Role & responsibilities OBJECTIVE OF THIS ROLE Field service Engineer is responsible for the installation, repair, overhaul, warranty, AMC. Maintaining good customer relationship and high customer satisfaction standards. ROLES & RESPONSIBILITIES Supporting customers through technical and administrative activities Installation, repair, maintenance checks, overhaul, providing technical support to customers. Understanding customer needs and concerns Providing a high level of customer service Preparing and submitting service reports REQUIRED SKILLSET Knowledge in electrical basics. Willing to travel and problem solving ability. Good customer relationship, QUALIFICATION Graduate / Diploma from Electrical domain

Position: Field Support Engineer (Off Roll) No of Position: 6 Job Location: Chennai - Tambaram, Madipakkam, Velacherry, OMR Job Role: Collect modem from customers. Install & configure routers. Basic Troubleshooting on internet Skills: Basic Internet & Router knowledge. Networking certification (preferred for freshers). Two wheeler is mandatory. Interested candidates can send their updated profile to be following email ID r.purushotham@hathway.net Regards, RV Purshotham Human Resources Manager 9000180322

Job Title: Area Manager Location: Abohar/Jalandhar/Malout Department: Farm Mechanization / Operations Company: nurture.farm (a UPL company) Experience: 3+ years (preferably in agriculture machinery, field operations, or rural services) Job Summary: We are looking for a dynamic and results-driven Area Manager to lead and manage spraying machine operations across a defined geographic area. The ideal candidate will have a strong background in agriculture field operations , team management , and achieving monthly operational targets . You will be responsible for planning, deploying, and monitoring drone or mechanized spraying services for farmers through field teams and partners, ensuring timely execution and customer satisfaction. Key Responsibilities: Team Handling: Recruit, train, and lead a team of Field Executives , Operators , and Technicians . Monitor performance and provide ongoing support to ensure operational excellence. Ensure field team adheres to safety and service protocols. Target Achievement: Plan and execute activities to achieve monthly targets for acres sprayed, farmer adoption, and revenue generation. Track daily operations and resolve bottlenecks proactively. Report progress against KPIs to the Regional Manager. Operations & Deployment: Coordinate deployment of spraying machines (e.g., boom sprayers) in assigned areas. Ensure proper maintenance, scheduling, and uptime of machines. Farmer Engagement: Promote mechanized spraying services to farmers and FPOs. Ensure customer satisfaction through timely and quality service delivery. Process & Compliance: Ensure all field operations comply with company SOPs and government guidelines. Maintain accurate service records, farmer feedback, and operational logs. Key Requirements: Graduate in Agriculture / Engineering / Rural Management or related field. 3+ years of experience in agri-machinery operations, agri-tech, rural services, or input sales. Experience in managing field teams and achieving sales/service targets . Strong communication, problem-solving, and leadership skills. Ability to work under pressure and in rural/agriculture-based geographies. Basic understanding of agri-machinery (e.g.,boom sprayers) is preferred. Willingness to travel extensively in assigned territory. Why Join nurture.farm? Be part of a tech-first, sustainability-driven agri-platform impacting millions of farmers. Work in a flat, fast-moving culture that values ownership and innovation. Opportunity to grow within a mission-driven organization backed by UPL Group .

Role & responsibilities Configuration of Outlook, Microsoft Office products Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, Installation of Operating Systems Win XP, Win 7, Win 8,Win 10 Troubleshooting & maintenance of PCs. & Laptops. Installation of application software. Installation of device drivers & hardware components Concept of Network Technology Knowledge on connectivity of end to end devices Knowledge of Ethernet Technology & its Medium Concept of IP Flow Knowledge of OSI Layer Knowledge of TCP / IP Knowledge about Network Architecture and its design rules Routing Protocols Knowledge of Class full, Classless, Access list, Metro Ethernet, Stub Router, NAT, VLAN, STP Knowledge of IP Services Preferred candidate profile Graduate or 3 Year IT Diploma

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction. Primary Duties: Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise 5+ System-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handling Preferred technical and professional experience Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. Enterprise level Software experience in Support or Product Development

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction. Primary Duties: Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise Minimum 6+Years of Experience required. Bachelor's Degree System-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handlin Support Positions - additional datapoints on skillset requiered1.Strong technical foundation in Linux and Windows. It's hard to train a candidate in both Linux, Windows and Spectrum products. 2.Demonstrated examples showing how a candidate has picked up and owned a skill.3.Great communication skills, since this is a customer facing role. 4.Also, our teams are so remote and spread out, so this is essential!Experience or exposure to HPC is a big plus, but we can relax on this for lower bands. Preferred technical and professional experience 1). Experience of using github to manage source code 2). Good communication (verbal and written) and interpersonal skills 3). UX and UI Design experience is an asset. 4). Knowledge and experience of IBM Websphere, Webpack, Spring framework are highly desired 5). experience of scikit-learn and pandas for data processing, prediction and inferencing 6). Knowledge and experience of IBM Watson Machine Learning is highly desired 7). Knowledge of IBM Spectrum LSF is desired

Job description Role & responsibilities Key Responsibilities: Qualification and Skill Set: Diploma/bachelors degree in computer science, IT, or related field. 1 years of experience in desktop support or IT helpdesk roles. Strong knowledge of Windows OS, Microsoft 365, and hardware troubleshooting. Familiarity with ticketing tools (e.g., ServiceDesk Plus, Jira, Freshdesk). Understanding of networking fundamentals (TCP/IP, DNS, DHCP). Experience with remote support tools Roles and Responsibilities: Support installation, configuration, and maintenance of hardware servers, switches, routers, UPS, etc Perform patch management, system updates, and backup operations Handle Network administration: IP management, firewall access, VLANs, DNS, DHCP, and VPNs. Assist with implementation of infrastructure projects like data center migrations, network upgrades, etc. Provide L1 support to users for system, network, and application issues Troubleshoot hardware/software faults, connectivity problems, and system access errors. Support Active Directory, Office 365, endpoint security, and remote access tools. Maintain IT documentation, asset inventory, and system configuration records. Work with vendors and OEMs for hardware/software support, Billing related issue Preferred candidate profile Immediate Joiners preferred. Interested candidates share your updated resume on Vrushali.jahakar@teamcomputers.com

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction. Primary Duties: Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise 2+ System-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handling Preferred technical and professional experience Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. Enterprise level Software experience in Support or Product Development

As a Technical Support Professional, you will: Provide in-depth remote technical support for IBM Z Security products on z/OS. Serve as the primary IBM contact for customer issues, driving resolution and ensuring satisfaction. Collaborate with development teams to resolve defects and improve product serviceability. Expand your expertise across the zSecure portfolio and related technologies. Analyze complex technical issues and drive root cause analysis to ensure long-term resolution and product improvement. You will work closely with clients, field support, and business partners worldwide, helping resolve complex issues and contributing to continuous improvement of our products. You’ll also have the opportunity to influence product direction through your insights from customer interactions. Required education Bachelor's Degree Required technical and professional expertise 8+ years of experience working on IBM z/OS mainframe, with deep understanding of system internals and operational environments. Ability to lead technical resolution efforts in high-pressure, business-critical situations. Experience working effectively in virtual, cross-functional teams, demonstrating strong collaboration and ownership Excellent communication skills – capable of translating complex. technical issues into clear explanations for both technical and non-technical audiences, and of understanding and refining customer requirements. Calm, organized, and self-directed, especially when working under pressure or with limited oversight. Preferred technical and professional experience 5+ years of experience with RACF. 5+ years of systems programming experience. 5+ years of SMP/E experience. Proficiency with TSO/ISPF and REXX. Prior experience in a technical support or customer-facing role, with a strong focus on troubleshooting and issue resolution. Familiarity with IBM zSecure, IBM Z Security and Compliance Center, or Threat Detection for z/OS is a plus.

Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise System-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handling Preferred technical and professional experience Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. Enterprise level Software experience in Support or Product Development

The role involves field support for the credit control team, focusing on customer visits, documentation, payment follow-ups, and coordination of outstanding collections.

Position Overview: We are seeking a Field Support Engineer to provide on-site technical support for desktops, Laptop, printers, and other IT equipment. The role involves troubleshooting hardware and software issues, performing installations, and ensuring smooth IT operations. Key Responsibilities: Provide on-site support and troubleshoot desktop, laptop, printer, and hardware issues. Install, configure, and maintain IT systems and peripherals. Educate users on best practices and provide exceptional customer service. Maintain detailed records and collaborate with the IT team. Qualifications: 2+ years of field or technical support experience. Graduation degree or 3-year diploma. Good communication skills. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Knowledge of IT hardware

Job Title: Customer Support Executive Location: Pune & Thane, MH Job Type: Full-Time Industry: Software About Us: At Allied, we are passionate about building innovative solutions that solve real-world problems. We are a growing team of developers, designers, and product thinkers working collaboratively to deliver scalable, high-quality applications. As we expand our team, we're looking for a skilled and motivated Software Support Engineers to join us. The Role: You will be the frontline of our customer experience, providing exceptional support to users of our software products & services. You will empower our customers to get the most out of our software, troubleshoot technical issues, and ensure their success. Key Responsibilities: * Provide timely and effective technical support to customers via phone, email, chat and personal visits. * Guide customers through software functionalities, best practices, and troubleshooting steps. * Diagnose and resolve technical issues, escalating complex problems to our senior & development team when necessary. * Document customer interactions and solutions accurately in our CRM system. * Collaborate with product and development teams to identify and report bugs and suggest improvements. * Create and update knowledge base articles and FAQs to empower self-service. * Contribute to a positive and supportive team environment. Requirements: * Proven experience in a customer support role, preferably within a software or technology company. * Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and patiently. * Strong problem-solving abilities and a methodical approach to troubleshooting. * A genuine desire to help customers and a passion for delivering exceptional service. * Ability to work independently and as part of a team in a fast-paced environment. What We Offer: * Competitive salary * Opportunity to work with a cutting-edge software product and a talented team. * Ongoing training and professional development opportunities. * A supportive and collaborative work environment. To Apply: Just get in touch with us! Email: careers@alliedsoftech.com

We are looking for a skilled and motivated Service Engineer to join our team at HS GLOBAL AI. The ideal candidate will be responsible for installing, maintaining, and repairing equipment or machinery, maintnance and troubleshooting technical issues. Required Candidate profile Must have a valid Driving License Local candidates preferred (Vijayawada or nearby) Qualification: B.Tech in EEE or ECE Opportunity for skill development.

Job Purpose: The incumbent will be responsible for supporting ASMs and the dealership staff in technically for resolving product issues. Position Overview: Reports to : Group Manager- Service Lead Function: EV Commercial What youll do: Field technical report : Collaborate with Field Teams to collect and analyze technical reports related to Electric Vehicles (EVs), identifying critical issues and escalating them to Quality Assurance for corrective action and joint visits. Need to monitor the Following Reports for the New Product: Develop, Monitor and analyze warranty claims for EV products, tracking trends and critical items, and ensuring corrective actions are implemented through the Field Report Tracker and Failure Part Tracking. Service bulletin creation: Develop and communicate service bulletins to Field Teams based on complaint trends from FOR and warranty failures, ensuring proper validation after design-level modifications are made at the plant level. Once Modification is done at the plant level on the product improvement or value engineering, Need to communicate in Service Bulletin format to Field Team with Proper Validation. Field visit on analysis: Conduct joint visits with Plant Teams to analyze root causes of EV-related issues, identifying areas for improvement, and implementing corrective actions. Field support: Provide technical support for critical EV issues through hotline calls, vehicle diagnosis, and training, ensuring prompt resolution and minimizing downtime. SOP creation: Need to coordinate QA / PD for Critical Issues through the Standard Operating Procedure Customer Complaint Analysis: Analyze customer complaints generated through different modes, identifying trends and collaborating with respective teams for corrective actions, including Non-Product issues with the field team and Product issues with the Plant team. SOP Adherence Monitoring: Monitoring the progress of the SOP implementation at field both at ASM and dealer. Follow up with the concerned field team for early completion. Competitor Model Study: Conduct benchmarking studies of competitor EV models, submitting findings and recommendations for improvement. Service Accessibility and Maintenance: Define Service Accessibility and Maintenance procedures for new EV products, including Flat Rate Time (FRT) for labor billing, ensuring efficient and effective service delivery. Automation of Backend reports QRMS: Product issue resolution - 15 days for process, 30 days for quality, and 60 days for design issues Reducing unplanned visits to the workshop by customers before 1st service Compliant trend monitoring and proactive decision making for service campaign/service updates to field employees What you'll bring: Experience: 7 to 9 years in the aftersales (automotive industry) function as an area service manager. He should have good technical skills and exposure to handling customer complaints. Hands-on field experience would be preferable Good customer handling skills and Excel skills Qualification: Bachelors in Mechanical or Automobile Engineering

Job title: Electronics Engineer Job Description: We are looking for an Electronics Engineer with 1 - 2 years of experience to join our team. The role involves testing, installation, and servicing of electronic systems and equipment. Candidates must be willing to travel for on-site assignments and client support. Key Responsibilities: • Conduct testing, troubleshooting, and quality checks on electronic systems. • Perform installation, commissioning, and maintenance of equipment at client sites. • Provide technical support and service to customers. • Maintain service reports and ensure timely resolution of technical issues. • Coordinate with the team and clients for smooth execution of projects. Requirements: • Diploma/Degree in Electronics or related field. • 12 years of relevant work experience. • Strong understanding of basic electronics and testing equipment. • Good problem-solving and troubleshooting skills. • Willingness to travel frequently. • Only male candidates (due to travel requirements). Compensation & Benefits: • CTC: 2.4 3.6 LPA (based on experience and skills). • PF coverage provided. • Salary level is above ESI threshold (No ESI applicable).