3 Field Servicing Jobs

Spectrum Automation & Controls is seeking a talented Analyser Service Engineer with 2 to 5 years of experience in the oil and gas or petrochemical industries. The ideal candidate should possess hands-on experience in maintaining, calibrating, and troubleshooting analyser systems. This position requires immediate availability. As an Analyser Service Engineer, your responsibilities will include performing routine and corrective maintenance of process analyser systems on-site, calibrating and troubleshooting various types of analysers used in oil and gas/petrochemical processes, providing technical support to clients to ensure high equipment uptime and performance, conducting site visits for maintenance, commissioning, and health-check activities, maintaining service records and preparing detailed service reports, assisting in the installation and commissioning of analyser systems when necessary, ensuring compliance with safety and industry standards during all service activities, and supporting spare parts planning and service inventory management. The ideal candidate should hold a B Tech Or Diploma, preferably in Instrumentation, Electronics, or E&I, and have a strong industry background in Oil and Gas / Petrochemical sectors. Additionally, the candidate should possess strong technical knowledge of process analysers such as gas chromatographs, oxygen analyzers, and moisture analyzers, hands-on experience in field servicing and troubleshooting, the ability to interpret technical drawings and documentation, good communication and customer-handling skills, and a willingness to travel to client sites as required. If you meet the qualifications and are interested in this position, please submit your resume and cover letter to info@spectrum-automation.com.,

You will be joining Toshvin Analytical, a company that values growth and opportunity. Our focus is on delivering top-quality services to our clients to support their business growth. As a part of our team of experienced professionals, we are seeking individuals who are bright, motivated, and dedicated to our mission. If you are looking for a long-term career opportunity with one of the leading instrumentation companies in India, we invite you to send your CV to: careers@toshvin.com As a Manager - Customer Support (RTS) at Toshvin Analytical, you will report to the Deputy General Manager CS and be based in Baroda. The ideal candidate should have 8-10 years of experience in the Analytical Service Industry. A Diploma in Electronics/Instrumentation or an MSc in Electronics is the minimum qualification required, with a preference for BE holders in Electrical/Electronics/Electronics & Communication/Instrumentation Engineering. Your responsibilities will include field servicing of advanced analytical instruments such as GCs, GC-MS, GC-Hs, GCMSMS, etc. This involves onsite installation and commissioning of hardware/software products at customer sites. You will serve as the primary contact for customers on technical, application, and service-related issues, diagnosing and resolving product performance problems. Proactively addressing potential instrument issues to prevent service interruptions is crucial. You will need to effectively communicate and escalate complex or unresolved problems to higher-level engineers, following documented practices and procedures in training customers and performing service-related tasks. Providing feedback on product failure trends and serviceability issues, training other field engineers and customers, and ensuring customer satisfaction are also key aspects of the role. Key competencies for success in this position include sincerity, hard work, excellent verbal and written communication skills (English preferred), sound technical knowledge in field servicing of analytical instruments, experience in team collaboration or management, willingness to travel extensively, and a commitment to solving customer problems and delivering high levels of customer satisfaction.,

Diagnoses and completes less complex repairs to engines at the customers site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. External Qualifications and Competencies Skills Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organizations goals. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Additional Responsibilities Unique to this Position Education, Licenses, Certifications Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience Basic level field service work experience Intermediate level knowledge of and/or experience with engine products Customer service experience Should have knowledge on Engine & Alternator