Field Service Engr II

Job Description

Field Service Engineer II DELIVER BUSINESS VALUE THROUGH RIGHT AND FAST PARTNERSHIP Responsibilities: • Ensure delivery of value to Honeywell clients and customers • Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients • The engineer needs to operate effectively under time constraints and pressure from the customer and the business • Ability to schedule and plan periodic maintenance service on service contract requirement. • To lead a team of Engineers, Technicians, Vendors and other available resources to perform the periodic maintenance service and attend to customer’s spot call. • Development and maintenance of site-specific documentation and quality assurance information as instructed by Supervisor. • Availability for and performance of duties outside of normal working hours as per agreed SLA and commitment given to Customers and as directed • To maintain and establish a good working relationship with the customer. • To do project management for alteration, additions or retrofit works on service site. • Supervision of field installations and commissioning in Service projects/Quoted reactive work • Create new sales opportunities during the application of the project/service • To propose small work quotation for customer and carried out the proposed work on acceptance. • Determine equipment and accessory needs for implementation and inform FSL or FSS in time • Support FSS or FSL for project cost and progress reporting • To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job. • Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales. • To assist project manager on big scale project to execute the project smoothly, on-time and on budget. • The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives. • Assist FSS or FSL to achieve service matrix and regional AOP targets. • Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities. Provide technical support Ensure customer satisfaction Perform service maintenance Supervise a team