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5.0 - 6.0 years

5 - 6 Lacs

Gurgaon, Haryana, India

On-site

DESCRIPTION Job Summary: The On-Site Service Technician Level III acts as a technical specialist and primary customer support contact, responsible for diagnosing and completing repairs on Cummins products at a designated customer site. The role ensures equipment reliability and customer satisfaction while adhering to safety and quality standards. Key Responsibilities: Diagnostics & Repairs: Independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites. Customer Support: Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime. Technical Mentorship: Provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel. Inventory Management: Manage parts and spares inventory at the work site to ensure operational efficiency. Issue Escalation: Escalate unresolved issues to product specialists or supervisors when necessary. Documentation & Reporting: Accurately complete service worksheets, timesheets, warranty claims, and other required documentation. Sales & Service Opportunities: Identify additional service and sales opportunities with customers. Training & Development: Continuously engage in training to enhance skills and meet business requirements. Health, Safety & Environment Compliance: Ensure adherence to all relevant safety policies and legislation, reporting any issues or incidents. Tool & Work Area Maintenance: Maintain tools and workspace cleanliness for optimal efficiency. RESPONSIBILITIES Competencies: Technical Expertise: Strong knowledge of power generation and engine systems, including electrical and mechanical interactions. Diagnostics Application: Ability to translate customer complaints into troubleshooting plans and diagnose issues using electronic and mechanical service tools. Electronic Service Tools: Proficient in using service tools for diagnostics, repair validation, and technical documentation. Product Repair & Maintenance: Skilled in repairing and maintaining mechanical and electrical components within standard repair times. Technical Escalation: Capability to obtain, document, and escalate complex technical issues efficiently. Health & Safety Fundamentals: Commitment to proactive safety practices and regulatory compliance. Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members. Problem-Solving & Complexity Management: Ability to analyze information and resolve issues in a high-pressure environment. Training & Talent Development: Willingness to mentor and develop technical staff. Qualifications: Education: Apprentice Certified Power Generation and/or Engine Technician Vocational diploma from a relevant technical institution (Preferred) Current relevant electrical certification (Optional) Licenses & Certifications: Valid local driving permit Licensing compliance for export controls or sanctions regulations (if required) Experience: Significant field service work experience (5-6 years). Expertise in electrical and electronics troubleshooting. Extensive knowledge of power generation and/or engine products. Basic understanding of competitor products and industry practices. High Voltage/Low Voltage practical experience (Preferred). Proficiency in MS Excel and PowerPoint. Strong communication skills. Willingness to relocate anywhere in Karnataka. QUALIFICATIONS Skills: Our team supports dealership technically and commercially so that end customer complaints related to Cummins products get addressed. Candidate worked in aftermarket service support function, has hands on experience on diesel engines, through in Electrical and Electronic Ready to move anywhere in India, Nepal and Bhutan Look for similar industry like KOEL, Cater Piller. Or industry like ABB, Crompton Greaves etc. English is mandatory JobService OrganizationCummins Inc. Role CategoryOn-site Job TypeTechnician ReqID2410627 Relocation PackageYes

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5.0 - 6.0 years

5 - 6 Lacs

Chennai, Tamil Nadu, India

On-site

DESCRIPTION Job Summary: The On-Site Service Technician Level III acts as a technical specialist and primary customer support contact, responsible for diagnosing and completing repairs on Cummins products at a designated customer site. The role ensures equipment reliability and customer satisfaction while adhering to safety and quality standards. Key Responsibilities: Diagnostics & Repairs: Independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites. Customer Support: Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime. Technical Mentorship: Provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel. Inventory Management: Manage parts and spares inventory at the work site to ensure operational efficiency. Issue Escalation: Escalate unresolved issues to product specialists or supervisors when necessary. Documentation & Reporting: Accurately complete service worksheets, timesheets, warranty claims, and other required documentation. Sales & Service Opportunities: Identify additional service and sales opportunities with customers. Training & Development: Continuously engage in training to enhance skills and meet business requirements. Health, Safety & Environment Compliance: Ensure adherence to all relevant safety policies and legislation, reporting any issues or incidents. Tool & Work Area Maintenance: Maintain tools and workspace cleanliness for optimal efficiency. RESPONSIBILITIES Competencies: Technical Expertise: Strong knowledge of power generation and engine systems, including electrical and mechanical interactions. Diagnostics Application: Ability to translate customer complaints into troubleshooting plans and diagnose issues using electronic and mechanical service tools. Electronic Service Tools: Proficient in using service tools for diagnostics, repair validation, and technical documentation. Product Repair & Maintenance: Skilled in repairing and maintaining mechanical and electrical components within standard repair times. Technical Escalation: Capability to obtain, document, and escalate complex technical issues efficiently. Health & Safety Fundamentals: Commitment to proactive safety practices and regulatory compliance. Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members. Problem-Solving & Complexity Management: Ability to analyze information and resolve issues in a high-pressure environment. Training & Talent Development: Willingness to mentor and develop technical staff. Qualifications: Education: Apprentice Certified Power Generation and/or Engine Technician Vocational diploma from a relevant technical institution (Preferred) Current relevant electrical certification (Optional) Licenses & Certifications: Valid local driving permit Licensing compliance for export controls or sanctions regulations (if required) Experience: Significant field service work experience (5-6 years). Expertise in electrical and electronics troubleshooting. Extensive knowledge of power generation and/or engine products. Basic understanding of competitor products and industry practices. High Voltage/Low Voltage practical experience (Preferred). Proficiency in MS Excel and PowerPoint. Strong communication skills. Willingness to relocate anywhere in Karnataka. QUALIFICATIONS Skills: Our team supports dealership technically and commercially so that end customer complaints related to Cummins products get addressed. Candidate worked in aftermarket service support function, has hands on experience on diesel engines, through in Electrical and Electronic Ready to move anywhere in India, Nepal and Bhutan Look for similar industry like KOEL, Cater Piller. Or industry like ABB, Crompton Greaves etc. English is mandatory Job Service Organization Cummins Inc. Role Category On-site Job Type Technician ReqID 2410627 Relocation Package Yes

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0.0 years

2 - 4 Lacs

Pune, Maharashtra, India

On-site

DESCRIPTION Job Summary: Provides support on health and safety matters to production and site personnel under the guidance of the site HSE leader. Assists in reviewing and sustaining Health & Safety Management Systems to ensure compliance and promote a strong safety culture. Key Responsibilities: Health, Safety, and Environmental (HSE): Work to gain a basic understanding of local health and safety policies and procedures. Develop an understanding of emergency response processes. Support the closure of compliance gaps with local regulatory health and safety requirements. Build an understanding of HSE culture and maintain confidentiality in recordkeeping per corporate data protection standards. Stop work and immediately report any major injury hazards. Assist in reporting any work-related injury, illness, incident, or hazard through internal reporting processes. Support the implementation and maintenance of hazard identification, incident investigation, and risk assessment processes. Communicate effectively to create safety awareness among employees. Participate in health and safety inspections and audit programs. Gather and analyze data related to safety trends. Support health, safety, and wellness initiatives. Assist in maintaining local health and safety policies, procedures, and regulatory requirements. Quality: Follow all applicable standard work, process documentation, and quality procedures. Identify and control non-conforming materials and perform quality checks. Raise issues to minimize cost and quality exposures. Teamwork: Communicate effectively with assigned teams and support teams. Complete training and personal development in line with business requirements. Participate actively in initiatives to improve quality, safety, processes, material flow, and employee development. RESPONSIBILITIES Competencies: Action Oriented: Takes on new opportunities and challenges with urgency and enthusiasm. Resilience: Rebounds from setbacks and adversity when facing challenges. Collaboration: Builds partnerships and works effectively with others. Communication: Develops and delivers clear communications for different audiences. Courage: Addresses difficult issues and speaks up when needed. Customer Focus: Builds strong relationships and delivers customer-centric solutions. Self-Awareness: Uses feedback and reflection to identify strengths and areas for improvement. Nimble Learning: Learns through experimentation and applies lessons from both successes and failures. Optimizing Work Processes: Focuses on efficiency and continuous improvement. Resourcefulness: Deploys resources effectively and efficiently. Health and Safety Fundamentals: Champions proactive health and safety behaviors to build an injury-free workplace. Incident Investigation and Root Cause Analysis: Conducts evidence-based investigations with accurate root cause analysis to drive corrective actions and prevent recurring incidents. HSE Management Systems: Applies international standards to develop and maintain an effective health and safety management system. Manufacturing Knowledge: Understands manufacturing processes and implements improvements for efficiency. Values Differences: Recognizes and values diverse perspectives and cultures in the workplace. QUALIFICATIONS Education, Licenses, and Certifications: High school diploma, certificate of completion of secondary education, or equivalent experience. A two-year university degree in Industrial Safety or a related field is preferred. Experience: Minimal or no work experience required. Technical Skills: Willingness to work in second shift and, if required, in the third shift. JobHealth and Safety OrganizationCummins Inc. Role CategoryOn-site Job TypeShop ReqID2411630 Relocation PackageYes

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2.0 - 5.0 years

2 - 5 Lacs

Bilaspur, Chhattisgarh, Chhattisgarh, India

On-site

DESCRIPTION Job Summary: Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites. Key Responsibilities: Establish and maintain productive customer relations, ensuring prompt and efficient attention to customer needs. Utilize specialized tools and documented procedures to diagnose and perform complex engine repairs at customer sites. Conduct preventative maintenance activities per documented schedules and standards. Escalate unresolved technical issues to product specialists or supervisors. Coach and mentor technicians and apprentices by transferring knowledge and providing work direction. Review repair plans, parts lists, and necessary documentation to ensure efficient service execution. Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents. Identify additional sales and service opportunities through customer interactions. Maintain and clean service vehicles and tools to ensure proper operation. Ensure adherence to all Health, Safety, and Environmental (HSE) policies , and report any issues or incidents to site management and supervisors. RESPONSIBILITIES Core Competencies: Communicates Effectively Develops and delivers multi-mode communications that cater to different audiences. Customer Focus Builds strong customer relationships and delivers customer-centric solutions. Develops Talent Supports and mentors others in their career and skill development. Manages Complexity Analyzes high-volume, sometimes contradictory, information to resolve issues efficiently. Manages Conflict Effectively handles difficult situations with minimal disruption. Self-Development Continuously seeks opportunities to enhance knowledge and skills. Health and Safety Fundamentals Champions and enforces proactive safety behaviors to foster a culture of injury-free operations. Diagnostics Application Translates customer complaints into troubleshooting plans and executes repair strategies using electronic and mechanical service tools. Electronic Service Tool Application Utilizes a suite of hardware and software tools to diagnose and repair engine products efficiently. Engine Systems Interactions Analyzes interactions between internal and external engine systems (exhaust, cooling, fuel systems, aftertreatment, sensors, etc.) to diagnose and resolve issues. Product Repair and Maintenance Follows guidelines for mechanical/electrical product repair, ensuring a quality outcome within standard repair times. Service Documentation Accurately records service work performed, ensuring historical tracking and payment validation. Technical Escalation Gathers and escalates unresolved technical issues while maintaining detailed documentation of troubleshooting steps. Values Differences Recognizes and appreciates diverse perspectives in a collaborative work environment. Education, Licenses, and Certifications: Preferred: Apprentice-Trained Engine Technician. Vocational diploma from a relevant technical institution . Mandatory: Locally valid driving permit. May require licensing for compliance with export controls or sanctions regulations . Experience: Extensive field service experience working with engine products . Expert-level knowledge of engine systems, diagnostics, and repairs . Prior experience in customer service and technical problem resolution . Experience in mentoring and training junior technicians (preferred). QUALIFICATIONS Additional Skills: Establish and maintain productive customer relations, ensuring prompt attention to their needs. Use specialized tools and follow documented procedures to diagnose and perform complex repairs on engines and related components at customer sites. Conduct preventative maintenance activities as per documented schedules and standards. Escalate unresolved issues to product specialists or supervisors. Coach and mentor technicians or apprentices by transferring knowledge and providing work direction. Review repair plans, parts lists, and other necessary documentation. Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents. Identify additional sales and service opportunities during customer interactions. Maintain and clean service vehicle and tools to ensure proper operation. Adhere to all Health, Safety, and Environmental policies and report any incidents to management and supervisors.

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2.0 - 5.0 years

2 - 5 Lacs

Chennai, Tamil Nadu, India

On-site

DESCRIPTION Job Summary: Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites. Key Responsibilities: Establish and maintain productive customer relations, ensuring prompt and efficient attention to customer needs. Utilize specialized tools and documented procedures to diagnose and perform complex engine repairs at customer sites. Conduct preventative maintenance activities per documented schedules and standards. Escalate unresolved technical issues to product specialists or supervisors. Coach and mentor technicians and apprentices by transferring knowledge and providing work direction. Review repair plans, parts lists, and necessary documentation to ensure efficient service execution. Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents. Identify additional sales and service opportunities through customer interactions. Maintain and clean service vehicles and tools to ensure proper operation. Ensure adherence to all Health, Safety, and Environmental (HSE) policies , and report any issues or incidents to site management and supervisors. RESPONSIBILITIES Core Competencies: Communicates Effectively Develops and delivers multi-mode communications that cater to different audiences. Customer Focus Builds strong customer relationships and delivers customer-centric solutions. Develops Talent Supports and mentors others in their career and skill development. Manages Complexity Analyzes high-volume, sometimes contradictory, information to resolve issues efficiently. Manages Conflict Effectively handles difficult situations with minimal disruption. Self-Development Continuously seeks opportunities to enhance knowledge and skills. Health and Safety Fundamentals Champions and enforces proactive safety behaviors to foster a culture of injury-free operations. Diagnostics Application Translates customer complaints into troubleshooting plans and executes repair strategies using electronic and mechanical service tools. Electronic Service Tool Application Utilizes a suite of hardware and software tools to diagnose and repair engine products efficiently. Engine Systems Interactions Analyzes interactions between internal and external engine systems (exhaust, cooling, fuel systems, aftertreatment, sensors, etc.) to diagnose and resolve issues. Product Repair and Maintenance Follows guidelines for mechanical/electrical product repair, ensuring a quality outcome within standard repair times. Service Documentation Accurately records service work performed, ensuring historical tracking and payment validation. Technical Escalation Gathers and escalates unresolved technical issues while maintaining detailed documentation of troubleshooting steps. Values Differences Recognizes and appreciates diverse perspectives in a collaborative work environment. Education, Licenses, and Certifications: Preferred: Apprentice-Trained Engine Technician. Vocational diploma from a relevant technical institution . Mandatory: Locally valid driving permit. May require licensing for compliance with export controls or sanctions regulations . Experience: Extensive field service experience working with engine products . Expert-level knowledge of engine systems, diagnostics, and repairs . Prior experience in customer service and technical problem resolution . Experience in mentoring and training junior technicians (preferred). QUALIFICATIONS Additional Skills: Establish and maintain productive customer relations, ensuring prompt attention to their needs. Use specialized tools and follow documented procedures to diagnose and perform complex repairs on engines and related components at customer sites. Conduct preventative maintenance activities as per documented schedules and standards. Escalate unresolved issues to product specialists or supervisors. Coach and mentor technicians or apprentices by transferring knowledge and providing work direction. Review repair plans, parts lists, and other necessary documentation. Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents. Identify additional sales and service opportunities during customer interactions. Maintain and clean service vehicle and tools to ensure proper operation. Adhere to all Health, Safety, and Environmental policies and report any incidents to management and supervisors.

Posted 6 days ago

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2.0 - 5.0 years

2 - 5 Lacs

Pune, Maharashtra, India

On-site

DESCRIPTION Job Summary: Technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites. Key Responsibilities: Establish and maintain productive customer relations, ensuring prompt and efficient attention to customer needs. Utilize specialized tools and documented procedures to diagnose and perform complex engine repairs at customer sites. Conduct preventative maintenance activities per documented schedules and standards. Escalate unresolved technical issues to product specialists or supervisors. Coach and mentor technicians and apprentices by transferring knowledge and providing work direction. Review repair plans, parts lists, and necessary documentation to ensure efficient service execution. Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents. Identify additional sales and service opportunities through customer interactions. Maintain and clean service vehicles and tools to ensure proper operation. Ensure adherence to all Health, Safety, and Environmental (HSE) policies , and report any issues or incidents to site management and supervisors. RESPONSIBILITIES Core Competencies: Communicates Effectively Develops and delivers multi-mode communications that cater to different audiences. Customer Focus Builds strong customer relationships and delivers customer-centric solutions. Develops Talent Supports and mentors others in their career and skill development. Manages Complexity Analyzes high-volume, sometimes contradictory, information to resolve issues efficiently. Manages Conflict Effectively handles difficult situations with minimal disruption. Self-Development Continuously seeks opportunities to enhance knowledge and skills. Health and Safety Fundamentals Champions and enforces proactive safety behaviors to foster a culture of injury-free operations. Diagnostics Application Translates customer complaints into troubleshooting plans and executes repair strategies using electronic and mechanical service tools. Electronic Service Tool Application Utilizes a suite of hardware and software tools to diagnose and repair engine products efficiently. Engine Systems Interactions Analyzes interactions between internal and external engine systems (exhaust, cooling, fuel systems, aftertreatment, sensors, etc.) to diagnose and resolve issues. Product Repair and Maintenance Follows guidelines for mechanical/electrical product repair, ensuring a quality outcome within standard repair times. Service Documentation Accurately records service work performed, ensuring historical tracking and payment validation. Technical Escalation Gathers and escalates unresolved technical issues while maintaining detailed documentation of troubleshooting steps. Values Differences Recognizes and appreciates diverse perspectives in a collaborative work environment. Education, Licenses, and Certifications: Preferred: Apprentice-Trained Engine Technician. Vocational diploma from a relevant technical institution . Mandatory: Locally valid driving permit. May require licensing for compliance with export controls or sanctions regulations . Experience: Extensive field service experience working with engine products . Expert-level knowledge of engine systems, diagnostics, and repairs . Prior experience in customer service and technical problem resolution . Experience in mentoring and training junior technicians (preferred). QUALIFICATIONS Additional Skills: Establish and maintain productive customer relations, ensuring prompt attention to their needs. Use specialized tools and follow documented procedures to diagnose and perform complex repairs on engines and related components at customer sites. Conduct preventative maintenance activities as per documented schedules and standards. Escalate unresolved issues to product specialists or supervisors. Coach and mentor technicians or apprentices by transferring knowledge and providing work direction. Review repair plans, parts lists, and other necessary documentation. Complete all required service documentation, including service worksheets, timesheets, warranty claims, and quality documents. Identify additional sales and service opportunities during customer interactions. Maintain and clean service vehicle and tools to ensure proper operation. Adhere to all Health, Safety, and Environmental policies and report any incidents to management and supervisors.

Posted 6 days ago

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