1.0 - 5.0 years

0 Lacs

coimbatore, tamil nadu

On-site

Role Overview: As a Customer Service Engineer, your primary responsibility will be to ensure 99.99% Customer Uptime by promptly addressing and resolving customer complaints both on field and through technical troubleshooting. You will need to provide timely and quality resolutions within the defined TAT, monitor the NMS for alerts, and take necessary actions based on the events detected. Analyzing recurring complaints, implementing corrective measures, and escalating when required to prevent customer churn and ensure service delivery within SLA commitments will also be part of your role. Key Responsibilities: - Ensure 99.99% Customer Uptime by promptly addressing and resolving customer compl...

Posted 1 month ago

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Field Network Engineer NETSAVVY

1.0 - 5.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Customer Service Engineer, you will be responsible for ensuring 99.99% Customer Uptime by promptly addressing and resolving customer complaints both on field and through technical troubleshooting. You will be expected to provide timely and quality resolutions within the defined TAT, monitor the NMS for alerts, and take necessary actions based on the events detected. Additionally, you will analyze recurring complaints, implement corrective measures, and escalate when required to prevent customer churn and ensure service delivery within SLA commitments. Your role will also involve adhering to established processes, providing structured feedback to management for continuous service improve...

Posted 3 months ago

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