50 Fidic Jobs - Page 2

Position- Contract Admin Location- Chhindhwara, Raipur, Bhopal, Mumbai, Pune Roles & Responsibilities- To form/ interpret the contracts, sub contracts and consultants conditions 2. To assist with pre tender enquiries. 3. Guide the project team on contractual conditions 4. To read review and manage Claims, Extra Items, Deviated Items and Variations in the Supply Chain if any from the Contract 5. Formulating and Sustaining Claims with necessary records and backups. 6. Assisting management in settling clients/ sub-contractors claims, certificates, payments, variations and measurement 7. Tracking and controlling construction cost against the project budget to avoid cost over runs, to check on operational cost values reports, project forecasts and supply chain costs and liabilities. 8. Regular meetings/ negotiations with clients regarding claims, variations and other important contract conditions 9. Should have adequate knowledge of Indian contract laws. 10. Should have experience in handling arbitration and dispute resolution 11. To deliver to the finance department Identification of risks and prepare the Risk mitigation plan of pre and post contracts 12. He should have knowledge of FIDIC conditions of Contracts for Construction industry. Interested candidates can email their updated resume at wasim@hrworksindia.com or message on 9209078939

Role & responsibilities Must have an overall Experience of 4 to 8 Years. Minimum Qualification shall be B.E. Civil Engineering. Post Graduation in Construction/Contracts Management is preferred. Experience in infrastructure project works preferred. Must have hands on experience in MSP and PRIMAVERA P6. Must have experience in Forensic delay analysis. Should possess knowledge in project planning. Should possess knowledge in Project Scheduling. Should possess knowledge in prolongation cost claims. Must have experience in preparation of Extension of Time application. Must have knowledge in preparation of Delay and Disruption cost claims. Must have a good understanding of infrastructure project works. Good understanding of Contract conditions [FIDIC, NHPC, NPCIL].

Job Description: DGM Contracts and Claims Job Details Position Title DGM Contracts and Claims Reports To Sr. Management Location Raipur, Chhattisgarh Prepared on March 2025 About PRA Group PRA Group is a well-diversified business house with significant presence in the business verticals of Roads, Highways, Infrastructure Development, Real Estate, Industrial Projects, Steel Manufacturing, and Education with upcoming business plans in Coal Mining, Ropeway Projects and Renewable Energy (Solar). With more than 2000 work force under its wing, it is thorough professionally managed and takes immense pride in its highly committed, dedicated and dynamic work force, who are shaping out new avenues of growth by their conscientious efforts and converting their dreams into reality. Position Overview We are seeking an experienced Contracts & Claims Professional to join our team in Infrastructure project domains. The ideal candidate will be handling contract management, contract documentation and claims in EPC projects. The role requires a deep understanding of the contract process, contract law, dispute resolution, and arbitration procedures related to the infrastructure sector. The candidate should be proficient in managing EPC contracts, concession agreements and government project documentation. Key Responsibilities Contract Management: Review, draft, and negotiate EPC contracts, subcontracts, and concession agreements in line with project requirements. Ensure compliance with contractual obligations, regulatory guidelines, and industry best practices. Identify and mitigate contractual risks through proactive contract administration. Liaise with project teams to ensure contractual deliverables are met efficiently. Claims & Dispute Resolution: Handle contractual claims, variation orders, time extensions, and cost escalations. Assess potential claims, prepare claim documentation and liaise with clients, consultants and legal teams. Engage in arbitration, mediation, and dispute resolution proceedings. Represent the company in negotiations with government authorities, contractors, and consultants. Tendering & Documentation: Lead the preparation and review of tender documents, bid proposals, and contract conditions. Evaluate project risks associated with contract terms and recommend mitigation strategies. Ensure tender submissions comply with regulatory and technical requirements. Legal & Regulatory Compliance: Ensure adherence to contractual, statutory, and regulatory requirements. Keep updated with changes in contract laws, arbitration rules, and government policies affecting the EPC industry. Provide legal advisory support on contract-related matters, minimizing legal exposure. Coordination & Team Leadership: Collaborate with project managers, legal teams, consultants, and senior leadership on contractual matters. Provide training and guidance to junior team members on contract management and claims processing. Qualifications and Skills B.E./B.Tech in Civil Engineering (Mandatory) LL.B. (Preferred) Expertise in Construction & Contract Law 15 20 years of experience in contract management, claims, and tendering within the EPC industry. Strong understanding in contract management and claims of infrastructure projects in India. Hands-on experience in handling EPC contracts and concession agreements. Strong understanding of contract administration, arbitration and litigation processes. Proficiency in tendering, bidding processes and contract negotiation. Knowledge of Indian Contract Act, Arbitration Act and Infrastructure Laws. Familiarity with government procurement procedures, MoRTH guidelines and NHAI contracts. Strong analytical, negotiation, and communication skills. Strong interpersonal skills to engage with clients, government authorities, and legal teams. Strategic thinker with a problem-solving approach to contract disputes. Proficiency in MS Office, contract management software. What We Offer Competitive compensation structure. Leadership role in a growing and dynamic organization. Opportunity to drive impactful projects in the infrastructure sector. E- Mail - naukri@praproject.com Call & whatsapp - 9755250164 DIMPLE SONI TEAM - HR

Roles and Responsibilities 1.Drafting, review and negotiation of contracts Confidential, Joint Venture, Consortium, Service provider agreements. 2.Sound knowledge in FIDIC Contracts, NHAI Contracts, NPCIL Contracts, CPWD Contracts. 3.Experience in operations with good understanding of infrastructure works 4.Identification and monitoring of Project risks and opportunities in a timely manner. 5.Drafting of Contractual communications/project correspondences. 6.Ensuring timely notices for various issues arising at site pertaining to Extension of time, variations, settlement of disputes. 7.Handling of Delay and Disruption claims. 8.Must have knowledge in Indian Arbitration Act 1996(Amended on 2015 & 2019) and Indian Contract Act 1872. 9.Experience in Dispute resolution processes such as DAB, DRC, Conciliation, Mediation, Amicable settlement (Preferred) 10.Knowledge in project scheduling, EoT / Delay analysis and programming software like primavera and MSP. Desired Candidate Profile 5-10 years of experience in contract engineering or a related field. B.Tech/B.E. degree in Civil or M.Tech degree from a recognized institution. Strong knowledge of highway construction methods, materials science, and industry standards. Preferred Experience in Highway/National Highway Infrastructure projects.

Reviewing tender conditions during bidding stage and contractual conditions at post award Stage and advising contracts dept./management on unfavourable conditions and implications thereof, with suitable alternatives. Ensuring the timely processing of contractual obligations such as Bank/ Corporate Guarantees, Insurances, compliance with Statutory requirements such as Labour licenses, ST registrations, etc., and keeping track of the same for renewals, amendments and closure. Maintaining records collected from sites and periodically reviewing the status of, and any delays in, drawings & front release, client approvals, client billing, payments, variations, extra claims, project time extension, price escalation, etc., formulating delay statement & delay analysis and advising site management in advance. Reviewing/ drafting key correspondences with client as required and ensuring prompt reply to all client letters. refuting any allegations, implications attributable to the company. Formulating proper submission of major claims for extension of time, price escalation, variations, compensation for extended stay etc. in conjunction with site management. Reviewing key sub-contract work orders and advising on any adverse conditions for amendment before issuance. Maintaining records of site handing over in phases or in entirety and ensuring prompt issuance of Practical Completion Certificate by client. Reviewing submission of client final bill with all claims and ensuring prompt closure. Ensuring prompt closure of all sub-contractors final bills & payments. Ensuring completion of snag rectification works during DLP, submission of any technical guarantees, release of contractual guarantees, retention money, issuance of Final Completion Certificate by client, demobilization of site resources and project closure. Facilitating dispute resolution through proper correspondences with client. Compiling backup documentation to prepare case and drawing up Statement of claims in consultation with RO management and Contracts Administration at HO. Interacting with counsels and solicitors on various issues pertaining to Arbitration proce.is and associated court matters. Periodic contractual review of all projects in the region and management reporting through Project Execution Matrix and Project Closure reports. Developing awareness on importance of contracts administration among regional staff, building up of effective contracts administration teams at site level through proper guidance. DESIRED CANDIDATE PROFILE Should be full time B. Tech / B.E Civil with 5-10 years of Experience. Additional qualification in Contracts Administration will be desirable

Role & responsibilities Day to day correspondence management with Client and maintaining record. Claim realization from client. Monitoring Project Progress with plan and identifying variance for the same. Application of time over run/ Notices in case of Variations/ Claims. Assist Head Contracts/PM in resolution of Disputes. Maintain MIS & Monthly Progress Report. Preferred candidate profile B.E/ B.Tech. Civil, Masters in QS/Contracts. LLB 6-10 Years of experience in Contracts/Claims Management.

DUTIES AND RESPONSIBILITIES. 1. Contract administration a. Compile the key contractual specifications/requirements of various projects considering FIDIC/ Signed Contract Agreement; b. Responsible for monitoring and administration of entire contracting process; c. Liaison with Head Ports Division, Site Project Manager, specific consultants, contractors and other related agencies for smooth contract administration; d. Provide assistance to the implementation and management team on various issues of contract administration; e. Notifying and recording delay events; and monitoring of timely correspondence with all stakeholders. f. Review of Change of Scope (COS), Extension of Time (EoT) application and Cost Claims etc if any. 2. Documentation and report preparation a. Ensure that clear and accurate records of contractual matters are maintained at site to monitor key dates, against the dates defined in the main contract and any subcontracts; b. Review Monthly project progress reports in terms of Contractual & financial targets and physical work completion; 3. Adhere to compliance a. Develop and implement systems for internal control that would ensure compliance with SOP, contractual terms and conditions, in collaboration with the technical team at site; b. Ensure the quality implementation of contract precisely in accordance with the contract specifications; QAP. c. Responsible for ensuring compliance with Contractual Terms & Conditions and its implementation to safeguard the interest of the Company. 4. Prepare letters and internal memos a. Review various official letters on the contractual matters that arises in the project life cycle; b. Review internal notices on the hindrances encountered during execution of contracts. c. Maintenance of Records, documents and evidences for Adjudication & Arbitration if arises. 5. Monitoring and supervision a. Analyze and recommend changes to contracts and prepare necessary amendments in contract document; b. Verify project correspondences and advise on problem areas along with identification of any changes/additions/deletions to the contract; c. Handle disputes and claims during the execution of contracts; d. Ensure entire expense is claimed. 6. Communication and coordination a. Provide general advice and assistance to Site Contract Manager, Project Team on contractual matters as required; b. Interact and communicate effectively with corporate contracts team, project team, consultants, contractors, etc.; c. Communicate all contractual issues at meetings; 7. Correspondence with sub-contractors, suppliers, services: a. Timely notices to sub-cons & suppliers b. Preparation of Sub-Con agreements, JVs, MOUs, W.Os etc. c. Preparation of Milestone schedules for sub-cons/suppliers/services etc. B. AUTHORITY Functional and administrative authority for the following decisions in consultation with Head-Contracts-C.O.: 1) All Project related issues with respect to the Cost and Time impact in the Projects. 2) Changes of scope. 3) EOTs, 4) Escalations, 5) Dispute Review Board 6) Mitigation Strategies Experience in Port projects is preferred Knowledge: Well conversant with EPC, HAM, BOT model contracts, FIDIC, Dispute Resolution process including the Arbitration process, Legal process of converting Arbitration awards to Amounts. Skills: Managerial, People Management, Communication and interpersonal skills, Negotiation, Collaboration, Business Acumen, language proficiency

Manage existing contracts with PSU Contract Mgmt, Negotiation, and Execution, Compl., Risk and Claim Mgmt,Performance Monitoring & Reporting,Collaboration & Stakeholder Mgmt, Contract Administration & Documentation,Legal and Regulatory Compl. Required Candidate profile -B.E/Tech + (Contract Management is a value addition OR NICMAR), Minimum of 3 years of exp, exposure with PSU preferred , Prior work exp. in companies viz. L&T, Gammon, SP ,Afcons ,NCC,MEIL,HCC etc+

1. B. E. Civil Engineering 2. PG in Construction/Contracts Management preferred 3. Sound knowledge in FIDIC Contracts - Red / Yellow / Silver 4. Sound knowledge in project scheduling, EoT / Delay analysis and programming software like primavera and MSP. 5. Experience in operations with good understanding of infrastructure works (roads, bridges, buildings, metros) atleast 10 years 6. Identification, monitoring and mitigation of Project risks and opportunities in a timely manner. 7. Drafting & Vetting of Contractual communications/project correspondences. 8. Ensuring timely notices for various issues arising at site pertaining to Extension of time, variations, settlement of disputes. 9. Handling of Delay and Disruption claims. 10. Experience in Dispute resolution processes such as DAB, Conciliation, Mediation, Arbitration.

Role & responsibilities - Having experience in drafting, reviewing, negotiating, and managing contracts to ensure compliance, protect organizational interests, and optimize outcomes. - They also provide expert advice on contractual matters and stay updated on relevant laws and regulations. - Negotiating contract terms and conditions to achieve favorable outcomes for the organization. - - Managing contracts throughout their lifecycle, including amendments, extensions, and terminations. - Ensuring contracts are compliant with relevant laws, regulations, and company policies. - Overseeing contract implementation and monitoring performance. - Candidate must have at least 5 years of experience in transportation tunnel projects.

Role & responsibilities Drafting, review and negotiation of contracts Confidential, Joint Venture, Consortium, Service provider agreements. Sound knowledge in FIDIC Contracts, NHAI Contracts, NPCIL Contracts, CPWD Contracts. Experience in operations with good understanding of infrastructure works Identification and monitoring of Project risks and opportunities in a timely manner. Drafting of Contractual communications/project correspondences. Ensuring timely notices for various issues arising at site pertaining to Extension of time, variations, settlement of disputes. Handling of Delay and Disruption claims. Must have knowledge in Indian Arbitration Act 1996(Amended on 2015 & 2019) and Indian Contract Act 1872. Experience in Dispute resolution processes such as DAB, DRC, Conciliation, Mediation, Amicable settlement (Preferred) Knowledge in project scheduling, EoT / Delay analysis and programming software like primavera and MSP. Preferred candidate profile B.E / B. Tech - Civil, PG- NICMAR (FULLTIME) Experience in Metros added advantage

1. Overseeing commercial structure/ framework for the project 2. Apply contract principles, practices, regulations, applicable laws, legal principles, as relevant for Contract Management 3. Verification and risk analysis of PO/ WO from clients 4. Collaboration with other team members and departments to understand scope of work and service level agreement etc. 5. Collaborate with customer and Project Manager for timely resolution of change orders/claims/ contractual communications with respect to time, cost and other commercial terms/issues 6. Monitoring the Force Majeure related events and ensure prompt communications, work out the Extension of Time requests and dealing with such claims. 7. Project-level revenue and P&L statements 8. Support negotiation with customers, vendors on commercial agreements 9. Negotiation with vendors/ suppliers on provision of goods and services 10. Monitoring of supply agreement process and deal in commercial / contractual issues with suppliers. 11. Managing commercial compliances with respect to payment terms, credit limits etc. 12. Monitoring outstanding receivables from customers 13. Involvement with sales and support teams to support on commercial matters 14. Coordinating with relevant stakeholders for BG, LC and other vendor registration processes. Effective Communication Skills • Negotiation skills • Thorough understanding of Contract clauses • Experience in dealing in FIDIC Contracts, Internal companies • Experience in dealing with structured contracts with PSUs • Contract clause drafting • Conflict Management • Ability to assess Contract Risks and Mitigation measures

Role & responsibilities We are hiring an experienced Contracts Manager to oversee the preparation, negotiation, and management of contracts for our airport Hanger project. The Contracts Manager will ensure all agreements are legally sound, align with company objectives, and mitigate risks. This role requires excellent analytical, communication, and negotiation skills, along with a strong understanding of legal and contractual principles. Support Project Manager in all contractual discussions with the client. Review and analyze tender documents from commercial and contractual point of view (Salient conditions, list of clarifications, exceptions and deviations, risk identification and assessment) Contract Development and Negotiation : Draft, review, and negotiate a variety of contracts, including vendor agreements, service agreements, procurement contracts, and non-disclosure agreements. Ensure terms and conditions are aligned with company policies and legal requirements. Risk Management : Identify potential risks in contracts and propose mitigating measures. Prepare proposed risk mitigation plan from contractual point of view Ensure compliance with applicable laws, regulations, and company policies. Contract Administration : Maintain accurate records of all contracts and related correspondence. Support project team on contract administration throughout the project lifecycle (change orders, scope extensions) Monitor contract performance, renewals, and amendments to ensure timely action. Stakeholder Collaboration : Work closely with legal, finance, procurement, and operations teams to gather necessary input and approvals. Serve as the point of contact for contract-related inquiries and issues. Policy and Process Improvement : Develop and implement standard contract templates and procedures. Provide training to internal teams on contract management processes and best practices. Dispute Resolution : Manage contract disputes and coordinate with legal counsel as needed. Preferred candidate profile Experience of drafting of Agreements/ Contract/ contractual letters Good working knowledge of Indirect Taxation Handled Insurance Claims Experience of Claims Management. Proven experience in contract management, legal administration, or a related role. Strong understanding of contract law and principles. Excellent negotiation and communication skills. Proficiency in contract management software and tools. Exceptional attention to detail and organizational skills. Ability to manage multiple contracts and deadlines simultaneously. QUALIFICATION: Degree- Civil/Mechanical/Electrical, Min- 8 to 15 yrs experience required in EPC contract. Both Civil and MEP contract specialists will be most suitable for the role. Industry- Building construction/ Airport/ Factory etc. Project- Airport Hanger (Bangalore International Airport)-Bangalore Perks and benefits The required position will be based out at project location on Tata Projects ON Roll. Additional accommodation allowances will be provided. Please share cv to me

Role & responsibilities Conclusion of Contract documentation (LOI/LOA/Tripartite Agreement) for New Nominated Subcontractors. Maintain all Contract documents at respective site. Timely issuance of Notices on compliance of Contractual obligations. Timely issuance of Notices on shortfall in progress of work Maintain all Contemporary records pertaining to Contractors at respective site. All contractual correspondences pertaining to NSC shall be routed through Project specific email Id and will be Contract Admin. Update to Client on NSC Progress of work from time to time. Conclusion of Variation/Extra Item orders Conclusion of Contractual Amendments Attending Contractual disputes pertaining to NSC Contracts. Monitoring BG submissions, Expiry, Extension and Encashment. Control process on correspondences/Transmittals exchanged between NSC and GC/Phoenix. Shall have control on contractual Meetings conducted at site/GC office/Phoenix office and same shall be recorded along with Planning Department. Control process on receipt of NOC after completion of its works. Preferred candidate profile B.E/ B.Tech (Civil) from a reputed institute with good academic performance with minimum 5 to 10 years of experience 3 years in the field of contracts administration on large projects. Knowledge & understanding of Contract & Arbitration Acts and Case Laws. Proficiency in computer applications.

Position Summary - he Contracts Engineer in the EPC sector plays a pivotal role in identifying and analyzing engineering expertise with an understanding of business, contracts and commercial aspects of engineering projects. Contracts Engineer is responsible for the technical, financial, and legal aspects of commercial construction projects, ensuring successful completion while balancing cost, time, and quality. 1. Pre-Tender Phase: Review, comment & vetting of Non-Disclosure Agreement & Contract Agreements. Review of Bid documents, identification and highlighting of Critical Clauses and Risk Parameters related to Tender Commercial Terms Prepare & recommend risk mitigation measures. Co-ordinate with different key departments for obtaining various internal confirmations. 2. Contract Award Phase: Review & drafting of Contract documents upon Award from Clients. Analyze contract & identify crucial conditions influencing Project performance. Highlight all important clauses, favorable & unfavorable in sake of Organization. Co-ordinate with all departments to collect various inputs while Contracts finalization. Adhere to & utilize FIDIC conditions of Contract while drafting of Contracts. Preparation of CAD after award of the Project for site awareness. Highlighting salient features and key dates of projects for day-to-day monitoring and circulation of important submittals. 3. Contract Administration: Review, negotiate & drafting of Contract security documents. Submission of Contract Security documents to Clients. Entire Contract Administration, maintaining Contract documents for all projects. Co-ordinate with Projects & Technical team for inputs in the Contracts & Projects. Responsible for documents control & maintaining all contract records. Identify responsibilities, correspondence, obligations, and ambiguities payments/claims preparation. Preparation of Synopsis for important Contractual clauses & obligations upon award of Contract. Maintain contractual records and documentation for all completed & existing projects. Preparation applicable Claims i.e., Idle charges, Price Escalation, Non-Tendered items & others etc. • Drafting of Contractual Correspondences flagged by site team, assistance to team members in preparation of letters on delay, LD, Penalties , EOT , etc. Applications and other critical correspondences Assistance and support to Contracts Department and HODs with respect to pursuance of Claims, Arbitration, and legal proceedings of various Projects Overall Contract Administration & Change Order Management until entire Contract execution. 4. Contract Closure: Review, drafting & submission of Contract closure documents. Tracking & collecting Contract Security Bonds (ABG & PBG) during/after entire Contract period. Co-ordination in release of Bank Guarantee Limits from Bank. Co-ordination in release of Retention Money from Clients. 5. Legal Litigation & Dispute Resolution: Proceedings, formulating and raising of claims. Review, analyze and report on any contractual claims/dispute resolution to Management. Identify contractual obligations & recommend measures for dispute resolution. Skills - Strong written and verbal communication skills Must have excellent interpersonal skills Must be able to create good presentations Must be detail oriented and an active listener Ability to work under pressure Critical thinking, collaboration & able to maintain rapport, result orientated, challenges status quo. Reliable, demonstrates high level of professional and personal integrity. Job Location - Noida/Mumbai CTC - Best In Industry

Contracts Management Role Description Ability to work with minimal supervision, and multitasking skills are must. He/ She should have hands-on experience in managing EPC, DBOT, BOOT, LSTK Contracts. He/ She shall be an expert in FIDIC Form of Contracts. He/ She should possess efficient negotiation skills. Candidates having experience in WTP, STP, ETP, and Desalination Plant Projects are preferable. Arbitration experience is an added advantage Roles and Responsibility Draft contractual correspondences, Prepare responses to notices received from the Employers, Perform Delay Analysis using schedules, documents, Prepare EoT Applications, Prepare Prolongation Claims, Prepare Variation Claims, Prepare Change Order Requests Ensure contractual compliances Initiate actions for return of BGS, Retention money and Close the contracts successfully. Educational Qualification - B.E essential and PGDACM from NICMAR (OR)LLB will be added advantage Year of relevant experience - Contracts Manager 10-15 years Contracts Engineer 5-10 years Job location - Chennai - Head Office

The Contracts Administrator job is comprised of either a Deal Specialist or a Deal Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle s quarterly and annual fiscal cycles. Career Level - IC2 The Deal Specialist creates, validates and processes contract documentation using Oracles standard document templates, a set of contract options and in accordance with Oracles policies and business approvals, in response to requests received from Sales. The Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk.

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Operations Role name-Opeartions Mandatory Skill (Only One)- Oracle,pl/sql secondary skill (Max Two)- Linux, Sql query writing Experience- 2-4 Yrs Domain Knowledge- Banking knowledge preferred / Control -M Roles & Responsibilities-Handling day to day operations in 24*7 shift

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence- Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk- Expert Systems Thinking- Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge- knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.

Role & responsibilities Graduate Degree in Civil Engineering with minimum of 10 years Experience in Handling Contracts pertaining to Construction industry.