We're looking for a billing specialist that can manage the invoicing process in its entirety. Specifically, we're looking for someone who is comfortable dealing with a high volume of global customers, using several different systems, with a strong aptitude for resolving issues and understanding complex billing schedules. This role will collaborate with the internal commercial and credit control teams, and at times with senior management. Attention to detail and an aptitude for accuracy are critical in this role. We are a rapidly expanding company, which means you must be comfortable working in fast paced atmosphere where juggling numerous priorities and deadlines is the norm.

Your duties and responsibilities

Ensure accurate and timely billing of our customer accounts
Assist the manager and team lead with all aspects of the group billing process
Address and handle non-standard, complex billing, specifically including Professional Services billing.
Work across teams to research and resolve escalated customer disputes and exceptions on billings.
Work with other teams on the development and implementation of improvements to billing and accounting systems.
Drive process improvements including working with business partners, other departments and updating the team whiteboard
Take initiative to automate daily tasks and help integrate newly acquired entities to the group processes. Lead the initiatives and report improvements to bring projects to close.
Assist in cross-functional accounting activities as needed
Resolving customer inquiries in an accurate, timely manner
Ability to take on side projects related to internal initiatives

Your skills, experience, and qualifications

Proven ability to multitask and take ownership of projects
Ability to understand complex problems and propose solutions
Experience dealing with external customers
Experience billing in a high-volume environment
Understanding of billing best practices and requirements
Superior attention to detail is key to successful completion of tasks.
Strong computer skills, self-starter in picking up new and complex systems
Advantage but not required: strong Knowledge of excel
Advantage but not required: experience using NetSuite
Advantage but not required: experience using Microsoft 365

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Fidessa Billing Specialist

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Fidessa Billing Specialist