193 Fiddler Jobs

Location Gurugram, Haryana, India This job is associated with 2 categories Job Id GGN00001964 Information Technology Job Type Full-Time Posted Date 06/16/2025 Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities As an Automation Test Engineer within the Digital Technology division at United Airlines, your primary responsibilities will include reviewing business and functional requirements, followed by the design, development, and execution of automated tests to confirm application functionality. You will also work in close partnership with quality managers and leads to follow quality governance, implement best practices, and develop KPI metrics dashboards. In your role, you will engage in close collaboration with the product owner, business analysts, and developers to grasp product requirements, pinpoint opportunities for automation, generate automation scripts within sprints, and incorporate these into the CICD pipeline to facilitate continuous testing. Design and develop comprehensive automation test scripts using industry standard tools and technologies for in-sprint, regression, integration and end-to-end testing. Execute automated tests, analyze test results, and report defects. Troubleshoot and resolve issues related test automation scripts, data, and environments. Participate in the automation script code reviews and provide feedback on automation best practices Create and disseminate test execution reports and dashboards that highlight the efficiencies and cost savings achieved through automation. Work closely with cross-functional teams across various portfolios to ensure effective communication and collaboration. Stay up to date with the latest automation trends with AI technologies in software testing and automation This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications Required (Minimum Qualifications): Bachelor's degree in Computer Science or Computer Engineering 2 -4 years of software test automation experience Programming skills in Java, Python Proficiency in using automation framework like Selenium/BDD, Ready API, JIRA and Zephyr, Github, (any Devops tool), Jenkins, Rest Assured, Fiddler, Kibana, Playwright Software Testing Life Cycle (STLC) Agile & Waterfall Methodologies Backend Testing (API, Mainframe, Middleware) Release Management Processes Cloud Technologies Support DevOps CICD implementation. Able to work with distributed global teams. Preferred Qualifications: Airline Domain Knowledge App D or Dynatrace or Datadog (any one of the APPIUM Tool); Seetest or any Mobile Device cloud platform; sonar scan; Security testing tools (any one of them);BrowserStack (or any tool to test different browsers), Harness, Load Runner

Summary Position Summary Job Description: Cyber Risk Application Security Consultant Attack Surface Management (ASM) Services Overview Are you interested in improving the cyber and organizational risk profiles of leading companies? Do you want to deliver Attack Surface Management (ASM) services, identifying vulnerable IT assets and weak security configurations in real time? If you thrive in dynamic environments and are passionate about cybersecurity, Deloitte’s ASM team could be the place for you. Deloitte’s ASM business is committed to transparency, innovation, collaboration, and sustainability. We deliver industry-leading services through fresh thinking and creative approaches, collaborating across the organization to support our clients. Our goal is to be the premier integrated services provider transforming the cybersecurity marketplace. Role: Cyber Risk Attack Surface Consultant As a Consultant, you will: Work with global teams to identify vulnerabilities and rogue assets (e.g., shadow IT). Help clients achieve business growth while managing risk. Key Responsibilities Conduct vulnerability assessments and manual penetration testing for web, API, thick client, and mobile applications. Perform secure code reviews and analyze false positives from industry-standard tools. Respond to ad-hoc reporting and research requests. Develop and implement application security policies and procedures. Identify and prioritize security vulnerabilities. Coordinate with development and operations teams on remediation plans. Quickly understand and deliver on company and client requirements. Participate in regular reporting for clients, partners, and internal teams. Adhere to internal operational security and Deloitte policies. Required Qualifications Bachelor’s degree or higher in Computer Science, or equivalent experience. 3–5 years of hands-on experience in: Application security Vulnerability assessment Penetration testing Mobile application security Thick client and Web API security assessments Strong understanding of OWASP Top 10 and related vulnerabilities. Experience in manual assessment and exploitation (e.g., Blind SQLi, XXE, SSRF, Insecure Deserialization, HTTP Request Smuggling). Understanding of OAUTHv2/OpenID standards and business logic vulnerabilities. Experience with secure code review (OWASP Secure Coding Practices). Proficiency with tools: Burp Suite, Fiddler, Sysinternals, Veracode, DnSpy, OllyDbg, IDA Pro, EchoMirage, Wireshark, Apktool, Jadx-gui, Frida, etc. Ability to perform manual penetration testing and use automated tools. Excellent technical report writing skills. Knowledge of web application components (frontend, backend, databases, application servers). Understanding of web development technologies (HTML, CSS, JavaScript, PHP, Java, .NET, backend databases). Experience with application security architecture review and threat modeling. Basic concepts of reverse engineering and memory analysis. Understanding of networking protocols (TCP/IP, DNS, HTTP/S). Familiarity with vulnerability classification (CVE/CVSS). Certifications: CISSP, OSCP, OSWE, BSCP, GWAPT. Preferred Qualifications Proficiency in web and mobile application security assessments, penetration testing, and secure code review. Relevant publications (blogs, tools, conference presentations, CVEs). Preferred certifications: OSWE, BSCP. Experience with automation and scripting (Python). Outstanding English written and oral communication skills. Strong understanding of web, mobile, and microservices vulnerabilities. Knowledge of malicious code operation and exploitation. Strong analytical and problem-solving skills. Self-motivated and eager to learn new attack vectors. Desire to deeply understand the what, why, and how of security vulnerabilities. If you are passionate about cybersecurity and ready to make an impact, Deloitte’s ASM team offers a collaborative and innovative environment to grow your career. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302277 Show more Show less

Summary Position Summary Job Description: Cyber Risk Application Security Consultant Attack Surface Management (ASM) Services Overview Are you interested in improving the cyber and organizational risk profiles of leading companies? Do you want to deliver Attack Surface Management (ASM) services, identifying vulnerable IT assets and weak security configurations in real time? If you thrive in dynamic environments and are passionate about cybersecurity, Deloitte’s ASM team could be the place for you. Deloitte’s ASM business is committed to transparency, innovation, collaboration, and sustainability. We deliver industry-leading services through fresh thinking and creative approaches, collaborating across the organization to support our clients. Our goal is to be the premier integrated services provider transforming the cybersecurity marketplace. Role: Cyber Risk Attack Surface Consultant As a Consultant, you will: Work with global teams to identify vulnerabilities and rogue assets (e.g., shadow IT). Help clients achieve business growth while managing risk. Key Responsibilities Conduct vulnerability assessments and manual penetration testing for web, API, thick client, and mobile applications. Perform secure code reviews and analyze false positives from industry-standard tools. Respond to ad-hoc reporting and research requests. Develop and implement application security policies and procedures. Identify and prioritize security vulnerabilities. Coordinate with development and operations teams on remediation plans. Quickly understand and deliver on company and client requirements. Participate in regular reporting for clients, partners, and internal teams. Adhere to internal operational security and Deloitte policies. Required Qualifications Bachelor’s degree or higher in Computer Science, or equivalent experience. 3–5 years of hands-on experience in: Application security Vulnerability assessment Penetration testing Mobile application security Thick client and Web API security assessments Strong understanding of OWASP Top 10 and related vulnerabilities. Experience in manual assessment and exploitation (e.g., Blind SQLi, XXE, SSRF, Insecure Deserialization, HTTP Request Smuggling). Understanding of OAUTHv2/OpenID standards and business logic vulnerabilities. Experience with secure code review (OWASP Secure Coding Practices). Proficiency with tools: Burp Suite, Fiddler, Sysinternals, Veracode, DnSpy, OllyDbg, IDA Pro, EchoMirage, Wireshark, Apktool, Jadx-gui, Frida, etc. Ability to perform manual penetration testing and use automated tools. Excellent technical report writing skills. Knowledge of web application components (frontend, backend, databases, application servers). Understanding of web development technologies (HTML, CSS, JavaScript, PHP, Java, .NET, backend databases). Experience with application security architecture review and threat modeling. Basic concepts of reverse engineering and memory analysis. Understanding of networking protocols (TCP/IP, DNS, HTTP/S). Familiarity with vulnerability classification (CVE/CVSS). Certifications: CISSP, OSCP, OSWE, BSCP, GWAPT. Preferred Qualifications Proficiency in web and mobile application security assessments, penetration testing, and secure code review. Relevant publications (blogs, tools, conference presentations, CVEs). Preferred certifications: OSWE, BSCP. Experience with automation and scripting (Python). Outstanding English written and oral communication skills. Strong understanding of web, mobile, and microservices vulnerabilities. Knowledge of malicious code operation and exploitation. Strong analytical and problem-solving skills. Self-motivated and eager to learn new attack vectors. Desire to deeply understand the what, why, and how of security vulnerabilities. If you are passionate about cybersecurity and ready to make an impact, Deloitte’s ASM team offers a collaborative and innovative environment to grow your career. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302277 Show more Show less

Job Description: Years of Exp: 5+Years Location: Pune or Hyderabad You will work on: We help many of our clients to build awesome end user facing applications on any screen - web, mobile or hybrid. You will have the opportunity to work on modern responsive user interfaces from conception to final product. What you will do (Responsibilities): Collaborate with Designers and Architects for carving out the right front-end architecture Code web applications which are secure, reusable, modular and scalable Develop robust test and CI/CD flows that deploy code to production anytime and with confidence What you bring (Skills): Experience in developing front end websites in HTML, CSS, JavaScript using frameworks like Angular, React or Vue Experience in integrating UI with backend using REST APIs, JWT, OAuth, Webhooks or GraphQL Proficient in debugging using Developer tools, Fiddler and Network tools Good understanding of tools like NPM, Webpack and Babel Test driven development using Jasmine, Jest or Mocha Great if you know (Skills): Exposure to state management using Redux, Vuex or similar Flux patterns Experience in server-side rendering frameworks like Next.js will be a plus Experience in hybrid applications using Quasar framework, react-native or alike Understanding of SEO friendly websites, PWAs and static websites Experience in JavaScript or TypeScript backend using Nodejs will be an advantage. Advantage Cognologix: Higher degree of autonomy, startup culture & small teams Opportunities to become expert in emerging technologies Remote working options for the right maturity level Competitive salary & family benefits Performance based career advancement About Cognologix: Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business first approach to help meet our client’s strategic goals. We are web scale organization helping our clients to deliver their next generation of products on the internet. Thanks & Regards, Rupa kadam- HR Dept. Show more Show less

Technical Support Engineering - Outlook Bangalore, Karnataka, India Date posted Jun 17, 2025 Job number 1832247 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering - Outlook Bangalore, Karnataka, India Date posted Jun 17, 2025 Job number 1832250 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 7+ years of technical support, technical consulting experience, or information technology experience o OR 7+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Job Overview And Responsibilities As a Senior Automation Test Engineer of Digital Technology at United Airlines, you will be responsible for the delivery of enterprise software testing projects and programs, operation and capital projects with automation first approach. In this role, you will design, implement, and execute automation test strategies and frameworks for all deliverables. Additionally, you will collaborate closely with US Quality Managers and Quality Leads to implement quality governance, quality gates, risk assessment, production signoffs, key metrics (KPIs), and tools selection. Additionally, a Senior Automation Test Engineer, you should have excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment. Lead the design and implementation of automation and manual test strategies for various software and systems utilizing best practices and standards. Collaborate with software developers, QE analysts, and system engineers to identify system requirements and ensure quality is met from test planning to production deployment with automation first approach. Own and maintain automation artifacts, tools, licenses & framework. Govern automation standards & best practices. Conduct automation audits and assess ROIs. Manage and mitigate testing related risks and issues. Identify and maintain testing KPI's, track trends and own the power BI reports. Integrate automation frameworks with continuous integration and deployment pipelines Integrate GenAI into existing automation framework and improve the quality of the automation test scripts for functional, regression, sanity and end-to-end testing. This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree in Computer Science, Computer Engineering or 4 years of relevant work experience 4-6 years of experience in Software Automation AWS Cloud Practitioner ISQTB / CSTE or similar Loadrunner Test automation programming / scripting with solid skills in one of the tools for UI, API and Desktop – API Testing, ReadyAPI, Rest Assure, Selenium (UI), Cloud testing, ADO/JIRA or similar, Mainframe testing, Postman, Fiddler Software Test Life Cycle Agile & Waterfall Methodologies Backend Testing (API, Mainframe, Middleware) Release Management Processes Cloud Technologies Test Data Modeling Support DevOps CICD implementation Able to work with distributed global teams. Ability to work under time constraint. Support during off / CST hours during production deployments What will help you propel from the pack (Preferred Qualifications): Master's degree Airline Domain Knowledge AccelQ, AWS - (Dynamo DB, Lambda, Cloud Watch, Aurora DB), Java, Dynatrace, Github actions, Harness, Kibana GGN00001967 Show more Show less

About The Role Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What we’re looking for: Proficient with software development lifecycle (SDLC) and Software Testing techniques in an Agile/Scrum framework. Bachelor's/PG degree in Computer Science, Information Systems or equivalent 6-9 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in Databases / SQLs (e.g. SQl Server, Cassandra, Elastic Search, Postgres, MongoDB) Experience in message brokers (e.g. Kafka) Good knowledge in Cloud computing platforms (AWS, Azure), Containers (Docker) Web/UI Javascript frameworks (e.g. AngularJS, NodeJS, ReactJS) Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Experience testing with containers, cloud, virtualization, and configuration management. Demonstrate outstanding flexibility and leadership with communication of performance test result interpretation and explanation to both IT and Business Users. Strong communication skills and ability to produce clear, concise and detailed documentation Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary Experience working with SOAP and REST service and understanding of SOA architecture Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316147 Posted On: 2025-06-16 Location: Gurgaon, Haryana, India Show more Show less

About The Role Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What we’re looking for: Proficient with software development lifecycle (SDLC) and Software Testing techniques in an Agile/Scrum framework. Bachelor's/PG degree in Computer Science, Information Systems or equivalent 6-9 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in Databases / SQLs (e.g. SQl Server, Cassandra, Elastic Search, Postgres, MongoDB) Experience in message brokers (e.g. Kafka) Good knowledge in Cloud computing platforms (AWS, Azure), Containers (Docker) Web/UI Javascript frameworks (e.g. AngularJS, NodeJS, ReactJS) Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Experience testing with containers, cloud, virtualization, and configuration management. Demonstrate outstanding flexibility and leadership with communication of performance test result interpretation and explanation to both IT and Business Users. Strong communication skills and ability to produce clear, concise and detailed documentation Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary Experience working with SOAP and REST service and understanding of SOA architecture Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316147 Posted On: 2025-06-16 Location: Gurgaon, Haryana, India Show more Show less

Ciklum is looking for a Senior Manual QA Engineer to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Manual QA Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Client for this project is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. They are launching a digital transformation project to evaluate existing technology across the tax lifecycle and determine the best future state for that technology. This will include decomposing existing assets to determine functionality, assessment of those functionalities to determine the appropriate end state and building of new technologies to replace those functionalities. Responsibilities: Acts as a master performer in analyses of functional and non-functional requirements Determines the testing scope along with the creation, support and implementation of test plans on different project stages Establishes and contributes to the process of all the needed QA documentation creation (such as Checklists, Test Cases, Bug Reports, Test Summary Reports, Testing Risks Log etc.) Performs functional and non-functional testing and provides recommendations for improvements Participates and can drive any activity according to selected methodology (such as daily meetings, planning, estimation, retrospectives etc.) Configures and suggests improvements to Test Management and bug-tracking tools Coach/supervise middle/junior engineers by demand of the project Requirements: We know that sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit! Software Testing: Using best practices and patterns during test documentation creation (such as Checklists, Test Cases, Bug Reports, Test Summary Reports, Testing Risks Log, etc) In-depth proficiency level in functional and non-functional testing Able to assist, consult or determine the preparation of the testing scope along with the creation, support and implementation of test plans on different project stages Hands-on experience with Requirements Analysis and creation of Requirements Traceability Matrix Technologies and Tools: Master proficiency in API and Database testing using different tools Able to configure and manage Bug Tracking and Test Management tools SDLC: High proficiency in Agile Methodologies and ability to drive any activity according to selected methodology (such as daily meetings, planning, estimation, retrospective etc.) Desirable: Software Testing: Able to use CI/CD tools (Git commands) and debugging proxy tools (Fiddler, CharlesProxy, etc) Mobile projects: Master proficiency in Mobile Testing best practices, Mobile Testing Types, Mobile App Distribution Tools Automation projects: Master proficiency in Test case selection for Automation, Automation Test Report analysis, Automation tools usage Cloud projects: Master proficiency in test data migration and Queue testing What`s in it for you? Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally Flexibility: hybrid work mode at Chennai or Pune Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential Global impact: work on large-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level. Want to learn more about us? Follow us on Instagram , Facebook , LinkedIn . Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum. Show more Show less

Position: Sr. Automation Engineer/SDET Duration: 12-month contract Type: Hyderabad, India - 5 days a week onsite (no remote flex) Required Skills & Experience Bachelor’s degree in Engineering and 6.5 years of experience and knowledge in testing in an enterprise environment Familiar with JavaScript and Java Extensive experience in architecting automation framework solutions for complex enterprise applications using tools like Cypress, Playwright, Selenium, CodedUI, Appium Hands-on expertise in developing BDD feature files using: Cucumber or Specflow assists. Hands-on experience on API and Database testing and automation Experience of working Agile + DevOps process management methodology Experience with non-functional testing to ensure testing initiatives meet acceptable scalability, reliability and capacity requirements Hands-on experience on performance testing tools like JMeter, LoadRunner, PerfMon, Fiddler, Wireshark is an added advantage Good understanding of software architecture with the ability to provide recommendations and strategy for non-functional testing initiatives Nice to Have Skills & Experience Extensive experience with creating frameworks Job Description An Insight Global Fortune 500 client is looking for a SDET to contribute to the creation of enterprise software in Retail industry. The SDET's responsibilities include both software development and testing activities and focuses on the testability, robustness, and performance of the software. As such, an SDET is a test professional with advanced programming skills who can create automation testing tools and frameworks to assist the manual testing process. Demonstrate strong communication and organizational skills, with a passion for software design, development, and testing across the full development lifecycle. Understand and validate API contracts across products; troubleshoot API issues. Take ownership of the end-to-end system, contributing to design, development, and testing phases, including defining test strategies for complex systems and building test scenarios, acceptance tests, and automation frameworks for Web, Mobile, and Desktop platforms. Apply best practices such as Test Driven Development (TDD) and Behavior Driven Development (BDD), increase unit test coverage, and manage defects through detailed root cause analysis using logs and monitoring tools. Collaborate with cross-functional teams (DevOps, QA, hardware/software/network/solution engineers) to resolve issues, define quality metrics, and ensure alignment on standards and expectations. Mentor and coach teams on test automation practices, and work within the SAFe methodology to refine integration and testing processes. Contract/Contract-to-Hire Roles: Compensation: $12/hr to $16/hr USD Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Show more Show less

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job Overview And Responsibilities As an Automation Test Engineer within the Digital Technology division at United Airlines, your primary responsibilities will include reviewing business and functional requirements, followed by the design, development, and execution of automated tests to confirm application functionality. You will also work in close partnership with quality managers and leads to follow quality governance, implement best practices, and develop KPI metrics dashboards. In your role, you will engage in close collaboration with the product owner, business analysts, and developers to grasp product requirements, pinpoint opportunities for automation, generate automation scripts within sprints, and incorporate these into the CICD pipeline to facilitate continuous testing. Design and develop comprehensive automation test scripts using industry standard tools and technologies for in-sprint, regression, integration and end-to-end testing. Execute automated tests, analyze test results, and report defects. Troubleshoot and resolve issues related test automation scripts, data, and environments. Participate in the automation script code reviews and provide feedback on automation best practices Create and disseminate test execution reports and dashboards that highlight the efficiencies and cost savings achieved through automation. Work closely with cross-functional teams across various portfolios to ensure effective communication and collaboration. Stay up to date with the latest automation trends with AI technologies in software testing and automation This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications Required (Minimum Qualifications): Bachelor's degree in Computer Science or Computer Engineering 2 -4 years of software test automation experience Programming skills in Java, Python Proficiency in using automation framework like Selenium/BDD, Ready API, JIRA and Zephyr, Github, (any Devops tool), Jenkins, Rest Assured, Fiddler, Kibana, Playwright Software Testing Life Cycle (STLC) Agile & Waterfall Methodologies Backend Testing (API, Mainframe, Middleware) Release Management Processes Cloud Technologies Support DevOps CICD implementation. Able to work with distributed global teams. Preferred Qualifications Airline Domain Knowledge App D or Dynatrace or Datadog (any one of the APPIUM Tool); Seetest or any Mobile Device cloud platform; sonar scan; Security testing tools (any one of them);BrowserStack (or any tool to test different browsers), Harness, Load Runner GGN00001964 Show more Show less

Location Gurugram, Haryana, India This job is associated with 2 categories Job Id GGN00001967 Information Technology Job Type Full-Time Posted Date 06/16/2025 Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Job overview and responsibilities As a Senior Automation Test Engineer of Digital Technology at United Airlines, you will be responsible for the delivery of enterprise software testing projects and programs, operation and capital projects with automation first approach. In this role, you will design, implement, and execute automation test strategies and frameworks for all deliverables. Additionally, you will collaborate closely with US Quality Managers and Quality Leads to implement quality governance, quality gates, risk assessment, production signoffs, key metrics (KPIs), and tools selection. Additionally, a Senior Automation Test Engineer, you should have excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment. Lead the design and implementation of automation and manual test strategies for various software and systems utilizing best practices and standards. Collaborate with software developers, QE analysts, and system engineers to identify system requirements and ensure quality is met from test planning to production deployment with automation first approach. Own and maintain automation artifacts, tools, licenses & framework. Govern automation standards & best practices. Conduct automation audits and assess ROIs. Manage and mitigate testing related risks and issues. Identify and maintain testing KPI's, track trends and own the power BI reports. Integrate automation frameworks with continuous integration and deployment pipelines Integrate GenAI into existing automation framework and improve the quality of the automation test scripts for functional, regression, sanity and end-to-end testing. This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree in Computer Science, Computer Engineering or 4 years of relevant work experience 4-6 years of experience in Software Automation AWS Cloud Practitioner ISQTB / CSTE or similar Loadrunner Test automation programming / scripting with solid skills in one of the tools for UI, API and Desktop – API Testing, ReadyAPI, Rest Assure, Selenium (UI), Cloud testing, ADO/JIRA or similar, Mainframe testing, Postman, Fiddler Software Test Life Cycle Agile & Waterfall Methodologies Backend Testing (API, Mainframe, Middleware) Release Management Processes Cloud Technologies Test Data Modeling Support DevOps CICD implementation Able to work with distributed global teams. Ability to work under time constraint. Support during off / CST hours during production deployments What will help you propel from the pack (Preferred Qualifications): Master's degree Airline Domain Knowledge AccelQ, AWS - (Dynamo DB, Lambda, Cloud Watch, Aurora DB), Java, Dynatrace, Github actions, Harness, Kibana

Location Gurugram, Haryana, India This job is associated with 2 categories Job Id GGN00001964 Information Technology Job Type Full-Time Posted Date 06/16/2025 Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities As an Automation Test Engineer within the Digital Technology division at United Airlines, your primary responsibilities will include reviewing business and functional requirements, followed by the design, development, and execution of automated tests to confirm application functionality. You will also work in close partnership with quality managers and leads to follow quality governance, implement best practices, and develop KPI metrics dashboards. In your role, you will engage in close collaboration with the product owner, business analysts, and developers to grasp product requirements, pinpoint opportunities for automation, generate automation scripts within sprints, and incorporate these into the CICD pipeline to facilitate continuous testing. Design and develop comprehensive automation test scripts using industry standard tools and technologies for in-sprint, regression, integration and end-to-end testing. Execute automated tests, analyze test results, and report defects. Troubleshoot and resolve issues related test automation scripts, data, and environments. Participate in the automation script code reviews and provide feedback on automation best practices Create and disseminate test execution reports and dashboards that highlight the efficiencies and cost savings achieved through automation. Work closely with cross-functional teams across various portfolios to ensure effective communication and collaboration. Stay up to date with the latest automation trends with AI technologies in software testing and automation This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications Required (Minimum Qualifications): Bachelor's degree in Computer Science or Computer Engineering 2 -4 years of software test automation experience Programming skills in Java, Python Proficiency in using automation framework like Selenium/BDD, Ready API, JIRA and Zephyr, Github, (any Devops tool), Jenkins, Rest Assured, Fiddler, Kibana, Playwright Software Testing Life Cycle (STLC) Agile & Waterfall Methodologies Backend Testing (API, Mainframe, Middleware) Release Management Processes Cloud Technologies Support DevOps CICD implementation. Able to work with distributed global teams. Preferred Qualifications: Airline Domain Knowledge App D or Dynatrace or Datadog (any one of the APPIUM Tool); Seetest or any Mobile Device cloud platform; sonar scan; Security testing tools (any one of them);BrowserStack (or any tool to test different browsers), Harness, Load Runner

Job Title : Quality Assurance Engineer II Location : Pune, India About This Role Comscore is looking for a new Quality Assurance Engineer, who will conduct thorough product testing and maintain agreed upon quality standards to provide the highest quality software products to both external and internal customers. This engineer will work to understand the business requirements and objectives relative to the desired functionality of products and applications. Additionally, this role will evaluate and test new or modified software to determine that software meets user requirements and established quality standards and may provide mentoring or guidance to less experienced peers. What You’ll Do Work in close coordination with the developers in developing and testing the automation frameworks Identify functionality errors and potential risk with new development prior to Production launch Work on browsers and cross-browsers test automation using Python, Auto-IT Desktop Identify potential bugs in existing applications and document all issues into the defect tracking system Maintain communication channel with software engineers and project managers on current project status Assist Software Engineers with basic support in troubleshooting problems in development and production Understand and enforce the software release process for all application development Create and execute test suites and verify expected results Verify that all software releases conform to company policies on data handling Perform data investigations running SQL, analyzing data trends etc. to help resolve issues that are seen in production What You’ll Need 5-6 years of experience in a QA role including hands-on automation using Python and Auto-IT and a thorough and deep knowledge of software QA design and methodologies Solid understanding of networking protocols: HTTP/HTTPS, TCP/IP, DHCP conversation, SSL Handshakes etc. with minimum of 2 years of experience Knowledge of OS (i.e. Windows, Mac OS, Linux) and/or mobile platforms (i.e. iOS. Android, Windows Mobile, etc.) including editing the registry, manipulating host and/or config files. Should be able to work on terminal, shell, bash on Linux/MacOS with strong debugging skills. Minimum of 18 months of experience is required. Knowledge of following tools with 3+ years of experience in GIT and Applications: Selenium, JIRA, MS Project, SVN, GitHub 4+ years of experience in designing and executing software test plans based on customer use cases and performed end-to-end testing to identify defects Should have a minimum of 4+ years of experience in performing smoke, functional, integration, regression and exploratory testing Well versed (3+ years) with Web Debugging tools such as Fiddler, Wireshark, etc. Strong logic with basic PERL scripting skills (2+ years) 4+ years of experience with Web Services, Business Intelligence and Data Analytics Knowledge of languages like SQL, JavaScript, HTML, CSS, XML with a minimum experience of 3 years The candidate should have 4+ years of experience in QA and should demonstrate the following skills: Strong analytical skills and detail oriented Strong communication skills for both technical (developers) and non-technical (customers, management) audiences A self-starter that is proactive, highly motivated and possesses good time management skills & has ability to multi-task Ability to troubleshoot various integrating systems effectively, seek out bugs and resolve the issues Required Education: Bachelor’s degree in computer science, Engineering, Business, Information Technology or related field Shift Timing The regular hours for this position will cover a combination of business hours in the US and India – typically 5:30 PM-2:30 AM IST. Occasionally, later hours may be required for meetings with teams in other parts of the world. Additionally, for the first 4-6 weeks of onboarding and training, US Eastern time hours (IST -9:30) may be required. Benefits Medical: Comscore offers a collective Private Medical Insurance scheme which is 100% covered by Comscore. The benefit is applicable to employees, an employee’s spouse, up to two children and parents. Pension: Provident Fund: Comscore bears both the employee and employer contribution. Time Off Annual Leave: Comscore offers market competitive annual leave of 25 Annual Leave Days (12 Casual and 13 Privilege), following local guidelines and practices. National Holidays and Festival Holidays: 10 Days. Sick Leave: 10 Days. Additional Leave: Paternity, Bereavement, Marriage, Maternity, Additional Pregnancy / Birth Related Leave Christmas / New Year Paid Leave, Comscore offers a week of Company paid leave over the Christmas / New Year period. Summer Hours: Comscore has a culture that rewards employees for their hard work. When you work hard, you need time to recharge and refresh. Early releases on Fridays are subject to manager approval. Internal Career Development Opportunities (minimum of 6 months tenure in the current position and in discussion with supervisors) Access to hundreds of professional e-learning courses, specifically created for Comscore Be creative: You don’t have to follow the norm to be successful – we encourage you to think outside the box. Our culture is built on encouraging innovative ideas, communication and joint success. Informal Work Atmosphere: We believe in getting the job done in a comfortable, casual environment! The ability to become a truly global engineer, with exposure to markets across the world. With more than 30 offices around the world, many Comscore teams work together across locations. About Comscore At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you. Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com. Comscore is committed to creating an inclusive culture, encouraging diversity. Show more Show less

Job Title: Software Development Engineer About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/. Role Overview: C++/Win Dev for DLP Win Software Engineers conduct or participate in multidisciplinary research and collaborate with design, layout and/or hardware engineers in the design, development, and utilization of productivity enhancement layout tools and design rule checkers, electronic data processing systems software. Determines computer user needs, advises hardware designers on machine characteristics that affect software systems such as storage capacity, processing speed, and input/output requirements, designs and develops compilers and assemblers, utility programs, and operating systems. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education, judgement and formal software process. About the Role: Design,build and maintain efficient ,reusable, and reliable C++ code breakthrough multiplatform software for securing endpoints on a variety of desktop and cloud platforms Gather technical requirements and specifications from customers and business stakeholders and develop technical specifications according to which solutions are defined and delivered. Deliver solutions that meet the timeline, quality and costs for the projects and deliverable elements. Solutions must meet the preset goals for quality, security, and performance. About You : 10+ years of software engineering experience, with emphasis on Microsoft Windows or Linux based enterprise applications development and basic knowledge in Networking and OS fundamentals Strong Windows internals, API/UI development skills using C/C++ technologies. Windows desktop application or driver development experience with deep knowledge on tools like Visual Studio, XCode, WinDBG , visual studio remote debugger, Wireshark, fiddler and equivalent. Excellent Analytical and problem solving skills. Strong knowledge in data structures and algorithms. Excellent oral and written communication skills and having the ability to deal with interoperability issues is a big plus Any patents would be appreciated. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. Show more Show less

Software Development Engineers are experienced professionals that design, develop, test, deploy, maintain, and enhance software solutions. They have in-depth knowledge and subject matter expertise in software development. Sr. Software Development Engineers interact with internal and external teams to train them on the products, work on projects independently and collaborate with cross-functional teams to manage project priorities, deadlines, and deliverables. In this role, you will mentor and guide others by reviewing the code of more junior software engineers as well as encourage others to grow their technical skillset. Sr. Software Development Engineers are creative problem solvers and are involved in continuously driving improvements across the software development life cycle as well as ensure best practices are utilized. About The Role: In this role as Software Engineer, you will: Designs, develops and tests software systems and/or applications for enhancements and new products Writes code according to coding specifications established for software solutions. Delivers software features with exceptional quality, meeting designated release plans and delivery commitments. Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle. Prepares and installs solutions by determining and designing system specifications, standards, and programming. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code. Improves operations by conducting systems analysis and recommending changes in policies and procedures. Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Protects operations by keeping information confidential. Provides information by collecting, analyzing, and summarizing development and service issues. Accomplishes engineering and organization mission by completing related results as needed. Collaborates with other designers and engineers Breaks down customer requirements/problems into for the team. Ability to clearly communicate technical concepts to stakeholders About You: You are a fit for this position if your background includes: 3 to 6 years of experience in software development. Bachelor's degree in systems Engineering or similar. Proficient in Java/ JavaScript / Angular. Experience with REST APIs and microservices. Strong problem solving and analytical thinking. Good written and verbal communication skills. Required Skills: Amazon Web Services (AWS); Fiddler Web Debugger (Inactive); Git; GitHub; Gradle; Hypertext Transfer Protocol (HTTP); JUnit Testing; JUnit Testing Framework; Mockito; Mockito Unit Test Framework; PostgreSQL; Postman (Platform); Postman (Software); REST Client; RESTful APIs; Spring MVC (Model View Controller); Spring Web MVC; Structured Query Language (SQL). Optional Skills: Apache Ant; Apache Ivy; Apache Tomcat; Azure Devops; Eclipse Development; Eclipse IDE; GitHub Copilot; Helm (Tool); IntelliJ IDEA IDE (Integrated Development Environment); JetBrains IntelliJ IDEA; Kubernetes; Microsoft Azure DevOps Boards; Microsoft Azure DevOps Pipelines. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com. Show more Show less

Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more! Recently we have announced our Series B funding led by Vista Equity Partners, a leading global technology investor, with participation from Tiger Global Management, our existing Series A investor. Vista invests in mission-critical software businesses that have a clear purpose and a demonstrated track record of success, such as Innovapptive. Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. The Role We are seeking an exceptional Technical Consultant to join our team and play a pivotal role in collaborating with our Customers, Product Managers and professional services teams. As an expert you will work with customers during the different phases to define the requirements, principles and models that guide technology services’ decisions in alignment with customer strategic IT and enterprise goals. You will work closely with cross-functional teams, Customer Solution Architects to design and implement best-in-class Industrial SaaS solutions tailored to this critical domain to advocate the value identified in integration models. You will serve as the trusted advisor for our customers, guiding them through the successful integration, deployment, and architectural alignment of Innovapptive's Connected Worker SaaS Platform with their existing enterprise systems. You will provide advisory integration, support scalable deployments on public/Private cloud platforms and lead end-to-end solutioning for ETL. Your role combines architecture, hands-on implementation, and cross-functional collaboration. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: How You Will Make an Impact: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cloud Architecture & Solution Advisory Engage with customers (Architects/SMEs) to understand their cloud infrastructure and recommend scalable, secure deployment architectures for Innovapptive’s Connected Worker SaaS Solution (on AWS must/Azure/GCP) Guide customers on best practices for SaaS adoption, API consumption, middleware strategy, and cloud security configuration Responsible for defining architecture standards, frameworks and guidelines based on our product tech stack and architecture. Directly participates in the governance process for reviewing specific solutions to ensure they are properly leveraging published frameworks and standards Integration Solutioning Analyse existing ERP/CRM systems (SAP PM/MM, Maximo, Salesforce, Oracle, etc.) and design integration solutions using middleware (CPI, BTP, MuleSoft, PI/PO, Dell Boomi, etc.) Lead integration planning and mapping sessions with client architects and SMEs to identify business-critical data flows and transformation logic ETL & Data Flow Enablement Architect and document ETL pipelines and data transformation rules for clean and consistent integration between Innovapptive and customer systems Ensure reliable and efficient data ingestion using secure APIs, OData, REST, SOAP, or event-based mechanisms Security, IAM & Compliance Implement security best practices for data exchange, including OAuth 2.0, OpenID, TLS/SSL, encryption (AES, RSA), and secure token handling Support identity federation using SSO, MFA, and enterprise IdPs (Azure AD, Okta, etc.) Ensure adherence to GDPR, CCPA, and other data privacy regulations Understanding security monitoring tools and techniques to detect and respond to security incidents. Knowledge of logging and auditing best practices to track system activity and identify anomalies Deployment & Customer Support Support deployment of Innovapptive solutions in customer environments, ensuring performance, stability, and maintainability Guide client teams through testing, go-live planning, and post-deployment support cycles Collaboration & Enablement Act as a liaison between customer technical teams, internal product engineering, and delivery teams Provide enablement and onboarding support to client IT teams and partners Document integration and deployment architecture and conduct knowledge transfer sessions Personality Traits Strong Logical Reasoning: Ability to analyze complex problems, break them down into smaller components, and identify root causes Analytical Thinking: Skill in gathering and interpreting data to draw informed conclusions and make data-driven decisions Problem-Solving: A proactive approach to identifying and resolving issues, developing innovative solutions, and implementing effective strategies Critical Thinking: The ability to question assumptions, evaluate evidence, and consider multiple perspectives to arrive at sound judgments Requirements Gathering: Work closely with customers and internal stakeholders to gather and prioritize maintenance and reliability requirements, translating them into actionable product features Stay Current: Stay up to date with the latest technological trends, emerging technologies, and competitive offerings to ensure our solution remains at the forefront of the field Rapid Iteration and Execution: Champion a culture of speed and agility, driving rapid product iteration and execution. Set high bars for quality, efficiency, and speed-to-market. Break down complex problems into actionable steps and relentlessly prioritize delivering results quickly Leadership Mindset: Lead & mentor Integration, Security team daily and through complex, multi-phased delivery projects and provide hands-on delivery guidance Customer-Centric Mindset: Deeply understand our target customers, their pain points, and needs. Conduct user research, customer interviews, and usability studies to gather insights and validate product decisions. Advocate for the customer throughout the product life cycle and be their voice in the organization Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, professional services and sales teams to align on product design and development. Foster a culture of collaboration, transparency, and cross-functional excellence. Work closely with engineering to deliver high-quality products on time and within budget Data-Driven Decision Making: Utilize data analytics and metrics to make informed decisions. Monitor key product metrics, conduct A/B testing, and perform user behavior analysis to gain insights. Leverage data to iterate on features, optimize user experiences, and drive product success Startup Mindset: Thrive in a dynamic, fast-paced startup environment. Embrace ambiguity and take ownership of challenges. Display entrepreneurial spirit, innovative thinking, and a willingness to take calculated risks. Be adaptable, resilient, and results oriented What You Bring to the Team: Bachelor’s degree in Computer Science, Information Technology, or related field Deep knowledge of microservices architecture and API strategy development 5 - 8 years in Enterprise SAAS Application Integration and Cloud Architecture Experience in deploying and integrating SaaS platforms with ERP/CRM systems (i.e. SAP PM/MM, Maximo, Oracle, SFDC etc.) Proficient in REST/OData/SOAP web services, middleware (CPI/BTP/ESB/MuleSoft), and scripting tools Hands-on experience with public cloud platforms (AWS Must, Azure, or GCP) Solid grasp of networking/security protocols (HTTPS, IPsec, TLS), IAM (SSO, MFA), and API management Familiarity with integration/security tools like Postman, Swagger, Wireshark, Fiddler, etc Familiarity with data encryption techniques (AES, RSA) to protect sensitive data during transmission and storage. Knowledge of data privacy regulations (GDPR, CCPA) and data protection best practices Proficiency in securing API endpoints with measures like rate limiting, input validation, and output encoding Good to have Experience on SAP as backend, SMP SDK, SAP HANA would be an additional advantage Preferred: Good to have TOGAF certification or equivalent enterprise architecture background Hands-on experience with mobile-first field operations solutions Prior exposure to Connected Worker technologies or frontline digitization Experience working in a fast-paced startup or SaaS environment Soft Skills: Strong problem-solving and analytical thinking in technical and business contexts Excellent communication and client-facing skills Passion for innovation, customer success, and digital transformation Ability to travel is needed to work closely with clients and internal teams Innovapptive does not accept and will not review unsolicited resumes from search firms. Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws. Powered by JazzHR AASIxXbDI8 Show more Show less

Job title : Network Security Engineer – L2 Location : Hyderabad / Chennai Experience : 3 to 5 Years Education Qualification : Any Graduate (Must) No of Openings : 12 Roles And Responsibilities Ability to communicate with tech-savvy clients using perfect written and spoken English; Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail; Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates; Help resolve software and technical questions for the client efficiently and effectively; Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution; Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues. Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate; Partner with technical support team members on various strategic projects when needed; Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status. Technical Skills 3 to 5 years relevant experience Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler; Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Are you a Graduate?(Required) YesNo Do You Have Experience In Ipsec And SSL VPN(Required) YesNo How many years of experience do you have working as a Network Security Engineer?(Required) 0-12 months1-2 yearsMore than 2 years Are you flexible working in night shifts?(Required) YesNo Have you worked with Wireshark?(Required) YesNo Are you willing to work on Holidays?(Required) YesNo Notice Period?(Required) Immediate joiner30 days60 days90 days Current Location(Required) Attach Resume(Required) Accepted file types: pdf, docx, doc, Max. file size: 10 MB. Δ Show more Show less

Job Description Should be very good in C#.net and .net core Must have knowledge of SQL, ASP.net, .Net Core, jQuery, HTML, CSS. Must have knowledge of OOPS, MVC concept. Excellent Analysis Skills. Good communication skills for client communication. Should be a team player Essential Skills C#.Net SQL Server Asp.Net Web services/ Web Api Net Core Code deployment Entity Framework Jquery, CSS WPF, XAML MVVM Static Code analysis tools like stylecop/fxcop/sonarqube etc. Installer frameworks (like Wix, Install Shield or etc) Code Repository (SVN/Git) Good To Have Skills ERP functional knowledge (GP/AX/NAV/SAGE/SAP) Design patterns (like factory pattern, singleton pattern etc.) Knowledge on Tools/frameworks like Postman, SOAP UI, fiddler, log frameworks, etc. Roles And Responsibilities Designs, develops, and implements Web application modules to support business requirements. Designs, develops, and implements Webservice application to support communicate with others systems to exchange the data between two different systems Follows approved life cycle methodologies, creates documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation. Involves in client calls. Provides trainings. Requirement analysis. Provides estimations based on requirement. Team co-ordination Prepares solution documents Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities The Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 9-15 years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts .NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Qualifications Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering Hyderabad, Telangana, India Date posted Jun 11, 2025 Job number 1829310 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. R onsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 3-9 years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts .NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Core Java, Spring Boot J2EE, Servlets, Struts, Angular, Hibernate, Jquery, JSP, HTML Oracle PLSQL CI-CD Tools - Jfrog, TeamCity, Bit Bucket, JIRA, Sonar, uDeploy, Jenkins Development Tools - Eclipse, NetBeans and Fiddler Code Profiling Tools - SONAR, FindBugs and JACOCO Unit Testing Tools Junit Good Communication Skills. Agile knowledge Designing, building maintaining reusable, reliable, and efficient code. Exposure to PL SQL, Oracle, JavaScript, XML and C C++ Banking Domain Experience Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You’ll Do: Design, develop, and maintain automation frameworks and test suites for Android and iOS mobile applications using Appium. Execute test cases in parallel across multiple devices using real device clouds or device farms (e.g., BrowserStack, AWS Device Farm). Collaborate with developers and product managers to understand requirements and deliver robust, scalable test automation solutions. Integrate automated tests into CI/CD pipelines such as Jenkins, GitHub Actions, or CircleCI. Monitor, debug, and triage automation test failures, working closely with developers to uphold quality standards. Leverage tools like Charles Proxy, Android Studio, Xcode, and Firebase for debugging and performance monitoring. Maintain test environments and contribute to test data and configuration management. Participate in code reviews and help improve overall test coverage and automation strategy. Engage in sprint planning, daily stand-ups, and sprint reviews, contributing from a QA perspective. Log, track, and manage bugs and tasks using Jira; ensure timely resolution and proper documentation. Analyze test results, report issues, and validate bug fixes. What Makes You Qualified? 1–4 years of experience in software test automation, with a strong focus on mobile automation. Proven expertise in Appium, with hands-on experience automating both Android and iOS applications. Experience with parallel test execution on real devices or emulators/simulators. Practical experience with device farms such as AWS Device Farm, BrowserStack, or Firebase Test Lab. Proficiency in scripting languages such as Java, JavaScript, Python, or similar. Strong knowledge of CI/CD tools and integrating automated tests into pipelines. Experience using proxy tools like Charles Proxy or Fiddler for debugging network traffic. Solid understanding of Android Studio, Xcode, and Firebase for app builds and crash analytics. Agile mindset with excellent communication and collaboration skills. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Roles Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 5+ years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less