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6 - 10 years

5 - 9 Lacs

Bengaluru

Work from Office

Role & Responsibilities: Supervise and lead a group of associates to meet all SLAs relatives to all functions in the department. Maintain daily, weekly, and monthly production reports along with MBR and QBR including preparing Decks across all processes managed including circulating minutes. Monitor work allocation, pipeline management daily across all processes managed. Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects. Provide recommendations for strategies and process improvements to add value to teams and clients. Coordinate with other internal support teams to ensure seamless production by the operations team. Responsible for team Attendance and team retention. To ensure the team follows adherence requirements Identify talent and mentor next level leaders. Create and Manage SOP for all processes handled along with periodic updates. Educational/Professional Qualifications: 1. Graduate degree or equivalent of (10+2+3) year of education. Required Skills: Very strong knowledge in US Mortgage business and servicing Mortgage claims process in specific. Proficiency to read through and understand FHA, VA loans, FNMA FHLMC HUD demands, Title packages & Conveyance. Should be well versed in conveyance process, GSE Claims, File checker and Investor Guidelines. Should have good knowledge in preparing FHA/VA/FNMA/FHLMC Claim package, post-sale & REO new file setup. Ability to handle multiple Shared mailboxes for clients and other vendors, agent should be able to read and understand recorded mortgage deeds verify the same with PM rails where attorneys update the information Should be well versed with US loan mortgage documents like delinquent letters, escrow analysis, title policies, Note, ect. Strong written and verbal communication skills and ability to converse with client & can make decisions based on the situation. Strong analytical, logical approach and data management skills. Good understanding of reports and performance management. Comfortable with flexible work timings including India late night shift to cover CST clients and willingness to extend work hours based on business need. Should have excellent command on MS-Office (Excel, PPT, Word) Should have excellent e-mail/phone etiquette. Ability to handle & accomplish multiple tasks, follow written & verbal instructions effectively. Ability to work under stringent deadlines and work with the team to meet deadlines. Must be a team player and can manage the team by leading as a role model. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Posted 4 months ago

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8 - 13 years

7 - 17 Lacs

Pune, Jaipur

Work from Office

Role : US Mortgage Exp : Min 8+ yrs Loc : Pune & Jaipur Must Have exp : Us Residential Mortgage in Team lead / Manager Position Min 60+ FTE's and NMLS Certified Salary : upto 9 LPA Interview: Walkin Regards, Allen 7200495207

Posted 4 months ago

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2.0 - 7.0 years

5 - 8 Lacs

bengaluru

Work from Office

Job Title: US Mortgage Live Underwriter Department: Mortgage Location: Kothanur Office, Bangalore Role Type: Full-Time Shift: US Shifts About Flatworld Solutions Flatworld Solutions is a global business solutions company that has evolved over the last two decades from BPO to technology, business process automation, and now GenAI. Serving clients across 50+ countries, we provide a wide range of services including IT, finance, healthcare, engineering, design, and data science. Our mission is to "unlock winning ways" for clients, partners, and employees through innovative, technology-driven solutions. Guided by our core values Harmony, Excellence, Learning, Integrity, and Ownership —we prioritize collaboration, open communication, high performance standards, continuous learning, and impactful results. Role Overview As a Mortgage Underwriter , you will play a vital role in supporting our US-based clients by evaluating and processing mortgage loan applications. This includes assessing risk, ensuring regulatory compliance, and making sound underwriting decisions. You will work in a collaborative team that values accuracy, integrity, and customer-centricity, directly contributing to the success of our mortgage operations. Key Responsibilities Perform live origination underwriting for US clients, including both initial reviews and re-reviews. Examine loan applications and supporting documentation (credit reports, income statements, employment records, etc.) for completeness and accuracy. Analyze applicants’ credit history, income, assets, liabilities, and property valuation to assess risk and repayment capability. Ensure compliance with company policies and all applicable federal and state mortgage regulations. Approve or deny applications based on comprehensive risk analysis; recommend alternatives where applicable. Collaborate with mortgage brokers, loan officers, and applicants to gather additional information and communicate underwriting decisions. Requirements Experience: Minimum 2+ years of hands-on US mortgage underwriting experience (Conventional and FHA required; VA and USDA preferred). Tools & Guidelines: Proficient in Desktop Underwriter (DU) and Loan Prospector (LP); strong knowledge of Fannie Mae and Freddie Mac guidelines. Skills: Ability to analyze income, employment, credit, DTI, LTV, and property appraisals. Proficiency in calculating all income types (wage earner, self-employment, etc.). Ability to verify accuracy of employment documents, down payments, reserves, appraisals, and title commitments. Strong decision-making skills in identifying red flags and assessing loan eligibility. Experience reviewing legal documentation for completeness and accuracy. What We Offer Competitive Compensation: Industry-standard salary with comprehensive benefits. Work Flexibility: For select projects and roles, flexible hours and hybrid/remote options. Health Coverage: Medical insurance that includes employees, parents, and in-laws. Paid Time Off: Generous vacation, personal leave, and public holidays. Recognition: Performance-based bonuses and employee appreciation programs. Learning & Development: Access to workshops, training, and certification support. Employee Assistance Program: Support for work-life and personal well-being. Why Join Flatworld Solutions? Joining Flatworld means joining a global, forward-thinking organization with opportunities to grow across industries like IT, finance, and GenAI. Here’s what sets us apart: Competitive pay and mentorship International exposure (clients in 50+ countries) Access to cutting-edge tools and technologies A supportive work culture that values continuous learning and balance Be part of our "Possibilitarians" tribe—people who make things possible with a “whatever it takes” attitude Your Growth at Flatworld We actively invest in your professional journey with: Ongoing training and workshops Mentorship by experienced professionals Access to courses and certifications Career pathing and regular performance feedback Cross-functional projects and leadership development Opportunities for networking and job rotations How to Apply To apply, please send your updated resume and a brief cover letter . In your letter, tell us: Why this role excites you How your experience aligns with our expectations Equal Opportunity Employer Flatworld Solutions is an Equal Opportunity Employer. We embrace diversity and are committed to building an inclusive workplace for all. All qualified applicants will receive consideration for employment without regard to: Race, color, religion, gender, gender identity or expression Sexual orientation, national origin, genetics, disability Age or veteran status

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