1.0 - 4.0 years

1 - 5 Lacs

Bengaluru

Work from Office

We are looking for a detail-oriented Quality Analyst with 23 years of experience in call monitoring, quality evaluation, and performance improvement Roles and Responsibilities : Conduct phone call assessments for language, product and process for the sales agents Conduct one on one and documented feedback sessions with the sales agents Create action plans for sales agents based on the assessments Conduct training classes on the process to ensure sales agents follow the company requirements while on a call Prior experience in conducting RCAs for customer escalations Coordinate and conduct meetings with the Quality team Conduct training for the Quality team to ensure the team is on the same pa...

Posted 1 month ago

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