325 Feedback Management Jobs - Page 5

Expectations from the Role / Job : Customer Data & Communication Management Maintain and regularly update customer information databases. Handle customer queries, feedback, and follow-ups through phone calls, emails, and in- person interactions. Record and track recurring concerns or service requests to support experience improvement. Customer Response Coordination Respond to customer messages and comments on social media promptly and appropriately. Escalate unresolved issues to relevant departments while ensuring timely closures. Maintain a log of interactions and feedback for periodic review. Social Media Content Communication Support Manage engagement and suggest improvements to enhance a...

Role Overview: As a passionate individual, you are dedicated to people, business, and IKEA's purpose, striving for continuous improvement and enhanced performance. Your enthusiasm lies in enhancing customer value, driving business growth, and contributing to overall success through effective leadership and people development. You are adept at taking personal initiative, making sound decisions, and maintaining a polite and friendly demeanor while collaborating with team members. Your experience in a fast-paced environment equips you to remain assertive, calm, and organized, even during challenging situations with emotional customers. Key Responsibilities: - Ensure the check-out area is consis...

Role Overview: As an ABM Retail at Titan, you will be responsible for driving regional sales targets by managing the company owned and franchisee store network within the assigned geographical area. Your main focus will be on delivering high-quality service to customers in the Watches & Wearables business segment. Key Responsibilities: - Provide inputs to the RBM to consolidate the potential sales in the region and develop the annual business targets for the respective regions. - Develop and approve the annual business targets of the franchise partners. - Monitor the financial performance of company owned and franchised stores against targets periodically. - Study market potential, benchmark...

We are seeking a female candidate with proven experience in customer service, capable of attending to clients in the absence of the Fashion Consultant and effectively gathering customer feedback. For applications, Email: managerhr@anantam.net Provident fund

Role Overview: As the first point of contact for B2B users at Wipro Service Desk, your role is crucial in troubleshooting end user issues in alignment with Wipro's Service Desk objectives. Key Responsibilities: - Respond to queries from all calls, portal, emails, and chats from the client - Become familiar with each client and their respective applications/processes - Learn fundamental operations of commonly-used software, hardware, and other equipment - Accurately log all service desk tickets using the defined tracking software - Ensure maintenance of the scorecard as per SoW regarding TAT, SLA, and hits - Manage all queries or escalate if not resolved as per the defined helpdesk policies a...

As an Analyst or Advanced Analyst at EY, your role will involve developing, mentoring, and supervising other team members. You will act as a counselor for Analysts and Advanced Analysts, proactively recognizing issues and recommending solutions. Additionally, you will seek opportunities to diversify client load and exposure to different teams, foster collaboration and constructive communication within the team, and demonstrate basic presentation and public speaking skills. It is important to communicate effectively in face-to-face situations, by phone, and via email, determining the appropriate mechanism for each situation. Key Responsibilities: - Act as a counselor for Analysts and Advanced...

Job Description: You will be responsible for visiting potential and existing customers to present products or services. Generating leads, following up on inquiries, and converting them into sales will be a key part of your role. Building and maintaining strong customer relationships to ensure repeat business is essential. Additionally, you will need to achieve monthly and quarterly sales targets and conduct market research to identify new business opportunities. Providing feedback from customers to internal teams to improve offerings and maintaining accurate records of sales, customer interactions, and visits are also part of your responsibilities. Coordination with the sales and marketing t...

You will be responsible for identifying and sourcing unique and eligible candidates for delivery partner positions in the e-commerce industry. Your key responsibilities will include: - Candidate Sourcing: Identify, source, and screen potential candidates for various roles, especially for delivery partner positions in the e-commerce sector. - Coordination with Hiring Manager: Work directly with the hiring manager to understand recruitment needs and fulfill bulk hiring requirements. - Bulk Hiring: Manage large-scale recruitment for delivery partners, ensuring timely fulfillment of internal hiring targets. - Target Achievement: Consistently meet and exceed recruitment targets by ensuring a stea...

Role Overview: As a Sales - Business Development and Training Operations Executive at Veranda Enterprise, you will play a crucial role in driving business growth and ensuring smooth execution of training programs. Your passion for business development, excellent communication skills, and ability to build strong relationships will be key in meeting targets and generating revenue. Additionally, you will work closely with educational institutions to understand their requirements and provide suitable training solutions. Key Responsibilities: - Solicit tie-ups with Educational Institutions for meeting their requirements - Fluent in English Communication with a flair for marketing and travelling -...

As a Training Manager at BG Naidu Sweets, your primary responsibility is to design, implement, and monitor training programs for retail staff across all outlets. This includes training Branch Managers, Supervisors, Cashiers, Customer Relation Executives (CREs), Sales Crew, and Housekeeping staff to ensure consistent service excellence, operational efficiency, and alignment with the brand's values. **Key Responsibilities:** - Develop tailored training modules for each role in retail operations. - Conduct induction training for new hires and refresher courses for existing staff. - Train staff on product knowledge, emphasizing the heritage and purity of BG Naidu Sweets offerings. - Implement so...

Role: L&D Trainer Major Skills: Content Development, TNI, Program coordination, Feedback evaluation, LMs, LMA, Behavioural training soft skill. Job Description L&D Trainer As an L&D Trainer, you will be responsible for designing and delivering impactful learning programs to enhance employee skills, productivity, and engagement. You will facilitate training sessions, support the development of learning materials, and collaborate with internal stakeholders to address training needs. Your role will contribute directly to building a learning culture that supports professional development and business success. Key Responsibilities: Training Delivery & Facilitation: Conduct engaging training sessi...

Role Overview: As the first point of contact for B2B users calling Wipro Service Desk, your role is crucial in troubleshooting end user issues in alignment with Wipro's Service Desk objectives. Key Responsibilities: - Provide primary user support and customer service by responding to queries from calls, portal, emails, and chats from clients - Familiarize yourself with each client and their applications/processes - Learn the fundamental operations of commonly-used software, hardware, and other equipment - Follow standard service desk operating procedures by accurately logging all service desk tickets using defined tracking software - Maintain the scorecard as per Statement of Work (SoW) rega...

As a Sales Executive at Sunfox Technologies, you will play a crucial role in driving revenue growth and building lasting relationships with clients. Your primary responsibilities will include: - Performing cold calling and scheduling meetings with potential clients. - Contacting clients to understand their requirements and demonstrate how our products can meet their needs. - Building sales funnels, tracking feedback, and prioritizing tasks systematically. - Clearly explaining product features and advantages to prospects in non-technical terms. - Identifying customer needs and tailoring solutions accordingly. - Maximizing revenues by effectively managing the sales process. - Participating in ...

As a Sales Training Manager based in Mumbai with frequent travel to retail stores in various regions, your primary focus will be to elevate the performance levels and standards of the retail stores. Your responsibilities will include maximizing store productivity, enhancing sales performance, and transforming retail staff into effective brand ambassadors through structured training programs and on-site coaching. Key Responsibilities: - Design and implement sales and product training modules specifically tailored for luxury eyewear. - Conduct in-store coaching sessions to enhance store teams" skills in customer engagement, consultative selling, and brand narrative delivery. - Create training ...

As a software developer in this role, you will be responsible for designing, testing, and maintaining software programs for operating systems or applications to be deployed at clients" end. This involves ensuring the software meets 100% quality assurance parameters. Your key responsibilities will include: - Understanding product/software requirements and design - Developing software solutions and investigating problem areas - Facilitating root cause analysis and identifying ways to improve system performance - Collaborating with functional teams, systems analysts, and project managers - Performing coding and ensuring optimal software/module development - Determining operational feasibility a...

Primary point of contact for valued clients. Client Relationship Management. Strategic Sales & Feedback Integration. Account Reviews & Growth Strategy. Negotiation & Industry Expertise. Customer Advocacy & Issue Resolution. Customer Engagement Required Candidate profile A strong background of account management/customer success. Experience in cybersecurity domain or related industries is a must. Communication Skills with a client centric mindset. Problem solver Perks and benefits Pick and drop facility

As a Sales Executive in the transport industry, your role involves meeting monthly sales and booking goals by visiting existing and new clients. You will be responsible for developing new clients, giving feedback to management, finalizing rates with clients, and planning deliveries efficiently. Additionally, you will provide training on customer relations to branch incharges and keep management informed about market changes. Following up on customer requirements and maintaining customer relations will also be key responsibilities. Qualifications Required: - Minimum 3 years of experience in the transport industry. - Location requirement: Bhiwandi, Maharashtra. The company offers benefits such...

As a call center team lead, your role will depend on the goals of the campaign and the nature of the work assigned. Your primary objective is to ensure the successful completion of assigned tasks for your team within the specified time frame and with minimal setbacks. It is essential to understand that the performance of your team is a reflection of your own performance. - Oversee the day-to-day operation of the Samvad Kendra (call center). - Establish clear team goals and set deadlines for achieving them. - Monitor the team's performance and provide regular reports on performance metrics. - Motivate and lead team members to achieve their best potential. - Assign campaigns to agents and mana...

As a Knowledge Strategy Developer at our company, your role will involve the following responsibilities: - Develop and implement a knowledge management strategy aligned with SAE-CDZO goals. Identify knowledge gaps and opportunities for improvement. - Oversee the creation and maintenance of knowledge bases, repositories, and documentation systems. Ensure that knowledge is organized, easily accessible, and up-to-date. - Analyze existing knowledge processes and workflows to enhance efficiency. Implement best practices in knowledge sharing and collaboration. - Develop training programs for SAE employees on knowledge management tools and practices. Provide ongoing support to teams in using knowle...

Roles and Responsibilities Maintain accurate records of all interactions with guests, including feedback forms filled out by customers. Analyze data from various sources (e.g., surveys, focus groups) to identify trends and areas for improvement in guest relations. Develop and implement effective staff training programs to enhance service quality monitoring, complaint management, and operations management. Manage guest complaints, feedback, and escalations to ensure timely resolution and high levels of customer satisfaction.

Key responsibilities include: 1.Identifying key problem areas in different regions and helping them in resolutions. 2. To ensure 100% execution of the SOPs in the region by sharing compliance or by calling stores. 3. Coordinating with Store managers, Area Managers for implementing the correct SOPs within the timeline. 4. Connect with various departments to ensure smooth store operations. 5. Conduct internal audits in the stores and report discrepancies if found. Requirements: 1.Working knowledge of MS Office 2. Data analytics skills- beginner level 3. Performance rating of 3 & above 4. Good verbal communication skills required.

Key Responsibilities Handle queries and feedback from teachers and students on online support. Record and track all feedback received. Coordinate with different team to resolve querries for corrections and updates. Maintain regular communication with internal and external stakeholders. Assist in purchase order and purchase billing coordination. Monitor feedback trends and escalate recurring issues. Monitor recordings of assigned processes to ensure work quality and share reports with managers. Handle emails and correspondence. Support extra tasks assigned by managers/superiors. Provide support to the senior/superior and handle assigned responsibilities in their absence, ensuring smooth workf...

Why this job matters The Customer Service Professional supports customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio. What You'll Be Doing 1 - Supports the implementation of specific customer service management plans, ensuring customer value realisation, retention and renewals. 2 - Monitors and supports the reporting of customer service metrics, including escalations, resolutions, health indicators, and renewal dates in alignment with BT Group standards. 3 - Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Gro...

Role Overview: As an Employee Engagement Specialist, your role will involve organizing and managing activities and events to create a positive work environment and enhance employee satisfaction. Key Responsibilities: - Organize and manage activities and events to foster a positive work environment. - Promote employee satisfaction through various engagement initiatives. Feedback Management: - Conduct regular employee surveys to gather feedback. - Understand the needs and concerns of team members to improve employee engagement. Compliance: - Ensure all talent management practices comply with labor laws and company policies. HR Metrics: - Prepare and present HR reports and metrics to management...

About the Organization: Headquartered in Chandigarh, PrepLadder is India's largest online learning platform for toughest medical entrance exams. Incepted in 2015 by school friends Dr. Deepanshu Goyal, Vitul Goyal and Sahil Goyal, PrepLadder was initially built to help medical students achieve their dream of cracking the PG examination. We have been acquired by Unacademy in 2020. We aim to provide quality education which is easily accessible to everyone. Our purpose is to ensure that Every student, everywhere, reaches their highest potential Categories we cater in: Medical (NEET PG, FMGE, NEET SS) PrepLadder has close to two million sign ups/1858691 to be precise. Our #Phenomenal strength wit...