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1.0 - 4.0 years

3 - 5 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle incoming/outgoing customer calls in a professional manner. Understand and resolve customer queries related to products, services, billing, orders, or complaints. Provide accurate and timely information while maintaining a polite and helpful tone. Follow standard operating procedures and call scripts (if provided). Escalate unresolved or critical issues to supervisors or support departments. Meet performance targets such as call quality, response time, and customer satisfaction. Record call details and customer feedback accurately in the system. Eligibility & Requirements: Minimum Qualification: 12th pass / Graduate in any discipline. Language Skills: Proficiency in Hindi and/or regional languages (e.g., Tamil, Telugu, Kannada, Marathi) based on process requirement. Freshers are welcome; prior experience in customer service or telecalling is a plus. Good verbal communication and listening skills. Basic computer knowledge and typing skills. Willingness to work in rotational shifts (day shifts for most domestic processes). Preferred Skills: Calm and polite telephone manner. Customer-first attitude with basic problem-solving ability. Ability to work under pressure and meet call targets. Knowledge of CRM tools or call center software is an added advantage.

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0.0 - 5.0 years

4 - 6 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle inbound/outbound calls in Hindi and Malayalam for customer support or telecalling. Answer queries related to products, services, billing, or complaints. Record customer information and feedback accurately in the system. Maintain a positive attitude and ensure customer satisfaction. Escalate unresolved issues to the team leader as required. Follow call handling scripts and process workflows as per company guidelines. Meet daily and weekly targets for call volume and quality. Eligibility & Requirements: Qualification: 12th pass or any graduate. Language: Fluency in Hindi and Malayalam is mandatory. Freshers are welcome; prior experience in voice process/customer service is a plus. Good communication and listening skills. Basic computer knowledge and typing ability. Willingness to work in rotational shifts (day shifts mostly for domestic processes). Preferred Skills: Ability to handle high call volumes and work under pressure. Customer-oriented with a polite and calm approach. Familiarity with CRM software is an added advantage.

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle incoming/outgoing customer calls in a professional manner. Understand and resolve customer queries related to products, services, billing, orders, or complaints. Provide accurate and timely information while maintaining a polite and helpful tone. Follow standard operating procedures and call scripts (if provided). Escalate unresolved or critical issues to supervisors or support departments. Meet performance targets such as call quality, response time, and customer satisfaction. Record call details and customer feedback accurately in the system. Eligibility & Requirements: Minimum Qualification: 12th pass / Graduate in any discipline. Language Skills: Proficiency in Hindi and/or regional languages (e.g., Tamil, Telugu, Kannada, Marathi) based on process requirement. Freshers are welcome; prior experience in customer service or telecalling is a plus. Good verbal communication and listening skills. Basic computer knowledge and typing skills. Willingness to work in rotational shifts (day shifts for most domestic processes). Preferred Skills: Calm and polite telephone manner. Customer-first attitude with basic problem-solving ability. Ability to work under pressure and meet call targets. Knowledge of CRM tools or call center software is an added advantage.

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle incoming/outgoing customer calls in a professional manner. Understand and resolve customer queries related to products, services, billing, orders, or complaints. Provide accurate and timely information while maintaining a polite and helpful tone. Follow standard operating procedures and call scripts (if provided). Escalate unresolved or critical issues to supervisors or support departments. Meet performance targets such as call quality, response time, and customer satisfaction. Record call details and customer feedback accurately in the system. Eligibility & Requirements: Minimum Qualification: 12th pass / Graduate in any discipline. Language Skills: Proficiency in Hindi and/or regional languages (e.g., Tamil, Telugu, Kannada, Marathi) based on process requirement. Freshers are welcome; prior experience in customer service or telecalling is a plus. Good verbal communication and listening skills. Basic computer knowledge and typing skills. Willingness to work in rotational shifts (day shifts for most domestic processes). Preferred Skills: Calm and polite telephone manner. Customer-first attitude with basic problem-solving ability. Ability to work under pressure and meet call targets. Knowledge of CRM tools or call center software is an added advantage.

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle incoming/outgoing customer calls in a professional manner. Understand and resolve customer queries related to products, services, billing, orders, or complaints. Provide accurate and timely information while maintaining a polite and helpful tone. Follow standard operating procedures and call scripts (if provided). Escalate unresolved or critical issues to supervisors or support departments. Meet performance targets such as call quality, response time, and customer satisfaction. Record call details and customer feedback accurately in the system. Eligibility & Requirements: Minimum Qualification: 12th pass / Graduate in any discipline. Language Skills: Proficiency in Hindi and/or regional languages (e.g., Tamil, Telugu, Kannada, Marathi) based on process requirement. Freshers are welcome; prior experience in customer service or telecalling is a plus. Good verbal communication and listening skills. Basic computer knowledge and typing skills. Willingness to work in rotational shifts (day shifts for most domestic processes). Preferred Skills: Calm and polite telephone manner. Customer-first attitude with basic problem-solving ability. Ability to work under pressure and meet call targets. Knowledge of CRM tools or call center software is an added advantage.

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0.0 - 5.0 years

3 - 5 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle incoming/outgoing customer calls in a professional manner. Understand and resolve customer queries related to products, services, billing, orders, or complaints. Provide accurate and timely information while maintaining a polite and helpful tone. Follow standard operating procedures and call scripts (if provided). Escalate unresolved or critical issues to supervisors or support departments. Meet performance targets such as call quality, response time, and customer satisfaction. Record call details and customer feedback accurately in the system. Eligibility & Requirements: Minimum Qualification: 12th pass / Graduate in any discipline. Language Skills: Proficiency in Hindi and/or regional languages (e.g., Tamil, Telugu, Kannada, Marathi) based on process requirement. Freshers are welcome; prior experience in customer service or telecalling is a plus. Good verbal communication and listening skills. Basic computer knowledge and typing skills. Willingness to work in rotational shifts (day shifts for most domestic processes). Preferred Skills: Calm and polite telephone manner. Customer-first attitude with basic problem-solving ability. Ability to work under pressure and meet call targets. Knowledge of CRM tools or call center software is an added advantage.

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3.0 - 8.0 years

3 - 7 Lacs

Bengaluru, Karnataka, India

On-site

What this job involves Performance Implement Global CS HSSE and Client strategic objectives and bring them to life in the Client account, ensuring effective operational relevance within the area of responsibility. Manage and reduce operational risks by providing guidance and advice on HSSE risk management at all levels. Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSSE communication plan. Leadership Foster a Culture of Safety across the Account. Lead, manage and develop the Account HSSE culture maintaining an appropriate structure to ensure operational HSSE management. Support Regional HSSE leads in developing relationships with key internal and external HSSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL CS HSSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the CS HSSE program as part of the global HSSE leadership team. Ensure 3rd party vendors maintain compliance with JLL CS and Client HSSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLL s HSSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLL s contractors and supply chain vendors. Support the successful delivery of HSSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Build and maintain client relationships Develop, and own strong relationships with client s key representatives and local stakeholders. Develop, and manage regular localized client meetings and feedback sessions. Build a relationship with the client developing trust and demonstrating ownership and drive of innovation and change management. Ensure a pro-active approach to understanding the client s changing priorities. Creates and enhances standardized processes and infrastructure in order to provide superior and safe real estate and business solutions for our clients. Develop and lead a high performing team (if any direct reports) Positive impact on people and a force for good in the communities in & around the client s sites. Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values. Understand strengths, opportunities and skill sets of existing support team and provide day to day management and coaching to increase productivity. Consider location of resources reporting to the account and make appropriate changes over time. Identify any gaps in skill sets or resources required to achieve account goals. Prior to adding headcount, understand capacity of existing team or broader resources across the HSSE platform. Align the team with client priorities and the account and HSSE function s vision and strategy. Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption. Improve team performance through regular coaching and feedback. Every day is different, and in all these activities, we d encourage you to show your ingenuity.

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3.0 - 5.0 years

5 - 7 Lacs

Bengaluru, Karnataka, India

On-site

Responsibilities Working with the application teams to prioritize new requests for functionality. Specifically, new user-facing functionality (e.g., the ability to ingest IoT data, subscription-based consumption, etc.) Addressing internal functionality (e.g., monitoring and alerting based on application performance, automated testing frameworks, etc.) Managing respective support queues (e.g., Ingest, Prepare, Storage and Consume, etc.) Note: agreed upon SLAs will be established post burn-in period Manage backlog via effective sprint planning based on feedback from the application teams. Mentoring and coaching the application teams on tools, technology and design patterns. Ensuring that the production environment is well built and that there is a clear escalation path for production issues Ensuring solution architecture meets JLL's requirements including, but not limited to, those regarding cloud spend, scalability, performance, etc. Developing infrastructure that is scalable, reliable, and monitored. Building a relationship with Cloud providers, to take advantage of their most appropriate technology offerings. Collaborating with the application team leads to ensure that the application teams needs are met through the CI/CD framework, component monitoring and stats, incident escalation. Lead teams for a discovery and architecture workshop, influence client architects, and IT personnel Guide other architects working with you in the team. Adapt communications and approaches to conclude technical scope discussions with various Partners, resulting in Common Agreements. Deliver an optimized infrastructure services design leveraging public, private, and hybrid Cloud architectures and services Act as subject matter and implementation expert for the client as related to technical architecture and implementation of proposed solution using Cloud Services Inculcating infrastructure as code mentality in the Platform team overall. Create and maintain incident management requests to product group/engineering group. Analyse Complex application landscapes, anticipate potential problems and future trends, assess potential solutions, Impacts, and risks to propose cloud roadmap & solution architecture Develop and implement cloud architecture solutions based on AWS/Azure/GCP Cloud when assigned to work on delivery projects. Analyse client requirements, propose for overall Application modernization, migrations and green field implementations Experience in implementing and deploying a DevOps based, end to end cloud application.

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1.0 - 2.0 years

2 - 4 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities Facilitate unassigned seating, ensure its effectiveness and allow for long term success; Build a greater sense of community and stakeholder engagement; Act as owner of the space across all stakeholder groups; Make decisions, guide behaviour, pilot adjustments and escalate issues; and Be personable and get to know individuals. Ownership and Stakeholder Management:- Act as an owner of the space across all services provided; Be personable and get to know the residents of the floor and maintain an open dialogue; Be receptive to feedback, share it and action it; Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration; Be empowered to make decisions, guide behaviour, and escalate issues; Tailor tea point experiences to audiences where appropriate as directed by the client; Look out for tailgaters or anything suspicious; Conducts observational studies and issues surveys; Collect feedback from the employees. Issue monthly summary of utilization, feedback and events;

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10.0 - 12.0 years

5 - 7 Lacs

Mumbai, Maharashtra, India

On-site

Required Skills: Industry Background: Expertise in Industrial Product Design & Development involving electronic circuits. Computer Proficiency: Skilled in CAD schematic capture, PCB layout tools, and circuit simulation tools. Analog & Digital Circuit Design: Designing and implementing low-power analog circuits (such as op-amps, filters, power, BJTs, FETs) and digital circuits (logic, C, memories). Circuit Tolerance Analysis: Perform circuit tolerance analysis using tools like Excel, Spice-based Monte Carlo analysis, TINA, or equivalent tools. Hazardous Location Compliant Design: Select appropriate electronic components and design PCBs in compliance with various railway standards (IEC, EN, UL, CE) for intrinsic safety, functional safety, and EMI/EMC standards. Design Analysis & Modifications: Analyze and modify designs for end-of-life (EOL), manufacturing, or customer issues. Hardware Testing: Bring up boards and develop low-level hardware tests to ensure designs meet target specifications. Debugging & Testing: Use test equipment (e.g., oscilloscopes, DMMs, logic analyzers) to debug boards. Test Plan and Report Generation: Generate test plans and test reports for electrical and environmental testing. Fabrication & Prototype Testing: Assist in the fabrication process, including procurement and building prototype hardware, as well as conducting tests. Design Verification: Perform or oversee design verification tests to ensure adherence to design specifications. Core Competencies: Service Orientation: Commitment to understanding and addressing customer needs and providing high-quality solutions. Result Orientation: Focus on meeting objectives, deadlines, and project goals with urgency. Initiative: Proactively identifying challenges and solutions to improve efficiency. Professionalism: Demonstrates integrity, ethics, and in-depth knowledge across all functions. Cooperation: Collaborating with team members and departments to achieve business goals. Communication/Feedback: Effective communication and feedback sharing to enhance team and project performance.

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2.0 - 4.0 years

2 - 4 Lacs

Bhubaneswar, Odisha, India

On-site

Cafeteria Operations Providing the perfect touch to our clients events In this role, you will be at the bottom of our clients visits off-site and external events focusing on the nitty-gritty of related tasks, so everything is up and running. And when things go astray at any stage of the event planning, the responsibility falls squarely on your shoulders. You'll need to constantly be on the lookout for any holes in the plans and iron them out as soon as possible. Connecting with a whole host of people The event plans you will bring to life will not be possible without the help of vendors, so you'll need to build positive relationships with them. Particularly, you'll be sitting down with hotel suppliers and negotiate with them for the most competitive deals. Before you make any decisions, you'll need to make sure that you get everything you want and need. Lastly, you'll need your customers to be your eyes and ears. You'll also ask them for their insights and feedback on how events can be improved. Sound like you To apply you need to have: The eye for detail Well-executed events require event pros that pay attention to detail. You'll stay on top of the tiniest of details to create a flawless event experience. Strong charisma Do you have the written and verbal communication skills to interact with a wide variety of people Can you convey your message with confidence and clarity You should have these skills to ensure that you're on the same page as your clients, appropriately responding to their wants and needs.

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10.0 - 17.0 years

10 - 20 Lacs

Hyderabad

Work from Office

Role : Manager Min 10 yrs exp required in Quality Analyst(voice). Deep understanding of monitoring quality in a sales environment for C2C. Must be a Graduate. UK shifts. CTC : 20lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Has good analytical skills to analyze and interpret data Mastered and has a solid understanding of quality control mechanisms Ability to identify trends, evaluate products, and make informed decisions Perks and benefits Attractive Incentives Health Insurance Day Shift

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7.0 - 11.0 years

6 - 11 Lacs

Hyderabad

Work from Office

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Exp : 7-11Years Graduation is mandatory UK shifts Two Way Cabs CTC : 11lpa max Kindly whatspp resumes to Bhargavi @ 8096317698 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

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7.0 - 10.0 years

6 - 11 Lacs

Hyderabad

Work from Office

Role : Minimum of 4 years of experience as a QA preferably in ITES industry handling a transaction Voice process. Must be a Graduate. UK shifts. CTC : 11lpa max Please whatspp resumes to Ayesha @7989178395 Required Candidate profile Strong knowledge of Evaluation tools & feedback mechanism. Must have knowledge of 7 Quality Tools. Cross cultural understanding and ability to drive work globally. Perks and benefits Attractive Incentives Health Insurance Day Shift

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2.0 - 4.0 years

3 - 4 Lacs

Ghaziabad

Work from Office

Looking For Floor Manager must be from hospital industry, excellent communication required immediate joining preferred, connect @ 8860520849 walk in start from 20/06/2025 to 26/06/2025

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0.0 - 2.0 years

4 - 7 Lacs

Pune, Maharashtra, India

On-site

Key Responsibilities: Plan and execute targeted marketing campaigns to promote the pharmaceutical app Conduct field visits to generate quality leads and onboard new clients (doctors, chemists, distributors) Manage key client accounts, documentation, and vendor coordination Maintain strong client relationships and act as a primary point of contact Provide feedback from the field to improve marketing initiatives Meet or exceed monthly sales and user onboarding targets Qualifications: Gender: Male candidates only Fluent in English and Marathi/Hindi Proven experience in field sales or digital marketing Bachelors Degree in Marketing, Business, IT, Engineering, or related field 0-2 years of experience in mobile app marketing, online sales, or IT product growth roles Willing to travel for client meetings, field visits, and marketing activations

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2.0 - 5.0 years

2 - 6 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Responsibilities: Be an expert on policies and procedures for all lines of business you support. Conduct internal quality and compliance audits on phone calls and case work completed by operations teams. Provide coaching and feedback in a professional and helpful manner to help improve performance of those you evaluate. Collect and analyze data from each audit/monitor activity and assist operations teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results. Conduct/participate in calibration sessions to ensure consistent scoring across team members. Lead meetings with management and other stakeholders. Evaluate findings and make appropriate recommendations to the operations and training departments for training improvements. Basic Qualifications: Internal Candidates: Tenure of at least 12 months in role Demonstrated history of consistently above average call metrics including ACW, AHT, adherence, calls per day and quality compliance scores Ability to self-manage and motivate. Resiliency and adaptability to lead through various business changes. Ability to quickly build knowledge of policies and procedures. Ability to positively impact team culture and effectiveness. Ability to provide coaching and feedback in a clear and constructive manner. Ability to manage multiple projects at one time and meet stringent deadlines. Basic Microsoft Office skills External Candidates: At least 3.5 years of experience in call and case monitoring Ability to manage multiple projects at one time and meet stringent deadlines. Knowledge in current banking regulations, policies and procedures Ability to self-manage and motivate. Resiliency and adaptability to lead through various business changes. Ability to quickly build knowledge of policies and procedures. Ability to positively impact team culture and effectiveness. Experience in providing coaching and feedback in a clear and constructive manner within a 1:1 setting Intermediate excel knowledge

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0.0 - 1.0 years

4 - 7 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Job Responsibilities : Handle customer inquiries and resolve basic service-related issues promptly. Maintain accurate and updated customer records in CRM systems. Support the sales and post-sales team in customer documentation and coordination. Follow up with clients for feedback, pending documents, and service updates. Assist in organizing client meetings, site visits, and post-sale services. Ensure client satisfaction by addressing queries in a professional and timely manner. Prepare basic reports on customer interactions and feedback for management. Maintain excellent communication and relationship-building with clients. Preferred candidate profile Diploma or Graduation in Civil Engineering or relevant field. 6 months to 1 year of experience in CRM/customer service. Prior experience in Real Estate industry preferred. Strong communication and interpersonal skills. Proficiency in English, Hindi, and Telugu. Familiarity with CRM software/tools is an advantage

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0.0 - 1.0 years

1 - 2 Lacs

Kochi, Ernakulam, Aluva

Work from Office

Roles & Responsibilities Collecting report of the satisfaction level of customers after completion of vehicle service from our service station conveying the information of breakdown of Bharat Benz vehicles of our customers to the the respective service managers Letting customers know about the upcoming date of their vehicle service Ideal Candidate Must have good communication Skill. Must have a good knowledge in MS office tools especially in MS Excel. Basic knowledge about customer care activities. Qualification: Any graduate/Diploma Experience: 0-2 Year Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Conducting market research,identify selling possibilities ,Meetings with clients,gather feedback from customer,seeking new sale opportunity,negotiations,prepare and deliver appropriate presentations,documentation.

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0.0 - 2.0 years

5 - 7 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Responsibilities Responsible for creating and managing content in a PPT in a variety of formats and as per the target audience Present concepts using Google Slides with good design sense and aesthetics while adhering to established guidelines Plan, schedule, and ensure that content is published on time, with high quality, and conforms to our standards Ensure all content are up to standards by providing and receiving constructive feedback Work in an agile environment with the technical curriculum development team to deliver the best student experience Minimum Qualifications Ability to present complex information in a clear and compelling way through the use of slides Having a good eye for design and aesthetics to create well thought-out presentation Must have Excellent verbal and written English communication skills Meticulous attention to detail, excellent time management skills Ability to work in a fast-paced environment with a team and deliver high-quality work on tight schedules Good decision-making abilities on the job and ability to adapt any process changes Basic technical knowledge of any of the coding languages can be an add-on skill Should have knowledge of presentation software such as Microsoft PowerPoint ,Google Slides, etc

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1.0 - 3.0 years

2 - 4 Lacs

Delhi, India

On-site

Key Responsibilities: 1. Facilitation of Communication Skills Sessions: Deliver pre-designed lessons aimed at improving students English communication skills, including verbal and written proficiency. Conduct engaging sessions on effective communication for professional contexts, such as report writing, email etiquette, technical presentations, and interview preparation. Facilitate group discussions, role plays, and practical exercises to help students enhance their speaking and listening abilities. Guide students in improving their written communication skills, particularly in the context of academic papers, technical documentation, and business correspondence. 2. Student Support and Feedback: Provide individualized support to students, offering guidance on language improvement, presentation techniques, and interview communication. Offer constructive feedback on assignments, presentations, and communication exercises to help students refine their skills. Address specific challenges faced by students in terms of communication, helping them build confidence in both written and oral communication. 3. Assessment and Monitoring: Regularly assess students progress through assignments, presentations, and in-class participation. Maintain accurate records of student performance and provide timely, actionable feedback. Monitor student engagement and provide support to those who may be struggling with language barriers or communication skills. 4. Collaborative Work: Work closely with other faculty members to identify areas where communication skills are critical, particularly in technical courses, and provide additional support where necessary. Participate in workshops, seminars, and extracurricular activities (e.g., debate clubs, public speaking workshops) designed to improve communication skills in informal settings. 5. Professional Development: Stay up-to-date with best practices in teaching communication skills, including new tools and techniques for improving student engagement and performance. Attend faculty development sessions and contribute to the enhancement of the soft skills training program. 6. Other Duties: Participate in faculty meetings and departmental activities. Assist in organizing events that promote student communication skills, such as mock interviews, public speaking contests, and writing workshops. Qualifications: Education: Any graduate degree or higher (preferably in English, Communication, Marketing, Education, or a related field) with an overall minimum academic score of 60%. Experience: At least 0-2 years of experience teaching English language skills, particularly in a professional or academic context. Experience teaching communication skills to students in technical or IT-related fields is preferred, but not required. Skills & Competencies: Strong proficiency in English, with excellent spoken and written communication skills. Experience in teaching English for professional contexts (e.g., email writing, presentations, business communication). Ability to provide personalized feedback to students to help them improve their communication. Familiarity with using digital tools and platforms to facilitate learning, such as online classrooms and assessment software. Strong interpersonal skills with the ability to engage and motivate students from diverse backgrounds.

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1.0 - 3.0 years

5 - 7 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Roles and Responsibilities: Quality Assessment: Assess the performance and quality of analysts on the project, ensuring compliance with established standards and client expectations. Volume and Quality Targets: Meet both volume and quality targets for all quality assurance audits, ensuring efficient and effective evaluations that adhere to the client's needs. Client Knowledge and Process Development: Develop and maintain a deep understanding of the client's business processes, goals, and requirements, ensuring that content moderation aligns with these objectives. Service Level Agreements (SLAs): Ensure thorough understanding of client Service Level Agreements (SLAs) and department key performance requirements to meet and exceed service expectations consistently. Continuous Skill Development: Continuously develop product, industry, and business skills through on-the-job experience and classroom training to stay updated on the latest trends and best practices. Process Calibration: Participate in calibration sessions with clients and cross-vendor teams, ensuring consistency and alignment in content moderation practices across all stakeholders. Escalation Management: Take responsibility for managing and resolving escalations effectively, ensuring that issues are addressed promptly and efficiently. Root Cause Analysis (RCA): Identify and analyze root causes of business-related issues, providing actionable recommendations to improve overall client satisfaction and performance. Incident Monitoring and Tracking: Assist with monitoring and tracking incidents, ensuring that all issues are resolved in a timely manner and that service delivery is uninterrupted. Feedback and Coaching: Deliver both individual and group feedback to analysts, providing coaching and motivation to improve performance. Encourage a growth-oriented environment for analysts to continuously improve their skills. .

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0.0 years

1 - 2 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Role & responsibilities Must be comfortable in a 100% phone-based customer interaction role Excellent verbal and written communication with a clear, distinct voice Strong computer skills (Excel, Outlook, MS Word, etc.) Passion for learning and agility in adapting to new processes Transcribe customer comments and track NPS ratings accurately Analyze customer needs and NPS drivers; suggest improvement actions Work effectively in a team, influencing across business levels and functions Preferred candidate profile Strong computer skills including: Excel, Outlook, MS Word, etc Bachelors degree required. Interested candidate can share their cv on mail id - neha.singh@sharekhan.com or can connect on 8655403320

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1.0 - 3.0 years

0 Lacs

Vadodara

Work from Office

Assistant Feedback Officer position Roles are essential to support our ongoing initiatives related to feedback management, data analysis, and service improvement. Key responsibilities of the Assistant Feedback Officers will include: - Collecting and processing feedback from Students. - Do analysis of feedback data of each institute. - Collate and analyze complex information. - Prepare feedback reports for each institute. - Maintain the confidentiality and integrity of all collected feedback. Required Qualifications: - Bachelors/Master degree in a relevant field (e.g., education, administration, BBA/MBA). -Strong communication, organizational, and interpersonal skills. - Proficiency in data analysis software. Pay Range- 2.4LPA - 3LPA For further queries contact - hrap7@paruluniversity.ac.in

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