325 Feedback Management Jobs - Page 2

As a Customer Service Executive at Vashi Palm Beach Road, your role will involve: - Handling customer complaints and ensuring excellent service is provided. - Providing feedback to managers and management regarding customer experience. - Monitoring the quality of after-sales service delivered to customers. - Following up with respective brands for customer complaints. - Providing immediate solutions and cross-selling other products to customers. - Working towards increasing store ratings on social media platforms. Qualifications required for this role: - Previous experience in customer service or a related field. - Excellent communication and problem-solving skills. - Ability to work effecti...

As an Employee Engagement Specialist at our company, your role will involve developing and executing initiatives to boost employee engagement, morale, and job satisfaction. You will be responsible for organizing company events, team-building activities, and social functions to foster a sense of community and engagement. Facilitating open communication between employees and management, addressing concerns, and creating an atmosphere of transparency will be key aspects of your job. Key Responsibilities: - Develop and execute programs and activities to boost employee engagement and satisfaction. - Organize company events, team-building activities, and social functions. - Facilitate open communi...

As a Service Centre Outbound Operations Manager, your role involves ensuring adherence to operational workflows and standard operating procedures defined for outbound operations. You will be responsible for monitoring the daily in-scan and out-scan of shipments and related paperwork. Additionally, conducting daily staff briefings to communicate operational changes, route modifications, and ensuring timely pickups from regular customers are key responsibilities. Key Responsibilities: - Distribute pickups among the team and ensure pickups are made from regular customers as per agreed cut-off times - Implement strategies to reduce nil pickup wastages among regular clients through feedback, clie...

You are looking for a Deputy Head of Editorial Compliance to work towards making the editorial compliance process effective, ensuring that all audio-visual and text content created/published meets the standards required by the BBC Editorial Guidelines and relevant regulatory norms. You will be responsible for maintaining regular communication with the BBC Liaison team, keeping a log of interactions, and taking necessary editorial steps. From April 2024, the majority of the BBC's Indian operations are moving to the Collective Newsroom, established by experienced journalists in India. The Collective Newsroom aims to provide distinctive, impartial, and world-class content in multiple Indian lan...

Job Description: As a Sales Manager at SEPL, your main responsibility will be to drive client acquisition, deepen customer relationships, and capitalize on lifetime value in each relationship to achieve larger organizational goals. Key Responsibilities: - Acquire SEPL loan customers in the identified segment - Meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer - Provide regular feedback to Relationship Manager on opportunities and customer needs - Ensure adherence to selling norms and SOPs defined by the organization - Ensure strict compliance with internal guidelines and external regulations - Ensure quality...

As a Transformation Champion (RTC) at Britannia Industries Ltd, your main responsibility is to drive the execution of the Route to Market transformation project in your region. You will act as a change management agent for the field teams and trade partners. Your key responsibilities include: - Execution Planning: - Understand the design principles for each module and have a deep understanding of each design aspect. - Support RTL in planning each phase of execution by leveraging your field experience to foresee execution challenges and help build the execution strategy. - Provide relevant feedback on each model based on learnings from the market during pilot and early phases of scale-up. - E...

Role Overview: As an Associate Manager-Acquisition (Household) in the Branch Banking department, your primary responsibility will be to acquire new customers for the bank's savings accounts. You will need to identify potential customers, reach out to them through different channels, explain the benefits and features of the savings products, and ultimately close the sales. Your role also involves ensuring customer satisfaction with the bank's services and establishing long-term relationships with them. Key Responsibilities: - Acquire savings accounts in the identified segment and generate references from the specified catchment area - Maintain a high standard of customer acquisition in terms ...

Responsibilities: Handle technical queries from customers, providing timely and effective support based on priority levels. Develop and execute sales strategies to drive international growth across both B2B and B2C markets. Identify and engage potential clients and partners to expand CodeDesign.ai's market presence. Manage sales incentives and affiliate programs to boost sales performance and customer acquisition. Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and support. Collaborate with marketing and product teams to align sales and support efforts with overall company goals. Provide insights and feedback to improve product offerings ba...

Responsibilities: * Manage customer success through focus on retention & growth * Maximize revenue via upselling & renewals * Handle calls with technical expertise & feedback collection Work from home Sales incentives Performance bonus Provident fund Career break/sabbatical Disability inclusion hiring program

Role & responsibilities Customer communication: Serve as a point of contact for customers, responding to inquiries, and providing support throughout the customer lifecycle. Relationship management: Build and maintain strong relationships with customers to foster loyalty and ensure a positive experience. Problem-solving: Address and resolve customer complaints and issues effectively, often involving coordination with internal teams. Sales support: Make outbound calls to generate new leads and support sales activities, working closely with the sales team. Account and data management: Manage and update customer accounts, process payments, send invoices, and maintain accurate records in CRM syst...

Role Overview: You will be responsible for Quality Assurance of software before delivery to the customer. Your role will require attention to detail, test case preparation, strong follow-up with the software development team, and feedback from customers for issue closure. Creative and clear thinking will be essential for this position. Key Responsibilities: - QA of software before delivery to the customer - Attention to details - Test case preparation - Strong follow-up with the software development team - Feedback from customers for issue closure - Creative and clear thinking Qualifications Required: - Graduation - 1-2 years of relevant experience Please email your CV to hr@retailcore.in wi...

As a Customer Service/Customer Support Intern at Vamaship, you will be an integral part of the team, interacting with customers to ensure their satisfaction with our services. Your role will involve handling inquiries, providing accurate information, resolving complaints, and collaborating with team members for a seamless customer experience. Key Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate information about our services and assist customers with placing orders - Resolve customer complaints in a professional and timely manner - Collaborate with other team members to ensure a seamless customer experience - Update customer records and com...

As an HR Operations Specialist at our company, you will be responsible for managing core HR processes to ensure the smooth functioning of employee lifecycle activities. Your role will involve handling documentation, HR systems, onboarding/offboarding, exit formalities, FnF, compliance, attendance & leave management, and supporting recruitment as needed. The ideal candidate for this role is process-driven, organized, and capable of maintaining high accuracy in all HR operations tasks. You should possess strong coordination skills, attention to detail, and the ability to work closely with employees and cross-functional teams. Your key responsibilities will include: - Maintaining personnel file...

As a Patient Experience Executive with 1-2 years of experience, your primary responsibility is to ensure exceptional service and satisfaction across all patient interactions. You will be managing patient onboarding, handling queries and complaints, conducting product/service demos, and ensuring feedback is effectively captured and addressed. To excel in this role, you should possess strong communication skills, a service-oriented mindset, and the ability to build lasting relationships with patients and customers. Key Responsibilities: - Serve as the primary point of contact for patients and customers. - Address queries through calls, emails, or in-person visits in a timely and professional m...

Role Overview: As a Customer Service Professional at BT Group, your primary responsibility will be to support customers across all channels, ensuring customer value and success through support excellence and expertise in the BT Group's solution portfolio. You will play a crucial role in implementing customer service management plans to realize customer value, drive retention, and facilitate renewals. Additionally, you will monitor and report on various customer service metrics to uphold BT Group standards and foster value-based relationships with customers. Key Responsibilities: - Support the implementation of specific customer service management plans to ensure customer value realization, r...

As a Territory Sales Manager - Car Loans, your role involves acquiring Car loan customers in the identified segment. You are expected to meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer. Providing regular feedback to Relationship Manager on opportunities and customer needs is also a crucial part of your responsibility. It is essential for you to ensure adherence to selling norms and SOPs defined by the organization, as well as strict compliance with internal guidelines and external regulations. Quality sourcing in line with the Bank's policy is a key aspect of your role. Additionally, you will be responsibl...

Store Presentation & Visual Standards: Ensure all stores maintain Nikes global visual merchandising (VM) guidelines and brand aesthetics. Plan and execute seasonal floor sets, window displays, and in-store presentations. Monitor and maintain store layout, lighting, signage, and mannequins to enhance customer experience. Merchandising Execution: Oversee product placement, zoning, and fixture utilization to drive sales. Ensure key product stories and campaigns are effectively displayed. Optimize stock levels on the sales floor for better product visibility and availability. Collaboration & Training: Work closely with store managers, marketing teams, and category leads to align VM strategies. C...

Answer Incoming Customer Calls Handle a high volume of incoming calls professionally and efficiently. Greet customers courteously and listen actively to understand their concerns or queries. Resolve Customer Inquiries and Issues Address questions related to products, services, billing, account information, or order status. Troubleshoot and resolve customer issues during the first call whenever possible (First Call Resolution). Provide Accurate and Timely Information Offer correct information based on company policies, procedures, and product knowledge. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain Detailed Call Records Document customer interact...

As a Content Writer at Deftsoft., you will play a crucial role in creating engaging content for the company. Your responsibilities will include: - Hungry enough to learn unlimited content research & script development hacks - Can take feedback & criticism positively - Love to Conduct extensive research on the assigned topic - Have flair to understand the contents or products or process of a company, and present a lucid content of the same Qualifications required for this role: - Dream big and have a passion for learning - Embrace change and adapt quickly - Have a good learning speed Deftsoft. is a leading company in the industry with a 4.3 Glassdoor rating, making it a great place to start y...

The incumbent would be responsible for assessing training needs, developing engaging content, and implementing strategies to enhance employee performance and operational excellence. The incumbent should be adept at delivering, and managing training programs across multiple locations and fostering collaboration with cross-functional teams, ensuring alignment with organizational goals, and driving continuous improvement in training initiatives. Key Responsibilities Training Delivery: Conduct training sessions for hotel staff on topics provided by the central team, utilizing materials such as PowerPoint Presentations and Videos Utilize Train the Trainer (TTT) certification and prior experience ...

As a Hotel Traine r, you will have the opportunity to make a significant impact on the success and satisfaction of hotel staff, ultimately contributing to the overall guest experience and reputation of the Brand. If you are passionate about hospitality, possess the necessary qualifications, and thrive in a dynamic training environment, we encourage you to apply for this rewarding role Key Responsibilities: Training Delivery: Conduct training sessions for hotel staff on topics provided by the central team, utilizing materials such as PowerPoint Presentations and Videos. Utilize Train the Trainer (TTT) certification and prior experience in hotels to deliver engaging and effective training sess...

Product Sales : Receive and engage with the customer to understand the customer's requirement. Introduce the various product offering to the customers and facilitate customer buying decision. Prepare the estimate of the products selected and completing the sales transaction. Achieve category wise sales target for the allocated section. Assist the customer in a sales return or repair work. Store Management : Adhere to the standard operating procedures in the store. Adhere to cost savings practices undertaken in the store. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated report the sold stock to ensure the stoc...

Job Responsibilities Good understanding of ERP systems BDM should be in charge of the commercial part of the sales cycle : analyzing the customer s needs, providing product demos, presenting the best suited implementation program, and writing proposals. Ability to participate in all aspects of the business development cycle BDM works closely with Business Analysts who are in charge of the delivery: Evaluating project feasibility, validation of requirements, configuration, and support. Get in contact with potential customers who have shown interest in Odoo inbound and outbound leads (calls, e- mails, product demos, and webinars). Establish a customized implementation package and negotiate its...

Responsibilities Converting leads in to opportunities Analyze the customer needs, providing product demos, presenting the best suited implementation program and writing proposals. To Participate in all aspects of the business cycle. Evaluating project feasibility, validation of requirements, configuration and support. Get in contact with potential customers who have shown interest in Odoo inbound and outbound leads (calls, e-mails, product demos, and webinars). Establish a customized implementation package and negotiate its content with the customer. Coordinate with the team of functional consultants who will deliver the implementation. Follow up with customers to build a long term relations...

Responsibilities Converting leads in to opportunities Analyze the customer needs, providing product demos, presenting the best suited implementation program and writing proposals. To Participate in all aspects of the business cycle. Evaluating project feasibility, validation of requirements, configuration and support. Get in contact with potential customers who have shown interest in Odoo inbound and outbound leads (calls, e-mails, product demos, and webinars). Establish a customized implementation package and negotiate its content with the customer. Coordinate with the team of functional consultants who will deliver the implementation. Follow up with customers to build a long term relations...