44 Feedback Loop Jobs - Page 2

Key Responsibilities: Customer Support: Serve as the primary point of contact for customers, providing prompt and effective assistance with their Flosum DevOps inquiries and issues. Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and positive experience as they integrate Flosum DevOps into their operations. Training: Conduct training sessions and workshops to educate customers on best practices, new features, and functionalities of Flosum DevOps. Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives. Issue Resolution: Troubleshoot and resolve customer issues, col...

As a professional in this role, you will be responsible for developing and maintaining strong relationships with architects, firms, and industry influencers to enhance brand loyalty and encourage collaboration. You will serve as the primary point of contact for architects, providing them with technical support, project advice, and detailed product information related to our company's offerings. Your role will involve educating architects and designers on new products, technologies, and services, assisting them in integrating these solutions into their design concepts and projects. You will also be tasked with monitoring trends in the architectural industry to identify new collaboration oppor...

As an Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. In the Chat Support role, you will engage with customers in real-time, addressing queries, troubleshooting issues, and offering guidance on product usage using clear and concise language. You will handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the Ticket Support role, you will respond to tickets using clear and concise language, ensuring all customer questions are adequately answered. You will also employ appropriate canned responses and route tickets to the correct department/qu...

As an agent handling customer interactions via chat and ticketing channels, your primary responsibility will be to provide efficient and high-quality support to customers. In the chat support role, you will engage with customers in real-time, addressing their questions, troubleshooting issues, and offering guidance on product usage using clear and concise language. It is important to handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the ticket support role, you will respond to tickets using clear and concise language, utilizing appropriate canned responses to ensure all customer questions are adequately answered. You will also be resp...

As a Sales Development Representative, you will be responsible for engaging with various lead types, whether they are new prospects or existing customers, in a thoughtful and timely manner. It is crucial to adhere to follow-up SLAs and best practices by reaching out to leads through phone calls, emails, or other communication channels to initiate conversations and gather necessary information. An essential part of your role will involve conducting a needs analysis to understand the challenges, goals, and priorities of prospects. By identifying the prospect's needs, you will be able to determine how the company's solution can effectively address and fulfill those requirements. Furthermore, yo...

As a Brand Ambassador, you play a crucial role in representing and promoting our brand. Your responsibilities include acting as a spokesperson for the brand at various events, online platforms, and within the community. It is important to maintain a positive image and embody the values and message of our brand. You will be responsible for promoting our products and services through social media, blogs, and other digital platforms. Engaging with followers and creating content that resonates with our target audience is key to your role. Additionally, you will interact with customers and potential clients to build relationships, gather feedback, and address inquiries about our products and serv...

As a Regional Head at KGeN (Kratos Gamer Network), you will be an integral part of our team, responsible for building and nurturing gaming communities in the South and West regions of India. Your role will involve creating a welcoming environment for gamers to connect, compete, and collaborate, ultimately contributing to the growth and success of our multi-chain gamer network. Your key responsibilities will include developing and implementing strategies to grow active gaming communities within colleges and gaming cafes, planning and overseeing gaming tournaments and events to enhance brand awareness and community engagement, collaborating with various stakeholders to drive participation and ...

As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implemen...

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include guiding new customers through the onboarding process, cultivating strong relationships with clients, and advocating for customer needs within the organization. Your proactive approach will involve regular customer engagement, issue resolution, data analysis, knowledge sharing, and feedback collection to drive continuous improvement. To excel in this role, you should have at least 2 years of experience in customer success or account management, preferably in a SaaS environment. Strong communication skills, problem-solving abil...

As a SaaS Solutions Architect at MSB Digital Private Limited, you will be part of a leading provider of innovative SaaS solutions aimed at helping businesses streamline their operations and achieve their objectives. Your role will involve engaging with potential customers to understand their business needs and challenges, conducting product demonstrations to showcase the value of our solutions, developing tailored proposals, and building strong relationships with partners to drive collaboration and mutual growth. You will also provide technical guidance and support to customers and partners for successful implementation and adoption of our solutions, gather customer feedback for future enhan...

As a valuable team member, your key responsibilities will include the following: Customer Engagement: You will be responsible for building and maintaining strong relationships with clients, ensuring a deep understanding of their needs and delivering tailored product solutions that meet their requirements. Product Expertise: Your role will involve developing a comprehensive understanding of our products and services. It will be essential to stay updated on the latest features, benefits, and industry trends to effectively communicate the value proposition to our clients. Consultative Selling: You will conduct thorough needs assessments and product demonstrations to showcase how our offerings c...

You will be responsible for managing a portfolio of high-value clients, establishing strong relationships to understand their business needs and objectives. Your role will involve ensuring client retention and growth by overseeing timely renewals, suggesting up-sell/cross-sell opportunities, and recognizing potential within existing accounts. Your expertise in solution selling will be essential as you analyze client challenges in the import-export industry and propose tailored data and intelligence solutions. Another crucial aspect of your job will be client onboarding and training, where you will guarantee a smooth transition for new accounts and provide guidance to optimize product utiliza...

As a Business Analyst, you will collaborate with stakeholders to gather, document, and analyze business requirements, ensuring alignment with project goals and objectives. You will work closely with technical teams to translate business needs into functional specifications and user stories to meet business goals. Analyzing the performance of implemented solutions, you will identify areas for improvement and recommend enhancements to optimize business outcomes. Collecting and analyzing user feedback, you will provide actionable insights driving product improvements aligned with business needs. Preparing comprehensive reports on project status, challenges, and solutions will be essential to ke...

Responsibilities: * Develop growth strategies, onboard new clients, report performance. * Manage key accounts, retain existing ones through strategic planning. * Monitor market trends, provide feedback loops. Health insurance Provident fund

As a Business Analyst, you will collaborate with stakeholders to gather, document, and analyze business requirements ensuring alignment with project goals and objectives. You will work closely with technical teams to translate business needs into functional specifications and user stories, ensuring that business goals are met. Analyzing the performance of implemented solutions, identifying areas for improvement, and recommending enhancements to optimize business outcomes will also be a key responsibility. Collecting and analyzing user feedback to provide actionable insights that drive product improvements and align with business needs is an essential part of the role. You will prepare compre...

Role : Catalogue Process Exp : 1 years Loc : Chennai & Pondichery Package : 3LPA Qua : Any UG Shift : Day shift(10:00Am to 7:00PM) Industry : E-commerce Regards Bhuvana 9150760085

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist our clients in realizing the full value of our solutions. If you are a proactive problem-solver who excels at building relationships and delivering exceptional service, we invite you to join our dynamic team. Your key responsibilities will include leading new customers through the onboarding process, providing training and resources for a smooth start with our platform. You will also be tasked with developing and maintaining strong relationships with clients, serving as their primary point of contact for inquiries, concern...

The SaaS Solutions Architect at MSB Digital Private Limited will be responsible for engaging with potential customers to understand their business needs and challenges. You will conduct comprehensive product demonstrations to showcase the value of our SaaS solutions. Your role will involve developing and presenting tailored proposals that address customer requirements and emphasize the benefits of our solutions. Building and maintaining strong relationships with partners to drive mutual growth will be a key aspect of your responsibilities. As a SaaS Solutions Architect, you will provide technical guidance and support to customers and partners to ensure successful implementation and adoption ...

A digital customer service manager plays a crucial role in addressing a company's customer service operations. Whose focused area is on addressing customer complaints, queries and enquiries from various sources. Manager responsibility is ensuring high-quality support and resolution to customers. Managers should have a deep understanding of business functions. Job Title: Customer Service Manager Key Responsibilities: Customer Support: Address and resolve customer complaint, query and enquiry related to digital assets, including transactions, account management, and platform navigation Team Leadership: Manage and supervise customer service representatives and support staff. Team Management: Le...