305 Feedback Jobs - Page 9

Position Overview: The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring performance. For back office services, the Quality Assurance Specialist will conduct QA evaluation, and analysis and publish the Quality metric performance of the projects regularly. Primary Responsibilities: Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures. Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans. Should prepares quality reports by collecting, analyzing, and summarizing information and trends. Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time. Quality Assurance specialist should be able to handle Internal and external audit. QAS should maintains all records of QA activities, to include QA identified issues. Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management. Quality Assurance Specialist must be collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution. Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in interpreter performance standards, and quality assurance in general. Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs. Quality Assurance Maintains professional standards and ethical practices inherent to the position. Minimum Qualifications: Education Requirement: High School Diploma, Bachelors degree or higher in Business or related field preferred Field Experience: At least 3 years of experience in Quality with a proven experience in implementing process/quality improvement tools and techniques Positions Experience: At least 1 year of quality assurance in a related technical/professional services area; 2 or more years preferred Required Skills: Should have knowledge and hands on experience in 7QC tools Should have in depth knowledge in Quality Concept Should have worked on Quality report Such as CSAT, DSAT and Quality Dashboard Should be good in analysis and must have hand on experience in root cause analysis Should have knowledge to create training materials and client SOP. High degree of proficiency in Microsoft Office 360 suite/MS Office Clearly articulate ideas and thoughts verbally Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional. Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment Ability to work independently Excellent organizational and time management skills Analytical, data driven problem solver Excellent customer service skills

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

Hello Folks, Corrohealth is hiring for Quality Analyst - International Voice Process Work Location - Noida Eligibility - Must be graduate Shift timings - Night Shifts Perks and Benefits - Both Side cabs Experience - Must have overall 3- 5 years of experience and Must have on paper experience as QA Note - Must have international Voice Process experience in International BPO Must have EXCELLENT COMMUNICATION REQUIRED Interested candidates can connect me on - 9305042166 or drop your resume - neha.amodtiwari@corrohealth.com

Hiring A Customer Relationship Manager For A Leading Indoor Amusement Center Location : Gurgaon / Bangalore Work experience : 2+ years Working days : 6 Days (Monday to Saturday) Key Responsibilities: Sales & Partnerships: Initiate and manage tie-ups with schools, corporates, and other institutions to drive bulk bookings and partnerships. Customer Interaction: Be the first point of contact for walk-ins, party clients, and event planners. Handle queries, upsell packages, and ensure a smooth customer journey. Feedback & Escalations: Proactively collect customer feedback, resolve complaints, and ensure high satisfaction scores. Event Management: Coordinate and execute birthday parties, group bookings, and customized events. Loyalty & Retention: Implement and manage customer loyalty programs and post-visit engagement campaigns. Reporting: Maintain and present MIS reports on customer data, bookings, satisfaction metrics, and sales performance. Collaboration: Work closely with the Center Manager and other teams (operations, marketing, floor staff) to deliver exceptional guest experiences. Qualifications: Bachelor's degree in Business, Hospitality, or a related field. Minimum 2 years of experience in a customer-facing role, with at least 1 year in hospitality sales . Strong interpersonal and communication skills (English and Hindi). Working knowledge of CRM systems, Excel, and MIS tools. A proactive and problem-solving attitude with high ownership. Flexibility to work weekends, holidays, and during special events. Interested candidates kindly share their resumes to aditi@smart-source.in Thanks & Regards Aditi Dalal HR Consultant

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Mohali Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Sales Target Attainment Achieve designated sales targets Utilize selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Neatly fold garments and stack them Ensure correct usage of hangers and size cubing Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters Requirements Requirements: Minimum 10th grade education Age between 18-25 years Open to male candidates 6 days working (with a week off between Monday to Thursday, any day) Benefits Salary- 12000 NTH + PF & ESIC

About the role We are looking for a Customer Experience - Quality Analyst to perform call, email, chat & social media monitoring and provide trend data to the team. Needless to say, there's never a dull time at slice. Youll be promised all the perks of joining a fast-paced, hyper-growth team that aims to disrupt the payments space. What You will do Participate in design of call, email, live-chat & social media response monitoring formats and quality standards. Under calls we have several subunits- the inbound calling team, the outbound calling team (feedback, product calls etc). Perform calls, emails, live chat, social media response monitoring and provide trend data to the team. Work on and use quality monitoring data management systems to compile and track performance at the team and individual level. Participate in customer listening programs to identify customer needs and expectations and share insights with the team. Provide actionable data to various internal support groups as needed. Coordinate and facilitate calibration sessions for the TL's and team members. Provide feedback to the team leaders and the manager with regards to the process/product that can be improvised to have the good customer experience. Prepare and analyse internal quality reports for the managements review. Perform other duties as assigned. What you will need 6 months - 1 year of experience in a similar role. A Bachelors or Masters degree in the relevant field. Excellent verbal, written and interpersonal communication skills. Ability to work well and collaborate within a team environment. Outstanding customer delight skills and dedication to providing exceptional customer experience Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment Exceptional listening and analytical skills Solid time management skills Effective interaction skills with people at all levels inside the company. Strong problem solving skills Ability to multitask in a fast paced, team environment Ability to adapt well to change and successfully set and adjust priorities as needed Good MS office skills (Excel, Word and PPT) Note: Bengali or Assamese is a mandatory language Interested candidates may apply using the link below. https://forms.gle/vHGqTgYVdada5v6m7

Min 3 years exp in BPO Industry Min 1 year as Quality Analyst Exp into E-commerce account will be added advantage Knowledge of TNA/ TNI/BQ management /Quartile management /Call Quality Analysis /Performance improvement 6 days working CTC upto 5 LPA

Role- Quality Analyst - IT Service Desk Designation-Quality Analyst Experience- 2 Years in international BPO ( IT Service Desk) | 1 Year as Quality Analyst Shift- Night shift Location:- Pune CTC- Up 6 LPA Notice- 0-30 Days Any Graduates WFO

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI . Inviting applications for the role of Process Associate, Customer Service- Content Curation Operations evaluation will be on comprehension, clarity, confidence, objection handling and stability Responsibilities Strong attention to detail to identify and fix errors and share feedback/insights Focus on accuracy/eye for details Ensure logical and meaningful review of url content curation High quality of extraction of content delivered consistently Domain expertise to work like a subject matter expert and challenge what seems incorrect Adapt and deliver high quality extraction with accuracy, commitment, and consistency Excellent time management skills to help increase the number of extractions Decision making skills to understand the concepts of identifying if a website is/is not extractable Extremely proactive and organized with a track record of success in a team environment Qualifications we seek in you! Minimum qualifications Any Graduate(except law) Strong Communication Skills (verbal and written) Preferred qualifications Good understanding on Digital Marketing and Ads ecosystem Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information Customer Service background and Digital Marketing experience will be an added value Strong Logical/ Analytical skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training .

Programme Overview Flutter has undertaken a major initiative to transform HR through the end-to-end design and implementation of a future state HR experience, which involves a redesign of the operating model and implementing a range of HR systems such as Workday, Beamery and Peakon, to deliver a digitally enabled HR function and workplace. This initiative allows for dynamic decision making, global streamlined and automated processes, a digital mindset, all while providing the right structure and tools to manage people and business growth. As Flutter continues to expand across the globe, further support will be required to onboard new brands to the global HR ecosystem and to continuously refine and enhance the functionality and processes built today. Role Overview This role is responsible for enabling the success of the Talent, Performance and Learning processes and solutions including the design and delivery of functionality such as goals, feedback, succession planning, performance and learning. The Design Analyst will support the Design Lead to build an exceptional employee experience by managing requirements and competing priorities in a high growth environment. This full-time role is expected to start May 2025. Some out of hours will be required to fulfil project needs and international working times. The role is hybrid, but the nature of the role may require some level of travel during the project and at key times of the project may be heavy (examples are design workshops, during testing and for go-live). Responsibilities • Support on all end-to-end design aspects of Talent, Performance and Learning including the design for Workday and additional enabling technologies or services, reporting to the Lead Design Manager • Effectively contribute to the Design team to help deliver a collective and joined-up approach to enhance the user experience of Flutter global design • Preparation of design workshop materials to enable accurate capture of local/legal/regulatory design requirements and actions • Support with discovery for any new brands for specialist area, including documenting how processes work for different global brands today • Build strong relationships with colleagues to support in understanding stakeholder requirements and tracking and communicating design decisions • Identify, recommend and track changes required to global HR processes • Facilitate the transition of agreed processes and knowledge to wider teams, enabling creation of support material • Support testing execution, including review of test scripts and service rehearsals of processes to ensure robustness of design • Support with cutover processes and data queries, including answering questions raised by local HR teams on interim cutover process where required Skills and Knowledge • Understanding of global HR disciplines with knowledge of Talent, Performance and Learning principles and processes • Experience of building, maintaining and managing strong relationships with different teams and working as a team player • Experience of process design with demonstration of exceptional attention to detail • Highly motivated and self-starter, with high level of energy and proactive approach to work • Ability to communicate professionally, clearly and effectively to target audiences • Ability to work under pressure to meet deadlines on multiple projects or tasks concurrently • Proficient using Office365 tools including PowerPoint, Excel and Microsoft Outlook • Experience in working in a federated organisation would be desirable but not essential • Desire to change the game

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Management Trainee, Order to Cash We're looking for someone with deep understanding and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated) In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player. SAP knowledge and experience in generating reports from SAP would be an added advantage. Should be open to work in any shift as per the business requirement Responsibilities In this role, you will be responsible for all the activities related to O2C domain. • Validate the Purchase Order (PO) requests from to bill the order. • Constantly to be interacted with client’s for their feedback and support them wherever required. Ready to support any time at various locations as per client’s expectation • Manage Order to Cash related to collections and dispute management, implement & enforce to strategy • Interaction with end customers via Calls and Emails for collecting pass due amounts. • Meeting collections numbers/targets (monthly/ quarterly/ yearly) • Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. • Lead and participate in conference calls with Country / Regional Financial Managers. • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Qualifications we seek in you! Minimum qualifications • B.Com Graduation (MBA – Finance preferred) • Meaningful experience in Order to Cash Preferred qualifications • Very Good Written and Verbal Interpersonal skills • Proficient in MS Office applications, especially in MS Excel Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Designation- Quality Analyst (Call Monitoring/ Audit) Salary upto 5 LPA For More info call@ 8453399504 / 8721982606 / 6002281943 . Required Candidate profile Minimum 1 year experience as Quality Analyst in International Process Should be aware about KRA/KPI of Quality Analyst Should have knowledge about 7QC Tools

- Responsible for identifying training needs from different departments - Plan training interventions for the employees - Prepare and communicate the training calendar on a quarterly basis and ensure all the training activities are delivered as per the training calendar - Maintain and record all training in LMS - Generating monthly and quarterly reports, training dashboards and training MIS - Roll out feedback forms post training completion - Plan and execute the new joiner induction program - Plan and organize batch training for new hires need based - Tracking and maintaining records for compliance e-courses for new joiners, annual refreshers for existing employees via LMS and closure of compliance e-courses of exiting employees.

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Quality Control Specialist, assigned to one of Pinkerton’s largest global clients, will ensure the highest standards of quality in processes and outputs within the Global Customer Service operations. This role identifies areas of improvement within customer service processes, analyses key metrics to identify trends, ensures regulatory compliance, and partners with cross functional stakeholders regarding quality initiatives. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Monitor and evaluate customer service interactions to ensure compliance with the client's quality standards and guidelines. Identify areas for improvement in customer service processes and work collaboratively with teams to implement enhancements. Analyse quality metrics and performance data to identify trends, issues, and opportunities for improvement. Provide feedback and training to Customer Service Associates to enhance performance and adherence to quality standards. Prepare detailed reports on quality findings and present to management while offering insights and recommendations. Ensure all customer service activities comply with company policies, procedures, and regulatory requirements. Work closely with cross-functional teams to align quality initiatives with broader business goals. Maintain high standards of customer service within APAC team by ensuring consistent delivery of excellent customer experiences through effective quality control measures. All other duties, as assigned. Qualifications Bachelor’s degree or equivalent experience in a related field with previous service in quality control or assurance roles, preferably within a customer service environment and experience managing security systems, risk assessments, incident management, and regulatory compliance. Previous APAC region and/or global customer service work environment knowledge, preferred. Knowledge of corporate security systems and processes. Able to apply quality assurance tools and methodologies to ensure the safety, security, and efficiency of our physical security operations. Client orientated and results driven. Attentive to detail and accuracy. Computer skills; Microsoft Office, Lenel, Tableau, security-focused PSIMs and industry standard technical applications. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Quality Control Specialist, assigned to one of Pinkerton’s largest global clients, will ensure the highest standards of quality in processes and outputs within the Global Customer Service operations. This role identifies areas of improvement within customer service processes, analyses key metrics to identify trends, ensures regulatory compliance, and partners with cross functional stakeholders regarding quality initiatives. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Monitor and evaluate customer service interactions to ensure compliance with the client's quality standards and guidelines. Identify areas for improvement in customer service processes and work collaboratively with teams to implement enhancements. Analyse quality metrics and performance data to identify trends, issues, and opportunities for improvement. Provide feedback and training to Customer Service Associates to enhance performance and adherence to quality standards. Prepare detailed reports on quality findings and present to management while offering insights and recommendations. Ensure all customer service activities comply with company policies, procedures, and regulatory requirements. Work closely with cross-functional teams to align quality initiatives with broader business goals. Maintain high standards of customer service within APAC team by ensuring consistent delivery of excellent customer experiences through effective quality control measures. All other duties, as assigned. Qualifications Bachelor’s degree or equivalent experience in a related field with previous service in quality control or assurance roles, preferably within a customer service environment and experience managing security systems, risk assessments, incident management, and regulatory compliance. Previous APAC region and/or global customer service work environment knowledge, preferred. Knowledge of corporate security systems and processes. Able to apply quality assurance tools and methodologies to ensure the safety, security, and efficiency of our physical security operations. Client orientated and results driven. Attentive to detail and accuracy. Computer skills; Microsoft Office, Lenel, Tableau, security-focused PSIMs and industry standard technical applications. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Quality Control Specialist, assigned to one of Pinkerton’s largest global clients, will ensure the highest standards of quality in processes and outputs within the Global Customer Service operations. This role identifies areas of improvement within customer service processes, analyses key metrics to identify trends, ensures regulatory compliance, and partners with cross functional stakeholders regarding quality initiatives. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Monitor and evaluate customer service interactions to ensure compliance with the client's quality standards and guidelines. Identify areas for improvement in customer service processes and work collaboratively with teams to implement enhancements. Analyse quality metrics and performance data to identify trends, issues, and opportunities for improvement. Provide feedback and training to Customer Service Associates to enhance performance and adherence to quality standards. Prepare detailed reports on quality findings and present to management while offering insights and recommendations. Ensure all customer service activities comply with company policies, procedures, and regulatory requirements. Work closely with cross-functional teams to align quality initiatives with broader business goals. Maintain high standards of customer service within APAC team by ensuring consistent delivery of excellent customer experiences through effective quality control measures. All other duties, as assigned. Qualifications Bachelor’s degree or equivalent experience in a related field with previous service in quality control or assurance roles, preferably within a customer service environment and experience managing security systems, risk assessments, incident management, and regulatory compliance. Previous APAC region and/or global customer service work environment knowledge, preferred. Knowledge of corporate security systems and processes. Able to apply quality assurance tools and methodologies to ensure the safety, security, and efficiency of our physical security operations. Client orientated and results driven. Attentive to detail and accuracy. Computer skills; Microsoft Office, Lenel, Tableau, security-focused PSIMs and industry standard technical applications. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Understand credit nuances of variety of sectors Formulate credit framework and rating criteria on first principle basis; this credit framework and rating criteria will guide credit analysts to recommend ratings Ability to take feedback from credit market and senior credit analysts regarding sectors Test the proposed credit criteria with data and present the results to a credit committee comprising senior credit members Articulate the credit framework in criteria committee and defend the same Internal and external presentations on the credit criteria Good grasp of statistical concepts

Role & responsibilities Immediate Hiring Alert! We are urgently looking to close 2 Quality Analyst(BPO-Outbound Sales) positions in the next 2 days. If youre passionate about Operations and have 1-3 years of experience as a Quality Analyst in a domestic sales program, we want to hear from you! Location: Noida Join Date: Immediate WhatsApp your resume to +91 9643558539 . For more information connect me on @9643558539 Regards Chanchal Rajput (HR)

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and identify areas for improvement. Analyze data from QC tools such as SME, RCA, Call Monitoring, and Feedback to measure performance metrics. Provide subject matter expertise on Quality Analysis and Subject Matter Expertise (SME) to support business operations. Collaborate with cross-functional teams to implement process improvements and optimize customer service processes. Develop and maintain documentation of quality control procedures and guidelines.

Min 2 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team Call Callibration, Quality Audit, Quality Score , CSAT WFO- Bangalore only APPLY ONLY IF CAN RELOCATE in Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO- Bangalore ,Apply those who can relocate in Bangalore No position in KOL IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407

Job Description : Quality Analyst RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR ROLES AND RESPONSIBILITIES:- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE AUDIT THE REQUIRED NUMBER OF CALLS FOR THE DAY AND ENSURE THAT THE TELECALLERS ARE CATEGORIZED UNDER X Y AND Z RESPECTIVELY INDUCTION TO BE CONDUCTED ON QUALITY PARAMETERS FOR NEW JOINERS IN NEW INDUCTION BATCH REFRESHERS TO BE CONDUCTED BASIS THE QUALITY AUDIT REPORT AND METRICS TO BE IMPROVED CREATIVE AND THOUGHTFUL ACTIVITIES TO BE CONDUCTED TO IMPROVE THE QUALITY SCORE OF THE FLOOR SKILL REQUIRED:- STRONG DATA ANALYTICAL THINKING AND PROBLEM SOLVING SKILLS STRONG STAKEHOLDER MANAGEMENT TO WORK ACROSS VERTICALS IF NEEDED MINIMUM OF 1 YEAR EXPERIENCE IN CALL CENTRE QA PROCESS TELECALLING EXPERIENCE OF 3 YEARS WOULD BE REQUIRED (ON PAPERS) PROFICIENCY IN MS EXCEL, WORD PREPARE BASIC QUALITY REPORTS PREPARATION (DAILY QUALITY DASHBOARD, CALL CALIBRATION, AGENT EVALUATION REPORT)

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Bangalore only not forKolkata ..Apply those who can relocate in Bangalore

Job Title: Quality Analyst Company: Nirvasa Healthcare Pvt Ltd Location: Phase 3, Gurugram Salary: 2 LPA - 3.60 LPA Experience: Minimum 2 years in Quality Assurance Job Description: Nirvasa Healthcare Pvt Ltd is seeking a highly skilled and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring that all processes meet the highest quality standards while continuously identifying areas for improvement. If you have at least 2 years of experience in Quality Assurance, preferably within a BPO environment, we want to hear from you! Key Responsibilities: Strong knowledge of QC tools and methodologies. Perform call calibration and data monitoring. Analyze statistical data and provide actionable insights to improve performance. Conduct regular quality assurance audits to ensure process consistency. Monitor data and prepare detailed performance reports. Utilize QC tools to assess process quality and suggest improvements. Conduct call calibration sessions for ongoing process improvement. Ensure all processes align with company quality standards and procedures. Required Skills & Qualifications: Minimum 2 years of experience in a Quality Assurance role (preferably in a BPO environment). Strong understanding of QC tools and methodologies. Excellent analytical, reporting, and problem-solving skills. Ability to perform data analysis and create detailed, actionable reports. Strong attention to detail with the ability to identify trends and areas for improvement. Why Nirvasa Healthcare Pvt Ltd? Work with an innovative and rapidly growing healthcare company. Competitive salary and benefits. A supportive work environment with opportunities for career growth. Interested candidates can apply by: Call : 88519 49919 Email : saloni1.talwar@nirvasa.com with your updated resume.

Hiring Process Trainers for an Insurance Process Multiple Locations! We are looking for experienced Process Trainers with a strong background in telesales or the insurance process within the BPO industry. If you have a passion for training and meet the criteria below, apply now! Locations: Mumbai, Delhi, Hyderabad, Chennai, Ahmedabad Package: Up to 7 LPA Requirements: - Minimum 1 year of experience as a Process Trainer - Hardcore sales experience in telesales or insurance processes within the BPO industry - Excellent English communication skills - Maximum age limit: 35 years - Immediate joiners or candidates with a maximum 15-day notice period will be entertained - Only BPO industry experience will be considered; candidates from other industries will be rejected Roles and Responsibilities: - Deliver effective process training to new hires and existing employees - Develop and implement training modules to enhance sales and process knowledge - Monitor and evaluate training effectiveness through assessments and feedback - Ensure trainees meet performance benchmarks before deployment - Provide ongoing coaching and mentoring to improve productivity and quality - Collaborate with operations teams to identify training needs and address performance gaps - Maintain accurate training records and reports Interested? Apply now! Share your resume via WhatsApp at 9696714723 (Homa). Stay updated with job openings! Join our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #Hiring #ProcessTrainer #InsuranceJobs #BPOJobs #Telesales #CareerGrowth #TrainingJobs #ApplyNow

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Noida Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th pass -Age-18-25 years -6 days working (week off between Monday to Thursday Any day) -Open for male Benefits Salary- 15000 NTH + PF & ESIC