305 Feedback Jobs - Page 8

Hiring Quality Analyst for Healthcare process Candidate should have exp. in the Healthcare process Ensure the team meets the assigned audit targets Monitor systems and processes to provide ongoing feedback Leverage quality tools and techniques Required Candidate profile Overall 2+years experience Good Quality domain knowledge & Tool management Excellent oral & written communication skills Knowledge of basic life insurance terminology Graduate in any discipline

Hiring Quality Analyst for BPO (international chat process) Candidate with international chat exp. preferred Provide constructive feedback to agents & managers Improve customer service quality Prepare & present quality reports Excellent communication Required Candidate profile A bachelor's degree Experience in quality inspection, auditing Excellent communication skills, both written and verbal Strong computer skills Strong analytical and problem-solving skills

Hiring Quality Analyst for BPO (international chat process) Candidate with international chat exp. preferred Provide constructive feedback to agents & managers Improve customer service quality Prepare & present quality reports Excellent communication Required Candidate profile A bachelor's degree Experience in quality inspection, auditing Excellent communication skills, both written and verbal Strong computer skills Strong analytical and problem-solving skills

Hiring Quality Analyst for BPO 1 Yr. of QA exp. mandatory Provide constructive feedback to agents and managers Identify common issues & trends affecting customer service quality improve customer service quality Prepare & present quality reports Required Candidate profile Graduation in any discipline Proven experience as a Call Quality Analyst Experience in quality inspection, auditing Excellent communication skills Strong analytical and problem-solving skills

Developing and implementing quality standards and policies for the BPO processes Providing feedback and coaching to improve the quality of service delivery Preparing and presenting quality reports and metrics to senior management and clients Required Candidate profile Graduation in any discipline Excellent analytical and problem-solving skills Strong knowledge of calibration Excellent communication skill A customer-oriented and result-driven mindset

Hiring Assistant Manager Quality For BPO for Mohali location Assist the Quality Manager in developing, implementing & maintaining the quality management system Develop, implement & maintain quality control procedures Perform quality assurance reviews Required Candidate profile Excellent communication and interpersonal skillsBachelor’s degree Excellent analytical & problem-solving skills Strong attention to detail Excellent communication, interpersonal, and leadership skills

Proven experience as quality manager Reviewing customer feedback & understanding customer demands & expectations of products & services Developing quality control processes Must have knowledge of Quality tools, QC, Quality Assurance Required Candidate profile Bachelor’s degree in related field Proficiency with precision measuring tools Excellent analytical and problem solving skills Strong knowledge of calibration Excellent communication skill

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Audit inbound and outbound sales calls Monitor and evaluate sales team performance Develop and implement strategies Maintain call audit reports and present findings to management Ensure compliance with company policies and industry regulations Required Candidate profile Experience in the overseas education industry is a plus. Strong analytical & listening skills Ability to provide constructive feedback and coaching. Excellent communication skills.

Responsibilities: Test Automation : Develop and maintain automated test scripts using Selenium and Python. Test Planning : Collaborate with the QA team to design test plans and strategies. Execution of Tests : Execute automated tests and analyze results to identify defects or issues. Bug Reporting : Document and report bugs using issue tracking tools. Continuous Integration : Integrate automated tests into CI/CD pipelines. Collaboration : Work closely with developers and product managers to understand requirements and provide feedback. Skills Required: Selenium : Proficiency in using Selenium WebDriver for browser automation. Python : Strong programming skills in Python for writing test scripts and automation frameworks. Testing Frameworks : Familiarity with testing frameworks like pytest or unittest. Version Control : Experience with version control systems like Git. API Testing : Knowledge of API testing tools and methodologies can be beneficial. Problem-Solving : Strong analytical and problem-solving skills to troubleshoot issues.

1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

Key Responsibilities: Conduct quality evaluations of customer interactions (calls, emails, chats) handled by contact center representatives. Assess adherence to established quality standards, procedures, and regulatory requirements. Provide constructive feedback and coaching to agents based on evaluation results to drive performance improvement. Identify trends and patterns in quality data and recommend process enhancements or training interventions. Collaborate with training and operations teams to develop and implement quality improvement initiatives. Participate in calibration sessions to ensure consistency and accuracy in quality evaluations. Generate and analyze quality reports to track performance metrics and trends over time. Conduct root cause analysis of quality issues and contribute to corrective and preventive actions. Stay updated on industry best practices and quality assurance trends. Assist in the development and maintenance of quality assurance guidelines, checklists, and procedures.

Wipro is looking for QAs from an IT Service Desk background in Bangalore. Quality Analyst Role purpose : Development and Improvement via coaching to L1/L2 agents by conduction Audits and work with Bottom Quartiles •2-5 year(s) experience as Quality analyst in Service desk environment •Should have knowledge in Service Desk Operations •Should have analytical & reasoning skills •Ability to create Weekly & Monthly Quality reports for the management review •Ability to analyze large amounts of data and draw out meaningful, actionable summaries •Expertise in Microsoft Excel & PowerPoint •Collaborates well & Effective communicator at all levels •Should have effective coaching skills Roles & Responsibilities Monitoring calls/ cases to evaluate domain knowledge accuracy and communication ability. Provide regular performance feedback and coaching, and Coach outliers on a one to one basis and give feedback to Team Leader/Manager. Coaching agents and outliers on the floor with respect to domain and communication. Responsible for generating daily, weekly & monthly reports for internal purposes. Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site. Provide weekly QA feedback to supervisors to help them analyze the trends with the team. Calibrate cases internally with the team to ensure minimum difference in the ratings. Conduct regular huddles with the various teams/ training batches to share client expectations and trends observed. Performance data analysis for the team and chalking out improvement plans and executing the same, for bottom quartile. Liaise with the customer counterparts, for any/all KTs that happen. RCA on Fatal Errors and provide inputs for further training needs. Suggest Quality improvement plan. Refresher training on process, ticket documentation mandates, customer handling and communication skills. Focus on ensuring that technical skills are updated at all times for new support services. Help in updating the Knowledgebase.

BPO experience mandatory (PAN India Domestic based) Voice Process background (Outbound) Good communication skills Total work experience - 1-3 years Relevant experience - 1+ years as a QAP Shifts - 10am-7pm Week offs - Any 1 day Work Location - Airoli, Navi Mumbai Roles and Responsibilities : Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Notice Period: Only Immediate joiners shall apply for this role.

Welcoming customers, seating them Taking orders and service Customer feedback Billing A good team player and communicator

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Pune International Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Manager Sales / Sr. Product Sales Engineer Sika is seeking a highly skilled and motivated Engineer with Sr. Product Sales Engineer capabilities to manage Encoder OEMs products. The Product Engineer will play a pivotal role in managing and developing the existing sales channels, while expanding Encoder OEMs client base into new segments, including Medical, Robotics, Defence, Space, Energy, and more. This role requires knowledge of motion control products/ Systems, a self-motivated leader with a strong technical background, and the ability to effectively engage with partners and customers. Key Responsibilities: Lead and manage Encoder OEMs products. Expansion of Encoder OEMs client base into new market segments. Develop and execute strategic plans to increase market share and revenue. Provide high-end technical support to customers and conduct technical seminars throughout India. • Develop and maintain strong relationships with partners and customers. • Act as the primary technical and sales point of contact for specific products in India. • Ensure alignment with global business strategies and objectives. General Requirements: Relevant degree in Mechatronics Engineering, Electrical and Electronic Engineering, Mechanical Engineering, or a related field. • At least 3 -10 years of experience in an Application/ Product Sales position. • Proven ability to work independently and make decisions. • Strong technical skill set and the ability to understand and communicate complex technical concepts in field of motion control. • Excellent customer-facing skills, with the ability to build and maintain relationships. • Willingness to travel up to 50% of the time. • Proficiency in English. • Tech-savvy, with a strong understanding of current technologies and trends. Preferred Qualifications: Experience in selling products to the sectors of Medical, Defence or Robotics. • Residing in Bangalore or willing to relocate. • Demonstrated success in a similar role. • Willingness to achieve deep technical knowledge and become the preferred contact for customers and partners. • Strong leadership and team management skills. The selected candidate will undergo training on the Encoder OEMs products to effectively assist and support customers in India. This is an excellent opportunity for a results-driven professional to contribute to the growth and success of Encoder OEMs business. If you are passionate about driving business expansion and have the required qualifications, we would love to hear from you. Please send a 1-minute (no more) video of yourself introducing yourself, along with a CV copy, to career@sikaglobal.com

1 Yr exp as a Trainer(Who is giving training to Field people) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives, such as calibration sessions, quality coaching programs, and recognition programs. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Preferred candidate profile Qualification & Education: Minimum Graduation is required Experience: Minimum of 3 years experience in Quality Analyst role Candidates with travel background /industry are encouraged to apply. Training & Knowledge: Knowledge of workforce applications, reporting, quality, and monitoring tools. Familiarity of quality assurance standards and measures. Excellent written and verbal communication skills. Fluent in English is must. High computer literacy Candidates who can join on immediate basis or maximum 15 days of notice period will be entertained.

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work form Office-Hyderabad..Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Min 1 yrs exp BPO Voice Quality Analyst on paper Dom OB Sales Process-MUST Audits calls ,audit reports, Call Calibration Graduate Telugu Must IMMEDIATE JOINER Only BPO Outbound Sales exp to call/ Whtsapp cv Sri 8851792136, Neha 8287267407 Required Candidate profile Dom OB Sales Process-MUST CS QA/Intl Process QA Position not avaible. max CTC 4lpa Only BPO Outbound Sales exp to call/ Whtsapp cv Sri 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Sri 8851792136 Neha 8287267407

Process Trainer /Soft skills Trainer BPO MUST-Min 1 yr BPO Trainer on Paper exp TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER ONLY BPO EXP SHUD APPLY MUST-Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Sales Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407