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US Health and welfare Voice Exp Medical billing AR Call Quality analyst Call Monitoring International BPO Rotational Shifts 5 days working

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one sessions. Partner with Team Leaders and Trainers to drive performance improvements and close skill gaps. Process Improvement & Compliance Identify trends, agent errors, and operational gaps based on audits. Recommend process and policy changes to enhance customer satisfaction and compliance. Ensure compliance with internal quality standards and regulatory requirements (e.g., HIPAA where applicable). Reporting & Analytics Maintain and share detailed quality audit reports, highlighting strengths, improvement areas, and action plans. Analyze quality scores, CSAT/NPS trends, and drive continuous improvement initiatives. Calibration Participate in regular calibration sessions with QA, Operations, and Client teams to ensure scoring consistency and alignment. Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 4+ years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Quality Analyst/Auditor in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Strong understanding of customer service, compliance protocols, and quality standards. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Roles & Responsibilities - - Be able to audit sales calls, support tickets for tangible & intangible parameters - Train thoroughly with the CRM, understand the sales, support, admissions process in entirety and conduct audit pertaining to compliance, quality of call, any unfair means for sale etc - Review and evaluate audit findings along with objectives, method used for audit and prepare comprehensive audit reports for management internally - Audit customer support team basis incoming tickets and resolution to ensure learner experience is the best in class - Coordinate with training team to ensure regular training and retraining on good practices for sales and support teams - Ensure compliance with ethical standards and professional guidelines, and maintain confidentiality of audit information - Collaborate with cross-functional teams to ensure effective communication and resolution of audit issues - Stay up-to-date with industry trends and best practices, and incorporate them into audit processes and procedures Academic Requirements/Qualifications- - 2-3 years of experience in auditing in inside sales and customer service - Ability to understand data and prepare audit reports - Excellent communication and interpersonal skills - Ability to work under pressure and meet deadlines

Job Description for Team Leader Job Title: Team Leader Reporting to : Team Manager/Delivery Manager, Operations Objectives The Team Leader’s objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Leadership: 2 yrs. of team management experience. 2+ years of experience working with multiple investors for foreclosure. Managing all people related issues coordination with HR and internal leadership as required. Ability to identify the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction. Actively promote the company ethos and create and maintain an environment which encourages retention. Proactively Identify and implement feasible solutions to address issues which could lead to attrition. Operations: Interact with all relevant client stakeholders and ensure all KPI’s are delivered as per the set target. Prepare weekly/ daily /monthly MIS’s / MBR/ QBR and conduct reviews with client . Ensure all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. Take ownership of identification and resolution of daily operational, admin and technical issues. Manage and respond to all client escalations in a timely manner. Timely and accurate submission of all reports sought by the management or by the business area and ensure prominent levels of internal and external customer service. Monthly review and suggest revision of the quality and productivity targets based on the team’s performance, to improve overall process efficiency and deliver excellent customer service. Ensure all trainings are completed for self and teams ,nominate self and team members for additional trainings to improve skillset. Keep the Manager/ Leadership appraised of member’s needs, staffing issues, technical and performance issues. Conduct training for new hires as an when required. Mentor Foreclosure associates while assisting Manager with tasks such as scheduling, meetings, training, and creating a positive work environment. Assist Foreclosure associates dealing with escalated accounts and ensure necessary steps are taken to resolve them within established deadlines. Be available to Foreclosure associates when they need assistance. Meet department standards as they relate to daily productivity metrics. Perform side by sid quality review for new hires and existing employees. Assist Foreclosure Manager with review and compilation of investor, insurer, and client reporting requests as needed. Point of contact for new hires and existing employees Performs additional projects and duties as assigned by Management. Teamwork: Ability to create and maintain an environment that fosters teamwork, in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. Actively participate and encourage participation in Team/ Organizational events. Continuous Improvement: Consistent improvement upon current performances and raise the bar of expectations and standards. Contribution of ideas / suggestions which improve the process efficiency or enhance the way we work. Encourage and invite suggestions from the team and implement them if found feasible. Appraisals: Conduct and document appraisal reviews of the team members on at least a monthly basis. Provide regular and constructive feedback to individual team members focusing on their performance rather than the personality of the individual, in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. To be open and receptive to feedback. Qualification: Graduate any discipline 4 - 5 years of experience in BPO, US Mortgage – Foreclosure -domain Minimum of 2 years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS-office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry- Foreclosure- knowledge Able to meet goals and deadlines in a fast-paced environment.

Role & responsibilities Quality Analysis Responsibilities Identify and remedy defects within the production process Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Requirements and skills Proven work experience as a Quality Analyst or similar role Experience in quality inspection, auditing and testing Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA databases and applications Strong analytical and problem-solving skills Meticulous attention to detail Relevant training and/or certifications as a Quality Analyst Preferred candidate profile 5 Days working General Shift timing Need immediate joiner

As a dedicated team member, you will be responsible for achieving contributed value targets set for the branch and ensuring sales volumes for multiple products. Your role will involve sourcing quality underwriting diligence to meet sales targets while effectively controlling delinquencies and frauds. It is crucial to provide a superior customer experience and manage Turn Around Times (TATs) on credit processing efficiently. Minimizing pre and post disbursal discrepancies is also a key aspect of this role. You will be expected to monitor branch performance in terms of various key drivers such as Contributed Value, Volumes, Profitability, Expenses, Losses, Employee Retention, Employee Productivity, and Customer Experience. Additionally, you will continuously work towards maximizing individual employee performance and overall productivity. People management is an essential part of this role, involving motivating and developing the branch team to excel. Managing and mentoring the team to keep attrition of branch staff low is imperative. Regular meetings with branch staff should be conducted to provide open and honest feedback, as well as to seek feedback from the team. If you are passionate about driving team success, fostering a culture of excellence, and ensuring high performance standards, this role offers a dynamic opportunity to make a significant impact within the organization.,

At PwC, your role in tax services will involve providing advice and guidance to clients on tax planning, compliance, and strategy. You will assist businesses in navigating complex tax regulations and optimizing their tax positions. Specifically, in tax compliance, your focus will be on ensuring clients" adherence to tax laws and regulations. This will include reviewing and analyzing financial data, preparing and filing tax returns, and helping businesses meet their tax obligations while minimizing the risks of non-compliance. As a driven individual with a curiosity for learning, you will be an essential and reliable member of a team. In our dynamic environment, you will need to adapt to working with various clients and team members, each presenting unique challenges. Every experience will be an opportunity for your personal and professional growth. It is expected that you take ownership of your tasks and consistently deliver high-quality work that adds value for our clients and contributes to the success of the team. As you progress within the Firm, you will establish a reputation for yourself, creating more opportunities for growth and advancement. To excel in this role, you should possess a range of skills, knowledge, and experiences, including but not limited to: - Demonstrating a learning mindset and taking responsibility for your own development - Valuing diverse perspectives, needs, and emotions of others - Cultivating habits that support high performance and personal growth - Actively listening, asking clarifying questions, and articulating ideas effectively - Seeking, reflecting on, acting upon, and providing feedback - Gathering information from various sources to analyze facts and identify patterns - Committing to understanding business operations and developing commercial awareness - Applying professional and technical standards, such as specific PwC tax and audit guidance, and upholding the Firm's code of conduct and independence requirements Qualifications Required: - Any Graduation/Post Graduation Experience: - 0+ years Technical Requirements: - Experience of at least 3-4 tax seasons or 1.5-2 years in the relevant tax area, tax accounting, or general accounting - Strong understanding of relevant tax and accounting concepts - Proficient in tax return preparation, bookkeeping, and related error-free services - Ability to validate and analyze data accurately and efficiently - Self-review skills to ensure high quality work output - Keeping abreast of tax technical and technological developments - Producing work that meets professional standards - Thinking critically and asking questions to understand data and information from clients while actively participating in meetings General Skills: - Excellent communication skills - Ability to comprehend instructions and take ownership of assigned tasks - Proficiency in MS/Google/Adobe enterprise solutions - Familiarity with IT environments and available tools - Compliance with risk management and procedures - Effective sharing and collaboration with team members to foster a positive work environment - Working towards individual goals and comfortable with target-oriented deadlines - Capable of guiding and supporting new team members with technical queries,

You will be responsible for organizing training programs on Planning & Installation for all new dealers. It is essential to maintain profitability as per the costing provided by the sales team. Handling all major projects and ensuring they are completed within the agreed timelines is a key part of this role. You will need to visit all dealer jobs periodically to maintain the quality of Installation as per the standards set by the company. Training and developing the dealer team on all new products introduced will also be one of your tasks. Building and maintaining good relationships with key customers during the installation stage and collecting satisfaction letters is crucial. Preparing and providing necessary cost variance reports for all major jobs executed is a part of your responsibilities. Releasing timely work orders to dealers on NAD / Key customer jobs is also important. Submitting necessary documentations and bills to customers and ensuring timely collection is another aspect of this role. You will be required to provide continuous feedback on the product quality to the Product Managers and contribute to improvement efforts. Supporting Channel Partners with necessary spares during pre-commissioning failures is also part of the job. Preparing pre-commissioning failure reports to Quality / Factory and obtaining necessary credit to branch is essential. Claiming timely insurance on damaged machines delivered at warehouse/sites and following up for necessary settlement is also part of your duties. Ensuring credits for spares issued during pre-commissioning failure from the factory is crucial. Lastly, you will need to ensure there are no escalations, and in case of any escalations, resolve them at the earliest.,

As an experienced candidate with 2-3 years of experience in US Process, you will be responsible for supervising and supporting team members in their daily operations. Your role will involve delegating tasks, setting clear team goals and deadlines, and monitoring team performance by reporting on metrics. Providing feedback, coaching, and training to team members will be essential to ensure their professional growth. Creating a positive, productive, and inclusive team environment is a key part of your responsibilities. You will be expected to resolve conflicts and address any performance issues that may arise among team members. Ensuring adherence to company policies, procedures, and standards is crucial to maintain a high level of operational efficiency. Collaborating with other departments to achieve organizational objectives will be an integral part of your role. You will lead team meetings and communicate important updates to ensure alignment within the team. Identifying areas for improvement and suggesting solutions to enhance team performance will be appreciated. Effective communication with team members in both US and India is vital for successful coordination. This full-time position offers a flexible schedule with day, night, and rotational shifts. Performance bonuses and yearly bonuses are part of the benefits package. The work location for this role is in-person, providing opportunities for direct engagement and collaboration with team members.,

As an Agent in this role, you will be responsible for managing chargebacks, Ethoca alerts, order processing, and minor billing escalations. Your primary duties will include the following: Chargeback Management: You will review and respond to chargeback claims in a timely and accurate manner, compiling necessary documentation and evidence to dispute unauthorized claims when applicable. It will be crucial to monitor chargeback trends, escalate high-risk cases, and identify potential fraud patterns to help mitigate future disputes. Ethoca Alerts: Acting swiftly on Ethoca alerts is essential to reduce potential financial impact by proactively addressing fraudulent transactions and unauthorized purchases. You will be responsible for documenting Ethoca cases and escalating unresolved issues to HQ. Order Processing: Monitoring order completion, managing related follow-up tasks, and addressing issues affecting order processing will also be part of your responsibilities. Billing Escalations: Handling minor billing escalations from agents, such as adjustments, refunds, or account inquiries, is crucial. You must ensure a satisfactory resolution within established SLA timelines. Documentation: Accurately logging and updating records for all chargeback cases, Ethoca alerts, order transactions, and billing escalations is necessary. Maintaining organized and up-to-date documentation will support reporting and ensure data integrity. Reporting and Feedback: Generating reports on chargeback rates, Ethoca alert activity, order volume, and billing escalations to highlight trends, patterns, and potential areas for improvement is a key aspect of the role. Providing feedback to the finance and fraud prevention teams on common chargeback causes or recurring billing inquiries is also expected. Core Requirements: - Experience: Previous experience in billing, finance, or a similar administrative support role; familiarity with SaaS or subscription-based services is preferred. - Attention to Detail: High accuracy and attention to detail in processing orders, handling chargebacks, and addressing billing issues. - Communication Skills: Clear and professional written and verbal communication skills to handle billing inquiries and chargeback documentation. - Organizational Skills: Strong ability to prioritize and manage multiple financial and administrative tasks efficiently. Desired Skills: - Fraud Prevention Awareness: Familiarity with fraud prevention processes, chargeback rules, and Ethoca alert management. - Billing Systems and Financial Software: Experience working with billing systems or financial software to manage transactions and resolve billing inquiries. - Analytical Skills: Ability to identify trends in chargebacks, alerts, and billing escalations, providing actionable insights to support fraud prevention and customer satisfaction. Performance Metrics: Your performance will be evaluated based on the following Key Performance Indicators (KPIs): - Chargeback Response Rate - Ethoca Alert Handling - Order Accuracy - Billing Resolution Time - Error Rate Overall, this role requires strong attention to detail, effective communication skills, organizational abilities, and a focus on fraud prevention and customer satisfaction to successfully manage chargebacks, Ethoca alerts, order processing, and billing escalations.,

As a Travel Sales Executive, you will be responsible for acquiring and managing client relationships to drive sales growth. Your key duties will include identifying potential clients, maintaining strong relationships with existing clients, and offering customized travel solutions. You will also focus on converting leads into bookings, meeting sales targets, and upselling additional services. Your role will require you to have in-depth product knowledge, stay updated on destinations and travel packages, and effectively present and explain travel products to clients. You will be responsible for maintaining detailed client records in CRM tools and coordinating with the operations team to ensure seamless execution of client requirements. In addition, you will manage booking and confirmation of travel arrangements, liaise with suppliers and vendors for best rates and services, and provide pre-departure and on-tour support to clients. It will be essential to ensure compliance with company policies and legal requirements, manage documentation, and handle post-tour feedback and reporting. To excel in this role, you should possess excellent communication and customer service skills, have experience in the travel industry, and be able to conduct training sessions for sales staff. Strong organizational and multitasking abilities are crucial, along with a Bachelor's degree in Business Administration, Marketing, or a related field. Previous experience in the travel or hospitality industry would be advantageous.,

As a business application consultant at PwC, you will specialize in providing consulting services for a variety of business applications to help clients enhance their operational efficiency. Your key responsibilities will include analyzing client needs, implementing software solutions, and offering training and support for the seamless integration and utilization of business applications. By focusing on Oracle technology, you will work on utilizing and managing the Oracle suite of software and technologies within an organization. This will involve tasks such as installation, configuration, administration, development, and support of Oracle products and solutions. In this role, your curiosity and reliability will be crucial as you collaborate with a diverse team and clients in a fast-paced environment. Each interaction will present unique challenges and opportunities for growth, where you will be expected to take ownership and consistently deliver high-quality work that adds value to clients and contributes to the success of the team. Your ability to adapt, communicate effectively, and learn from every experience will be essential in building your personal brand and unlocking more opportunities within the Firm. To excel in this position, you will need to demonstrate a learning mindset, take ownership of your development, appreciate diverse perspectives, and sustain high performance habits. Actively listening, seeking feedback, and continuously improving your skills will be key to delivering value at this level. Additionally, you should commit to understanding how businesses operate, uphold professional and technical standards, and adhere to the Firm's code of conduct and independence requirements. As part of the Oracle Technology team within PwC Acceleration Centers, you will play a vital role in supporting various services and engaging in challenging projects to enhance client engagements through innovation and quality. You will receive dynamic training to grow your technical and professional skills while contributing to client projects, building client relationships, and developing your expertise in Oracle technology and firm services. Your responsibilities will include contributing to client projects, developing technical knowledge, building client connections, managing team members, engaging in research and project tasks, utilizing tools and methodologies, generating ideas, solving problems, and developing foundational skills and knowledge. To be successful in this role, you must have a Bachelor's Degree in Engineering or Technology, with at least 3 years of experience (3-6 years preferred) and proficiency in English. A Master's Degree, Oracle Cloud PaaS Certifications, technical support for Oracle Cloud integration, experience in Agile-Hybrid delivery methodology, people management skills, Oracle Finance and SCM applications knowledge, end-to-end implementation experience in Oracle Cloud, exceptional communication skills, and proficiency in SQL, Pl/SQL, and emerging technologies will set you apart and enable you to excel in this position.,

The role requires you to complete daily quality checks as per the process requirements and meet the monthly sampling numbers for both voice and non-voice processes. You will be responsible for documenting quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for identified errors and completing Root Cause Analysis (RCA) for all errors are key aspects of the role. You will be expected to create Error Analysis/RCA Reports within defined timelines and ensure that the QA process adheres to ISO guidelines. Identifying areas of improvement for staff and sharing them with the Assistant Manager Quality will be part of your responsibilities. Attending development and quality trainings designated for Quality Analyst/Lead Quality Analyst is also essential. Proficiency in MS Office applications like Excel, PowerPoint, and Word is required. The ideal candidate should hold a Graduate/Post Graduate degree with at least 1 year of overall work experience. Previous experience in the General Insurance or service industry in the quality domain will be preferred. Excellent written and verbal communication skills are essential, along with a working knowledge of Excel and PowerPoint. Candidates with operations background are encouraged to apply, as quality experience is considered an added advantage. This position is open to candidates from all verticals, emphasizing that quality experience will be beneficial.,

At Ruder Finn, excellence is valued over hierarchy, with a belief that the strength of the organization lies in its people. Innovation, collaboration, and business impact form the core of our operations. We are dedicated to challenging conventional methods to deliver exceptional communications and campaigns that not only secure media presence but also drive tangible business outcomes. As market demands evolve, our focus remains on engaging the right stakeholders seamlessly and strategically across various platforms. As an Account Director-PR based in Gurgaon, you are expected to have 9-10 years of PR/communications experience, specifically in enterprise technology/B2B clients within an agency setting. Your primary responsibility will involve leading client relationships at a senior level, ensuring the success of integrated campaigns, and contributing to business growth. You will serve as a trusted advisor to senior clients, providing guidance to internal teams to deliver creative, impactful, and measurable work. While the execution of daily campaigns will be managed by junior team members, your role will be to steer the direction, maintain quality, and inspire innovation. Key Responsibilities - Lead senior-level client relationships and offer strategic consultancy across multiple accounts - Supervise campaign execution handled by Account Executives and Managers - Ensure that campaigns align with broader business and brand objectives - Inspire high-performing teams through mentorship, feedback, and proactive leadership - Interpret client feedback to make informed strategic decisions - Contribute to business growth through proactive client development and participation in new business pitches - Deliver strategic reports summarizing insights and outlining next steps - Generate fresh and bold ideas grounded in insights and aligned with client goals - Ensure timely project delivery within scope and budget - Align internal teams and clients with measurement frameworks and KPIs - Confidently represent the agency's perspective in meetings, presentations, and workshops - Stay updated on industry trends to identify new growth opportunities for clients - Collaborate with project managers to uphold the financial health of engagements - Foster a culture of problem-solving, accountability, and positivity within the team Qualifications & Skills - Proven experience in senior client relationship management, preferably in digital-first or integrated communications - Strong grasp of digital platforms, brand building, and campaign strategy - Excellent written and verbal communication skills with a persuasive and confident approach - Effective team leadership and cross-functional collaboration - Strong strategic thinking, attention to detail, and creative sensibility - Proficiency in PowerPoint for pitching and performance reporting - Experience in managing multimedia content production and creative teams - Familiarity with financial management, including project scoping and reporting,

As a part of our team at Bhanzu, your role will involve sourcing, screening, and recruiting top NON IT talent utilizing various channels. You will be responsible for conducting technical interviews to evaluate candidates" skills and suitability for specific positions. Managing the complete recruitment process from initial contact to onboarding will be a key aspect of your responsibilities. Collaboration with hiring managers to comprehend staffing requirements and formulate effective recruitment strategies is crucial. Utilizing an Applicant Tracking System (ATS) to monitor candidate progress and streamline the recruitment workflow will be part of your daily tasks. Providing timely feedback and guidance to candidates throughout the recruitment process will also be an essential aspect of your role. We are looking for an individual who is result-oriented and focused, with a good understanding of current recruitment trends. Join us at Bhanzu to contribute towards eradicating Math Phobia globally and empowering students to excel in Stem Fields, Coding, Analytics, AI, and more by strengthening their core math fundamentals.,

As a Visual Designer at Advist Global, you will play a crucial role in exploring and contributing to the brand identity through visual development. Your responsibilities will involve designing logos, building typographic systems, and creating social media creatives and ad visuals. Additionally, you will be tasked with developing stylescapes, designing moodboards, and crafting visual storytelling elements for presentation decks. Your support to the UI/UX teams by providing design assets for websites and apps will be instrumental. If illustration and creating iconography align with your skill set, you will have the opportunity to showcase your talents in these areas as well. To excel in this role, you should embody a passion for visual design and be eager to immerse yourself in a real-world agency setup. Whether you are a design student or a self-taught creative, this position is ideal for individuals looking to refine their skills. Your portfolio should reflect a collection of personal projects, Behance case studies, or Instagram carousels that you have developed. Proficiency in Adobe Creative Suite, particularly Illustrator and Photoshop, is required, with knowledge of Figma considered a bonus. An understanding of typography, layout, grid systems, and color psychology is essential. Your penchant for clean design, storytelling, and creating visually compelling content will drive your success in this role. Embracing feedback and collaboration is key, as you will be working in a fast-paced, ideas-first environment where the impact of good design is valued. If you are someone who thrives on progress, values feedback and cross-team collaboration, and understands that branding goes beyond aesthetics, you will be a great fit for our team at Advist Global. We prioritize taste, curiosity, and intent in the work you present to us, over extravagance. Our agency is dedicated to helping ambitious startups and modern brands establish bold, unforgettable identities across various digital platforms. By combining design thinking, data insights, and creativity, we enable businesses to grow, connect, and thrive in the digital realm. At Advist Global, we foster a culture of innovation, big thinking, and close collaboration, both internally and with our clients. If you are a young, inquisitive mind ready to tackle real challenges with creative solutions, we invite you to apply with your portfolio or a selection of work that showcases your talent and passion.,

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 3-9 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & feedback 2. Voice audit process documentation as per business requirements 3. New hire training for new engineers. Documentation should be available on Attendance and assessment scores 4. Refresher training for every engineer. 5. Email / Chat audits based on business requirements. 6. Work with service desk competency tower and implement best practices 7. Work with Delivery team and identify voice training needs 8. Training scheduling as per business requirements, training plan review and approval. 9. Continuous improvement in Voice competency at account level 10. Develop voice skills of engineers to meet customer requirements in 6 months from date of joining 11. Ensure engineers attendance for trainings as planned unless there is a crisis impacting contractual deliverables 12. Define / Revise weekly and daily report formats as per business requirements 13. Publish daily, weekly, monthly & quarterly reports 14. Ensure availability candidates for walkin interviews 15. Complete voice screening of candidates in 24 hours during weekdays unless candidates list is more than 10 profiles 16. New hires training on voice and soft skills 17. Provide Timelines for CSAT scores achievement and sustenance 18. Improve & sustain CSAT scores on voice competency as per targets & timelines agreed with delivery 19. Weekly reviews with delivery team, Monthly & Quarterly reviews with delivery and customer 20. Participate in DSAT RCA review calls if the DSAT is due to voice competency issue . Role & responsibilities Preferred candidate profile

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

As a Placement Coordinator, you will be responsible for maintaining Public Relations with Airlines, Hotels, Travel Agencies, and other relevant entities. Your role will involve sharing timely feedback with students, managing student expectations through visits to existing batches, and ensuring the maintenance of student Placement Records and Dockets. Effective coordination with all departments and support for Placement-related activities will be crucial aspects of your job. You will be required to maintain Placement files and records at the center, proactively call on Unplaced data to create nominations for placement drives, and ensure the smooth execution of such drives. Visiting various organizations to expand the client pool and facilitating student felicitations for Placed students will also be part of your duties. Success in this role will be measured by your ability to meet and deliver 100% of the targets set for Placement activities. If you are a proactive, organized individual with a passion for student success and strong communication skills, we invite you to apply for this position and contribute to the successful placement of our students.,

The role involves preparing training modules for various types of training including Product & Process Training, Soft Skills Training, Communication Skills Training, Sales Training, SOP Training, and Induction. Monitoring and coaching agents on language aspects like grammar, pronunciation, and syllable stress as well as on cultural understanding. Providing consistent coaching and feedback to improve employee performance. Supporting floor training initiatives and assisting in the design and development of training materials. Offering feedback for training content enhancement and development. Developing action plans for employees in the bottom quartile to help them progress in their learning curve. Ensuring advisors are skilled and knowledgeable to handle customer interactions. Coaching advisors on product and process improvements, creating learning solutions, customizing training delivery, and providing Financial Market Training specifically on Forex & Comex. Conducting On-the-Job Training (OJT) and Refresher Training. Organizing JKQ sessions and completing the Certification Process. Conducting sessions on Compliance and Customer Satisfaction. Executing assigned duties and responsibilities as per the company's discretion. The ideal candidate should be a minimum graduate or post-graduate with good communication skills and knowledge of the global market, particularly in Forex & Comex. They should be talkative, enthusiastic, and innovative, with sales and marketing skills. Fluent English communication is required for this role. The company offers perks such as overseas trips, a fixed in-hand salary, and medical insurance. The job is full-time and permanent with benefits including health insurance and Provident Fund. The schedule is a day shift with a yearly bonus. The candidate should have at least 1 year of total work experience. The work location is in person.,

As a Field Sales intern at Kallakunta Healthcare Services Private Limited (Primera Dental Hub), you will play a crucial role in building a successful career in the healthcare industry. You will work alongside our experienced sales team, gaining hands-on experience and valuable knowledge in the field. Your responsibilities will include conducting market research to identify potential customers and business opportunities. You will focus on building and maintaining strong relationships with clients through regular communication and follow-ups. Additionally, you will assist in developing and implementing sales strategies to drive revenue growth. You will actively participate in sales meetings and presentations to showcase our products and services. Collaboration with cross-functional teams will be essential to ensure the smooth execution of sales activities. Your insights on market trends and customer preferences will be pivotal in providing feedback to the management team. Your role as a Field Sales intern will be instrumental in meeting and exceeding sales targets to contribute to the overall success of the company. If you are a fluent English or Hindi speaker with a passion for sales and a drive to succeed, we encourage you to apply now and take the first step towards a rewarding career with Kallakunta Healthcare Services Private Limited. Kallakunta Healthcare Services Private Limited operates in the healthcare sector, primarily focusing on the dental field. The company is involved in the trade of dental materials to clinics through online and offline channels. Additionally, they provide dental services to patients and support doctors in growing their businesses.,

As a Bespoke Sales Consultant at SDS by KUSHAL SHAH, you will play a crucial role in providing personalized luxury shopping experiences to our clients. Our luxury menswear label specializes in Prt, Couture, and Bespoke, reflecting a commitment to blending luxury with style. As part of our team, you will work closely with clients to understand their individual style preferences and requirements, guiding them through the bespoke tailoring process with expert advice on style, trends, and garment care. Your responsibilities will include building and maintaining strong relationships with clients, exceeding sales targets through proactive client outreach, and collaborating with design and production teams to ensure client specifications are accurately translated into the final garment. You will be responsible for managing bespoke orders, coordinating with the production team for timely delivery, and maintaining inventory for bespoke fabrics and materials. As a brand ambassador for SDS by KUSHAL SHAH, you will uphold the brand's identity and standards by providing an exceptional in-store experience, fostering trust and loyalty among clients. Your role will also involve representing the brand at events, trunk shows, and client meet-ups to expand outreach and build clientele. Additionally, you will maintain detailed client records and feedback to personalize future interactions and improve service, providing insights on client preferences and market trends to refine the bespoke offering. The ideal candidate for this position will have 2-4 years of experience in luxury retail, bespoke sales, or personal styling, preferably in menswear. You should possess a strong understanding of bespoke tailoring processes, fabrics, and contemporary menswear trends, coupled with excellent communication and interpersonal skills. Proficiency in sales tracking tools and CRM systems, along with exceptional organizational skills and a passion for luxury fashion, will be key to delivering excellence in customer service in this role.,

As a business development intern (field sales) at Lotlite Realtors Pvt Ltd, your primary responsibility will be to generate leads, establish client relationships, and boost sales growth within the real estate industry. This internship offers practical experience in field sales, business development, and customer interaction. Your day-to-day tasks as a selected intern will involve conducting market research to spot potential clients and business prospects. You will be expected to create leads using various sales and marketing tactics such as cold calling, networking, and field visits. Meeting potential clients, understanding their property needs, and proposing suitable real estate solutions will also be a crucial part of your role. Furthermore, you will need to nurture strong client connections to ensure exceptional customer service, collaborate with the sales team to meet revenue goals, participate in property site visits and client meetings, keep track of interactions and transactions with clients, and offer feedback and ideas to the management team to enhance sales strategies. Lotlite Technologies specializes in technical and corporate training, as well as placement services, with a vision to empower professionals and businesses through advanced training solutions and seamless placement opportunities. In line with our expansion, we are looking for a motivated Telecaller Intern to connect with potential clients, offer consultations, and establish solid relationships to bolster our business development endeavors. Moreover, our affiliate company, Lotlite Realtors Pvt. Ltd., is a prominent real estate firm that provides expert guidance and high-quality property solutions in the residential, commercial, and investment sectors within the real estate industry.,

You will be part of a team at Respond Right Education, a company with a strong commitment to Early Childhood Education. Our focus is on developing the Right Side of the child's brain through various activities within a short span of time. We are dedicated to delivering high-quality education to our students and aim to establish a learning environment that is engaging and inspiring. With both offline and online centers, we cater to a wide range of learners. Your role will involve training, demonstrating, and offering feedback to teachers and franchise partners. We will provide on-the-job training to help you excel in this position. You will be responsible for evaluating the classes and demonstrations conducted by our franchises, ensuring quality and effectiveness. Conducting dynamic training workshops for educators in partner schools will be a key aspect of your job. Assessing teacher and franchise performance, you will provide detailed feedback promptly. You will also be involved in developing and implementing quality control plans and procedures, conducting regular inspections to ensure compliance with standards and regulations. Promoting a culture of quality awareness and continuous improvement within the organization will be crucial. Your work hours will be on weekdays from 10 am to 7 pm and on Saturdays until 2 pm. The location for this position is Malad West, Mumbai. To excel in this role, you should be fluent in English with exceptional communication and interpersonal skills. Attention to detail and accuracy are essential traits for this position. The ability to work both independently and as part of a team to meet deadlines and deliver results is crucial. Freshers with outstanding communication skills are encouraged to apply and be part of our team dedicated to providing quality education in an engaging learning environment.,