523 Feedback Jobs - Page 7

You will be working as a part of the finance consulting team at PwC where your focus will be on providing consulting services related to financial management and strategy. Your responsibilities will include analyzing client needs, developing financial solutions, and offering guidance and support to help clients optimize their financial performance, improve decision-making, and achieve their financial goals. In the financial operations department at PwC, you will specialize in enhancing the efficiency and effectiveness of financial operations within organizations. This will involve assessing financial processes, identifying areas for improvement, and designing and implementing solutions to streamline financial operations, enhance controls, and reduce costs. Additionally, you will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services. As a valuable member of a team in a dynamic environment, you are expected to adapt quickly, take ownership of your work, and consistently deliver high-quality results that drive value for clients and contribute to team success. To excel in this role, you need to demonstrate the following skills, knowledge, and experiences: - Apply a learning mindset and take ownership of your own development - Appreciate diverse perspectives, needs, and feelings of others - Adopt habits to sustain high performance and develop your potential - Actively listen, ask questions to check understanding, and clearly express ideas - Seek, reflect, act on, and give feedback - Gather information from various sources to analyze facts and discern patterns - Commit to understanding how the business operates and developing commercial awareness - Learn and apply professional and technical standards - Uphold the Firm's code of conduct and independence requirements In managed services at PwC, individuals focus on providing outsourced solutions to clients across various functions. The goal is to help organizations streamline their operations, reduce costs, and enhance efficiency by managing key processes and functions on their behalf. This requires skills in project management, technology, and process optimization to deliver high-quality services to clients. Key responsibilities at this level include: - Monitoring key performance indicators such as reconciliation and statutory activity timeliness and accuracy - Ensuring compliance with client and regulatory requirements for data protection and compliance - Identifying, designing, and executing continuous improvement activities to streamline processes, reduce errors, and enhance service quality Basic qualifications for this role include a Bachelor's degree in accounting, finance, or a related field, along with a minimum of 6 years of experience. Preferred qualifications include experience with SAP, S4Hana, and Blackline, proficiency in using Microsoft Office applications, and fluency in one or more APAC region languages.,

At EY, you have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. Your unique voice and perspective are essential to help EY become even better. Join us to build an exceptional experience for yourself and contribute to creating a better working world for all. As a Senior Aera Developer, you will be a part of the Supply Chain Tech group of EY GDS consulting Team. Your role involves translating business needs into technical specifications, performing data analysis and manipulation, and simplifying business concepts through data modeling. You will be responsible for developing reporting systems, writing/customizing code in various Aera modules, and evaluating and improving Aera Skills. Additionally, you will generate quality reports, develop data visualizations, and work with clients throughout the implementation lifecycle. To succeed in this role, you must have experience as an Aera Skill Builder, expertise in BI reporting and data warehouse concepts, strong data modeling skills, and proficiency in Aera skill builder modules. You should be skilled in creating dynamic visualizations, configuring Aera skills, applying security concepts, and handling report performance and administration. Aera Skill Builder and Aera Architect certification is required. Ideal candidates will have a strong knowledge of Aera Skill Build concepts, expertise in data handling, experience in SQL tuning and optimization, and the ability to interact with customers to understand business requirements. Good communication skills, problem-solving abilities, and a proactive approach to learning new technologies are also important. In this role, you will drive Aera Skill Development tasks and have the opportunity to work with a market-leading, multi-disciplinary team. EY offers a supportive environment, coaching, and feedback from engaging colleagues, opportunities for skills development and career progression, and the freedom to handle your role in a way that suits you. EY is committed to building a better working world by creating long-term value for clients, people, and society, and by fostering trust in the capital markets. Through the expertise of diverse teams worldwide, EY provides trust, assurance, and support for clients to grow, transform, and operate effectively across various industries.,

The company Paint Serum Luxury Car Detailing & Paint Protection Experts is seeking a full-time, in-house Shoot & Edit Specialist to work at their studio located in Wagholi, Pune. If you have a passion for creating cinematic visuals and transforming real-life detailing moments into premium short-form content, this position may be the perfect fit for you. As a Shoot & Edit Specialist at Paint Serum, your responsibilities will include capturing high-quality, cinematic footage of detailing work, cars, studio behind-the-scenes, and client experiences. You will be tasked with editing short-form videos for platforms such as Instagram, YouTube, and others. Using both phone and camera footage, you will be required to produce polished content with a luxurious feel by incorporating music, transitions, effects, and pacing that align with the brand's premium and expert tone. Additionally, you will collaborate on shoot planning, storyboarding, and visual direction to ensure a cohesive final product while maintaining a fast and efficient turnaround time. The ideal candidate for this role should possess strong shooting skills including framing, lighting, motion, and visual storytelling. Proficiency in editing software such as Premiere Pro, Final Cut, DaVinci Resolve, or CapCut is required. Experience in editing content for Instagram Reels and YouTube Shorts, along with a keen eye for clean, minimal, and high-aesthetic visuals is essential. Candidates with a solid portfolio showcasing short-form or cinematic edits will be preferred. The ability to independently manage the full shoot-to-edit process, openness to feedback, and collaborative workflows are also key attributes for success in this role. An interest in cars, detailing, or automotive content would be considered a bonus. This is a full-time, in-house position based at the Paint Serum Studio in Wagholi, Pune. The role is available for an immediate start date. To apply, please send your portfolio along with a brief introduction to paintserum@gmail.com with the subject line "Shoot & Edit - Paint Serum (Full-Time)".,

At PwC, our brand management, marketing, and sales team members collaborate to develop and execute strategic sales and marketing initiatives. Your focus will be on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. Using market research, digital marketing, creative campaigns, and effective sales strategies, you will engage clients, enhance the firm's brand and market presence, and achieve organisational targets. In marketing and sales operations at PwC, you will play a crucial role in enabling the smooth functioning of the company's marketing and sales processes and maximizing efficiency. Your responsibilities will include analyzing relevant data, developing and implementing strategies, and providing support to the marketing and/or sales teams. Additionally, you will collaborate with other teams to streamline operations, optimize marketing and sales tools and technology, and improve overall performance. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Some of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: - Apply a learning mindset and take ownership for your own development. - Appreciate diverse perspectives, needs, and feelings of others. - Adopt habits to sustain high performance and develop your potential. - Actively listen, ask questions to check understanding, and clearly express ideas. - Seek, reflect, act on, and give feedback. - Gather information from a range of sources to analyze facts and discern patterns. - Commit to understanding how the business works and building commercial awareness. - Learn and apply professional and technical standards. As a Solutioning Champion at PwC, you will be responsible for maintaining AC Territory Workflow. This includes mobilizing non-US engagements, running restricted party checks, handling 4 quadrant checks, laying processes, and creating standard operating procedures. You will also develop new skills outside your comfort zone, coach others, monitor automated processes, document automation processes, update risk assessment documents, coordinate with various stakeholders, and manage trackers and dashboards. Additionally, you will actively build relationships with partners and client visits, present the AC Overview capabilities, and coordinate with multiple Acceleration Centers and Competency leaders.,

You will be responsible for completing daily quality checks as per the process requirement and meeting the monthly sampling numbers for voice and non-voice processes. You are required to document quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for the errors identified is a crucial part of your role. Completing Root Cause Analysis (RCA) for all errors identified and creating Error analysis/RCA Report within the defined timeline are essential tasks. Ensuring that the Quality Assurance (QA) process adheres to ISO guidelines is a key responsibility. It is also expected that you identify improvement areas for staff and share them with the Assistant Manager Quality. Your participation in all development and quality trainings identified for Quality Analyst/ Lead Quality Analyst is mandatory. Proficiency in MS Office applications such as Excel, PowerPoint, Word, etc., is necessary for this role. The ideal candidate should hold a Graduate/Post Graduate degree with at least 1 year of overall work experience. Preferred experience in General Insurance or service industry in the quality domain is an advantage. Excellent communication skills, both written and verbal, are required. Working knowledge of Excel & PowerPoint is essential. Candidates from all verticals are welcome to apply, with quality experience being an added advantage.,

The role of a VARC Faculty at Toprankers involves teaching verbal ability and reading comprehension to students preparing for CLAT/IPMAT/CAT/CUET. As a full-time on-site position based in Kanpur/Jaipur/Jodhpur, you will be responsible for creating lesson plans, delivering lectures, evaluating students through assessments, and offering personalized feedback to help them improve. Additionally, you will play a crucial role in curriculum development and staying abreast of the latest educational trends and exam patterns. To excel in this role, you should hold a Bachelor's degree in English, Education, or a related field, with a preference for candidates with a Master's degree. Join us at Toprankers, a renowned educational institution that aims to empower students on their journey to success through a blend of modern and traditional teaching methodologies across 34 centers in India.,

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance among the sales staff. We are looking for a dynamic individual with deep sales knowledge, exceptional coaching skills, and a metrics-driven approach to performance improvement. Your duties will include designing and implementing training programs tailored for new joiners and existing sales teams. Regular training needs analysis and refreshers will be conducted to enhance performance. Monitoring, assessing, and enhancing the quality of customer interactions across all channels will be a key focus area. Evaluating team performance using metrics such as Conversion Rates, Call Quality, and Compliance will help drive continuous improvement. You will be expected to deliver feedback and coaching to enhance communication, sales pitch, and adherence to processes. Collaboration with Sales, HR, and Ops teams to align training initiatives with business goals is essential. Additionally, preparing reports and presenting insights to leadership on training effectiveness and quality improvement will be part of your responsibilities. The key skills required for this role include a minimum of 3+ years of hands-on sales experience, preferably in a tele-sales or B2C setup. You should have at least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams. A data-driven mindset with proficiency in performance metrics analysis is crucial. Strong communication, presentation, and interpersonal skills are necessary for effective coaching. The ability to identify performance gaps and design targeted interventions is vital. Hands-on experience with CRM & Telephony Systems and Quality Tools will be considered a plus. This position is based in HSR Layout, Bangalore, and the working schedule is 6 days a week. Join us at WorkIndia and be a part of our mission to provide meaningful livelihoods to blue-collar individuals in India and beyond.,

As a skilled and passionate Corporate Trainer with a strong technical foundation in the electrical domain, your main responsibility will be to design and deliver technical product training and soft skills development programs for employees across various departments including Sales, Installation, Customer Support, and Engineering. Your role is crucial in enhancing technical understanding, field-readiness, and professional behavior within the organization. You will be conducting structured product training sessions on home automation systems, covering various components such as controllers, switches, sensors, mobile apps, and voice assistants like Alexa and Google Home. Along with technical training, you will also be responsible for delivering hands-on sessions on installation, configuration, troubleshooting, and safety practices. In addition to technical aspects, you will need to explain real-world use cases, product differentiation, and integration with third-party platforms to employees. It is essential to keep the team updated on new product launches, firmware updates, and technical enhancements. A significant part of your role will involve developing scenario-based learning modules tailored for customer service and technical support teams. You will also facilitate interactive soft skills sessions covering areas such as Communication, Email Etiquette, Customer Interaction, Complaint Handling, Team Collaboration, Sales Pitching, Objection Handling, Time Management, and Personal Effectiveness. To ensure effective training delivery, you will design engaging training materials such as presentations, manuals, quick reference guides, flowcharts, and video tutorials. It is important to maintain and update a centralized repository of technical and behavioral training resources and manage training content on the Learning Management System (LMS). Tracking learner progress, completion rates, and assessment scores via the LMS dashboard will be part of your routine tasks. You will also generate periodic LMS reports to evaluate training participation, engagement, and learning outcomes. Collaboration with technical, product, and R&D teams is crucial to ensure content accuracy and relevance. Creating monthly training calendars in coordination with department heads and maintaining accurate training records are essential aspects of the role. Evaluating training effectiveness through quizzes, hands-on tests, and post-training feedback is also a part of your responsibilities. Your soft skills in public speaking, presentation, classroom and virtual training delivery, instructional design, assessment creation, audience engagement, feedback, coaching, and cross-functional collaboration will be highly valued in this role. Knowledge in areas such as home automation, product lifecycle, customer journey, end-user use cases, employee learning styles, and organizational processes is essential. Your attitude of proactiveness, empathy, positive outlook, accountability, adaptability, professionalism, growth mindset, team collaboration, and cultural sensitivity will play a significant role in driving continuous improvement and meeting training requirements across departments. This is a full-time permanent position with a day shift schedule and requires in-person work location.,

DigiTalent Enterprises is a trusted partner in staffing, recruiting, and manpower supply, specializing in IT staffing and software development. Committed to excellence, integrity, and customer satisfaction, DigiTalent possesses in-depth industry knowledge and a vast talent network to deliver top-notch services across various sectors. Whether your organization requires short-term or long-term staffing solutions, we have the expertise to match the right talent to your culture and objectives, ensuring seamless staffing solutions, reliable IT software development, and unparalleled customer service. This freelance, remote position is for a Dutch Trainer who will work 1 hour daily. The Dutch Trainer will be responsible for conducting high-quality Dutch language training sessions. Key responsibilities include preparing lesson plans, facilitating virtual training sessions, evaluating learners" progress, and offering feedback and support to improve their language proficiency. This full-time remote role demands flexibility and self-motivation. Qualifications for this role include fluency in Dutch, excellent communication skills, experience in language training and development, the ability to create engaging lesson plans and training materials, proficiency in virtual training platforms and tools, strong assessment and feedback capabilities, a Bachelor's degree in Education, Languages, or a related field, flexibility, self-motivation, and the capacity to work independently. Prior experience in remote training or teaching would be advantageous.,

As a Sales Training Specialist, you will play a crucial role in enhancing the productivity of the Sales Unit by collaborating closely with them. Your responsibilities will include providing training, coaching, and Just for Winners (JFW) sessions to the team. You will also be responsible for guiding probationers towards successful probation clearance and ensuring high activation levels among frontline sales staff. Your role will involve training and coaching Agency Managers on various aspects such as knowledge, skills, and productivity through classroom sessions, joint fieldwork, and individual counseling. Additionally, you will work in coordination with Branch Managers (BMs) to plan and set goals for the Agency Managers. Conducting training sessions on products, processes, and lead generation activities will be part of your routine. You will be accountable for onboarding Agency Managers through training and assessments, as well as providing support for organizing Customer Meets and Worksites. Your role will also entail driving specialized initiatives for Branch Retention to contribute to the overall growth and success of the sales unit. In terms of technical competencies, you should possess knowledge of insurance concepts, pricing, product structures, banking and financial products, as well as an understanding of the competitive environment and customer behavior in banking and insurance. Your expertise in training delivery, facilitation, and the utilization of various training tools will be essential for conducting effective training programs. Your personal attributes and skills should include excellent communication skills in verbal, written, and presentation formats. Stakeholder management, proactive development of others, feedback provision, and coaching abilities are key traits that you should exhibit. You should be adept at understanding the strengths, development needs, and aspirations of team members to create opportunities for their growth. Furthermore, you should be proactive in building relationships and promoting a culture of learning and growth within the team. A degree holder with at least 2 years of experience in sales or training, preferably at the postgraduate or graduate level, would be an ideal fit for this role. Please note that this position will require extensive travel to various locations across Uttarakhand to fulfill the responsibilities effectively.,

Job Title: Training and Quality Analyst Location: Taratala , Kolkata Experience: Required 2-5 years Employment Type: Full-time About the Role: We are looking for a dedicated Training and Quality Analyst who will be responsible for evaluating the performance of our team members and ensuring continuous improvement through training and development initiatives. This role is vital for maintaining high service standards and delivering exceptional customer or client satisfaction. Key Responsibilities: Quality Assurance: Monitor and evaluate calls, emails, chats, or operational tasks to ensure quality standards. Identify gaps in performance and provide actionable insights for improvement. Maintain quality audit reports and scorecards. Collaborate with team leaders and managers to implement performance improvement plans. Training & Development: Conduct new hire training, refresher training, and upskilling sessions. Design training modules, SOPs, and e-learning content. Evaluate training effectiveness and adapt methods based on results and feedback. Coordinate with operational teams to ensure learning is aligned with business goals. Reporting & Analysis: Generate quality and training-related reports and dashboards. Track key performance indicators (KPIs) related to quality and training impact. Recommend process improvements based on data trends. Collaboration & Support: Work closely with HR, Operations, and Process Excellence teams. Act as a point of contact for training feedback and quality concerns. Stay updated with product/process changes and ensure timely communication. Key Skills & Competencies: Strong analytical and observation skills Excellent communication and interpersonal skills In-depth knowledge of quality tools and training techniques Ability to manage multiple priorities and meet deadlines Proficiency in MS Office (Excel, PowerPoint, Word); familiarity with LMS/QA tools is a plus Qualifications: Graduate in any discipline (Preferred: Training & Development or Quality-related certifications) Proven experience in a similar role (Quality Analyst / Trainer / QA Trainer) Experience in [industry e.g., fleet management, customer service, logistics] is preferred

Job Summary: We are hiring a passionate and results-driven Sales Executive (1 to 4 years experience) to promote and sell high-rise residential apartments . The role involves engaging with walk-in customers, conducting site visits, explaining project features, and converting leads into sales. This is a client-facing role that requires strong communication, follow-up, and presentation skills. Note: Candidates who are local to hyderabad and Immidiate Joinners can apply this position Key Responsibilities: 1. Lead Management & Client Engagement Attend to Direct walk-in clients at the site office or sales gallery. Understand customer requirements and suggest suitable apartment options in high-rise projects. 2. Site Visits & Project Demonstration Schedule and conduct site visits with clients and explain key highlights such as layout, floor plans, amenities, and views. Highlight project like high-rise advantages (view, ventilation, security, premium amenities). Build confidence with customers by explaining legal approvals, RERA compliance, and payment plans. 4. Market Research & Customer Feedback Gather market insights about competitor projects, pricing, and offers. Provide feedback to management on buyer preferences and queries. Key Skills : Strong verbal communication and Fluency in English, Telugu, Hindi. Customer-centric approach with a positive attitude. Good understanding of high-rise apartment features, specifications, and buyer behavior. Basic knowledge of property sales processes and documentation. Proficiency in MS Excel and WhatsApp/Email communication. Qualifications: Bachelors Degree or Post Graduate (B.Com, M.BA) 0 to 3 years of experience in real estate sales (preferred) Freshers with excellent communication and a passion for real estate are encouraged to apply.

Job Summary: We are hiring a passionate and results-driven Sales Executive (2 to 3 years experience) to promote and sell high-rise residential apartments . The role involves engaging with walk-in customers, conducting site visits, explaining project features, and converting leads into sales. This is a client-facing role that requires strong communication, follow-up, and presentation skills. Note: Candidates who are local to hyderabad and Immidiate Joinners can apply this position Key Responsibilities: 1. Lead Management & Client Engagement Attend to Direct walk-in clients at the site office or sales gallery. Understand customer requirements and suggest suitable apartment options in high-rise projects. 2. Site Visits & Project Demonstration Schedule and conduct site visits with clients and explain key highlights such as layout, floor plans, amenities, and views. Highlight project like high-rise advantages (view, ventilation, security, premium amenities). Build confidence with customers by explaining legal approvals, RERA compliance, and payment plans. 4. Market Research & Customer Feedback Gather market insights about competitor projects, pricing, and offers. Provide feedback to management on buyer preferences and queries. Key Skills : Strong verbal communication and Fluency in English, Telugu, Hindi. Customer-centric approach with a positive attitude. Good understanding of high-rise apartment features, specifications, and buyer behavior. Basic knowledge of property sales processes and documentation. Proficiency in MS Excel and WhatsApp/Email communication. Qualifications: Bachelors Degree or Post Graduate (B.Com, M.BA) 2 to 3 years of experience in real estate sales (preferred) Excellent communication and a passion for real estate are encouraged to apply.

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Job Summary We are seeking a dedicated Team Lead for our B&L department with 6 to 8 years of experience. The ideal candidate will possess strong technical skills in MS Excel and have domain experience in Frclsr Claim File&srv(MortgLn) Default Report&Analytic-MortLn. This role requires working from office during night shifts. Responsibilities The Team Leaders objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He or she will report to the Team Manager or Delivery Manager Operations who will be the first point of contact for any issues questions or concerns. Key Result Areas (KRAs) 6 Plus years experience working with Loss Mitigation in a servicing collections environment. The Team Leader is expected to actively lead and motivate the team for whom he or she is the primary point of contact. 2 plus years of experience working with Fannie Mae Freddie Mac and Government guidelines required. Prior leadership experience preferred. Actively involved with the team and be aware of issues including potential issues within the team and appropriately resolve escalate the same. Ability to identify the strengths and weaknesses of his her team members and provide them with appropriate guidance and direction. Actively promote the company ethos and create and maintain an environment which encourages retention. Proactively Identify and implement feasible solutions to issues which could lead to attrition. Operations Ensure all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. The Team Leader to ensure smooth operations daily by ensuring all service level agreements are met in terms of quality productivity and turnaround time by active interaction with the business area. Take ownership of identification and resolution of daily operational admin and technical issues. Timely and accurate submission of all reports sought by the management or by the business area and ensure prominent levels of internal and external customer service. Periodically review and suggest revision of the quality and productivity targets based on the teams performance to improve overall process efficiency and deliver excellent customer service. Initiate Training and Updates to the team members Keep the Manager Leadership appraised of members needs staffing issues technical and performance issues. Interact with the BA to be transparent on the business front. Tracking of Loan modification transaction as per scheduled timeline. Ensure to meet and track the SLA orTAT for no delays. Mentor Loss Mitigation Specialists while assisting Manager with tasks such as scheduling meetings training and creating a positive work environment. Assist Loss Mitigation Specialists dealing with escalated accounts and ensure necessary steps are taken to resolve them within established deadlines. Be available to Loss Mitigation Specialists when they need assistance. Meet department standards as they relate to daily productivity metrics. Perform side by sides for new hires and existing employees. Assist Loss Mitigation Manager with review and compilation of investor insurer and client reporting requests as needed. Point of contact for new hires and existing employees Performs additional projects and duties as assigned by Management. Teamwork Ability to create and maintain an environment that fosters teamwork in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. Actively participate and encourage participation in Team Organizational events. Continuous Improvement Consistent improvement upon current performances and raise the bar of expectations and standards. Contribution of ideas suggestions which improve the process efficiency or enhance the way we work. Encourage and invite suggestions from the team and implement them if found feasible. Appraisals Conduct and document appraisal reviews of the team members on at least a monthly basis. Provide regular and constructive feedback to individual team members focusing on their performance rather than the personality of the individual in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. To be open and receptive to feedback. Qualification Graduate any discipline 4 to 5 years of experience in BPO US Mortgage Loss Mitigation domain Minimum of 2 years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry Loss Mitigation knowledge Able to meet goals and deadlines in a fast paced environment. Certifications Required Certified Microsoft Excel Specialist Mortgage Loan Servicing Certification

Job Summary: We are looking for a forward-thinking and passionate Computer Science Teacher to guide students (Grades 38) in developing digital literacy, computational thinking, and responsible tech usage. The educator will integrate NEP 2020 competencies such as coding, digital citizenship, and problem-solving with CBSE standards, preparing learners for a technology-driven world through engaging, project-based instruction. Key Responsibilities: 1. Teaching & Learning Facilitation Plan and deliver lessons in foundational computer skills, coding (block and text-based), algorithms, digital design, and internet safety. Use NEP-aligned pedagogies like hands-on learning, gamified platforms, and interactive digital tools. Adapt instruction to suit learners’ age, pace, and learning needs. 2. Curriculum & Content Development Design learning modules and lesson plans that align with CBSE and NEP 2020 objectives. Integrate computational thinking across subjects (Math, Science, Arts). Keep curriculum updated with emerging technologies (AI, robotics, IoT basics where age-appropriate). 3. Assessment & Feedback Conduct regular formative and summative assessments (projects, quizzes, presentations). Maintain digital portfolios and provide individualized, competency-based feedback. Use performance data to refine teaching strategies and student support. 4. Digital Citizenship & Ethical Use Teach safe, legal, and ethical use of technology including cyberbullying awareness and data privacy. Foster a sense of responsibility in online behavior, digital collaboration, and e-wellness. 5. Student Engagement & Enrichment Encourage coding challenges, tech clubs, app design, and inter-school competitions. Guide students in project-based learning such as game development, website creation, and animation. 6. Professional Development & Collaboration Collaborate with peers for interdisciplinary projects and STEAM activities. Maintain student records, reports, and documentation as per academic guidelines.

US Health and welfare Voice Exp Medical billing AR Call Quality analyst Call Monitoring International BPO Rotational Shifts 5 days working

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one sessions. Partner with Team Leaders and Trainers to drive performance improvements and close skill gaps. Process Improvement & Compliance Identify trends, agent errors, and operational gaps based on audits. Recommend process and policy changes to enhance customer satisfaction and compliance. Ensure compliance with internal quality standards and regulatory requirements (e.g., HIPAA where applicable). Reporting & Analytics Maintain and share detailed quality audit reports, highlighting strengths, improvement areas, and action plans. Analyze quality scores, CSAT/NPS trends, and drive continuous improvement initiatives. Calibration Participate in regular calibration sessions with QA, Operations, and Client teams to ensure scoring consistency and alignment. Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 4+ years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Quality Analyst/Auditor in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Strong understanding of customer service, compliance protocols, and quality standards. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Roles & Responsibilities - - Be able to audit sales calls, support tickets for tangible & intangible parameters - Train thoroughly with the CRM, understand the sales, support, admissions process in entirety and conduct audit pertaining to compliance, quality of call, any unfair means for sale etc - Review and evaluate audit findings along with objectives, method used for audit and prepare comprehensive audit reports for management internally - Audit customer support team basis incoming tickets and resolution to ensure learner experience is the best in class - Coordinate with training team to ensure regular training and retraining on good practices for sales and support teams - Ensure compliance with ethical standards and professional guidelines, and maintain confidentiality of audit information - Collaborate with cross-functional teams to ensure effective communication and resolution of audit issues - Stay up-to-date with industry trends and best practices, and incorporate them into audit processes and procedures Academic Requirements/Qualifications- - 2-3 years of experience in auditing in inside sales and customer service - Ability to understand data and prepare audit reports - Excellent communication and interpersonal skills - Ability to work under pressure and meet deadlines

Job Description for Team Leader Job Title: Team Leader Reporting to : Team Manager/Delivery Manager, Operations Objectives The Team Leader’s objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Leadership: 2 yrs. of team management experience. 2+ years of experience working with multiple investors for foreclosure. Managing all people related issues coordination with HR and internal leadership as required. Ability to identify the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction. Actively promote the company ethos and create and maintain an environment which encourages retention. Proactively Identify and implement feasible solutions to address issues which could lead to attrition. Operations: Interact with all relevant client stakeholders and ensure all KPI’s are delivered as per the set target. Prepare weekly/ daily /monthly MIS’s / MBR/ QBR and conduct reviews with client . Ensure all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. Take ownership of identification and resolution of daily operational, admin and technical issues. Manage and respond to all client escalations in a timely manner. Timely and accurate submission of all reports sought by the management or by the business area and ensure prominent levels of internal and external customer service. Monthly review and suggest revision of the quality and productivity targets based on the team’s performance, to improve overall process efficiency and deliver excellent customer service. Ensure all trainings are completed for self and teams ,nominate self and team members for additional trainings to improve skillset. Keep the Manager/ Leadership appraised of member’s needs, staffing issues, technical and performance issues. Conduct training for new hires as an when required. Mentor Foreclosure associates while assisting Manager with tasks such as scheduling, meetings, training, and creating a positive work environment. Assist Foreclosure associates dealing with escalated accounts and ensure necessary steps are taken to resolve them within established deadlines. Be available to Foreclosure associates when they need assistance. Meet department standards as they relate to daily productivity metrics. Perform side by sid quality review for new hires and existing employees. Assist Foreclosure Manager with review and compilation of investor, insurer, and client reporting requests as needed. Point of contact for new hires and existing employees Performs additional projects and duties as assigned by Management. Teamwork: Ability to create and maintain an environment that fosters teamwork, in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. Actively participate and encourage participation in Team/ Organizational events. Continuous Improvement: Consistent improvement upon current performances and raise the bar of expectations and standards. Contribution of ideas / suggestions which improve the process efficiency or enhance the way we work. Encourage and invite suggestions from the team and implement them if found feasible. Appraisals: Conduct and document appraisal reviews of the team members on at least a monthly basis. Provide regular and constructive feedback to individual team members focusing on their performance rather than the personality of the individual, in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. To be open and receptive to feedback. Qualification: Graduate any discipline 4 - 5 years of experience in BPO, US Mortgage – Foreclosure -domain Minimum of 2 years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS-office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry- Foreclosure- knowledge Able to meet goals and deadlines in a fast-paced environment.

Role & responsibilities Quality Analysis Responsibilities Identify and remedy defects within the production process Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Requirements and skills Proven work experience as a Quality Analyst or similar role Experience in quality inspection, auditing and testing Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA databases and applications Strong analytical and problem-solving skills Meticulous attention to detail Relevant training and/or certifications as a Quality Analyst Preferred candidate profile 5 Days working General Shift timing Need immediate joiner

As a dedicated team member, you will be responsible for achieving contributed value targets set for the branch and ensuring sales volumes for multiple products. Your role will involve sourcing quality underwriting diligence to meet sales targets while effectively controlling delinquencies and frauds. It is crucial to provide a superior customer experience and manage Turn Around Times (TATs) on credit processing efficiently. Minimizing pre and post disbursal discrepancies is also a key aspect of this role. You will be expected to monitor branch performance in terms of various key drivers such as Contributed Value, Volumes, Profitability, Expenses, Losses, Employee Retention, Employee Productivity, and Customer Experience. Additionally, you will continuously work towards maximizing individual employee performance and overall productivity. People management is an essential part of this role, involving motivating and developing the branch team to excel. Managing and mentoring the team to keep attrition of branch staff low is imperative. Regular meetings with branch staff should be conducted to provide open and honest feedback, as well as to seek feedback from the team. If you are passionate about driving team success, fostering a culture of excellence, and ensuring high performance standards, this role offers a dynamic opportunity to make a significant impact within the organization.,

At PwC, your role in tax services will involve providing advice and guidance to clients on tax planning, compliance, and strategy. You will assist businesses in navigating complex tax regulations and optimizing their tax positions. Specifically, in tax compliance, your focus will be on ensuring clients" adherence to tax laws and regulations. This will include reviewing and analyzing financial data, preparing and filing tax returns, and helping businesses meet their tax obligations while minimizing the risks of non-compliance. As a driven individual with a curiosity for learning, you will be an essential and reliable member of a team. In our dynamic environment, you will need to adapt to working with various clients and team members, each presenting unique challenges. Every experience will be an opportunity for your personal and professional growth. It is expected that you take ownership of your tasks and consistently deliver high-quality work that adds value for our clients and contributes to the success of the team. As you progress within the Firm, you will establish a reputation for yourself, creating more opportunities for growth and advancement. To excel in this role, you should possess a range of skills, knowledge, and experiences, including but not limited to: - Demonstrating a learning mindset and taking responsibility for your own development - Valuing diverse perspectives, needs, and emotions of others - Cultivating habits that support high performance and personal growth - Actively listening, asking clarifying questions, and articulating ideas effectively - Seeking, reflecting on, acting upon, and providing feedback - Gathering information from various sources to analyze facts and identify patterns - Committing to understanding business operations and developing commercial awareness - Applying professional and technical standards, such as specific PwC tax and audit guidance, and upholding the Firm's code of conduct and independence requirements Qualifications Required: - Any Graduation/Post Graduation Experience: - 0+ years Technical Requirements: - Experience of at least 3-4 tax seasons or 1.5-2 years in the relevant tax area, tax accounting, or general accounting - Strong understanding of relevant tax and accounting concepts - Proficient in tax return preparation, bookkeeping, and related error-free services - Ability to validate and analyze data accurately and efficiently - Self-review skills to ensure high quality work output - Keeping abreast of tax technical and technological developments - Producing work that meets professional standards - Thinking critically and asking questions to understand data and information from clients while actively participating in meetings General Skills: - Excellent communication skills - Ability to comprehend instructions and take ownership of assigned tasks - Proficiency in MS/Google/Adobe enterprise solutions - Familiarity with IT environments and available tools - Compliance with risk management and procedures - Effective sharing and collaboration with team members to foster a positive work environment - Working towards individual goals and comfortable with target-oriented deadlines - Capable of guiding and supporting new team members with technical queries,

You will be responsible for organizing training programs on Planning & Installation for all new dealers. It is essential to maintain profitability as per the costing provided by the sales team. Handling all major projects and ensuring they are completed within the agreed timelines is a key part of this role. You will need to visit all dealer jobs periodically to maintain the quality of Installation as per the standards set by the company. Training and developing the dealer team on all new products introduced will also be one of your tasks. Building and maintaining good relationships with key customers during the installation stage and collecting satisfaction letters is crucial. Preparing and providing necessary cost variance reports for all major jobs executed is a part of your responsibilities. Releasing timely work orders to dealers on NAD / Key customer jobs is also important. Submitting necessary documentations and bills to customers and ensuring timely collection is another aspect of this role. You will be required to provide continuous feedback on the product quality to the Product Managers and contribute to improvement efforts. Supporting Channel Partners with necessary spares during pre-commissioning failures is also part of the job. Preparing pre-commissioning failure reports to Quality / Factory and obtaining necessary credit to branch is essential. Claiming timely insurance on damaged machines delivered at warehouse/sites and following up for necessary settlement is also part of your duties. Ensuring credits for spares issued during pre-commissioning failure from the factory is crucial. Lastly, you will need to ensure there are no escalations, and in case of any escalations, resolve them at the earliest.,

As an experienced candidate with 2-3 years of experience in US Process, you will be responsible for supervising and supporting team members in their daily operations. Your role will involve delegating tasks, setting clear team goals and deadlines, and monitoring team performance by reporting on metrics. Providing feedback, coaching, and training to team members will be essential to ensure their professional growth. Creating a positive, productive, and inclusive team environment is a key part of your responsibilities. You will be expected to resolve conflicts and address any performance issues that may arise among team members. Ensuring adherence to company policies, procedures, and standards is crucial to maintain a high level of operational efficiency. Collaborating with other departments to achieve organizational objectives will be an integral part of your role. You will lead team meetings and communicate important updates to ensure alignment within the team. Identifying areas for improvement and suggesting solutions to enhance team performance will be appreciated. Effective communication with team members in both US and India is vital for successful coordination. This full-time position offers a flexible schedule with day, night, and rotational shifts. Performance bonuses and yearly bonuses are part of the benefits package. The work location for this role is in-person, providing opportunities for direct engagement and collaboration with team members.,