1566 Feedback Jobs - Page 34

As a Demo Class Instructor at PlanetSpark, your primary responsibility will be to conduct demo classes following the PlanetSpark content and methodology. You will play a crucial role in ensuring an amazing demo experience for both the child and parent by showcasing the benefits of our program effectively. In addition to demo classes, you will conduct regular classes post-enrolment using our in-house curriculum. It will be essential for you to provide timely feedback to the child to help them progress effectively. Adherence to the schedule for both demo and regular classes is key to maintaining consistency and quality in our educational offerings. About Company: PlanetSpark is dedicated to nu...

As a Quality Analyst in the BPO industry, you will be responsible for monitoring and evaluating inbound and outbound calls to ensure the quality of service provided by call center agents. Your key responsibilities will include developing and maintaining quality assessment criteria and standards in alignment with company policies and customer expectations. You will provide constructive feedback and coaching to agents based on evaluation results to foster a culture of continuous improvement. Additionally, you will analyze call data and performance metrics to identify trends and areas for improvement. It will be your duty to prepare and present regular reports on call quality and agent performa...

As an Assistant Manager in the BPO industry, you will be expected to have an overall 5-6 years of experience, with a minimum of 6 months to 1 year specifically as an Assistant Manager. Your role will require you to have a customer-oriented approach and a belief in putting the customer first. You should possess analytical, logical, reasoning, and numerical abilities, along with the skill to observe, analyze, and provide constructive feedback. Excellent oral and written communication skills are essential, along with a process-oriented and structured thinking mindset. Proficiency in Excel and PowerPoint is also a key requirement. Your responsibilities will include having experience in Presales ...

We are seeking a talented user-experience (UX) designer with 8 to 10 years of experience to understand the requirements of all digital products and projects at WVS. You will be responsible for conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes. As the UX lead, you will design the functionality of the products, iterate based on user-testing feedback, and oversee a small team of 2 to 3 members, ensuring a great user experience for all digital assets. Your responsibilities will include translating concepts into user flows, wireframes, mockups, and prototypes that result in intuitive user e...

As a photo editor, you will be responsible for manipulating and enhancing visual media (images) to create a polished and cohesive final product. This role spans across various industries such as film, television, social media, advertising, journalism, and corporate communications. Your tasks may range from basic adjustments to complex edits, including special effects, color grading, and creative storytelling. You will work with images to enhance their appearance, correct technical issues, and ensure they align with the required style or purpose for a project. This involves tasks like basic image adjustments, such as color correction, exposure adjustments, and cropping and resizing. Additiona...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT: Archana- 9332827358

Job Title: Healthcare Quality Excellence Assistant Manager - Voice Processes Basic Function The Quality Excellence Assistant Manager is responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes. Essential Functions Ensure timely onboarding and incubation of QCAs and QE AMs for assigned voice processes and ensure quality deliverables such as call monitoring, coaching/feedback, and reporting targets are met. Support the setup and stabilization of Quality Compliance for voice processes in coordination with Operations, Migrations, and Training teams. Ensure timely and accurate reporting of quality...

Well, we need someone with college or vocational school graduation as a qualification and whos willin Well, we need someone with college or vocational school graduation as a qualification and who’s willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? That’s definitely a plus! g to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Customer service). Have experience on phone, email, and live chat support? That’s definitely a plus!

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Coordinate & manage interview scheduling Ensure timely collection & consolidation of interview feedback from panel members Manage hiring vendor relationships Partner with business leaders to improve hiring manager capability in recruitment practices Required Candidate profile Masters in Human ResourcesExcellent scheduling,coordination&communication skillsStrong stakeholder management & exceptional team collaboration skills Provide timely updates to candidates&hiring teams

As a Teacher at PlanetSpark, you will be responsible for conducting online demo classes using our specialized content and teaching methods. Your primary goal will be to ensure that both the child and the parent have a delightful experience during the demo sessions. Once a child is enrolled, you will transition to teaching regular online classes using the curriculum provided. It is essential to provide timely feedback to the child to support their learning journey effectively. PlanetSpark is dedicated to nurturing the next generation of confident speakers and creative writers. We operate globally across 11 countries, offering personalized 1:1 classes in public speaking and creative writing le...

As a Team Leader-Service Recovery in the Customer Experience department, you will be responsible for managing a team of officers who reach out to customers identified as detractors to address their concerns effectively. Your primary duties will include overseeing the team's analysis of customer feedback, monitoring and addressing queries, requests, and complaints in the bank's CRM system, and assisting team members in providing end-to-end resolutions to customers. You will also be expected to evaluate team calls, offer constructive feedback for improvement, and ensure that the team meets performance parameters based on the Scorecard metrics. Additionally, you will be involved in handling adh...

You are a passionate and detail-oriented Graphic Designer responsible for conceptualizing and creating engaging visual content for both digital and print media. Working closely with the project management team, you will understand client requirements and deliver high-quality designs that meet expectations and deadlines. Your responsibilities will include developing creative ideas and concepts based on client briefs and project objectives, designing logos, brochures, websites, social media graphics, advertisements, and other marketing materials. You will collaborate with project managers and clients to ensure designs meet expectations, maintain visual consistency across all materials in align...

As a Training Facilitator at Kapable, you will be responsible for conducting engaging and interactive training sessions focused on critical thinking, communication, and leadership skills. Your role will involve utilizing various teaching methods such as presentations, simulations, and group discussions to ensure an effective learning experience for participants. Additionally, you will provide personalized one-on-one coaching to support learners in achieving their personal and professional goals. Collaboration with the curriculum development team is essential to create and update training materials that meet the evolving needs of the learners. Customizing training content to address the speci...

You will be responsible for auditing calls, emails, and chats (live, recorded & remote) by scoring them on a defined audit form. It is essential to document the audited calls, emails, and chats in the designated audit form and ensure completion of audit targets within specified timelines. Providing structured and timely feedback, including actionable recommendations, to representatives and management for enhancing individual and team performance is a key aspect of your role. Your duties will also include determining the readiness of new hires post-training, supporting the training and operations team in reviewing training materials, and sending reports to stakeholders as needed. Ensuring ong...

As a candidate for the position, you will be expected to possess excellent communication skills in both English and Tamil, with proficiency in reading and writing in both languages. A strong inclination towards teaching is essential for this role, as you will be responsible for providing feedback and reports to students on their daily assignments through chat, helping them track their progress and identify areas for improvement. Your role will also involve engaging with students through calls, making a minimum of 100 calls per day to keep customers engaged. You will motivate and encourage students via chats and calls, ensuring they remain enthusiastic and committed to their learning goals. R...

The Sales Trainer position involves conducting training, feedback, and refresher courses for the sales team (Telecalling staff). You will collaborate with the sales staff to identify issues employees are facing and work towards maximizing their effectiveness through training programs. Responsibilities include analyzing day-to-day training needs, auditing calls, creating training curriculums, developing training materials, conducting training sessions (both online and in classroom settings), and exploring new approaches for program enhancements. Additionally, you will collect feedback from trainers and trainees, measure trainee performance, coordinate with external trainers and managers, and ...

You will be responsible for managing projects as and when assigned, including scheduling visits to client office locations. Your duties will encompass pre-recruitment, recruitment, induction, employee database management, exit formalities, confirmation formalities, statutory compliance and benefits, training and development, review and feedback, employee relations, and policy drafting. This is a full-time position with a day shift schedule. The ideal candidate should hold a Bachelor's degree. A minimum of 4 years of experience in HR, as well as a total of 4 years of work experience, is preferred. Additionally, possessing a Professional in Human Resources certification is preferred. As part o...

As a Sales Trainer at our company located in Bangalore, Karnataka, you will be responsible for conducting training sessions focused on developing sales skills in the Non-Banking Financial Company (NBFC) and Financial Products sector. Your role will involve designing engaging training materials, assessing the training needs of sales employees, and providing personalized coaching to enhance their sales techniques. It is essential for you to be proficient in both English and Kannada to effectively deliver the training programs. Your key responsibilities will include developing and delivering training sessions, designing training materials and modules, customizing training programs based on indi...

At PwC, our tax services team focuses on providing advice and guidance to clients on tax planning, compliance, and strategy. We help businesses navigate complex tax regulations and optimize their tax positions. In the private tax department at PwC, you will specialize in offering personalized tax planning and compliance services to high-net-worth individuals and privately-owned businesses. Driven by curiosity, you are a reliable and contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity for you to learn and grow. You are expe...

The job involves identifying prospects through lead generation activities such as obtaining references from Chartered Accountants, existing customers, etc. You will be required to coordinate with pre-sales resources to schedule appointments for product demonstrations. Utilizing appropriate tools, you will conduct product/solutions demos and provide quotations to potential customers. It will be your responsibility to understand the business needs of prospects and demonstrate how these needs can be addressed through the product demo. Additionally, you will identify any customization or training requirements from new prospects. Once a prospect is onboarded, you will be responsible for the insta...

As a Brand Promoter, you will play a crucial role in representing and promoting our brand to the target audience. Your responsibilities will include showcasing our brand in a positive light at various events, trade shows, retail environments, and social media platforms. You will be instrumental in planning and executing promotional campaigns, product demonstrations, and events to enhance brand visibility and drive sales. Interacting with potential customers, addressing their queries, and providing detailed information about our products/services will be a key part of your role. Your ability to engage with customers effectively will be essential in generating interest and creating a positive ...

As a Market Research professional, you will be responsible for conducting detailed research to identify market trends, customer preferences, and competition analysis. Your insights will drive strategic decision-making within the organization. In addition to Market Research, you will engage in Direct Sales and Cold calling activities to promote our products/services and acquire new customers. Your persuasive communication skills will be crucial in converting leads into sales. As part of the role, you will also be involved in Sales Pitch Designing to create compelling presentations that effectively showcase the benefits of our offerings. Your creativity and attention to detail will play a key ...

As a Quality Assurance professional in the Revenue Cycle Management (RCM) industry, you will be responsible for managing various day-to-day activities to ensure the efficiency and effectiveness of the quality assurance processes. Your key responsibilities will include: - Managing leave planning discussions and scheduling for upcoming months. - Adhering to quality standard documents and ensuring compliance with set guidelines. - Deploying tasks by allocating targets and assigning Customer Service Executives (CSEs) for call monitoring. - Meeting daily targets and ensuring timely feedback closures for CSEs on monitored calls. - Conducting ATA (Audit the Auditor), call calibration sessions, prov...

The graphic designer creates visual concepts to effectively communicate ideas and address challenges, utilizing computer software or traditional methods. Their role involves overseeing the overall layout and design of diverse applications such as brochures, websites, and advertisements. Collaboration with clients, interpreting briefs to develop designs, and incorporating feedback to enhance the designs are crucial aspects of this role. On the other hand, a Video Editor is responsible for compiling, editing, and refining raw video footage into a polished final product, often in partnership with directors and producers. By utilizing specialized software, they manipulate video and audio element...