1565 Feedback Jobs - Page 24

As a Senior Customer Service Representative at Lutron's Gurugram location, you will be a crucial part of delivering exceptional support and creating meaningful experiences for customers. By engaging in hands-on product training, impactful customer interactions, and collaborative team initiatives, you will not only enhance the service provided but also advance your own career. This role offers a pathway to contribute your expertise across customer-facing teams, driving lasting value and making a real difference daily. **Key Responsibilities:** - Respond to customer inquiries through phone, email, or in person. Troubleshoot service issues and provide timely solutions. - Handle complaints with ...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits . Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO/customer service. Strong banking e...

As an Interior Designer, you should have excellent creative thinking skills and be able to create Modular designs based on conversations with a client. You should be confident communicating regularly with clients in order to assess their needs and be able to adjust a given approach based on feedback. You should maintain familiarity with the Interior Design landscape and trends in order to provide the best idea for the client. Roles and Responsibilities To own the Sales funnel & drive Sales Closure. To own Customer Experience during a project. To lead and own quality & accuracy of design deliverables. To own an end to end Project lifecycle.

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Mohali Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with ...

We are looking for a Quality Analyst to join our team, someone who is diligent about quality and continuous improvement. Job Responsibilities - Must be a confident communicator and be able to build rapport with the team Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable, Quality/Accuracy, Critical Thinker/Problem-Solver and Accountable. Need to do call barging & auditing. Monitor the Associates performances. Work with TL and moderators on ways to improve performance KPIs Investigate errors and conduct sample moderations, call out moderators, and conduct weekly one on ones. Calibrate and refresh/train team on required policy . Criteria - Need to have at least 1 year of expe...

As a Design & Sales Lead, you should have excellent creative thinking skills and be able to create Modular designs based on conversations with a client. You should be confident in communicating regularly with clients to assess their needs and adjust a given approach based on feedback. You should maintain familiarity with the Interior Design landscape and trends to provide the client with the best idea & drive Sales Closure. To own the Customer Experience during a project. To lead and own the quality & accuracy of design deliverables. To own an end-to-end Project lifecycle. Roles and Responsibilities Graduation / relevant Diploma. Minimum Experience 1.5 years as an Interior Designer. Led and ...

Role Overview: We are looking for a Quality Analyst (Call Audit) to evaluate, monitor, and improve the quality of academic counsellor and customer interactions. Roles and Responsibilities: Conduct phone call assessments for language, product and process for the sales agents. Conduct one on one and documented feedback sessions with the sales agents. Create action plans for sales agents based on the assessments. Conduct training classes on the process to ensure sales agents follow the company requirements while on a call. Created call scripts for sales agents based on the best practice methods to ensure the information provided to the customers are accurate and per the company standards. Prepa...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Role Overview: As a Quality Assurance Specialist, your primary responsibility will be to monitor and evaluate customer service calls to ensure quality standards are met. You will provide feedback and coaching to agents, ensure compliance with company policies and regulations, and analyze data to identify areas for process improvement. Your role will also involve collaborating with management to enhance training materials and refine quality standards. Key Responsibilities: - Listen to live and recorded calls to assess agent performance and customer interactions. - Evaluate interactions based on predefined quality parameters and identify trends for improvement. - Provide constructive feedback ...

As a Store Manager, your role involves meeting sales goals by training, motivating, mentoring, and providing feedback to sales staff. You will be responsible for ensuring high levels of customer satisfaction through excellent service, completing store administration, and maintaining outstanding store condition and visual merchandising standards. Additionally, you will report on buying trends, customer needs, and profits, while also proposing innovative ideas to increase market share. Conducting personnel performance appraisals to assess training needs and dealing with issues from staff or customers will be part of your responsibilities. You are expected to be a shining example of good behavi...

As a UX Designer at our company, your role will involve understanding the business requirements and technical limitations to create an exceptional user experience. You will be responsible for conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, wireframes, mockups, and prototypes. It will be expected of you to design the overall functionality of the product and iterate upon it based on user testing to ensure a great user experience. **Key Responsibilities:** - Translate concepts into user flows, wireframes, mockups, and prototypes for intuitive user experiences. - Facilitate the client's product vision by researching, conceiving, sketching, proto...

As a Manager Assistant at American Express, you will report directly to the Vice President of Enterprise Cloud and play a crucial role in ensuring the effectiveness and efficiency of the leadership team's operating rhythm and delivery of goals. Your responsibilities will include: - Partnering across the organization to define, document, and communicate strategic priorities that shape GI's mission - Tracking the organization's performance against GI's goals and objectives, and communicating progress to leadership regularly - Developing agendas and content for key meetings, events, and site visits - Drafting communications to be sent by members of the GI Executive Office - Hosting regular meet...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

Email your resume to Tanuja@wissenpro.com or call/WhatsApp at 889-702-1143 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionabl...

Job Description: At PwC, you will be part of the Talent and Development team focusing on finding, deploying, training, and enabling talent through talent identification and enhancing employee skills and knowledge. You will collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate, and train employees in line with market developments and firm strategy. Your work in staffing and deployment will involve managing and optimizing the deployment of employees within the organization to ensure the right talent is in the right place at the right time. As a reliable member of the team, you are expected to adapt to working with various clients ...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Roles and Responsibilities Conduct call quality analysis to ensure adherence to company standards. Monitor calls for quality check and provide feedback to agents on improvement areas. Utilize quality tools such as call monitoring software to track performance metrics. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide timely reports on call quality trends and recommendations for process improvements.

- Monitor and evaluate voice interactions for quality assurance. - Maintain audit records and prepare quality reports. Minimum 1 year of experience as a quality analyst on papers Excellent communication in English. call HR : 8355898680

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work from Office Bangalore only Must knows-English and Hindi

As a member of the cybersecurity team at PwC, your role will involve focusing on protecting organisations from cyber threats by utilizing advanced technologies and strategies. You will be tasked with identifying vulnerabilities, developing secure systems, and providing proactive solutions to safeguard sensitive data. Specifically, in the security architecture domain, you will be responsible for designing and implementing robust security frameworks to protect organisations from cyber threats. Your main objective will be to develop strategies and solutions that ensure the integrity of systems and networks. Key Responsibilities: - Apply a learning mindset and take ownership for your own develop...

You will be part of the business application consulting team at PwC, specializing in consulting services for various business applications to help clients optimize operational efficiency. Your role will involve analyzing client needs, implementing software solutions, and providing training and support for seamless integration and utilization of business applications, allowing clients to achieve their strategic objectives. **Key Responsibilities:** - Analyze client requirements and implement security measures within Oracle applications. - Provide consulting services for validating compliance and enhancing security. - Offer guidance and support for compliance with regulatory standards. **Quali...

As a Soft Skills Trainer at Bright, you will play a crucial role in designing and delivering training programs to enhance the soft skills of youth associated with the organization. Your passion for empowering youth will be instrumental in helping them succeed personally and professionally. Key Responsibilities: - Develop tailored soft skills training programs for diverse groups within the organization. - Conduct training needs assessments to identify gaps in soft skills competencies among youth. - Design engaging training materials, including presentations, handouts, and interactive activities. - Deliver training sessions in various formats such as workshops, seminars, and one-on-one coachin...

As a Soft Skills Trainer at Bright Future located in Hosa Road, Bengaluru, you will play a crucial role in designing, developing, and delivering training programs to enhance the soft skills of youth associated with the organization. Your passion for empowering youth with essential skills for personal and professional success will drive your success in this role. Key Responsibilities: - Develop customized soft skills training programs to cater to the diverse needs of youth within the organization. - Perform training needs assessments to identify gaps in soft skills competencies among the youth. - Create engaging training materials, including presentations, handouts, and interactive activities...