535 Feedback Jobs - Page 22

Description: We are seeking a highly motivated and experienced Team Lead with a strong BPO/IT International background to join our team. The ideal candidate will possess a minimum of 5 years of overall experience within the BPO or IT sector, along with at least 3 years of proven experience in effectively managing and leading teams. Requirements: Any Graduate or equivalent; Masters degree a plus. At least 2 years of leadership and management experience, with a proven track record of success Very strong expertise in Excel, powerpoint, Sheets/Docs Experience in process training design and delivery Experience and interest in curriculum development and management Excellent written and verbal communication skills, including public speaking Attention to detail a must. Quick learner with proven ability to lead and develop a team. Creative problem-solving and analysis skill. Desired experience in planning, strategising and managing a project independantly. Experience in Client communication would be an added advantage Candidate should be ready to completely Work from Office and should be open to work in Shifts Job Responsibilities: Assist Sr leads / AM's to carry out their day to day functioning Lead a team of specialists working on data entry initiatives Build team structure, recognize leadership potential, and develop enhanced skill sets within the team. Deliver new transit data in a timely manner to the highest possible quality standard Design and optimize existing processes, to ensure we optimize for efficiency and quality of output, and provide ongoing feedback on tools Provide regular reports on growth and performance of the department, and develop metrics to measure this growth. Training curriculum development and delivery for the teams within the Gurgaon office. Coordinate effectively with other Team Leads across Content Sourcing team Manage projects as needed. Assist in the evaluation of candidates What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Having Minimum 2 to 5 years of Quality Analyst in BPO. Experience in Call barging & auditing in BPO. Must have good communication in English,Hindi and analytical skills. Track Associate performance. Required Candidate profile 1.Communication Skills 2.Must be from BPO 3.Customer Service 4.Problem-Solving 5.Technical Proficiency 6.Adaptability Perks and benefits Performance Linked Incentive

SUMMARY Position: Restaurant Manager Location: Fiji Experience Required: Minimum 3 years Job Description: We are seeking a dynamic and experienced Restaurant Manager to take charge of daily operations and uphold exceptional customer service standards. This role, based in Fiji, involves overseeing staff, optimizing service efficiency, and ensuring consistent high-quality food, hygiene, and customer satisfaction. Key Responsibilities: Oversee and train restaurant staff to deliver outstanding service Manage scheduling, inventory, and vendor relationships Ensure food safety, cleanliness, and compliance with local regulations Address customer feedback and resolve issues promptly Implement strategies to drive sales and profitability through promotions and upselling Maintain accurate records of sales, expenses, and staff performance Requirements Minimum 3 years of experience in restaurant or hospitality management Strong leadership and team management abilities Excellent customer service and communication skills Proficiency in POS systems, budgeting, and knowledge of local food regulations Familiarity with the Fiji hospitality market is advantageous

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com

Job Description for Quality Manager Overview: As a Quality Manager within our organic products company, you will be responsible for overseeing and implementing quality control procedures throughout the production process. Your role is crucial in ensuring that our organic products meet and exceed industry standards, providing consumers with the highest level of quality and satisfaction. Key Responsibilities: Quality Control Oversight : Develop, implement, and manage quality control systems and procedures and monitor and evaluate the effectiveness of quality assurance programs. Team Leadership : Lead a team of quality control professionals, providing guidance and support and conducting training sessions to enhance the team's skills and knowledge. Regulatory Compliance: Stay informed about industry regulations and standards related to organic products and ensure compliance with local and international quality and safety standards. Product Testing and Analysis : Establish protocols for testing raw materials, in-process samples, and finished products and collaborate with laboratory technicians to analyse and interpret test results. Continuous Improvement : Identify opportunities for process improvement, implement corrective actions and drive continuous improvement initiatives to enhance overall product quality. Quality Reporting : Generate and analyse quality reports to identify trends and areas for improvement and present regular quality performance updates to management. Supplier Quality Management : Collaborate with procurement to evaluate and qualify suppliers based on quality criteria and conduct regular audits of suppliers to ensure adherence to quality standards. Customer Complaint Resolution : Address customer complaints related to product quality, implement corrective actions and implement strategies to minimize customer quality-related concerns. Cross-functional collaboration: Work closely with production, R&D, and other departments to address quality-related issues and provide support during the introduction of new products or processes. Qualifications: Bachelors degree in Quality Management, Food Science, or a related field. Proven experience in quality management, preferably in the organic products industry. In-depth knowledge of quality control procedures, regulations, and best practices. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills.

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad and Pune Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad and Pune Call/whatsapp CV Amit 8851792136, Neha 8287267407

Job Summary: We are seeking a motivated and detail-oriented Customer Support Executive to join our Spares Support team. The ideal candidate will be responsible for providing exceptional support and assistance to our customers regarding spare parts inquiries, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Roles and Responsibilities Roles and Responsibilities: Respond promptly to customer inquiries regarding spare parts for our range of construction equipment. Provide technical assistance and guidance to customers in identifying and sourcing the appropriate spare parts. Process spare parts orders and manage order tracking to ensure timely delivery. Liaise with inventory and logistics teams to monitor stock levels and manage back-orders. Maintain accurate records of customer interactions and transactions in our CRM system. Collaborate with internal teams to identify and resolve product issues or complaints. Assist in the creation of documentation, manuals, and training materials for spare parts. Conduct follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement. Stay up-to-date with product knowledge and industry trends to provide informed support. Contribute to a positive team environment and share best practices with colleagues.

Job Overview: As Quality Analyst for at Vindhya, you will play a crucial role in ensuring that all customer interactions are of the highest quality and meet the company's standards. Your primary responsibility will be to monitor, evaluate, and provide feedback on customer interactions handled by the agents. Your aim will be to improve overall customer experience, agent performance, and adherence to organizational guidelines. Responsibilities: Call Monitoring and Evaluation: Performance Analysis: Training and Coaching Reporting and Documentation Root Cause Analysis: Continuous Improvement: Calibration Sessions: Qualifications: 1. Bachelor's degree or PUC with an equivalent experience as a Quality Analyst. 2. Proven experience as a Quality Analyst or a similar role in a BPO environment. 3. Excellent listening, analytical, and problem-solving skills. 4. In-depth knowledge of customer service principles and practices. 5. Familiarity with relevant call center software and/or tools as applicable. 6. Strong attention to detail and ability to multitask effectively. 7. Outstanding communication skills, both written and verbal. 8. Ability to provide constructive feedback in a positive and encouraging manner. 9. Flexibility to adapt to changing business needs and priorities. 10. A customer-centric mind set with a commitment to delivering exceptional service. Working place and Hours: 1. Work place: Vindhya Head Office Rajaji Nagar, Bangalore 2. General Shift: 9.30AM -6.30PM 3. Days: Monday to Saturday

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pavithra S - 9626261016, PavithraS19@hexaware.com

Roles and Responsibilities: 1. Handle outbound and inbound calls from recruiters 2. Make outbound calls to gather feedback and build relationships with recruiters 3. Reach out to new recruiters to promote Job Hai's benefits and assist with free job postings. Working days- 6 days