1564 Feedback Jobs - Page 2

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills t...

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills t...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

To execute, manage process and drive continuous improvements. The Pod Leads besides being the PoCs for the process and manage a set of people, wil be expected to process cases on regular basis to keep themselves updated with any and al process related procedures. Therefore, the role wil require candidates with a high degree of ownership and process improvement expertise. Must have skills/ qualifications Minimum Graduate in streams of commerce, geography, management, mathematics, science, computers or engineering 3-5 years experience (including at least 1 year of managing teams) in similar environments / tech companies End-to-end ownership of the team. Manage efficiency & effectiveness of the...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Only Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

As a Product Marketing Executive in Coimbatore, you will play a crucial role in supporting product marketing strategies, enhancing brand positioning, and ensuring successful product launches. Your responsibilities will include developing clear and compelling product messaging, conducting market research, creating marketing collateral, managing campaigns, engaging with customers, supporting sales teams, analyzing performance, and reporting on campaign success. Key Responsibilities: - Develop clear and compelling product messaging to communicate benefits and unique selling points to different target audiences. - Conduct market research to identify industry trends, competitor strategies, and cu...

You will be joining SAP's Value Management Team where you will have a key role in defining and implementing strategic and value-based approaches for engaging with strategic customers from SAP's premium segments. As a trusted advisor, you will guide customers through the value journey, from identifying potential value to realizing it with SAP Signavio's solutions. Your responsibilities will include: - Defining and driving strategic and value-based approaches for engaging with strategic customers - Acting as a trusted value and transformation advisor throughout the customer value journey - Providing guidance along SAP Signavio's customer engagement model - Maximizing business outcomes for both...

As a Quality Analyst in the BPO industry, your role will involve monitoring and evaluating inbound and outbound calls to assess the quality of service provided by call center agents. You will be responsible for developing and maintaining quality assessment criteria and standards in alignment with company policies and customer expectations. Providing constructive feedback and coaching to agents based on evaluation results will be essential to foster a culture of continuous improvement. Your key responsibilities will include: - Monitoring and evaluating inbound and outbound calls - Developing and maintaining quality assessment criteria and standards - Providing feedback and coaching to agents ...

As a Photo Editor, you will be responsible for manipulating and enhancing visual media (images) to create a polished, cohesive final product. You will work across various industries, including film, television, social media, advertising, journalism, and corporate communications. Your role can range from basic adjustments to complex edits involving special effects, color grading, and creative storytelling. **Key Responsibilities:** - Basic Image Adjustments - Color Correction: Adjusting the brightness, contrast, saturation, and hue to make the image visually appealing. - Exposure Adjustments: Fixing underexposed or overexposed areas in photos. - Cropping and Resizing: Reframing the image or c...

As an Assistant Manager in the BPO industry, your role involves focusing on customer orientation and believing in putting the customer first. You should possess analytical, logical, reasoning, and numerical abilities to observe, analyze, and provide constructive feedback. Excellent oral and written communication skills are crucial for this role, along with process orientation and structured thinking. Proficiency in Excel and PowerPoint is also required. Your key responsibilities will include: - Experience in Presales and Inbound campaigns - Effective performance planning for yourself and your team, including time management, conflict resolution, and self-organization - Ensuring a positive em...

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you. As Executive - Operations at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now! Rol...

Selling online property advertisements / branding solutions to clients by assessing their business requirements. Managing portfolio of existing enterprise/Key accounts with multiple business unit. Achieving sales targets through focus on existing client base in the assigned territory. Handling complete sales cycle ensuring committed deliveries and campaigns focus on renewals. Building and managing strong relationships with clients and helping product with continuous feedback. Achieving sales targets through growing existing client base in the assigned territory. This is an Individual Contributor role.

Hi, We have a walk-in interview for Quality analyst for UK shifts. Education HSC & above Experience - 1 yr & above (experienced in any international customer support) Good spoken skill in English is required Work from office only Shift timings UK shifts Salary Details - Experience (1yr & above) Ctc 4 Lakhs Per Annum - 25k take per month (Salary Not Negotiable) Should be able to join immediately 5 days working a week and 2 days week-off Fixed Week Offs on Saturday and Sunday Free cab facility provided for pick and drop (*25km radius, doorstep pick and drop) If interested, walk-in to the below address Foundever CRM India pvt ltd TRIL Infopark Ltd, 1st floor Block-C Hardy Tower Ramanujan IT SEZ...

Qualification : 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification : Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.W...

The Quality Analyst is responsible for monitoring and evaluating the quality of inbound and outbound calls, chats, and emails handled by the operations team. The role ensures that customer interactions are aligned with company standards, compliance requirements, and client expectations. The QA will provide actionable feedback, identify training needs, and contribute to continuous process improvement to enhance overall customer satisfaction and performance quality. Key Responsibilities: Monitor and evaluate agent interactions (calls) to ensure adherence to quality standards, process compliance, and customer service guidelines. Conduct regular audits and prepare detailed quality reports highli...

[Australian Process/Immediate Joiners with excellent English Communication Skills Preferred] Job Title: Quality Analyst cum Trainer Location: Sector 48, Gurugram Department: Sales Process Reports To: Operations Manager Employment Type: Full-Time Job Summary: We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement. Key Responsibilit...

Job summary The Strategic Planning and Operations lead at Cognizant Marketing provides program leadership for complex multi channel marketing initiatives. As a Senior Manager you will drive end to end program management collaborating with stakeholders at all levels to deliver impactful results. This is a senior level role requiring strong leadership organizational agility and the ability to manage ambiguity while ensuring accountability and excellence. Responsibilities Program and Project Management Lead Agile program management for technology service line initiatives utilizing latest tools and templates Coordinate bi weekly reporting on project and marketing progress highlighting key milest...

Job Description for Enterprise Accounts at Info Edge India Ltd: We are seeking a dedicated and experienced professional to join our Enterprise Accounts team at Info Edge India Ltd. This role involves managing and expanding relationships with key enterprise clients to drive business growth and enhance customer satisfaction. The successful candidate will be responsible for understanding client needs, providing tailored solutions, and ensuring the overall success of our enterprise offerings. Key Responsibilities: - Build and maintain strong relationships with enterprise clients, acting as a primary point of contact. - Understand client requirements and deliver customized solutions that align wi...

Role Overview: At PwC, you will be part of the risk and compliance team focusing on maintaining regulatory compliance and managing risks for clients. Your role will involve providing advice and solutions to help organizations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a reliable and contributing member of the team, you are expected to adapt to working with various clients and team members in a fast-paced environment. Every experience will be an opportunity for you to learn and grow, taking ownership and delivering quality work that drives value for clients and contributes to the success of the team. Building a brand for yourse...

As a Team Leader in the international BPO sector, you will be responsible for leading and managing a team of 30 agents in an international voice process. Your main goal will be to achieve SLA, quality, productivity, and compliance targets. You will need to monitor performance using KRA/KPI metrics, conduct coaching sessions, provide feedback, and perform regular performance reviews. Handling escalations, improving CSAT scores, and coordinating with clients will also be part of your responsibilities. Additionally, tracking reports on shrinkage, attrition, adherence, etc., and collaborating with QA, HR, WFM, and Training teams will be crucial. Driving team engagement, maintaining discipline, a...

As a Graphic Designer, you will be creating visual concepts to communicate ideas and solve problems, primarily using computer software or by hand. Your responsibilities will include the overall layout and design of various applications such as brochures, websites, and advertisements. Key aspects of your job will involve collaborating with clients, developing designs based on briefs, and refining those designs based on feedback. Key Responsibilities: - Create visual concepts to communicate ideas effectively - Develop designs for various applications including brochures, websites, and advertisements - Collaborate with clients to understand their requirements - Refine designs based on feedback ...

As a Quality Analyst in the voice process operations at unifyCX, your role will involve monitoring, evaluating, and enhancing the quality of inbound and outbound voice calls to ensure customer satisfaction, process adherence, and policy compliance. Your responsibilities will include: - Monitoring and evaluating voice calls to assess agent performance against quality standards. - Providing constructive feedback and coaching to agents for improving call quality and customer interactions. - Analyzing quality trends to identify process gaps and training needs. - Maintaining and updating call quality scorecards and audit reports. - Collaborating with the training team to design refresher sessions...

As a leader in this role, your main responsibility will be to lead and manage engineering teams to ensure the delivery of high-quality software solutions. You will provide technical guidance, mentorship, and support to drive technical excellence and foster a culture of innovation. Collaboration with cross-functional teams is essential to align technical decisions with business objectives. **Key Responsibilities:** - Lead engineering teams effectively to achieve project goals and meet organizational objectives. - Oversee timelines, team allocation, risk management, and task prioritization for successful delivery of solutions within scope, time, and budget. - Mentor team members, conduct perfo...

Role Overview: As a member of the Smart Infrastructure Division at Siemens Ltd., you will play a crucial role in ensuring the efficient, reliable, and intelligent transmission and distribution of electrical power. Your responsibilities will include planning and performing routine testing of circuit breakers, ensuring readiness for customer inspections, handling site issues, interacting with vendors, supporting various departments, and maintaining records and reports. Key Responsibilities: - Plan and perform routine testing of circuit breakers according to relevant standards and customer requirements to ensure product quality. - Coordinate testing manpower, provide training to workmen on new ...