1564 Feedback Jobs - Page 17

1 Year and above as Quality Analyst 3 Years and above in Call Center

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric

Role: Social Media Specialist - Escalation Desk Location: Gurugram POC: Rohan Aggarwal (+91-8076997061/ rohan.aggarwal@spinny.com) About Spinny : About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1- year after- sales warranty....

QUALITY ANALYST bluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial services sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the delivery center based in Pune. We build all our solutions while leveraging the latest technology stack in AI, ML and NLP combined with decades of experience in risk management at some of the largest financial services firms in the world. Our clients are some of the biggest and the most progressive names in the financial services industry. W...

As an Academic Facilitator for User Experience Design, your role will involve taking care of overall academic responsibilities and ensuring the best student learning outcomes. Your key responsibilities will include: - Classroom teaching and facilitation of foundational subjects in User Experience Design - Delivery and facilitation of programs like B.Des Gaming and Animation - Curriculum content creation - Conducting workshops/master classes in Game Design and Animation - Mentoring and preparing students for internships and placements - Adhering to partnered university norms of examination, evaluation, and other important academic administration - Mentoring students for live projects, assignm...

As a Sales Manager at our company, you will play a crucial role in leading and managing a team of sales executives to drive sales performance and achieve targets. Your responsibilities will include: - **Team Management and Leadership:** - Oversee the sales team, providing guidance and support to ensure effective performance. - Conduct training sessions to enhance the skills and product knowledge of team members. - Hold regular team meetings to track progress, address challenges, and share updates. - **Sales Target Achievement:** - Monitor team performance to ensure sales targets are met or exceeded. - Analyze sales data and prepare reports to evaluate performance and identify areas for impro...

As a Department Manager at the company, your role involves overseeing the operations of a specific department. You will be responsible for various job-related activities and additional duties as assigned. **Key Responsibilities:** - Drive continuous improvement of workforce planning programs and processes by analyzing performance data, identifying trends, and recommending solutions for compliance issues. - Coordinate and oversee job-related activities by developing relationships with key stakeholders, supporting initiatives to meet customer and business needs, and monitoring progress towards goals. - Manage workforce planning projects by establishing priorities, developing action plans, and ...

As a Workforce Planning Analyst at the company, you will be responsible for various tasks including: - Contributing to the development and refinement of workforce planning models - Collaborating with senior team members to create and enhance Excel-based workforce planning forecasting and optimization models - Assisting in integrating these models into broader workforce planning tools and dashboards - Supporting project execution and organizational design efforts - Assisting in the planning and execution of workforce-related projects - Contributing to organizational design initiatives by gathering and analyzing internal and external data - Providing data-driven insights and recommendations - ...

As a Sales Department Manager, your role will involve driving sales, margin, shrink control, cost optimization, and maintaining a healthy P&L for the department. You will be responsible for analyzing store sales performance and taking necessary actions to meet objectives. Your leadership will be crucial in motivating the store operations team to achieve sales and efficiency targets, aligning with the company's vision and values. Key Responsibilities: - Drive sales, margin, shrink control, and cost optimization to maintain a healthy P&L for the department. - Analyze store sales performance and take necessary actions to meet objectives. - Lead and motivate the store operations team to achieve ...

As a Quality Assurance Manager at our company in Chhatarpur, Delhi, you will play a crucial role in ensuring that our customer service team meets and exceeds quality standards. Your attention to detail and analytical skills will be essential in monitoring and evaluating inbound and outbound interactions. Here are the key responsibilities you will undertake: - Monitor and evaluate inbound and outbound interactions to maintain quality standards. - Assess call quality based on predefined criteria including communication skills, problem-solving abilities, adherence to scripts, and customer satisfaction. - Provide constructive feedback and recommendations to enhance the performance of customer se...

Role Overview: As a Voice and Accent Trainer at Capgemini, your role will involve conducting comprehensive training sessions for agents engaged in outbound calling. You will work on enhancing voice clarity, articulation, and pronunciation adjustments. Staying updated with industry trends and best practices in voice and accent training will be crucial, as you incorporate them into your training programs. Monitoring and assessing agents" performance on calls, providing constructive feedback, and actionable insights for improvement will be part of your responsibilities. You will also design and implement evaluation processes to track progress and measure the effectiveness of training programs. ...

As a Senior Content Writer at DIGITECH INDIA, you will be responsible for: - Completing content writing projects for digital marketing clients on time, consistently meeting deadlines while adhering to specific content guidelines and project requirements. - Revising and refining content submissions based on client feedback to ensure final deliverables meet expectations. - Proofreading, editing, and rewriting existing content to enhance clarity, coherence, and overall quality. - Conducting thorough and effective research on a wide range of topics to produce well-informed, accurate, and authoritative content. - Writing high-quality, engaging, and original content for various digital platforms, ...

You will be responsible for handling customers and understanding their needs and requirements. You will consult and guide them according to their needs, assist them in purchasing the right product, and cross sell & upsell where possible. Addressing customer complaints will also be part of your role. Additionally, you will be required to maintain store staff job results by coaching, counselling, and disciplining them, and ensuring store visual merchandising is as per standards. Your key responsibilities will include: - Handling customers and understanding their needs - Consulting and guiding customers according to their needs - Assisting customers in purchasing the right product - Cross selli...

Role Overview: As a Product Marketing Manager in the diagnostics division, you will be responsible for driving successful product launches, marketing initiatives, and training programs to meet market requirements. Your role involves supporting the sales team with effective tools and strategies, analyzing data for sales performance, and engaging customers to ensure sustainable business growth. Key Responsibilities: - Conduct product launches & customization based on market requirements - Develop marketing creatives, collaterals & training modules for the sales team - Accompany the sales team on field visits for market surveys, feedback, and pitch calls - Analyze data to identify causes of dec...

Assistant manager/ Quality Mgr- Voice (International) Ensuring Compliance Process Improvement Leading & managing a team of quality assurance professionals- TL Level Customer Satisfaction Reporting & Communication Training & Development

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

JOB DESCRIPTION Should be able to Independently handle Soft Skills and Communication training & coaching projects as per the business requirement of the AR process. Should be able to develop curriculum and training modules for the training programs. Should be able to Analyze & plan training programs based on requirement for Communication skills or any other Etiquette training from the stake holders. Should be able to identify the Training needs of the Operations team. Should be able to Provide feedback to enhance Agents Performance Should be able to ensure measurement & effectiveness of the training program for performance enhancement. Should be able to ensure follow up sessions for performa...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servi...

Job Title: Quality Analyst US Healthcare (RCM) Location: Hyderabad Experience Required: Minimum 1 year in US Healthcare – Revenue Cycle Management (RCM) Transport: Two-way cab facility available Role Overview: We are seeking a Quality Analyst in the US Healthcare domain (RCM). While you’ll begin performing QA responsibilities from Day 1, the official designation will be confirmed after 6 months based on performance and company policies. Key Responsibilities: * Monitor and evaluate calls, claims, and transactions for adherence to RCM quality standards. * Conduct regular audits and provide actionable feedback. * Identify process gaps and recommend improvement strategies. * Collaborate with ope...

Role Summary : The Clinical Specialist is a medically trained or device-knowledgeable resource who supports clinical adoption of medical devices, assists in procedures, and bridges sales with medical users. Key Responsibilities : Provide clinical support during product implantation, procedures, or usage in hospital settings Train surgeons, clinicians, OR staff, and end-users on device usage, safety, and best practices Act as a technical liaison between R&D / product team and clinicians, providing feedback and suggestions Support sales team by joining sales calls, addressing technical questions, and facilitating adoption Conduct workshops, seminars, training sessions, and surgical demonstrati...

Monitor the Parameters and the Development Matrix for students as required for placements in the Aviation, Hospitality, Travel & Customer Service Industry and implement it in letter and spirit. Categorisation of students as per the defined parameters Creating improvement plans for each Student Documenting each Student’s development Informing the Students development and concern areas to the Parents/Guardians periodically. Work with the respective centres to ensure the successful execution of the defined process for the development of the students as per defined parameters. Ensure that the student wise action plan is communicated to all faculty directly and/or through Centre / Territory/Regio...

As a Senior/Lead Visual Designer at Miracle of Mind, you will be responsible for owning and driving the visual design and art direction for the product. Your role will involve establishing and evolving the visual identity across various digital touchpoints, including the app's UI, motion, interactions, and marketing assets. **Key Responsibilities:** - Lead the visual design strategy to ensure a cohesive and compelling design language across UI, motion, branding, and digital experiences. - Define design principles, typography, color systems, and art direction aligned with the brand's essence. - Set the creative vision for immersive storytelling, motion-based interactions, and product experien...

As a Teacher at Build Your English, you will play a crucial role in helping students enhance their language skills in both English and Hindi. You will have the opportunity to create engaging lesson plans, conduct various activities to improve communication skills, provide constructive feedback, monitor student progress, collaborate with colleagues, stay updated on teaching trends, and foster a positive classroom environment. Key Responsibilities: - Create engaging and interactive lesson plans to improve students" English proficiency. - Conduct speaking and listening activities in English and Hindi to enhance communication skills. - Provide constructive feedback to help students enhance their...

As an esteemed academic institution dedicated to nurturing the next generation of educators, you are seeking a Faculty & Staff Development professional to drive the transformation and skill-building initiatives aligned with the institutional objectives. Here is a summary of the key responsibilities and qualifications required for this role: **Role Overview:** You will be responsible for designing and implementing training sessions and workshops that align with the institution's Objectives and Key Results (OKRs). By providing continuous support through coaching, on-the-job training, and follow-up sessions, you will ensure that faculty and staff acquire new skills and confidently apply them in...

**Job Description:** As a Quality Analyst at our company, you will be responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards. Your key role will involve identifying areas for improvement and providing feedback to agents and teams to optimize customer experience and service delivery. **Key Responsibilities:** - **Quality Monitoring:** Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. - **Data Analysis:** Analyze cal...