535 Feedback Jobs - Page 17

PURPOSE OF THE ROLE: To carryout analysis of process, product, and other samples by using standard and other test methods as per product specification/ sample schedule/ supervisor instructions, in order to perform & ensure validity of calibration, verifications, standardisation, and quality control data & update results in LIMS while adhering to safe work practices & guidelines KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE: Policies, Procedure and Process Adherence Adhere to standard test methods or work instructions and compliance to Quality system procedures Follow applicable HSEF procedures/ practices with awareness about environmental statutory regulations Keep self abreast with leading practices & trends and contribute to the identification of continuous improvement of systems, processes and procedures. Undertake / participate in trainings to enhance competencies and knowledge Quality Assurance Operations Conduct inspection of received routine samples and distribution of samples as per type of analysis to the different sections of the laboratory. Raise concerns with shift in charge in case of abnormal samples or delay of routine sample delivery as per schedule Conduct required tests and confirm test results by using validation techniques prior to reporting to ensure test result reliability. Report deviations in test results to concerned stakeholders Perform on-spot mitigation in emergency situation under the guidance of the shift in charge. Conduct effective sample management and disposal of left over samples Maintain good housekeeping and availability of analytical gears for next experiments Make proper entries of results recording in the raw data book / LIMS / process register / and also maintain the same in the individual raw data book Education Qualifications: Bachelor's Degree in Science with specialization in Chemistry (preferred)/ Master's Degree in Science with specialization in Chemistry (preferred) Experience: Must have: 2 years of experience in QA/QC discipline Good to have: Experience in similar filed will be preferred Functional / Behavioral competencies required to execute the role: Knowledge of the test procedure and results reporting Knowledge of sample handling Knowledge of process stream samples Product classification and certification Method development and validation Complaint handling & feedback analysis LIMS & SAP-QM

Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Roles and Responsibilities Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds.

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have International Tech Support process exp then Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Management Trainee, Customer Care Responsibilities Responsible for delivering and facilitating training through a variety of delivery methods across new hire and tenured participants Managing the day-to-day activities of the team. Should be responsible for customer service and collection deliverables. Must have knowledge of RPC, PTP, Skip Tracking and other basic collection operations. Motivating the team to achieve organizational goals. Should be operation expert and able to handle 15-20 resources Qualifications we seek in you! Minimum Qualifications / Skills Expertise of Collection and Customer Service KPIs. Excellent written and verbal communication skills Should be flexible in shift timings Strong organizational skills to give the team direction. Preferred Qualifications/ Skills Comfortable presenting to group and providing coaching/feedback Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel) Work experience in Collection or Customer Service as Team Lead/Supervisor. What We Offer An inclusive and dynamic work environment that values diversity. Opportunities for professional growth and skill development. A supportive culture that encourages innovation and collaboration. Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

Roles and Responsibilities Conduct quality audits, call calibrations, and root cause analysis to ensure adherence to quality standards. Analyze calls using tools like 7QC, Pareto analysis, TNI, and Six Sigma Quality principles. Provide feedback on call quality and suggest improvements through QC tools like Call Audit and Call Monitoring. Collaborate with team members to implement quality improvement initiatives and maintain high levels of customer satisfaction. Perform voice processing tasks such as BPO processes and Domestic BPO services. Desired Candidate Profile Strong knowledge of Gujarati/Marathi language skills are required for this position. Proficiency in using QC tools like 7QC Tools, Pareto Analysis, TNI etc. . You can also share your resume on this mail id lovisha.ahluwalia@teleperformancedibs.com

Send resume: Raveena@wissenpro.com Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Roles and Responsibilities Conduct call audits to identify areas of improvement in customer service quality. Provide feedback to agents on their performance, highlighting strengths and weaknesses. Monitor calls using BPI tools to ensure adherence to quality standards. Perform quality monitoring activities to maintain high-quality services. Identify opportunities for process improvements through analysis of data collected during call monitoring. Desired Candidate Profile 1-3 years of experience as a Quality Analyst or similar role. Proficiency in Call Monitoring, Call Audit, Call Quality, Feedback, Quality Monitoring, and Quality Audit tools.

job Description Quality Analyst Skills: Banking process ( international Banking Experience) AML, KYC, Role Description :- This is a full-time on-site role for a Quality Analyst AML KYC located in Chennai. The Quality Analyst will be responsible for quality control and assurance in Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. Day-to-day tasks include monitoring, evaluating, and improving quality management systems, conducting analytical assessments, and ensuring compliance with regulatory standards. The role requires routine communication and reporting to maintain high-quality standards. Qualifications: - Proficient in Quality Control, Quality Assurance, and Quality Management Strong Analytical Skills for evaluating and improving processes Excellent Communication skills for effective reporting and coordination Experience in AML and KYC processes is highly desirable Ability to work on-site in Chennai Bachelor's degree in a related field is preferred Role: Call Quality AnalystIndustry Type: BPM / BPODepartment: Quality AssuranceEmployment Type: Full Time, PermanentRole Category: Business Process Quality Please share the Resume to ramya.ramya1@teleperformancedibs.com Ph No : 8050980644 best Regards Ramya V

Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score Outbound/inbound calls against established quality assurance. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new trainers. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively. Qualification: Graduate & Above

Call HR Sunanda 9945807247 Responsibilities of Call Quality Analyst: Monitoring Calls: Listening to live, recorded, and side-by-side calls to assess agent performance and identify areas needing improvement. Sal up to - 35k Need Immediate Joiners.

Role: Quality Analyst Exp: Min 6 months in BPO QA Edu: Graduate must Skills: Audits, RCA, Feedback, Reporting Comms: Excellent English required Shift: Day Shift Salary: Up to 32K CTC Job Type: Full-Time Loc: Gurugram HR Manager Manish 7062933674

SUMMARY Job Opening: Cards & Payments Location: Hyderabad, Chennai Experience: 6+ years relevant (including 2+ years as an on-paper team lead) Position Type : Permanent Location : Chennai, Hyderabad Work Mode : On-site Preferred Notice Period : 0-30 days Responsibilities: Leading the BPO team to achieve operational excellence in Retail, Back Office, and Cards & Payment processes. Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests. Providing guidance and support to team members to enhance their performance and professional growth. Monitoring team performance metrics and implementing strategies to improve efficiency and quality. Ensuring compliance with company policies, industry regulations, and best practices. Collaborating with other departments to streamline processes and improve overall service delivery. Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction. Developing and implementing training programs to keep the team updated on industry trends and new technologies. Conducting regular performance reviews and providing constructive feedback to team members. Preparing and presenting reports on team performance and operational metrics to senior management. Fostering a positive and collaborative work environment to enhance team morale and productivity. Utilizing data analytics to identify areas for improvement and drive process optimization. Maintaining up-to-date knowledge of industry developments and incorporating best practices into operations. Requirements Requirements: 5 to 8 years of experience in Retail, Back Office, and Cards & Payment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting. Strong understanding of industry regulations and compliance requirements. Ability to work independently and manage remote teams effectively. Experience in implementing process improvements and automation is a plus. Detail-oriented and able to handle multiple tasks simultaneously. Proactive approach to problem-solving and decision-making. Adaptability to changing business needs and priorities. Customer-centric mindset and focus on delivering high-quality service. Proficiency in using relevant software and tools for BPO operations. Strong commitment to continuous learning and professional development. Benefits - US Shift ( Cab Facility)

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE - no position in Delhi/NCR , Hyderabad Required Candidate profile WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE -no position in Delhi/NCR and Hyderabad Call/whatsapp CV Sri 8851792136, Neha 8287267407

Roles & Responsibility: This is a full-time on-site role for a Quality Analyst. The Quality Analyst will be responsible for ensuring products meet quality standards, creating and implementing quality assurance policies and procedures, analysing product data, and communicating with different teams. ** This Job is for Night Shift** Strong analytical, quality control, quality assurance, and quality management skills. Excellent communication skills to effectively collaborate with various teams and stakeholders. Call Auditing and Evaluation. Conduct audits and feedback for all the agents with the objective of improving agents. Giving 1on 1 feedback to Agents & Team when required. Understand customer needs and requirements to develop effective quality control processes. Performs monitoring and assessment of all interactions of the associates (Inbound /Outbound Calls) Data analysis and creating designated reports/dashboards. Prepare TNA, publish and execute for 100% closure. Ok with Night Shift only. 8-week offs in a month. Good Comm Skills Mandate. Qualification. Experience -1+ year as QA on papers. Qualification - 12th/ UG/ Graduate. Location - Gurgaon , Haryana Salary Best In the Market + cabs+ PF(Night Shifts Only)

SUMMARY Opp. for Process Executive (Fresher) - Non Voice Chat Process with a leading IT MNC in Mumbai Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments. Designation: Process Executive (Fresher) Location: Mumbai Qualifications Graduate in any discipline Experience in Mortgage Loan Servicing, preferably in Investor Reporting/Investor Accounting/Payment Processing US Mortgage Investor Reporting Experience Responsibilities Knowledge of Actual/Actual, Schedule/Actual, Schedule/Schedule, Supplemental reporting, and remittance validation of Private and GSE Investors Strong knowledge and proficiency with investor reporting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc. Ensure data accuracy between remittance reporting and servicing records Responsible for performing reconciliations and analysis for the Investor Reporting Group Assist in month end close activities including booking of journal entries, remitting investor funds, and compiling investor monthly servicing reports Requirements Open and receptive to feedback Graduate in any discipline Experience in Mortgage Loan Servicing, preferably in Investor Reporting/Investor Accounting/Payment Processing US Mortgage Investor Reporting Experience

Job Title: Subject Matter Expert for Escrow Reporting to: Team Leader Objectives Associate would be responsible for reviewing information on the mortgage document and entering the information from mortgage document to Client System, Performing due diligence by validating the information on documents, review the conditions and sign off basis the availability of required documents. Flag out any discrepancy issues found on any of the required mortgage documents back to customer. Key Result Areas (KRAs) Productivity: SMEs on production is expected to meet or exceed the set / agreed target in a given timeframe, both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Quality: SMEs are expected to meet and exceed the minimum quality benchmark according to the guidelines specified. The quality targets will be revised based on the tenure and any such changes will be made known to the associate. Feedback: SMEs are expected to conduct quality audits on the work items processed in process and deliver feedback to the processing associates. They are also required to maintain quality dashboards, Production MIS & SOPs Qualification: Graduate/Diploma (4 year) in any discipline. Bachelor’s degree in accounting or finance or related field would be preferable Skill Sets More than 72 months experience being part of below functions: Experience of working in US Mortgage Escrow experience Understand escrow lines or products Knowledge of core logic, lareta, proctor or assurant activities Understood Tax amount reporting, pre-boarding loans, comprehension of HUD and Initial escrow statement Experience of working in Escrow set-up, Analysis and Cancellations. Knowledge of mobile homes (good to have) Mortgage Insurance cancellations Hazard Insurance Decent oral and written communication skill with mortgage domain experience Good analytical and reasoning skills Good keyboard skills – Formal Training in Typing would be an added advantage. Typing speed of 30 wpm. Ability to work with multiple teams Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(6.30 pm IST to 4:30 am IST) Willingness to work from office locations

Store Manager-Camp-Pune zone: JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleStore Manager Sales DesignationStore Manager Job Code FunctionD2C Sub-FunctionSales Location Level/GradeSenior Executive / Executive Position Description The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets. Organizational Relationship Reporting ToRegional Head (~ Zonal Own Retail Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Store Operations: Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand. Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met. Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty. Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management. People Management Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience4+ years of experience in retail business operations role Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalChannel Partners Skills and Competencies Technical Competencies Proficiency in retail operations and S & M techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Process Orientation Influencing Personality Communication Skills (oral/written) Interpersonal Skills Teamwork and Collaboration Result Orientation Customer Obsession Positive Drive and Energy

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

End-to-end ownership of the team Manage efficiency & effectiveness of the given team Ensure the team meets the defined contractual SLA targets Evaluate operators' performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers Calculate and publish daily reports review effectiveness and drive governance Generate and report insights by performing basic and advanced data analysis Perform RCAs and deep dive analysis on repeating/high severity issues Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product, processes and policy Ensure smooth policy rollouts and conduct refreshers Be proactive in identifying the training needs of the labelers in the team Team and Client Management This role requires flexible shifts and 24/7 coverage(including night shifts and public holidays)

quality 5yr exp of manufacturing unit - a must, inspection - inwards & outward material, QAP, Coordination, documentation, prepare test certificate, vendor query/resolutions, calibration recording. MS office, SAP, ERP, HVAC / AHU mfg. mnc

Greet & welcome guests promptly in a warm and friendly manner Thank & give fond farewell to guests conveying anticipation for their next visit Assist guests with table reservations Ensure guests are serviced within the specified time.

SUMMARY Opp. for Process Executive (Fresher) - Non Voice Chat Process with a leading IT MNC Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments. Designation: Process Executive (Fresher) Location: Bangalore/Hyderabad Qualifications Graduate in any discipline Experience in Accounting/GST / Tax Payment Processing Responsibilities Knowledge of Actual/Actual, Schedule/Actual, Schedule/Schedule, Supplemental reporting, and remittance validation of Private and GSE Investors Strong knowledge and proficiency with investor reporting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc. Ensure data accuracy between remittance reporting and servicing records Responsible for performing reconciliations and analysis for the Investor Reporting Group Assist in month end close activities including booking of journal entries, remitting investor funds, and compiling investor monthly servicing reports Requirements Open and receptive to feedback Graduate in any discipline Experience in Mortgage Loan Servicing, preferably in Investor Reporting/Investor Accounting/Payment Processing US Mortgage Investor Reporting Experience

SUMMARY Opp. for Process Executive (Fresher) - Non Voice Chat Process with a leading IT MNC Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments. Designation: Process Executive (Fresher) Location: Bangalore/Hyderabad Qualifications Graduate in any discipline Experience in Accounting/GST / Tax Payment Processing Responsibilities Knowledge of Actual/Actual, Schedule/Actual, Schedule/Schedule, Supplemental reporting, and remittance validation of Private and GSE Investors Strong knowledge and proficiency with investor reporting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc. Ensure data accuracy between remittance reporting and servicing records Responsible for performing reconciliations and analysis for the Investor Reporting Group Assist in month end close activities including booking of journal entries, remitting investor funds, and compiling investor monthly servicing reports Requirements Open and receptive to feedback Graduate in any discipline Experience in Mortgage Loan Servicing, preferably in Investor Reporting/Investor Accounting/Payment Processing US Mortgage Investor Reporting Experience Benefits Salary- NTH: 13-16k + 4k Variable pay Shift- Day Week off- 1 day off in a week

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Experience: 7 + years Job Description: 1. Candidate must have good communication skills. 2. The candidate should help with the L&D Analytics and training metrics 3. Smart and Swift in coordination 4. The candidate should be confident & have the willingness to help on campus to corporate training activities, LMS implementation, interns & Freshers management. 5. Conducting Training Programs and connect with GDC Managers. 6. Participate in the monthly connects with managers to know the training requirements for the coming months for project allocation and maintaining the MoM. 7. Tracking the attendance & recordings of the technical sessions. 8. Conducting New Employee Orientation Programs and Training Sessions for Employee Growth. 9. Creating learning plans on LMS 10. Assigning the learning plans to employeeson need basis. 11. Generating reports from LMS to know about the employee learning's on need basis. 12. Candidate must have good knowledge of M.S Excel, Word, and PowerPoint presentations. 13. Dedicated and willing to take ownership. Role & responsibilities Preferred candidate profile