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Quality Analyst -TEAM Leader-Mutual Fund Co Payroll- Salary 3.7 Lakh HY Fly Consultancy

2 - 7 years

3 - 3 Lacs

Thane

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QUALITY ANALYST -TEAM LEADER Process-Voice Payroll-Mutual Fund Co Payroll Location-Belapur Salary-3.7 Lakhs+Inc At least 2 years of call monitoring experience, preferably from Sales / Voice based environment Call 8080126356 www.hyfly.in Required Candidate profile Participates in design of call monitoring formats and quality standards Suggests training needs and developments. Handling quality related escalations & taking action against the same on timely basis. Perks and benefits Medical Allowance + Daily Allowance

Posted 3 months ago

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Immediate - Quality Analyst For BPO | Lucknow, Wisework Consultancy

2 - 7 years

1 - 5 Lacs

Lucknow, Jaipur

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* Min 6 months experience in any Banking / Financial, E-commerce Services is a mandate * Manage Risk-based audits, QC Tool * Call Monitoring, Calibration, Feedback session

Posted 3 months ago

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Quality Analyst ( BPO) Smart Investors

1 - 3 years

3 - 6 Lacs

Noida

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Our Company: We are an independent equities research firm, which provides recommendations to our subscribers about which stocks to buy, sell or hold. Our key goal is to provide investment ideas to clients that enable them to navigate and achieve success in complex markets. Job Responsibilities of a Quality Analyst 1. Call & Interaction Monitoring Monitor inbound and outbound calls, chats, and emails to evaluate agent performance. Assess communication skills, adherence to scripts, and customer handling techniques. Identify gaps and areas of improvement in agent performance. 2. Quality Audits & Reporting Conduct random quality audits on customer interactions. Provide detailed feedback and maintain reports on agent performance. Track KPIs (Key Performance Indicators) such as CSAT (Customer Satisfaction), AHT (Average Handling Time), and FCR (First Call Resolution) . 3. Compliance & Process Adherence Ensure agents comply with company policies, procedures, and regulatory requirements. Identify and report compliance violations to prevent potential risks. 4. Agent Coaching & Training Provide constructive feedback to agents on their performance. Conduct coaching sessions and training programs to improve quality scores. Develop quality guidelines and best practices for customer interactions. 5. Provide Training to the New Hires 6. Data Analysis & Reporting Generate quality scorecards and prepare performance reports. Identify trends, challenges, and areas for process optimization. Share weekly/monthly reports with stakeholders and management. 7. Conduct Call Calibration Session regularly with operations Minimum Twice a month 8 . Collaboration with Other Departments Work closely with the Operations, Training, and HR teams to align quality standards. Participate in calibration sessions to ensure consistent quality evaluation . Skills Required for a QA in a BPO Strong analytical and observational skills Excellent communication and feedback-giving abilities Familiarity with compliance regulations and industry standards Ability to handle large data sets and generate reports Our Company: We are an independent equities research firm, which provides recommendations to our subscribers about which stocks to buy, sell or hold. Our key goal is to provide investment ideas to clients that enable them to navigate and achieve success in complex markets.

Posted 3 months ago

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Anaesthesia Technician Mohan Dai Oswal Hospital

1 - 3 years

2 - 3 Lacs

Ludhiana

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Providing care to all patients of all ages inside the O.R Takes O.R call as scheduled & assist in maintaining department stock level Knowledge of fire and disaster procedure & cardiac arrest Check daily to keep abreast of new changes occurring in O.R

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Quality Manager Teleperformance (TP)

8 - 13 years

9 - 18 Lacs

Hyderabad

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Role & responsibilities Manage all aspects of Google Ad campaigns Create and optimize ad campaigns and paid search landing pages Analyze and optimize ad campaigns to increase return on investment (ROI) Use Google Ads to drive a variety of online marketing campaigns Analyze and optimize pay-per-click (PPC) campaigns to increase ROI Manage and optimize display campaigns across multiple devices Develop PPC strategies to increase online visibility Collaborate with a team of marketers, Google Ads specialists, and engineers Drive quality operations with vendor partners, provide input into quality workflow design in collaboration with relevant teams enabling noise-free quality and customer experience. Translate business requirements into measurable outcomes through quality evaluation, decipher the language of the business including financials, market trends, growth strategy, competition, and direction. Lead stakeholder management in a cross-functional and global multicultural environment. Inform and influence strategic tools roadmaps by collaborating with the relevant cross-functional teams and see them through to execution and impact. Preferred candidate profile Candidates are interested for Hyderabad location and for international shift timings Perks and benefits As per company norms

Posted 3 months ago

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