305 Feedback Jobs - Page 12

Great Opportunity for Fresher & Experienced to make their career with Saber tech To schedule the Face 2 Face interview, Pl connect Ms.Srishti Singh- +91 84468-07871 (11am-5pm) Company Overview : Saber-Tech is a rapidly growing BPO company known for its commitment to delivering top-notch customer service solutions. We pride ourselves on upholding high-quality standards, fostering a collaborative work environment, and providing opportunities for professional growth. Join our team to be part of a forward-thinking organization that values each employee's contribution to our success. BPO Quality Analyst (QA) Noida Salary Range : Up to 32,000 per month (PF optional) Job Overview : We are looking for dedicated individuals to join Saber-Tech as Customer Service Representatives and BPO Quality Analysts. As a CSR, you will handle customer inquiries and provide resolutions with a focus on delivering excellent service. As a Quality Analyst , you will monitor and assess customer interactions to ensure adherence to our quality standards, providing feedback and insights for continuous improvement. BPO Quality Analyst (QA) : Monitor customer interactions for quality assurance. Provide feedback and coaching to CSR teams. Maintain detailed call quality reports. Identify areas for improvement and recommend solutions. Collaborate with team leads to implement quality enhancements. Requirement : Education : Open to undergraduates, graduates, and final-year students Experience Required : Minimum 6 months in a similar role Excellent communication skills and attention to detail. Problem-solving abilities and a customer-focused approach. Familiarity with CRM or call monitoring systems (preferred but not required). Strong analytical skills for QA, with experience in quality standards in BPO settings. Join Saber-Tech and grow with us as we redefine customer service excellence in the BPO industry!

1)Monitor, evaluate & score inbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

1)Monitor, evaluate & score inbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

Dear Aspirants, We have opening for Quality analyst / Sr. Quality analyst in Justdial. Please go through the requirement. Only experience in Voice operation quality analyst can apply for this role. Roles & Responsibilities: Conduct a various process Quality audits as per the guidelines & sharing feedbacks on real time basis. Prepare findings from the report and share it with the Managers on daily /weekly and monthly as required. Conduct weekly analysis to identify the error trends. Conduct a root Cause Analysis & publish the error trends, implement actions plans to reduce the red flags. Participate in weekly call calibrations. Conducting refresher sessions based on evaluations. Coaching to be provided for BQ executives Mock certifications to be conducted for new joiners. For more details Contact - Sathyamoorthy - Asst. Manager HR - 9566877735 - sathya.g1@justdial.com

Min 3 year experience in International voice process as Quality Analyst 5 days working with 2 fixed off Sales experience is Mandatory

Role & responsibilities • Analyze data to identify trends and insights. • Prepare reports and presentations to communicate findings. • Collaborate with cross-functional teams to support data-driven decision- making. • Assist with data entry and management tasks. Requirements: • Minimum 1 year of experience in a BPO or data analysis role. • Strong listening and analytical skills. • Proficiency in Microsoft Excel (formulas, pivot tables, data visualization). • Excellent verbal and written communication skills. • Any degree in a related field is preferred.

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. Overview We are seeking a knowledgeable and experienced individual to join our team as a Medical Coding Trainer. The ideal candidate will have a deep understanding of medical coding principles, particularly within the context of the US healthcare system. This role involves developing and delivering training programs to equip medical coding professionals with the necessary skills and knowledge to excel in their roles. Responsibilities Curriculum Development: Design and develop comprehensive training curriculum covering various aspects of US healthcare medical coding, including CPT, ICD-10, HCPCS, and medical terminology. Training Delivery: Conduct engaging and informative training sessions, both in-person and virtually, to individuals and groups of medical coding professionals. Ensure that training materials are up-to-date and aligned with industry standards. Quality Assurance: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Continuously update and refine training materials to meet the evolving needs of the healthcare industry. Subject Matter Expertise: Serve as a subject matter expert on multi-specialty (Anesthesia / EM/ Radiology, etc.) medical coding practices, regulations, and compliance requirements in the US healthcare system. Stay informed about changes and updates in coding guidelines and communicate these to trainees effectively. Mentorship and Support: Provide ongoing support and mentorship to trainees, assisting them in applying their knowledge effectively in real-world scenarios. Address any challenges or questions related to medical coding with professionalism and expertise. Collaboration: Work closely with other departments, such as human resources, compliance, and operations, to ensure alignment of training programs with organizational goals and objectives. Qualifications Bachelor's degree in any related field. Master's degree preferred. Certified Coding Specialist (CCS) or Certified Professional Coder (CPC) certification required. Minimum of 5 years of experience in medical coding & 2 years of experience in training, with a strong understanding of CPT, ICD-10, and HCPCS coding systems.

Hi, We are hiring for Leading ITES Company QC Reviewer Analyst Role . Job Description: Minimum of 3 years relevant experience in Contact Center Quality monitoring operations Should have 6 months collections experience Weekly/Monthly/Quarterly reviews with management Auditing, Quality monitoring, Calibration for Calls (Inbound/ Outbound, Chat, Emails & Back-office activities with a good understanding of regulations) Provide coaching and mentoring to new and existing team members on an ongoing basis. Ensure that team members are adhering to call quality standards and practices by conducting regular call-monitoring checks Ensure that the team is adhering to the prescribed quality parameters To actively participate in providing feedback (positive and negative) Conduct team briefings and discussions on a regular basis Need to maintain all the Reports & MIS for the same. Knowledge of Contact center technology around Quality Monitoring Past call monitoring experience (preferred)Excellent telephone manner/interpersonal skills Competencies/Skills: Preparation of QC Plan Calibration with Client QC person Train operations team on QC fundamentals Daily Quality check on the specified number of samples/orders processed Daily updating of defect log based on external and internal QC data Daily / Weekly / Monthly Analysis of Defect log, Accuracy score, Root cause analysis, and preparation of Corrective / Preventive action plans on high hitters Follow up on Actions and work on closures Key Skills a) Overall 5 years of Contact centre experience b) Minimum of 1 year relevant experience in Contact Center Quality monitoring operations c) Auditing, Quality monitoring, Calibration for Calls d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/qc-reviewer-analyst/

Responsibilities:guidelines while Quality Auditor Job description: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer interactions. Eligibility criteria: Minimum of 2 years of experience as a quality auditor in sales and support Key Abilities: Evaluate customer interactions, identify areas for improvement, and provide actionable feedback to enhance agent effectiveness Experience in analyzing trends, conducting root cause analysis, and collaborating with cross-functional teams to drive continuous quality improvements Thorough knowledge of industry-standard tools & good communication skills Organized, self-motivated, and proactive, with the ability to prioritize tasks Flexible approach and ability to adapt to changing business needs and processes Excellent analytical skills, organization, critical thinking, and problem-solving skills Proficiency with computers, especially MS Office (Specifically Excel), Power BI, and other analytics software Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies Excellent presentation, research, and verbal and written communication Ability to summarize and explain complex information to others Responsibilities: Assess and monitor both inbound and outbound sales calls, focusing on adherence to company scripts, customer engagement strategies, and sales processes. Evaluate various customer support interactions, including calls, emails, live chats, and other communication methods, to confirm compliance with company policies, procedures, and quality standards. Identify opportunities for improvement in customer interactions by evaluating key performance metrics such as professionalism, tone, problem-solving effectiveness, empathy, and product knowledge. Ensure all interactions meet service quality standards, enhance customer satisfaction, and comply with established quality guidelines while driving efficiencies and maximizing customer value. Provide management with actionable insights on areas needing improvement that directly impact both customer experience and sales results. Work collaboratively with cross-functional teams to implement corrective actions and preventative strategies to improve the overall customer experience and boost sales growth. Track key performance indicators (KPIs) related to sales quality and customer satisfaction over time, providing leadership with insights and identifying areas for improvement. Perform trend analysis on reviews to uncover gaps in customer support processes, sales techniques, and areas for improvement in customer satisfaction, process compliance, and upselling opportunities Take initiative by suggesting strategies and changes that help meet business objectives and drive performance Work with the enablement team and use root cause analysis to suggest required training Demonstrate necessary soft skills in all communication formats/channels and be cognizant & respectful of regional and global interaction nuances Maintain reports and data to provide valuable insights into business performance and individual representative effectiveness Demonstration of measurable streamlining initiatives by using quality methodologies and a thorough understanding of Global Quality Guidelines Positioning the right questions to encourage solution-driven thinking and have an empathetic approach to the learner's abilities and feelings Desired Skills and Competencies: Attention to detail Strong communication skills Analytical & critical thinking Accountability Transparency and integrity Emotional Intelligence Focused

Designation- Quality Analyst Location- Malad West Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas for improvement. Perform call calibration exercises to ensure consistency among team members' performance. Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements. Provide feedback to team members on their performance and suggest training or coaching where necessary. Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service. Interested candidate can connect for further information- Simran Rana- 9137514621 or can mail resume on simran.rana1@teleperformancedibs.com

About Info Edge InfoEdge?s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. Job Description Job Title: IELTS Trainer and Content Developer Job Type: Full-Time Job Summary: We are looking for an experienced IELTS Trainer with a proven track record who can effectively engage learners, train them to achieve their target scores and contribute to the development of high-quality IELTS preparation materials for our website. The ideal candidate should possess excellent communication skills, a strong understanding of the IELTS exam format, and a creative approach to teaching and content creation. Key Responsibilities: Training and Coaching: Conduct interactive and engaging IELTS training sessions for individuals and groups. Assess learners' language proficiency levels and create personalized study plans to address their weaknesses. Deliver training for all IELTS sections (Listening, Reading, Writing, Speaking) with proven strategies and techniques. Conduct mock tests, provide detailed feedback, and guide students in improving their scores. Monitor learners' progress and adapt teaching methods to meet individual needs. Content Development: Create high-quality, website-based IELTS preparation materials, including mock tests, prep material, and instructional content. Ensure all content aligns with the latest IELTS exam format and standards. Publish the created content through Shiksha's CMS. Open to exploring, learning, and implementing SEO and content creation strategies while developing the prep material. Student Engagement: Build a positive learning environment to motivate and inspire students. Provide continuous guidance and mentorship to learners throughout their preparation journey. Address student queries promptly and effectively, ensuring a seamless learning experience. Qualifications: Bachelor's degree in English, Education, Linguistics, or a related field (Master's degree preferred). IELTS Certification with a band score of 8.0 or above (preferred). TEFL/TESOL Certification CELTA (Certificate in English Language Teaching to Adults) by Cambridge DELTA (Diploma in Teaching English to Speakers of Other Languages) by Cambridge Skills and Experience: Proven experience as an IELTS Trainer with a track record of helping students achieve desired scores. Excellent command of English, with strong communication and interpersonal skills. Familiarity with online learning platforms and digital content creation tools. Creative writing skills to produce engaging and accurate IELTS preparation materials. Strong organizational and time management skills to handle multiple tasks efficiently. Additional Skills: Proficiency in MS Office, MS Teams, MS PowerPoint Basic knowledge of website publishing and SEO would be beneficial.

Call Audit quality analyst Should be fluent in Telugu and Tamil Voice call Audit experience is a must. Call 7200550458, 9361349589, 7092982513

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Your Role We are looking for an enthusiastic candidate with outstanding talent to join the MCAD-QA team. Ideal candidates will have a passion for technology. You will be part of a fast-moving, experienced team using agile development processes to test world-class software product which will bring value to our customers. Key Responsibilities: Collaborate with cross-functional teams to understand customer requirements and ensure software quality. Develop and execute test plans, test cases, and test scripts. Identify, document, and track software defects. Perform various types of testing, including functional, regression, integration, and performance testing. Provide feedback and recommendations to improve software usability and functionality. Take an active role in evolving the product strategy and roadmap. Monitor and report on quality metrics. Perform Root Cause Analysis (RCA) to identify and resolve issues. Qualifications: 5+ years of experience in Creo. Strong understanding of customer requirements and problem-solving skills. Proficiency in various Creo modules. Detail-oriented with excellent analytical skills. Knowledge of testing methodologies. Location: Pune, India Preferred Qualifications: Experience or knowledge with in various modules of Creo. Experience or knowledge of modeling techniques. Any exposure to security testing - vulnerability assessment, and penetration testing in desktop environments will be an added advantage. Basic Qualifications: Bachelor’s degree in Mechanical Engineering or equivalent technical experience Demonstrated success in product design and development Minimum 3 years in hands-on Design using Creo. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

Well-versed Job description: Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Required Candidate profile: Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Hindi (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel..

Quality Analyst || ONLY FOR International BPO Hiring for QUALITY ANALYST International Voice Process Require Excellent Communication Skills Only For Pune NOTE Qualification- Only Graduates Should have experience in Quality Analyst in to INTERNATIONAL BPO (Mandate) Immediate Joiners/ 1 month notice holders Experience working into Quality Analyst for International Domain is a MUST Work from Office 5 days working/ 24*7 Shifts Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Monitoring and evaluating the quality of customer interactions. Need to be aware of call calibration, call monitor, Feedback & coaching, BQM, RCA (Root cause Analysis). 7qc tools, Fatel parameter. Contact no- 9311035462 Whatsapp/call (Aman Gangal)

Immediate Opening _ Quality Analyst Escalation Email process _ Mumbai Experience of min 2 to 7 years in BPO. Should have been as a Quality analyst for at least 1 year in similar role. Should have experience into Escalation Management and Social Media Should have International Experience Social Media customer service background is preferred. Implementing Quality Monitoring Standards & Monitoring ID Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. Hands on experience in 7QC tools, RCA Good Communication Mandate Should be flexible to work in 24/7 rotational shift Graduation Mandate (Any Stream) Note: "Interested candidate can drop your resume to the below mentioned Email id or WhatsApp Number " Email- Bhawnas1@hexaware.com Contact - 6260351725 Bhawna Regards Bhawna

Immediate Opening _ Quality Analyst Telecom Inbound process _ Chennai Experience of min 2 to 7 years in BPO. Should know - Malayalam and Kannada Should have been as a Quality analyst for at least 1 year in similar role. Telecom customer service background is preferred. Implementing Quality Monitoring Standards & Monitoring ID Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. Telecom Domain Experience - Added advantage. Hands on experience in 7QC tools, RCA Good Communication Mandate Should be flexible to work in 24/7 rotational shift Graduation Mandate (Any Stream) Note: "Interested candidate can drop your resume to the below mentioned Email id or WhatsApp Number. Email - Bhawnas1@hexaware.com Contact - 626035125 Bhawna Regards Bhawna

School : GIIS Campus : Hadapsar Country : India Qualification : Bachelor in Education OverView : PGT Math required Responsibility : Responsible for teaching the stipulated subject to students from Grades 9 to 12 Develop lesson plans in line with curriculum objectives Present lessons that cater to the needs of the whole ability range within the class Running of After School activities Timely correction and marking of assignment work carried out by the students in class and elsewhere. Assessing, recording and reporting on the development and progress of students. Communicating, consulting and providing feedback to the parents of students during PTM or as and when the requirement / need arises. Ensure the classroom environment meets standards for safety and cleanliness Preparing students for various competitions, assembly/activities and projects as well as taking charge of certain activities as when required. SkillsDescription : Skills Description* Post Graduate with B.Ed in specific subject (Math) Computer Literacy Excellent level of communication skill 2-5 yrs of teaching experience in CBSE curriculum in Specific Subject Disclaimer : Our company is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.

Monitor and evaluate the quality of calls. Assess how agents handle customer queries, objections, payment discussions, and other collection-related activities. Conduct audits and compliance checks. Prepare regular reports on the collections quality.

About Just Dial Justdial Ltd is India's No.1 Local Search Engine Company. With offices present in Mumbai, Delhi, Chennai, Kolkata, Bangalore, Hyderabad, Pune, Ahmedabad, Coimbatore, Jaipur, and Chandigarh, the company employees over 15,000 people and offers its services across India, US, UK, Canada, UAE through its presence on Phone, Web, WAP, SMS, and Mobile. For more information about the company, you can visit the 'About Us' page of our website www.justdial.com What we are looking for Graduate in any stream / Undergraduate ( If Experienced ) Six sigma certification will be an additional advantage. Must have good open /MS-office knowledge. Minimum 3to 4 years relevant experience. Good communication skills (written & verbal) Should be willing to work from office. Must have own windows laptop with internet connectivity for Remote candidates. Ability to meet the deadlines and work under high pressure. Multitasking with time management skills. Must self motivator. Must adapt well in change. Ready to go on field – as & when required. Language: English, Hindi Must have excellent problem solving skills Roles & Responsibilities: Conduct a various process Quality audits as per the guidelines & sharing feedbacks on real time basis. Ready to work on out calling process to capture the survey from the client. Prepare findings from the report and share it with the Managers on daily /weekly and monthly as required. Conduct weekly analysis to identify the error trends. Conduct a root Cause Analysis & publish the error trends, implement actions plans to reduce the red flags. Participate in weekly call calibrations. Handling complaint calls. Conducting refresher sessions based on evaluations. Coaching to be provided for BQ executives Conducting monthly Dipsticks. Mock certifications to be conducted for CIC’s /BDE’s in NHT batches. Etc Working Environment: General office environment: Works generally at a desk in a well-lighted, air-conditioned. Cubicle/office, with moderate noise levels. 5 Days Working with Sunday Fixed off and the other off would be rotational . Office timing will be Day Shift

Roles and responsibilities: Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Key Skill Set: Good analytical skills Ability to do multi-task Ability to work well in and promote a team environment People Management skills Good communication skills are required Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task Contact details: ph. no :- 8050980644share the relevant resumes to : ramya.ramya1@teleperformancedibs.com Best regardsRamya V

Role & responsibilities Responsible for creating a robust Quality structure that is aligned to the business, compliance & operational requirements, Responsible to ensure the required number of evaluations i.e., Quality, CSAT, Complaints etc. are completed as agreed with operations and Clients Administers the feedback and Coaching process is documented and in line with the compliance and operational requirements In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients Report performance and statistics through daily and weekly reports submitted to the Quality Team and Operations. Ensure that regular Gauge RNR & Calibrations are conducted with Internal operations team to maintain level of knowledge of the supervisory staff Ensures that all relevant staff understand the compliance expectations, Quality guidelines and Complaints management processes Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis. Prepare/reviews reports based on the quality scores of the advisors. Provide analysis on areas of opportunity and action plans to improve performance Ensures there is a thorough audit mechanism to gauge effectiveness of Quality monitors. Monitors completed need to be within the given level of variance set by the business/clients Aligning quality analysts to respective teams to ensure the daily / weekly / monthly quality activities are covered with all operational teams Administers shift timings & leaves for the Quality team in line with operational and client requirements Responsible to create presentations displaying metric performance/strategic initiatives/Updates as and when required Expected to attend and represent WBR/MBR with clients/operations for respective processes as and when delegated by respective managers Needs to ensure that Quality certifications / recertification is completed as agreed with operations / clients Ensures respective Quality Analysts complete their monthly activities i.e. Quality Calibration, Process Knowledge Test, Gauge RNR & any other activity required for the specific process. Participates in Process Level Con calls with Clients & Operations to understand requirements leading to actions that meet the process requirements & client expectations Ensuring that regular updates and reports are sent to the Operations Team (Operations Manager, Team managers, Team Leaders) & respective Stakeholders Preferred candidate profile Candidates interested for above mentioned locations can apply Experience into international Banking and Fintech process is preferred Comfortable to work in rotational shifts Perks and benefits As per company policy

QUALITY ANALYST -TEAM LEADER Process-Voice Payroll-Bank/Insurance Payroll Location-Mahape Salary-8 Lakhs+Inc At least 2 years of call monitoring experience, preferably from Sales / Voice based environment Call 9137797705 Isha Required Candidate profile Participates in design of call monitoring formats and quality standards Suggests training needs and developments. Handling quality related escalations & taking action against the same on timely basis. Perks and benefits Medical Allowance + Daily Allowance

PANDESARA ALTHAN (SURAT) (MA) 1. FE has handle the two portfolio Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day 2. For MA Cases - FE needs to visit as per the plan shared by Backend team (in MUCH application). 3. For DA Cases- FE need to visit according to time slot and All visit Feedback has to be updated (in MUCH application). 4. FE has to update details remarks in the visit log (in MUCH application). 5. FE has to upload House Photos of the visited cases (on MUCH). 6. FE Should ensure 50% minimum conversion on DA allocation on daily basis and for MA allocation, minimum 47% resolution should be achieved and as per the business requirement target can increase or decrease. 7. FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor. 8. FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors. 9. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms. 10. Manual receipt books ops copy to be submit to quality team within 7 days of issuance to customer.