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0.0 - 2.0 years

3 - 3 Lacs

Noida, New Delhi, Jaipur

Work from Office

Key Responsibilities Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Proficiency in English and at least one regional language (Telugu/ Tamil/ Kannada/Marathi/ Hindi). Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full-time, direct employment with a 6-month probation period Location: Hyderabad (Work from Office) for the first 2 months as part of an internship; post-internship, will relocate to the base location Working Days: 6 days a week (Monday to Saturday) Work Timings: 8:00 AM to 5:00 PM CTC: 3 LPA

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0.0 - 2.0 years

3 - 3 Lacs

Hyderabad

Work from Office

Key Responsibilities: Student & Parent Engagement Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. What Were Looking For: Must-Have Skills Good Communication Skills: Native speaker of Tamil and Proficiency in English . Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Employment Type: Full Time , Direct Employment with 6 months Probation Location: Hyderabad (Work from Office) Working Days: 6 days a week ( Monday-Saturday) Work Timings: 1:00 PM - 10:00 PM CTC : 3 LPA Cab Facility: Drop facility available (within 5 km radius only)

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2.0 - 5.0 years

3 - 6 Lacs

Haryana

Work from Office

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Requirements and skills Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Good PC skills, especially MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills

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1.0 - 5.0 years

3 - 4 Lacs

Mysuru

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Job Title: Associate - Patient Experience Management Company Name: Manipal Hospitals Job Description: As an Associate in Patient Experience Management at Manipal Hospitals, you will be responsible for ensuring a superior experience for patients throughout their journey at our healthcare facilities. You will collaborate with various departments to enhance patient satisfaction, resolve concerns, and create a welcoming environment. Your role will involve actively engaging with patients, gathering feedback, and implementing strategies that elevate the quality of care and service provided. Key Responsibilities: - Serve as a primary point of contact for patients, addressing inquiries and concerns with empathy and professionalism. - Collect and analyze patient feedback through surveys, interviews, and direct interactions to identify areas for improvement. - Collaborate with medical and administrative staff to ensure that patient concerns are promptly addressed. - Assist in the development and implementation of patient experience initiatives and programs. - Maintain accurate records of patient interactions and feedback to track trends and measure improvements. - Organize and facilitate patient experience training sessions for hospital staff. - Promote a culture of patient-centered care by advocating for the needs and preferences of patients. - Monitor patient experience metrics and report findings to management to drive strategic improvements. Skills and Tools Required: - Strong interpersonal and communication skills to interact effectively with patients and healthcare staff. - Empathy and problem-solving skills to address patient needs and concerns. - Ability to analyze data and metrics related to patient experience and satisfaction. - Proficiency in using customer relationship management (CRM) software and other tools for patient feedback collection and analysis. - Familiarity with healthcare regulations and patient rights is preferred. - Team player with the ability to work collaboratively across departments. - Strong organizational skills and attention to detail in managing responsibilities. - Knowledge of patient experience best practices and methodologies is a plus. This role provides a unique opportunity to make a meaningful impact on the quality of care provided to patients at Manipal Hospitals. We are looking for passionate individuals who are committed to enhancing patient experiences in a dynamic healthcare environment. Roles and Responsibilities About the Role The Associate - Patient Experience Management at Manipal Hospitals will play a key role in ensuring that patients receive a positive and seamless experience throughout their healthcare journey. This position requires strong communication skills and a commitment to patient advocacy. The associate will be involved in gathering patient feedback, analyzing data, and implementing improvement initiatives to enhance overall satisfaction. About the Team The Patient Experience Management team at Manipal Hospitals is dedicated to prioritizing patient needs and ensuring that all services meet high standards of care. This collaborative team includes healthcare professionals who are passionate about enhancing patient experience and operational excellence. The team works closely with various departments to foster a culture of continuous improvement in patient care. You are Responsible for - Collecting and analyzing patient feedback to identify areas for improvement in services. - Assisting in the development and implementation of patient experience improvement initiatives. - Collaborating with healthcare staff to address patient concerns and enhance service delivery. - Maintaining documentation related to patient interactions and feedback for reporting purposes. To succeed in this role – you should have the following - Strong interpersonal and communication skills to effectively engage with patients and staff. - A background in healthcare, customer service, or a related field is preferred. - Proficiency in data collection and analysis to support decision-making processes. - A proactive approach to problem-solving and a genuine passion for improving patient experience.

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0.0 - 5.0 years

1 - 2 Lacs

Jalandhar

Work from Office

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Jalandhar Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th pass -Age-18-25 years -Open for male Benefits Salary- 12807 NTH + PF & ESIC

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3.0 - 6.0 years

10 - 20 Lacs

Hyderabad

Work from Office

To involve from start and investigate level 2 & 3 incidents, by working closely with site CFT and operating people to arrive at proper Root cause, CA and PA and in report writing. To Involve in valid OOS and other cases as relevant, by working closely with site CFT and operating people to arrive at proper Root cause, CA and PA and in report writing. To review level 1B incidents and give feedback for improvement. To periodically trend level 1A incidents and highlight/escalate key observations. To review any other referred reports associated with incidents/events in association with sites. To possess high level of integrity to have unbiased, independent and objective closure of incidents and maintain high level of confidentiality and have the tenacity to get to the root cause. To use Rubrics template for investigation report writing. To provide appropriate support to site in preparing for or during regulatory inspection for investigations. Qualification looking someone with strong QC investigation background, QC Compliance, Analytical development Education :B.Pharm, M.Sc, M.Pharm Exp : 8-10 Years Industry : OSD preferred/ Injectable, API also work Additional Information About the Department Global Manufacturing Organisation (GMO) At Dr. Reddy's Laboratories, we are dedicated to making a meaningful impact on global healthcare through precision manufacturing and innovation. With a legacy of excellence, we are a leading force in the pharmaceutical industry. We operate 19 state-of-the-art manufacturing plants across Hyderabad, Vizag, Baddi, Mexico, Shreveport, and Mirfield, comprising 8 OSD facilities, 3 Injectables facilities, and 8 API facilities. Benchmarking manufacturing processes and continuous operational excellence are at the core of our capability to deliver quality medicines to our patients in 66 countries. We manufacture a portfolio of complex APIs and 1,150+ drug master files across key therapy areas such as Oncology, Cardio-vascular, Central Nervous System and Anti-Diabetes. he World Economic Forum has recognised our largest manufacturing facility in Bachupally, Hyderabad, as part of its Global Lighthouse Network. We aspire to be the most efficient pharma operations in the world. Our productivity improvement and digitalisation efforts are key to staying competitive, meeting business imperatives, and meeting our ambitious ESG goals. Building such ‘factories of the future’ is integral to innovation and to build healthcare of the future. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

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0.0 - 5.0 years

1 - 2 Lacs

Noida, Gurugram, Delhi

Work from Office

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Delhi Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th Pass Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th Pass -Experience:- 0-3years in retail -Age-18-25 years -6 days working (week off between Monday to Thursday Any day) -Open for male Benefits Salary- 18000 NTH + PF & ESIC

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0.0 - 5.0 years

5 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

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0.0 - 5.0 years

5 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

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0.0 - 5.0 years

5 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

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0.0 - 5.0 years

5 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

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0.0 - 5.0 years

5 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

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0.0 - 5.0 years

5 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Handle inbound or outbound customer calls in your preferred regional language. Clearly explain products, services, or offers as per the process. Answer customer queries politely and resolve basic issues. Record customer data, feedback, and call outcomes accurately. Follow calling scripts and quality standards. Meet daily or weekly targets (calls made, conversions, etc.). Escalate unresolved concerns to team leads if needed. Eligibility & Requirements: Minimum: 12th pass or any graduate. Freshers are welcome; prior BPO or telecalling experience is a plus. Fluency in any one of the following languages is mandatory : Telugu Kannada Malayalam Tamil Hindi Basic understanding of English (for data entry or tools). Good voice clarity, active listening, and a friendly attitude. Basic computer skills.

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3.0 - 8.0 years

3 - 7 Lacs

Pune, Mumbai (All Areas)

Work from Office

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

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3.0 - 8.0 years

3 - 7 Lacs

Pune, Mumbai (All Areas)

Work from Office

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

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3.0 - 8.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

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3.0 - 8.0 years

5 - 10 Lacs

Mumbai, Mumbai (All Areas)

Work from Office

Trainer/Process Trainer BPO for Mutual Funds process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER MUST NISM Certified If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

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2.0 - 4.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Requirements- * Candidate must have min 2 to 3years experience in Quality analyst role * Candidate should be insurance background * Candidate should have experience in call monitoring/ Auditing, Dip checks and Calibration * Preferred Local Candidate & immediate joiners * should know Kannada language and any other language will be add on for profile Job Location - Lakdikapool (Hyderabad) Walk-in Monday to Friday 9am to 2pm Interview Venue: Shriram Life Insurance SS Central, 4th floor, Above DHL Beside Peshawar Hotel Lakdikapul, Hyderabad

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9.0 - 14.0 years

8 - 14 Lacs

Pune

Work from Office

Senior Process Manager Quality (BPO Sector US Voice/Chat Process) Location: Pune, Maharashtra Shift: Night Shift (24x7) Industry: BPO / Telecom Role Overview eClerx is seeking a Senior Process Manager to lead Quality Assurance for our US-based Voice and Chat operations. The ideal candidate will have over 9 years of experience in BPO operations, with a strong focus on quality assurance, process optimization, and team leadership. Telecom experience is highly desirable. Desired Skills & Experience : Experience : Minimum 9+ years in BPO operations, with at least 7+ years in a quality management role overseeing US-based voice/chat processes. Industry Knowledge : Experience in the telecom sector, including understanding of upselling, cross-selling, and repair processes. Shift Flexibility : Willingness to work in night shifts to align with US operational hours. Communication : Excellent verbal and written communication skills, with the ability to present findings and recommendations effectively. Analytical Skills : Strong ability to analyze data, identify trends, and implement solutions to improve quality metrics. Key Responsibilities : Quality Oversight : Monitor and ensure adherence to quality standards across voice and chat processes, implementing corrective actions as needed. Process Optimization : Identify areas for process improvement and lead initiatives to enhance efficiency and customer satisfaction. Team Leadership : Manage and mentor a team of quality analysts, providing guidance and support to achieve performance targets. Client Interaction : Collaborate with clients to understand requirements, provide updates, and address concerns related to quality metrics. Reporting & Analysis : Prepare and present regular quality reports, highlighting trends, issues, and improvement actions. Training & Development : Conduct training sessions for team members to enhance skills and knowledge in quality management practices. Application Process Interested candidates are invited to share their updated resumes with the subject line Senior Process Manager Quality Application to sushmita.gaikwad01@eclerx.com .

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0.0 - 5.0 years

1 - 2 Lacs

Ghaziabad, Delhi

Work from Office

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Delhi Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th Pass Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th Pass -Experience:- 0-3years in retail -Age-18-25 years -6 days working (week off between Monday to Thursday Any day) -Open for male Benefits Salary- 18000 NTH + PF & ESIC

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5.0 - 7.0 years

4 - 5 Lacs

Nagpur, Bhandara

Work from Office

Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

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5.0 - 7.0 years

4 - 5 Lacs

Nagpur, Bhandara

Work from Office

Senior Engineer/Engineer - Customer Complaint Required Candidate profile Candidate must have 5-7 years of experience in customer complaint

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1.0 - 6.0 years

1 - 5 Lacs

Pune

Work from Office

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements. Requirements : Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (6-day work week). How to Apply : Interested candidates can send their resumes to: swapnil.gupta@igtsolutions.com Contact : 7042379178 Equal Opportunity Employer : IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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3.0 - 8.0 years

3 - 7 Lacs

Pune

Work from Office

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

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5.0 - 9.0 years

4 - 5 Lacs

Noida

Work from Office

School : GIIS Campus : Noida Country : India Qualification : Bachelor in Education OverView : To scientifically design, plan and expertly deliver the specific curriculum within the time frame. To professionally execute and facilitate maximum learning through effective classroom management skills and to align oneself to the Organizational Goals/VMCs Responsibility : Understands, learns, uses and facilitates all “Dimensions of Learning” Identification of learning objectives at each module/level. Measure learning outcomes and establish evidences of efforts to enhance learning outcomes. Ensure implementation of standards prescribed in the curriculum. To strictly adhere to lesson plans, correction scheme of note books, worksheets, different forms of assessments, course completion and assessment feedback. Introduce new study pattern among students to develop their interest Key person for joint curriculum planning following the guidelines of: Guidelines from Senior Academic Board Members Edutrust Curriculum Planning Procedure Comprehensive Education Theories like MI Matrix Follows and uses specified and applicable assessment tools & techniques for formative & Summative Assessments according to the instructions of respective Academic/Examination Boards SkillsDescription : To scientifically design, plan and expertly deliver the specific curriculum within the time frame. To professionally execute and facilitate maximum learning through effective classroom management skills and to align oneself to the Organizational Goals/VMCs Disclaimer : Our company is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.

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