305 Feedback Jobs - Page 11

International Travel Voice exp Call Monitoring International BPO Rotational Shifts 5 days working

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1.6 Years Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity We take pride in our inclusive environment and positive impact on the community Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs Join our team today and experience firsthand our dedication to supporting People First Job Description For Quality Analyst As a Quality Analyst, you will complete audits or evaluations This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc You will ensure that your defined monthly or weekly evaluation targets are met Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOb technical skills and qualifications: Graduate of any course (preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and Effect, Histogram, Correlation, And Others (preferred) Soft skills: Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application Kindly ensure that you are always in communication with only authorized recruiters of TaskUs DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life We welcome applicants of different backgrounds, demographics, and circumstances Inclusive and equitable practices are our responsibility as a business TaskUs is committed to providing equal access to opportunities If you need reasonable accommodations in any part of the hiring process, please let us know We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www taskus com/careers/

ROLE : Quality Analyst DESIGNATION : Quality Analyst YEARS OF EXPERIENCE : 2+ years Role and Key Responsibilities: Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process. Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies. Design and document standard practices to be carried out- business processes. Work closely with all functions for consistent delivery of service standard. Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per SLAs. Drive a Metrics Driven Culture amongst the Team and establish reliable systems for measurement. Monitor systems and process to provide ongoing feedback for continuous improvement to the service delivery standards Attention to detail in supporting management reporting with clear and concise data handling and presentation Evaluate and identify the capabilities of all processes within the system, introduce metrics to monitor the same and report to management on improvements necessary to meet customer and industry standards. Leverage quality tools and techniques to effectively disseminate knowledge on the floor Incorporate & establish TQ standards across all LOBs in the span. To identify root causes of variances in metrics (if any) Responsible for leading, motivating and supervising the team of Quality analysts Key skills & knowledge: Good Quality domain knowledge & Tool management Analytical, logical, reasoning & numerical ability Ability to interact with internal and external stake holders Excellent oral & written communication skills. Expert in Excel & PowerPoint Knowledge of basic life insurance terminology Graduate in any discipline Good People Management skills. ruth@9590520040

Immediate Openings for Quality Analyst (Malayalam/Kannada ) _Chennai Role: Outlines the Quality Framework, CTQs, and the application of the Quality Control Plan to carry out audits in accordance with established guidelines and transaction monitoring samples. Job Responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Job Responsibilities: (Desired) Should have been a Quality analyst for at least one year in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria : Graduation from any stream is mandatory Should have a at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma Shifts timings: Should be ready to work in flexible shifts, Rotating Day and Night Week Off : 5 days working, 2 days rotational off Transport : One way pick-up or drop (shift between 9pm to 6am) Female One way pick-up or drop (shift between 12am to 6am) Male Emai ID: poojam3@hexaware.com Contact Number: 7869304456

Quality Analyst//Sr Quality Evaluator Leading BPO in PUNE International Voice Process Must be working as Quality Analyst for minimum 1.6 Years Must be Excellent in 7QC Tools CTC UPTO 6LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role & responsibilities Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and Knowledge: Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Description External Job Description DESIGN EXECUTIVE N- COLOUR IDEA STORE - Hyderabad, Asian Paints Limited - Sales & Marketing - CI JOB DESCRIPTION DESIGN EXECUTIVE - COLOUR IDEA STORE Experience: 1 to 3 years Location: Hyderabad will be travelling in Telangana and Andhra Pradesh  Bachelors degree in Design, Architecture or a related field Key Responsibilities: 1 Drive sales in the wallcoverings and other focused categories across regions by coordinating with the field teams 2 Enable support to the filed teams basis feedback received from market visits 3 Taking training sessions of the field teams on colour trends, wallcoverings, customer pitch at a regular interval 4 Analyze data and share reports on key metrices being driven to the larger teams on a periodic basis 5 Understand and implement the best practices being followed by other players to make the category relevant 6 Visit the market to meet the dealers/customers/team members regularly to understand pain points and implement solutions accordingly

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Service- Content Curation Operations evaluation will be on comprehension, clarity, confidence, objection handling and stability Responsibilities Strong attention to detail to identify and fix errors and share feedback/insights Focus on accuracy/eye for details Ensure logical and meaningful review of url content curation High quality of extraction of content delivered consistently Domain expertise to work like a subject matter expert and challenge what seems incorrect Adapt and deliver high quality extraction with accuracy, commitment, and consistency Excellent time management skills to help increase the number of extractions Decision making skills to understand the concepts of identifying if a website is/is not extractable Extremely proactive and organized with a track record of success in a team environment Qualifications we seek in you! Preferred qualifications Good understanding on Digital Marketing and Ads ecosystem Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information Customer Service background and Digital Marketing experience will be an added value Strong Logical/ Analytical skills Minimum qualifications Any Graduate Strong Communication Skills (verbal and written) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a C++ Lead to be responsible for building applications that may range from desktop applications to native mobile applications and embedded systems. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. What You?ll Do Consult with internal stakeholders to determine the scope of software development projects Collaborate with the software development team on application design and development Develop software and oversee the deployment of applications across platforms Perform diagnostic tests and debugging procedures Create end-user application feedback channels Optimize software by performing maintenance, updates, and upgrades Document processes and maintain software development records Keep up to date with C++ standards and advancements in application development Expertise You?ll Bring Qualification & Skills: A Bachelor's degree in Computer Science, Information Systems, or similar. Additionally: C++ certification preferred Proficiency in C++ compliant languages such as C, Java, and Python Minimum of 3 years as a C++ software developer Deploying software across a variety of platforms and operating systems C++ standards and specifications SQL, JavaScript, and XML Analytical and problem-solving Collaboration and communication Organizational and time management Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage : group term life , personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above.

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a C++ Lead to be responsible for building applications that may range from desktop applications to native mobile applications and embedded systems. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. What You?ll Do Consult with internal stakeholders to determine the scope of software development projects Collaborate with the software development team on application design and development Develop software and oversee the deployment of applications across platforms Perform diagnostic tests and debugging procedures Create end-user application feedback channels Optimize software by performing maintenance, updates, and upgrades Document processes and maintain software development records Keep up to date with C++ standards and advancements in application development Expertise You?ll Bring Qualification & Skills: A Bachelor's degree in Computer Science, Information Systems, or similar. Additionally: C++ certification preferred Proficiency in C++ compliant languages such as C, Java, and Python Minimum of 3 years as a C++ software developer Deploying software across a variety of platforms and operating systems C++ standards and specifications SQL, JavaScript, and XML Analytical and problem-solving Collaboration and communication Organizational and time management Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage : group term life , personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents . Let's unleash your full potential. See Beyond, Rise Above.

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a C++ Lead to be responsible for building applications that may range from desktop applications to native mobile applications and embedded systems. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. What You?ll Do Consult with internal stakeholders to determine the scope of software development projects Collaborate with the software development team on application design and development Develop software and oversee the deployment of applications across platforms Perform diagnostic tests and debugging procedures Create end-user application feedback channels Optimize software by performing maintenance, updates, and upgrades Document processes and maintain software development records Keep up to date with C++ standards and advancements in application development Expertise You?ll Bring Qualification & Skills: A Bachelor's degree in Computer Science, Information Systems, or similar. Additionally: C++ certification preferred Proficiency in C++ compliant languages such as C, Java, and Python Minimum of 3 years as a C++ software developer Deploying software across a variety of platforms and operating systems C++ standards and specifications SQL, JavaScript, and XML Analytical and problem-solving Collaboration and communication Organizational and time management Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage : group term life , personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above.

1 Yr exp as a Trainer(Who is giving training to Field people,) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Job Opportunity Team Lead – Quality Analyst We are currently seeking a Team Lead – Quality Analyst for our client , a leading organization in Legal Industry. The ideal candidate will play a key role in monitoring, evaluating, and improving quality processes while ensuring compliance with client-defined parameters. Job Details: Experience: 3 – 4 years Shift: US Timings (Flexible for Day & Night Shifts) Job Location: Pune (Magarpatta City) Working Days: 5 days per week Notice Period: Immediate to 15 days Work Mode: On-site (Work from Office – Mandatory) Key Responsibilities: Monitor and evaluate quality parameters as per client requirements. Analyze quality data to identify trends and areas for improvement. Prepare detailed reports on quality metrics and present findings to management. Provide constructive feedback and coaching to associates for performance enhancement. Collaborate with management and operations teams to develop and implement quality improvement initiatives. Ensure compliance with company policies, standards, and industry best practices. Identify training needs and assist in developing training programs for employees. Skills & Qualifications: Previous experience in customer service or quality assurance roles. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to provide constructive feedback and mentor team members. Strong attention to detail with a focus on quality assurance . Proficiency in MS Office applications (Excel, PowerPoint, etc.). Education: Graduate in any field.

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team Call Callibration, Quality Audit, Quality Score , CSAT WFO- Bangalore only- APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon/ Bangalore ,Apply those who can relocate No position in KOL/Pune IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Need Quality Auditor from International Voice Chat Process. Min 1yr Exp as Quality Analyst from International Voice Chat process BPO. Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Preferred candidate profile Perks and benefits

1)Monitor, evaluate & score Outbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

ROLE : Quality Analyst DESIGNATION : Quality Analyst YEARS OF EXPERIENCE : 2+ years Role and Key Responsibilities: Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process. Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies. Design and document standard practices to be carried out- business processes. Work closely with all functions for consistent delivery of service standard. Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per SLAs. Drive a Metrics Driven Culture amongst the Team and establish reliable systems for measurement. Monitor systems and process to provide ongoing feedback for continuous improvement to the service delivery standards Attention to detail in supporting management reporting with clear and concise data handling and presentation Evaluate and identify the capabilities of all processes within the system, introduce metrics to monitor the same and report to management on improvements necessary to meet customer and industry standards. Leverage quality tools and techniques to effectively disseminate knowledge on the floor Incorporate & establish TQ standards across all LOBs in the span. To identify root causes of variances in metrics (if any) Responsible for leading, motivating and supervising the team of Quality analysts Key skills & knowledge: Good Quality domain knowledge & Tool management Analytical, logical, reasoning & numerical ability Ability to interact with internal and external stake holders Excellent oral & written communication skills. Expert in Excel & PowerPoint Knowledge of basic life insurance terminology Graduate in any discipline Good People Management skills. Educational Qualification : Graduate Apoorva 9986600010

Preferred Candidates: 1) QA's who have monitored calls for Sales process 2) Immediate Joiner 3) Good communication skills 4) Ready to Work from Office

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Voice Process Banking Experience is Mandatory Must be working as Quality Analyst for minimum 1.6 Years Must be Excellent in 7QC Tools Banking Experience Preferred CTC UPTO 7LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role & responsibilities Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and Knowledge: Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Description External Job Description Key Responsibilities: 1 Drive sales in the wallcoverings and other focused categories across regions by coordinating with the field teams 2 Enable support to the filed teams basis feedback received from market visits 3 Taking training sessions of the field teams on colour trends, wallcoverings, customer pitch at a regular interval 4 Analyze data and share reports on key metrices being driven to the larger teams on a periodic basis 5 Understand and implement the best practices being followed by other players to make the category relevant 6 Visit the market to meet the dealers/customers/team members regularly to understand pain points and implement solutions accordingly Stakeholders: Internal: Services Central and Field teams including offroll teams, Brand teams, Commercial teams External: Dealers, end-customers Scope: Financial Scope: None People Management scope: None Geography coverage: Country Corporate Coverage: Services Internal Job Description Key Responsibilities: 1 Drive sales in the wallcoverings and other focused categories across regions by coordinating with the field teams 2 Enable support to the filed teams basis feedback received from market visits 3 Taking training sessions of the field teams on colour trends, wallcoverings, customer pitch at a regular interval 4 Analyze data and share reports on key metrices being driven to the larger teams on a periodic basis 5 Understand and implement the best practices being followed by other players to make the category relevant 6 Visit the market to meet the dealers/customers/team members regularly to understand pain points and implement solutions accordingly Stakeholders: Internal: Services Central and Field teams including offroll teams, Brand teams, Commercial teams External: Dealers, end-customers Scope: Financial Scope: None People Management scope: None Geography coverage: Country Corporate Coverage: Services

SUMMARY Retail Associate at Leading Apparel Brand Our client, a UAE-based multinational conglomerate, is seeking male candidates for the position of Retail Associate in gaziabad. The ideal candidate should have a minimum of 10th pass qualification and be between 18-25 years of age. Job Responsibilities Customer Service Maintain grooming standards Welcome and greet customers Use standard phrases during customer interactions Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions to customers Share customer and merchandise feedback with DMs Target Achievement Meet set sales targets Use selling techniques to increase basket size Adhere to retail standards Display received stocks Fold garments and stack them Cube sizes and use hangers correctly Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per VM guidelines Contribute to shrinkage control through merchandise recovery from trial rooms and cash counters Requirements Requirements: Minimum 10th pass Age: 18-25 years 6 days working (week off between Monday to Thursday, any day) Open for male candidates Benefits Salary- 15000 NTH + PF & ESIC

Need Quality Auditor from International Voice Process. Must have Min 1yr Exp as Quality Analyst from International Voice process BPO. Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job description - Quality Analyst Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas of improvement. Perform quality checks on processes and procedures to ensure compliance with standards. Generate reports using tools like Excel, BQM, TNI, Six Sigma, CSAT, Pareto Analysis, control charts, call calibration, call monitoring, and feedback. Identify bottom quartiles and generate reports for management review. Desired Candidate Profile 2-5 years of experience in quality analysis or a related field (domestic process). Strong understanding of QC tools such as AHT, call audit, call calibration, call monitoring, feedback, etc. . Excellent communication skills with the ability to work effectively with cross-functional teams. Graduation/10+2+3 is mandatory. Must be comfortable with 6 days of worling. Willing to work in rotational shifts. CTC - 4.5- 5LPA (Depending upon the Last/Current CTC) Location -: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068 Share your resume: Shriti.Rani@startek.com.

Dear Candidate, Greetings from Heaxaware - BPS! We are hiring Quality Analyst/Senior Quality Analyst for Navi Mumbai location Role & responsibilities: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Execute and follow-up on the Coaching & Action Plans. Work on the latest quality tools. Ensure Learning and delivery through implementation of Quality tools as Lean, Kaizen and Six Sigma for achieving internal and client goals on process quality performance. Performance Analysis depending on client & process requirements. Interested, Please share your updated resume at matildad@hexaware.com /Whatsapp - 9082299130.