305 Feedback Jobs - Page 10

Role & responsibilities Opening for Quality Analyst and QA Team leader as well Minimum 3 years of overall experience in BPO Industry Minimum 1 year as a Quality Analyst in customer service industry / Domestic BPO Experience into E-commerce account will be added advantage Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / Performance improvement 6 days working (1 day rotational off) Graduate from UGC recognized university Candidates should be fluent in English & Hindi communications Candidate should have good Presentation skills Should be good in excel and report preparing Preferred candidate profile : Need Graduate completed candidates. With English and Hindi speaking. Perks and benefits. PF,ESI as per company policy

Hi, We are hiring for ITES Company for Associate/Sr Associate - Quality Analyst/Reporting Role. Job description: Any Graduate with 1 year of relevant experience in reporting or MIS role is preferred. Respond to queries, handle level 1 escalations, and provide solutions for closure of open points Timely escalation of issues to the operation manager Preparation of MIS as per customer requirement Ensure the team is compliant with all quality requirements Monitoring daily dashboard and bringing in necessary preventive measures through detailed error analysis Involvement in project management reviews to understand the health of the unit and adopt necessary controls Ensure preparation of training and development plan for all the team members Should perform regular reviews with team members Undertake appraisal activity for associates, and provide necessary feedback and support in terms of career progression Manage absenteeism and attrition in a team effectively Engage and interact with customers to understand requirements and provide solutions Key Skills: a) Min 1 Year Experience in MIS Reporting b) Any Graduate c) Knowledge of Dashboards To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Kolkata Search : Job Code # 232

Role and key responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls. Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and Knowledge: Proven experience in Quality and Training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 4 yrs total exp + 1 yr same role + Telecome preferred

Job Description: Duties. Participating in the design of call monitoring formats and quality standards. Perform call monitoring and provide trend reports to site management team. To use a quality monitoring data management system to compile and track performance at an individual level and sharing feedback. Participates in prospect and client listening programs to identify customer needs and expectations. Coordinate and facilitate call calibration sessions for respective teams. Provide feedback to RA's and sharing performance tracker to team leaders and managers. Ability to perform multiple tasks and adjust quickly in short time frames with limited direct supervision Responsibilities: KRA/KPI • Call quality monitoring. • Providing Feedback to DGE. • Generating daily, weekly & monthly Quality Reports. • Upgradation of business processes. • Formulating Assessment Program. • Monitor changing trends. • Drawing feedback and checking quality of maintenance. • Keeping track of latest industry trends. • Creation of evaluation program. • Training and coaching of new joiners. Quality Analyst. Requirements: • Min 01 years relevant experience. (Lead Generation experience preferred) • Excellent Communication Skills. organizational, motivational and time management skills. • Ability to work in flexible hours if necessary (all shifts) • Proficient in MS-Excel. • Excellent Internet Research & Computer skills. • 7 QC tool knowledge preferred

1.5 - 3 years experience in Marketing, Investor Education and Corporate Communications activities. Required for scanning, filing, inwarding, follow-ups and coordination work, which is handled in bulk by the Surveillance department. Required Candidate profile Coordination with accounts team for reconciliation of expenses. Recording & cross-checking attendance, feedback, photos of IAPs e. Analysis of feedback. Filling of post event details of IAPs. Perks and benefits To be disclosed post interview

Simplilearn is Hiring! Quality Analyst (A2 Level) Location: Bangalore Are you passionate about ensuring top-notch customer service? We are looking for a full-time Quality Analyst to join our team and enhance overall performance through insightful feedback and evaluation programs. Key Responsibilities: Monitor calls, chats, and emails to assess agent performance. Provide constructive feedback and coaching. Develop and implement evaluation programs for agents. Analyze training data and maintain feedback records. Conduct weekly calibrations and daily/weekly huddles. Collaborate with Team Leads to drive process improvements. Ideal Candidate: Strong verbal and written communication skills. Team player with problem-solving abilities. Proficiency in MS Office and Google Suite. Analytical skills to interpret and communicate data effectively. Mandatory Requirements: Minimum 2 years of customer service experience, including 1 year as a Quality Analyst. Graduation in any stream. Experience in an International BPO is mandatory. Interested? Apply now on adita.mallick@simplilearn.net and be part of our growing team!

Lead Auditor ( EHS) Roles and Responsibilities To release audit plan to the client site under audit by adhering to the EHS / ISO 9001 rules and the TUV SUD internal guidelines. To plan effectively and efficiently in time the travel plan for himself and the audit team where the audit planned as Lead auditor for the audit to achieve cost effective audit. To release the audit documents (Final audit plan, audit report and NC’s) to the client site under audit by adhering as per rules and the TUV SUD internal guidelines. To close the audit file by arranging the action plan against the issued NCRs after audit from the client in an effective and time bound manner as per EHS / ISO 9001 rules and the TUV SUD internal guidelines. To support Branch in attending the goals and targets set by providing efforts towards the same

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team Call Callibration, Quality Audit, Quality Score , CSAT WFO- Bangalore Gurgaon only- APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon/ Bangalore ,Apply those who can relocate No position in KOL IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. Youll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelors degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/98E7732AC8/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Overall Job Purpose This position offers you the opportunity to work alongside one of our high-profile clients who specialise in internet based searching and video sharing platforms. As a Junior Quality Analyst you are responsible for the overall quality performance of the operation by encouraging simplified and streamlined issue handling. You will be accountable for the achievement of both external and internal quality metrics and will have a keen eye on efficiency, continuous improvement in customer and client satisfaction. Duties and Responsibilities Daily completion of quality reviews and appeal reviews Deliver quality feedback to the agents on completion of quality sample and appeal reviews Execute actions for individuals and/or team to maintain or improve SLA performance Participate in daily huddles with the QA Team Lead and Quality Analysts supporting the sample product in all locations Conduct root cause analysis of quality errors and provide corrective solutions to QA Team Lead Identify risks to the QA SLA and report to the QA Team Leader in a timely and efficient manner Identify quality trends for the market/agents supported and develop corrective solutions Report bugs and continually check if bugs have been resolved Work with agents and colleagues to ensure enough grey area cases are reported Weekly catch ups with SME and Training teams to assess the current new hire training and identify if amendments are required Develop Product Knowledge Tests weekly and/or monthly and use results to conduct team refresher training or individual feedback Conduct internal and external calibration exercises to ensure alignment within the internal team and the client or other vendors Contribute to the innovation process by submitting new innovation ideas or process improvements Support additional workflow request from the client Support Team Lead with ad hoc requests Required Qualifications & Experience Fluency in English is essential for this role Excellent written and verbal communication skills with the ability to deliver clear messages Strong attention to detail to ensure information is complete and accurate Proven ability to develop and maintain effective relationships with others Displays a high level of professional integrity and promotes conduct and behaviors consistent with company standards Works collaboratively with others to accomplish team and organisation objectives Results oriented with the ability to set and achieve challenging goals Ability to work on own initiative to identify and solve problems using logic, judgement, and data and recommend solutions to achieve the desired organisational goal or outcome Obtains information and identifies key issues and implications to make informed and objective decisions Flexible in a fast paced, changeable environment and can adapt quickly Strong organisation, planning and prioritisation skills with the ability to manage several tasks at once Excellent analytical skills with the ability to identify risks and use data to evaluate root causes and provide solutions Ability to coach others to make the most of their available skills Ability to deliver effective presentations and training sessions to educate the others on topics of organisational importance Demonstrates a commitment to delivering highly effective service standards with both internal and external stakeholders Competencies Understanding the Role Solutions Orientated Initiative Collaboration Communication Organisational commitment Customer Focus Organisation & Planning Analysis & Attention to detail Resilience & Adaptability Creativity & Innovation Contact: 9449900627, or share CV: yamanurappa.kuri@telepeformancedibs.com

Key Responsibilities: Quality Monitoring & Evaluation Performance Analysis & Reporting Process Improvement & Compliance Training & Feedback

Good understanding of all IT skills- Software, Hardware, Networking, servers, storage, Infrastructure, Effective Communication & Negotiation skills, self-motivated, independent—Team Handling Exp of IT Recruiters. Job Porta Naukri, LinkedIn, Shine, Required Candidate profile Candidate 1-5 yrs exp in IT Infra Recruitment, excellent communication skills, MS Excel, challenging work, Positive attitude, patience, time management, cold calling, Knowledge of IT Infra JD. Perks and benefits Incentives, commissions

Company: Strides Pharma Department: IPQA Profile: - Executive Office Locations: Alathur Qualification – B. Pharmacy/ M. Pharmacy Experience – 2 to 6 years (Must have exposure to OSD) Job Description: • To perform IPQA activities at shop floor in each and every stage of sterile manufacturing and packing. • QA overview for clean room behaviour and aseptic activity. • Review of batch processing records. • Review of all documents relating to the manufacturing, Packaging & analysis report prior to batch release. • Review of documents of respective areas and logbooks for adequacy and completeness. • QA overview for receipt of material from warehouse to production. • IPQA of Dispensing, Manufacturing, Packaging and Dispatch activities. • Review and Control of SOP’s, Specification, BPR issuance, Master Formulae and Records. • Preparation & Review of process validation protocols and reports. • Executing the validation/revalidation activity in the absence of authorized person. • Any job activity assigned by HOD • Responsible for regulatory audits with exposure equivalent to WHO Geneva PQ/USFDA Competencies: • Execute IPQA Excellence by setting clear benchmarks. • Smart Thinker and displays smart/ tactical moves & mental agility. • Is open and flexible when faced with changing circumstances and finds ways and means of doing things and not get struck with the past. • Comes up with ideas which are different and can be used commercially, profitably and growth. • Support and guide subordinates by giving appropriate examples & feedback. Encourage team to come up with new ideas. • Proposes solution which has elements of sustainability.

Company: Strides Pharma Department: IPQA Profile: - Executive Office Locations: KRSG Plant, Bangalore Qualification – B. Pharmacy/ M. Pharmacy Experience – 2 to 6 years (Must have exposure to OSD) Job Description: • To perform IPQA activities at shop floor in each and every stage of sterile manufacturing and packing. • QA overview for clean room behaviour and aseptic activity. • Review of batch processing records. • Review of all documents relating to the manufacturing, Packaging & analysis report prior to batch release. • Review of documents of respective areas and logbooks for adequacy and completeness. • QA overview for receipt of material from warehouse to production. • IPQA of Dispensing, Manufacturing, Packaging and Dispatch activities. • Review and Control of SOP’s, Specification, BPR issuance, Master Formulae and Records. • Preparation & Review of process validation protocols and reports. • Executing the validation/revalidation activity in the absence of authorized person. • Any job activity assigned by HOD • Responsible for regulatory audits with exposure equivalent to WHO Geneva PQ/USFDA Competencies: • Execute IPQA Excellence by setting clear benchmarks. • Smart Thinker and displays smart/ tactical moves & mental agility. • Is open and flexible when faced with changing circumstances and finds ways and means of doing things and not get struck with the past. • Comes up with ideas which are different and can be used commercially, profitably and growth. • Support and guide subordinates by giving appropriate examples & feedback. Encourage team to come up with new ideas. • Proposes solution which has elements of sustainability.

SUMMARY About Client Our Client is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other consulting services to customers in across 167 countries. Current holds around 1.5 Lakhs employees across India. Designation -Process Trainer Experience - 5+ years experience in Operations / Training (AML) at global level) Location - Hyderabad (Work From Office) CTC - 14 L Notice - Immediate to 30 Days Shift - US Shift Job Description - Excellent Communication Skills (Verbal & Written), as this is a client facing role Flexibity to work in shift, preferably afternoon shift Knowledge of on-boarding checks, entity types and AML/KYC laws & ,guidelines (e.g. BSA, OFAC, FinCEN guidance) Experience working with Google Sheet, Google Doc, Excel, Word Attention to detail to ensure accuracy Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies Result oriented and client focus Feedback and Coaching skills. Good rapport building skills, extremely methodical and organized Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred Understanding of different entity types and ownership structure including but not limited to Charities, PIV, SPV, Banks and Financial Institutions Requirements Looking for a experienced professional with 5+ years experience in providing AML in a global banking business or if someone from Operations has an inclination to move into Training can also apply for this role. Immediate Joiner would be highly preferred

Must have Min 1+yrs Exp as Quality Analyst/ Process Trainer from International Voice process BPO QA Must know QC Metrics/RCA. Process Trainer - TNA/TNI/Throughput Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Lucknow Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th pass -Age-18-25 years -6 days working (week off between Monday to Thursday Any day) -Open for male Benefits Salary- 12000 NTH + PF & ESIC

Position : Call Quality Team | Retail Broking Location : Mumbai (Lower Parel) Job Description: Regularly monitor and evaluate advisor -customer interactions by listening to call recordings to assess adherence to quality standards, and proper call handling procedures, and identify areas for improvement. Call Quality Assurance collaborate with training teams to develop and deliver targeted training, programs based on identified skill gaps, new product/service launches, or changes in policies and procedures. Prepare comprehensive reports on quality assurance findings, performance trends, and recommendations for process improvements. Preferred candidate profile Qualification: Graduation/Post Graduation Experience : 2 - 5 years of relevant experience in Retail Broking Industry. Interested candidates can share resume on jim.mathew@sbicapsec.com

Description Why Birdeye Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands Over 150,000 businesses use Birdeyes AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive At Birdeye, innovation isn't just a goal it's our driving force Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2 Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo Birdeye is backed by the whos who of Silicon Valley Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR What Youll Do We are looking for a Sales Trainer to design and deliver educational programs for our sales teams Sales Trainer responsibilities include conducting skills gap analysis, preparing learning material and evaluating results after each training session For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals Responsibilities Conduct skills gap analyses to identify areas of improvement Design training curricula within time and budget constraints Produce physical and digital educational material (e g videos and case studies) Onboard new salespeople Coordinate individual and team performance review sessions to discussstrengths and weaknesses Monitor sales objectives and results Collect feedback from trainees and managers about training courses Report on impact of training programs (e g sales achieved) Liaise with external trainers or industry professionals and organize seminars Maintain updated records of training material, curricula and costs Lead new hire sales bootcamp Requirements Proven work experience as a Sales Trainer or similar role Experience in a sales position is a plus Ability to manage the full training cycle, including in-person activities and web-based learning Hands-on experience with e-learning platforms Excellent organizational skills Solid communication and presentation abilities BSc degree in Education, Human Resources or relevant field Additional certification in training is a plus Why Youll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence We don't just set goals we surpass them We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication Working here means embracing a culture of action and accountability, where every person is empowered to make an impact We don't just talk about making a difference we make it happen Apply

Job Summary We are seeking a detail-oriented and analytical Insurance Quality Auditor to join our team. The role involves evaluating insurance processes, claims, policies, and documentation to ensure compliance with company standards, regulatory guidelines, and best practices. The Insurance Quality Auditor will identify process gaps, recommend improvements, and ensure accuracy and consistency in operations to maintain high service quality. Responsibilities Audit and Review Processes: Conduct audits of claims, underwriting, and policy documentation to ensure compliance with internal standards and regulatory requirements. Perform random and targeted quality checks on transactions and procedures. Compliance Monitoring: Verify adherence to insurance laws, policies, and industry standards. Ensure compliance with data privacy and security regulations. Performance Analysis: Analyze audit results to identify trends, errors, and root causes. Provide detailed reports highlighting audit findings and areas requiring improvement. Process Improvement: Develop and recommend corrective action plans to improve efficiency and accuracy. Work closely with teams to implement quality control improvements and best practices. Reporting and Documentation: Maintain accurate audit records and prepare regular reports for management. Provide recommendations based on findings to optimize workflow processes. Training and Guidance: Assist in training staff on quality standards, compliance procedures, and error prevention techniques. Support the development of training materials related to quality assurance. Requirements Experience: Proven experience in quality auditing, claims processing, or compliance in the insurance industry (1-2 years preferred). Skills: Strong analytical and problem-solving abilities. Excellent attention to detail and accuracy. Proficiency in Microsoft Office Suite and auditing software/tools. Effective communication and report-writing skills. Payment is calculated on a per-seat basis. Includes: 150 audit hours per month or 100 calls per day . Production hours : Time spent reviewing recordings. Downtime hours : Time when the auditor is available but has 0% pendency. Training hours : Includes the full training period, from the start of training to mock call sessions. Note : Payment will be deducted if the above requirements are not met. Logistics Compensation: 3 - 4.5 LPA Employment Type : Contractual Location: Noida Joining: Immediate Why should you consider us seriously? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note: SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Qualification: Minimum 10th pass Roles and Responsibilities Achieve and exceed sales target for the category by enhancing conversion ratios and average transaction values through satisfactory consumer counseling and delivering customer service of the highest standards; cross selling and up selling. Ensure that shrinkage is within the budgeted norm by adherence to proper stock management procedures and vigilance without adversely affecting the customer service levels. Ensure compliance with SOP, Company policy and standards. Ensure that high standards of retail are maintained at the store by ensuring stocking of products and display with adherence to standards and assist in stock staking. Ensure accurate and smooth sales transaction, cash handling and accounting and performance of other cashiering duties in accordance with the SOP. Provide regularly, necessary qualitative and quantitative reports to management on sales and stock as well as feedback on customers for their preferences etc. to facilitate decision making.

Lead Mass Experince-kharadi-Pune: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleLead Mass Experience DesignationLead Job Code FunctionB2C CE Sub-FunctionCE LocationCircle Level/GradeManager Position Description The purpose of this role is to manage the development and implementation of strategies to enhance the overall customer experience for the prepaid market segment. The role is required to drive customer satisfaction and loyalty through innovative solutions and excellent service delivery. Organizational Relationship Reporting ToCircle CE Head Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly-1 Indirectly-- Key Responsibilities & Accountabilities Mass Value Strategy Development Improve prepaid customer experience by driving digital penetration and sharing regular feedback on digital enhancement. Proactively improve the processes which can be driven from circles like network tracks for field and non-field, D2C, Circle Marketing etc. Identify various key touch points and drive call listening and focussed group discussions at these touch points. Ensure segment-wise CLM ownership to ensure committed benefit is given to the customer on time. Interaction Reduction Reduce customer interactions by ensuring a seamless customer experience. There must be a 30% customer interaction. Reduce interactions with customers having repeat issues by conducting a weekly repeat analysis and sharing an action plan which will prevent such issues from occurring again. There must be a 25% reduction in repeat customer interaction. Churn Reduction Ensure MNP churn reduction. There must be a 10% monthly reduction from the MNP port out. The bundled churn must be less than the pan India average. Customer Retention Strategies like proactive servicing of repeat callers, vernacular verification by a chatbot etc must be implemented to ensure customer retention. The MNP retention must be greater than the pan India averages and in turn ensuring greater ROI. E-Sim Penetration Strategies must be developed and implemented to enhance e-sim penetration which in turn improves customer experience and convenience. Cross Functional Collaboration Collaborate with cross functional teams to close on issues and develop solutions. People Management Monitor and review performance of team members on an ongoing basis and provides requisite inputs to groom team members for higher responsibilities. Provide developmental support to team members through various trainings that caters to the organizational need. Knowledge, Certifications and Experience Education QualificationGraduate/Post-grad uate Total Experience8 - 10 years of experience with relevant experience in telecommunication industry Certifications required (if any) Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalCross Functional Teams ExternalPrepaid Airtel Customers Skills and Competencies Technical Competencies Proficiency in Service Provisioning Understanding of Telecom Trends and Technologies Strong Analytical Skill Stakeholder Management Leadership and Behavioural Competencies Customer Obsession Collaboration and Influence Ownership Mindset Learning Agility Navigating Change Execution Excellence Leaders Building Leaders

We are actively hiring!!! Designation- Quality Analyst Location- Malad / Thane Shift- Rotational Shift (5 Days working with 2 rotational weekoffs) (including night shifts) Preferred immediate joiner. Roles and Responsibilities - Conduct quality audits, call audits, and root cause analysis to identify areas for improvement. Perform call calibration exercises to ensure consistency among team members' performance. Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements. Provide feedback to team members on their performance and suggest training or coaching where necessary. Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service. For more information kindly connect with - Simran Rana - 9137514621

Urgent Opening for Senior Quality Analyst (International Voice -BPO) India- Pune (Hinjewadi), Maharashtra Full-time Customer Operations Shift Timings - Flexible (24*7) 5 Days Working Specialism : Customer Operations BPO Experience Minimum - 6 months -1 Year Exp as QA in Voice/ Chat International BPO. **Candidates working in International Voice/ Chat process BPO can Apply.(Graduates Mandate) Job Description for Quality Analyst Analyst: Call Monitoring: Assist in evaluating customers (phone and chat) interactions to ensure quality standards are met. Feedback and Reporting: Help compile feedback on agent performance and prepare reports highlighting key findings. Support Improvement Initiatives: Participate in quality improvement projects by gathering data and identifying trends. Documentation: Maintain records of evaluations and feedback sessions to track progress and improvements Team Collaboration: Work closely with team members and supervisors to foster a culture of continuous improvement. Qualifications and Skills Education: Candidate must be a graduate Skills: Strong analytical skills, attention to detail, and excellent verbal and written communication abilities. Adaptability: Willingness to learn and adapt to a fast-paced work environment. Basic knowledge of customer service principles is a plus. Familiarity with call center operations and telecommunications is advantageous. Please share Cv's on Shilpam.01@eclerx.com. or call 9999641605

International sales Exp Call Monitoring International BPO Rotational Shifts 5 days working