44 Feedback Analysis Jobs - Page 2

The main responsibilities of this role include assisting in creating and updating knowledge base articles, FAQs, and user guides to enable customers to navigate the platform independently. You will also be required to gather and evaluate customer feedback to recognize pain points, common requests, and trends, sharing these insights with the Customer Success team for continuous enhancement. Additionally, you will play a crucial role in recognizing early indications of customer dissatisfaction and collaborating with the team to proactively address potential issues, thereby contributing to the improvement of retention rates. Monitoring and reporting on customer success metrics, such as engagement rates, NPS scores, and churn/renewal statistics, will be a key aspect of this role. Moreover, you will work alongside the team to optimize customer success processes, proposing innovative ideas to enhance customer experience and satisfaction. This position also offers learning opportunities in various areas, such as gaining exposure to fundamental customer success principles and lifecycle management, hands-on experience with CRM tools like Salesforce and customer success platforms like Zendesk and Intercom, and learning how to analyze customer success metrics to derive actionable insights. Furthermore, you will engage in cross-functional collaboration with sales and product teams to ensure a cohesive approach towards customer success. The ideal candidate for this role should possess skills in metrics tracking, feedback analysis, onboarding, data collection, data analytics, reporting, churn reduction, cross-functional collaboration, CRM tools, process improvement, and customer success metrics.,

You will be working as a Trust & Safety Analyst at Accenture, a global professional services company known for its expertise in digital, cloud, and security services. With a team of 699,000 professionals in over 120 countries, we are dedicated to delivering cutting-edge technology solutions and human ingenuity to create value for our clients, shareholders, and communities. As a Trust & Safety Analyst, your role will involve reviewing, classifying, and moderating user-generated content in adherence to client guidelines using specific tools and channels. You will be responsible for staying updated on client policies, resolving complex content issues, and collaborating with the broader Trust and Safety team to ensure a safe online environment. Your responsibilities will also include reaching out to partners via telephone and email, providing them with tailored guidance to optimize their presence on the client platform. Your ability to analyze data and feedback to enhance service delivery and sales outcomes will be crucial in this role. Moreover, you will be expected to input data accurately into the Client Relationship Management (CRM) software tool, provide strategic planning assistance, and address partner inquiries effectively. Your proficiency in utilizing MS Office/G-suite tools for reporting and documentation purposes will be essential for maintaining operational functionality. To excel in this role, you should possess strong communication skills, attention to detail, and the ability to make objective decisions in line with client policies. Additionally, your experience in voice-based customer service roles, proficiency in Hindi as a second language, and familiarity with social media platforms will be valuable assets. By actively participating in educational opportunities and training initiatives, you will have the opportunity to refine your skills, stay updated on industry advancements, and enhance the overall organizational value through your exemplary performance.,

We are seeking a passionate individual to join our team as an MIS Executive. The ideal candidate should have 1-2 years of experience in Logistics or a similar field and possess strong proficiency in Excel. Preferred qualifications for this role include being a graduate or postgraduate in any stream. Knowledge of MIS Logistics would be a valuable asset. The candidate should demonstrate analytical and monitoring skills using tools such as Google Maps and feedback mechanisms. Proficiency in reporting through advanced Excel tools like Pivot tables, Vlookup, and Hlookup is essential. Excellent communication skills, the ability to handle work pressure, and a problem-solving approach are highly desirable. The candidate should be adept at data interpretation and problem-solving, with experience in MIS reporting and communication. Attention to detail, organizational skills, and the ability to work effectively in a team environment are crucial. Experience in tracking and analysis using maps and distance calculations is advantageous. The candidate should demonstrate smart and effective work practices and the ability to work independently. Preferred related experience includes proficiency in writing and communication skills, with at least 1 year of relevant experience. Hands-on experience with advanced Microsoft Excel and reporting skills is required, along with an understanding of basic logistic terminology. Responsibilities for this role include periodic data updates, timely Excel reporting, handling queries, updating and validating data in the system, appropriate follow-up, and effective teamwork and coordination. Please note that we require applicants to share their resumes before attending the walk-in drive. If interested, kindly send your resume to 9823236276. This is a full-time position with day shift schedule. Applicants must confirm that they have no location issue (Viman Nagar) or are ready to relocate. Experience in Logistic MIS or a similar field for at least 1 year is required. Experience in MIS Logistics is also necessary. Work location for this role is in person.,

As a UX/UI Design Lead at Videonetics, you will play a crucial role in driving the end-to-end design process, ensuring user-centric and visually appealing digital experiences for web and mobile applications. Your primary responsibilities will include conducting user research, usability testing, and utilizing insights to guide design decisions. You will be responsible for creating wireframes, prototypes, and high-fidelity visual designs, collaborating with cross-functional teams to maintain a cohesive design approach. Additionally, you will be instrumental in developing and upkeeping design systems to ensure consistency across all digital products. To excel in this role, you should possess a Bachelor's Degree in Human-Computer Interaction (HCI) or a related field along with at least 6 years of experience in UX/UI design, with a minimum of 1 year in a senior role. Proficiency in design tools like Figma, Sketch, Adobe XD, and Photoshop is essential, coupled with a strong understanding of user-centered design principles and front-end development concepts. Your experience with responsive and mobile-first design, coupled with the ability to create user flows, wireframes, and interactive prototypes, will be invaluable in this position. Moreover, your problem-solving skills, attention to detail, and knowledge of HTML, CSS, and JavaScript will be key assets in optimizing existing designs based on user behavior, feedback, and data analysis. You will also stay updated with the latest UX/UI trends and technologies, contributing to a culture of innovation and excellence within the team. Additionally, your excellent communication and collaboration skills will enable you to mentor junior designers effectively and actively participate in an Agile development environment. If you are passionate about creating intuitive and accessible designs while staying at the forefront of industry best practices, this opportunity at Videonetics is perfect for you. Join us in our mission to make the world smarter and safer through cutting-edge technology.,

As an Event Coordinator, you will be responsible for overseeing end-to-end event operations including logistics, vendor coordination, on-site management, and team supervision to ensure the seamless execution of events. You will manage event budgets, negotiate with vendors for cost-effective solutions, and ensure the efficient use of manpower and materials. Acting as the primary point of contact for clients during event execution, you will ensure that their expectations are met and provide post-event reports and feedback analysis. This is a full-time position with a schedule that includes day and morning shifts. The work location is in person, and the expected start date for this role is 01/07/2025.,

As a UX/UI Design Lead at Videonetics, you will be responsible for leading the end-to-end design process, ensuring user-centric and visually appealing digital products. Your main duties will include conducting user research, creating wireframes and prototypes, and collaborating with cross-functional teams to deliver cohesive and user-friendly designs. You will need to analyze user behavior and feedback to continuously improve and optimize existing designs. It is essential to stay updated with the latest UX/UI trends, best practices, and emerging technologies to ensure innovative design solutions. Additionally, mentoring junior designers and contributing to a culture of innovation and excellence will be a key part of your role. To qualify for this position, you should have a Bachelor's Degree in Human-Computer Interaction or a related field, along with at least 6 years of experience in UX/UI design, preferably in a senior role. Proficiency in design tools like Figma, Sketch, Adobe XD, and Photoshop is required. A strong understanding of user-centered design principles, front-end development, and experience with responsive and mobile-first design is essential. Having the ability to create user flows, wireframes, interactive prototypes, and familiarity with HTML, CSS, and JavaScript are important skills for this role. Knowledge of motion design, micro-interactions, and designing for accessibility (WCAG compliance) will be beneficial. Strong problem-solving skills, attention to detail, excellent communication, and collaboration skills are also necessary to succeed in this position. If you are passionate about creating innovative and user-friendly digital experiences and have the required skills and experience, we invite you to join our team at Videonetics and contribute to making the world smarter and safer through cutting-edge technology.,

As a Game Designer, you will be responsible for designing gameplay experiences and game features to enhance player engagement, retention, and monetization in mobile games. Your primary focus will be on creating game content that delights players while ensuring the balance of in-game economies for optimal game performance. You will be expected to prepare and maintain clear feature documentation, diagrams, wireframes, prototypes, and game design documents. Additionally, your role will involve responding to feedback, analytics, and test results in a constructive manner, providing logical and reasoned suggestions to enhance designs. You will actively participate in brainstorming sessions and pitch new ideas to the team. Your tasks will also include tuning and modeling complex game systems using Excel, analyzing real-time feedback and metrics to make necessary adjustments to game designs. Collaboration with game designers, developers, artists, and testers will be crucial to achieving common goals. It is essential to stay updated on industry trends, new game genres, game design best practices, and emerging technologies. To excel in this role, you should have at least 1+ years of experience in designing casual mobile games or similar entertainment products. Graduation from NID university is considered a plus, along with experience in shipping social/casual/freemium games or entertainment products, particularly on mobile platforms. A good sense of UI and UX, basic knowledge of 2D/3D graphic tools like Photoshop and Illustrator, and understanding of Balancing & Game/Product Economy are essential. Creative problem-solving skills, outstanding communication abilities, and being a team player with strong interpersonal skills are qualities that you should possess. You must thrive in a fast-paced environment, be goal-driven, and demonstrate high productivity. Experience in social games is advantageous, and a degree in Game Design or a related field is preferred. Above all, a passion for games is a must in this role.,

As a Senior Customer Experience Specialist at USP, your primary responsibility will be to support and coordinate customer experience programs and initiatives across multiple regions. You will collaborate with teams across departments and regions to ensure the effective implementation and maintenance of customer experience strategies. Your role will involve continuously gathering, analyzing, and acting upon customer satisfaction and feedback with a customer-centric mindset. In this role, you will contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. Additionally, you will have the opportunity to participate in professional development programs focused on inclusive management styles and other competencies necessary to foster engaged and productive work environments. Your key responsibilities will include assisting in the development, coordination, and implementation of global customer experience initiatives, serving as a liaison between global teams to share best practices and tools, facilitating knowledge sharing and collaboration between regions, identifying process improvements, developing and maintaining documentation, organizing content within the Knowledge Management System, supporting CX training and onboarding initiatives, monitoring CX databases and tracking tools, preparing reports and presentations on customer experience KPIs, managing CX/CS operations, addressing operational breakages impacting customer experience, supporting User Acceptance Testing, and performing other assigned duties. To be successful in this role, you should have a Bachelor's degree in Business, Marketing, Customer Experience, or a related field, along with 5-8 years of experience in customer experience, customer success, or project coordination roles. Strong organizational skills, excellent communication and interpersonal skills, proficiency in Excel, PowerPoint, CRM, data analytics, and project management software, as well as an analytical mindset with a focus on data-driven decision-making are essential. Additionally, the ability to adapt to different cultures and languages will be advantageous. In return, USP provides comprehensive benefits to protect yourself and your family, including company-paid time off, healthcare options, and retirement savings, ensuring your personal and financial well-being is safeguarded. Please note that USP does not accept unsolicited resumes from third-party recruitment agencies and is not responsible for any fees from recruiters or other agencies unless under a specific written agreement with USP.,

Experience: You should have a minimum of 1.5 years of experience in UX/UI design. Skills: Your skills should include proficiency in UX design principles, user research, and wireframing. You must have expertise in UI design, visual design, and interaction design. Familiarity with design tools such as Sketch, Figma, and Adobe XD is essential. Knowledge of full-stack development including HTML, CSS, JavaScript, React.JS, PHP, and Wordpress would be beneficial. Moreover, you should possess an understanding of user testing and feedback analysis. Company Description: SnapTics Business Solutions Pvt. Ltd is a creative agency dedicated to helping individual brands connect with their consumers through innovative and powerful communication strategies. With a diverse team, our goal is to provide exceptional creative solutions tailored to our clients" needs, bringing smiles to their faces every time. With a decade of experience, we have successfully collaborated with numerous brands, creating impactful designs and communication strategies. Role Description: This is a full-time on-site role for a UIUX+Full Stack Engineer at SnapTics Business Solutions in Hyderabad. As a UIUX+Full Stack Engineer, you will be responsible for the day-to-day design and development tasks, ensuring seamless user experiences and robust technical implementations. Your role will involve integrating UI/UX design principles with full-stack development skills to create engaging and user-friendly digital products. Qualifications: You should possess creative problem-solving skills and a strong eye for UI/UX design. Proficiency in front-end technologies such as HTML, CSS, JavaScript, and frameworks like React is required. Experience with back-end development using languages like Node.js, Python, or Java is expected. Knowledge of database management systems, API design, and integration is essential. Additionally, you must have the ability to collaborate effectively in a team environment and communicate technical concepts clearly.,

As an Event Sales Manager at Planet Jashn, your main responsibility will be to oversee event planning, sales activities, client communication, and coordination of private events. By identifying potential clients, establishing strong relationships, and securing event bookings, you will play a crucial role in ensuring a seamless and memorable experience for all customers. Collaborating with the event planning team, developing and implementing sales strategies, generating leads, preparing customized event proposals, and analyzing market trends will be essential aspects of your role. Additionally, collecting post-event feedback, improving service quality based on client input, and meeting sales targets and deadlines are key expectations. Your qualifications should include event planning and management skills, sales and communication abilities, experience in organizing private events, strong customer service orientation, and knowledge of industry trends. A Bachelor's degree in Marketing, Business, or a related field is preferred. Planet Jashn offers a competitive salary with performance-based incentives, a creative and collaborative work environment, opportunities for professional growth and development, and the chance to work with a team of talented event professionals. We are committed to diversity and strive to create an inclusive environment for all employees. If you are interested in this exciting opportunity, please DM us your CV/resume.,

As a Customer Experience Manager at Dropthoughts, you will play a crucial role in developing and executing a comprehensive customer experience strategy that aligns with our business objectives. Your leadership will be instrumental in guiding and mentoring a team of customer experience consultants to foster a culture of excellence and continuous improvement. Collaborating with executive leadership, you will set goals and priorities for customer experience initiatives to ensure our clients" satisfaction. In the realm of Customer Success and Client Engagement, you will serve as the primary point of contact for key clients, understanding their needs and delivering customized consulting services to optimize their use of Dropthoughts feedback solutions. Through regular check-ins, reviews, and strategic planning sessions, you will ensure ongoing success and satisfaction for our clients. Working closely with the product management team, you will influence the product roadmap based on client feedback and market trends. Identifying opportunities for new features and enhancements, you will drive customer satisfaction and competitive advantage by providing strategic insights on customer needs and pain points. During the presales phase, you will partner with the sales team to demonstrate the value of Dropthoughts solutions to potential clients. Your contributions to the development of presales materials, presentations, and proposals will effectively communicate the benefits of our platform and align with overall business objectives. Utilizing data analytics, you will provide clients with actionable insights and recommendations based on customer feedback. Collaborating with the product and engineering teams, you will translate client feedback into product enhancements and new features, showcasing the impact of our solutions through reports, case studies, and thought leadership content. Continuously assessing and refining customer experience processes and methodologies, you will enhance service delivery by implementing best practices for customer engagement, feedback analysis, and client support. Your passion for customer success and deep understanding of customer experience principles will drive the adoption of new tools and technologies to improve efficiency and effectiveness. To qualify for this role, you should possess a Bachelor's degree in Business, Marketing, or a related field, with a Master's degree being preferred. Proven experience in customer experience management, consulting, or a related field is essential, along with strong leadership skills, excellent communication abilities, and proficiency in data analysis. Your ability to think strategically, drive change, and understand customer needs will be key to success in this role.,

As a Business Development Executive, you will be responsible for planning and scheduling market visits to generate leads. You will deploy products and communicate their benefits and best practices at client locations. Your key focus will be on ensuring customer satisfaction, which will ultimately lead to higher sales conversions and retention. It will be essential for you to gather consistent feedback from the market regarding existing offerings and competitor moves to provide insights for product enhancements. This role requires individuals who are either fresher or experienced in business development. The qualifications for this position include a minimum of 12th grade education. The job is full-time with a day shift schedule. The salary range for this role is between 15,000 to 18,000 per month. In addition to the base salary, you will be entitled to benefits such as Provident Fund and performance bonuses. The ideal candidate should have at least one year of experience in business development and a total work experience of one year. Knowledge of Hindi is preferred for effective communication. If you are interested in this opportunity or need more information, please contact 8182836411. The work location for this position will be in person and may include travel to various locations such as Pune, Mumbai, Delhi, Gurgaon, Faridabad, Indore, Bangalore, Ahmedabad, and Kerala.,

- Handle online/field enquiries - Identify new clients - Prepare quotations - Finalize orders & ensure client satisfaction - Build long-term client relationships - Provide product support - Conduct site visits around Pune for meetings/promotions Required Candidate profile - Excellent communication skills in English Hindi & Marathi - Understanding of industrial product sales & B2B marketing - Knowledge of MS Office - Smart Confident & have customer-centric approach

Build and maintain a comprehensive list of schools in your city/town, proactively visiting them and presenting PCDS's offerings, including Teacher Training Programs. Act as the main point of contact between schools that sign up for PCDS services and the internal teams, ensuring smooth execution of assessments, training programs, and competitions. Manage logistics for educational activities, including collecting lists of participating students, ensuring timely distribution of question papers, collecting answer sheets, and providing schools with detailed analysis. Follow up with schools to gather feedback from students and teachers, helping PCDS identify new service opportunities. Provide regular updates and reports to the Relationship Manager for your region, leveraging their guidance and support to enhance your effectiveness. Build and nurture strong relationships with key school stakeholders to drive engagement and ensure the success of PCDS programs. Willingness to work on a freelance basis, with the potential for unlimited earnings based on commission. Strong communication skills, a passion for education, and a desire to take on challenges. Ideal for university professors with a background in school education or homemakers with previous work experience, who can dedicate up to 4 hours a day. Willing to travel within the city/town, and having a vehicle will be beneficial. Self-driven with an entrepreneurial spirit, looking to make a meaningful impact in the education sector.

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & Requirements: Experience: 1 + years of training experience in BPO sales, or telesales. Sales Expertise: Strong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & Coaching: Experience in classroom training, coaching, and performance monitoring. Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards.

Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner. Improving service: Reviewing customer feedback and taking measures to improve customer service Required Candidate profile Excellent English communications skills required! Graduate/undergraduate Fresher/experienced both can apply Must be comfortable with rotational shifts Immediate joiners only WORK LOCATION - JAIPUR

Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner. Improving service: Reviewing customer feedback and taking measures to improve customer service Required Candidate profile Excellent English communications skills required! Graduate/undergraduate Fresher/experienced both can apply Must be comfortable with rotational shifts Immediate joiners only WORK LOCATION - JAIPUR

Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner. Improving service: Reviewing customer feedback and taking measures to improve customer service Required Candidate profile Excellent English communications skills required! Graduate/undergraduate Fresher/experienced both can apply Must be comfortable with rotational shifts Immediate joiners only WORK LOCATION - JAIPUR

Share information about the company s products and services through social media, campus events, WhatsApp groups, and seminars. Promote the brand within your department and across the university. Host or participate in events, workshops, or informational sessions, especially during student orientations. Join student clubs and groups to represent and promote the brand. Distribute promotional materials such as flyers, posters, and brochures. Paste QR codes on notice boards, outside cafeterias, and near photocopy areas to drive awareness. Actively post on WhatsApp groups, ensuring the brand s message reaches a wider audience. Leverage personal and campus-related social media platforms for marketing campaigns. Drive sign-ups, subscriptions, or purchases by encouraging students to join through referral programs. Gather feedback from students about the brand s products and services, especially regarding the AI tool, and report it to the company. Contact teachers to onboard them and promote the use of the company s products. Facilitate group discussions about the company s services and tools, highlighting their benefits to students. Skills Required Strong communication and interpersonal skills. Ability to network and connect with peers and faculty. Social media proficiency for effective promotion. Event planning and organizational skills. Creativity and enthusiasm for representing a brand. Problem-solving and feedback analysis skills. Required Qualifications Currently enrolled as a student at a recognized university. Active involvement in campus activities and student organizations. Strong presence on social media platforms. Passion for marketing and branding. Ability to commit a few hours weekly to promotional activities. No experience required. Previous experience in student leadership roles or event organization is a plus but not mandatory. Complimentary Solution Inns Free Study Membership Perks, recognition, and swag for high achievements New skill development and resume-worthy, professional experience that employers desire