Customer Success Executive EnactOn Technologies

0.0 - 3.0 years

0 - 0 Lacs

surat, gujarat

On-site

EnactOn is a company that provides business solutions to the affiliate industry through software development and SaaS services. Currently serving over 40 countries with more than 200 customers, EnactOn places utmost importance on customer satisfaction. The company aims to deliver exceptional customer success experiences by helping customers unlock their potential and set a new standard in customer service within the affiliate software industry. As a Customer Success Executive (CSE) at EnactOn, you will play a crucial role in providing technical support, conducting demos, offering feature training to customers, and ensuring their satisfaction throughout and after the project. Your responsibilities will include creating detailed technical documentation, producing product tour videos for YouTube, recording quick loom videos, managing support tickets on CRM and email platforms, and more. Key Responsibilities: - Establishing sustainable relationships with customers by providing proactive support - Managing customer expectations, encouraging product utilization and growth - Conducting training sessions to explain software features and address customer queries - Assessing the quality and effectiveness of customer interactions - Building and expanding client relationships across various functional areas - Leading product demonstrations and resolving customer requests and complaints - Collaborating with internal developers and facilitating client project management - Providing product handover sessions and mediating between clients and the organization - Communicating customer insights to internal teams to drive product improvement Requirements for a Customer Success Executive Candidate: - Graduate in engineering or equivalent field - Strong organization and presentation skills - Self-driven, proactive, and excellent communication skills - Demonstrated leadership qualities and high computer literacy - Knowledge of customer success processes and experience in document creation - Patient, active listener, and passionate about service Soft Skills: - Proficiency in English - Efficient task management and quick learning abilities - Effective communication of progress, suggestions, and technical issues - Creative problem-solving skills, critical thinking, and negotiation abilities - Highly organized, structured, and self-reliant If you have been involved in developing a SaaS platform, take initiative, worked with international clients, or have a university degree, you have a high chance of securing this position at EnactOn. EnactOn follows a thorough recruitment process that includes application submission, recruiter phone interviews, assessments, face-to-face interviews, decision stage, and onboarding. The company values hardworking employees and offers benefits such as an intern development program, remote work options, time off for a healthy work-life balance, and fun activities to foster a collaborative and engaging work environment.,

Posted 1 month ago

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