4 Feature Requests Jobs

At KenkoAI, customer success is more than just answering questions. It's about utilizing the information provided by customers as insights to contribute to Kenko's growth. Providing exceptional support to build trust with customers and clients lies at the core of the Kenko customer experience. The company is committed to delivering top-notch service efficiently and intelligently. To sustain Kenko's expansion and achievements, enhancing and scaling our rapidly evolving customer success operations is imperative. As a Product Support Specialist at KenkoAI, your primary focus will be on addressing Level 2 (L2) technical queries, ensuring customer contentment, and playing a role in enhancing the product. This position necessitates advanced problem-solving abilities, technical proficiency, and exceptional communication skills. Your responsibilities will include: - Providing prompt and precise responses to client inquiries through chat, email, and calls - Recording and monitoring all customer interactions and resolutions using a Cx Management Tool - Collaborating with various departments to resolve intricate issues that demand cross-functional expertise - Continuously updating knowledge on product features and industry trends - Offering training and assistance to clients regarding product functionalities when required - Reviewing support tickets to identify common queries that could be addressed through documentation - Identifying bugs and feature requests, and escalating them to the product and development teams To thrive in this role, you should possess: - 1-3 years of experience in a customer support role within the B2B SaaS industry (mandatory) - Exceptional communication and interpersonal skills - Proficient problem-solving abilities with a capacity to think analytically and creatively for solutions - Familiarity with customer relationship management software and basic technical troubleshooting skills - Ability to manage multiple tasks and prioritize effectively - A positive demeanor and readiness to collaborate in a team setting - Flexibility to work varying hours, including weekends and holidays, in EST, PST, and APAC time zones Work Timings: - 6 Days a Week, In-Office at HSR, Bengaluru - Candidate must be available to work during EST or PST timings,

As a Customer Support Representative, your primary responsibility will be to respond to customer queries promptly and accurately through phone, email, or chat channels, ensuring high levels of customer satisfaction. You will be required to identify customer needs and assist them in utilizing specific product features effectively. Additionally, you will need to analyze and report product malfunctions by conducting tests in various scenarios or replicating issues faced by users. It will be your duty to update our internal database with technical issue information and valuable customer discussions. Monitoring customer complaints on social media platforms and proactively engaging with customers to provide assistance and resolve issues will also be a part of your role. You will be expected to share feature requests and effective workarounds with team members, as well as inform customers about new product features and functionalities. Following up with customers to ensure the resolution of their technical issues and gathering feedback to share with our Product, Sales, and Marketing teams will be crucial aspects of your job. Moreover, you will assist in the training of junior Customer Support Representatives to enhance team efficiency and effectiveness. Join our team and be part of a company that values fresh and experienced young talents who aspire to become resourceful product executives. Your contribution will play a significant role in increasing profit levels to meet both short-term and long-term organizational goals.,

The role of Community Manager requires a creative, passionate, and driven individual to engage with users, build trust, increase product adoption, and serve as the voice of the customer within internal teams. You will act as a liaison between our users and the brand, managing interactions across various online platforms such as Meta, Instagram, Telegram, Discord, X (Twitter), and Reddit. Your responsibilities will include developing and executing community engagement strategies, overseeing the growth of online communities, addressing user queries promptly and positively, organizing events like AMAs and contests to enhance user engagement, gathering feedback and communicating bugs and feature requests to the product team, as well as staying informed about industry trends, competitor communities, and crypto culture. The ideal candidate should have prior experience as a Community Manager, preferably within the fintech, wallet, or crypto sectors. A strong grasp of blockchain technology, wallets, and Web3 concepts is essential. Excellent communication skills in English, both written and verbal, are required, along with the ability to manage community crises effectively and ensure user satisfaction. Familiarity with platforms such as Telegram, Discord, X, Reddit, and community analytics tools is also necessary. Desirable skills include multilingual abilities, particularly in languages like Hindi or other regional dialects, as well as experience in content creation such as memes, posts, articles, and basic design skills. To apply for this position, please submit your CV along with a brief explanation of why you believe you are the perfect candidate for the role to hr@mytikhub.com.,

As a Customer Success and Relationship Management professional, you will play a crucial role in serving as the primary point of contact for global AI developers and radiology AI companies. Your responsibilities will include building and nurturing strong partner relationships, ensuring customer success by aligning solutions with clinical and research goals, and leading onboarding processes for new AI partners. Additionally, you will provide in-depth training and support for integrating AI solutions, enabling partners to optimize technology within their radiology workflows. In the realm of Project Management, you will be tasked with overseeing end-to-end project delivery, managing deployment timelines, tracking progress, and maintaining project documentation. You will also engage proactively with partners to address deployment or integration issues, troubleshoot technical challenges, and provide effective support to uphold partner satisfaction. Your role will involve conducting market research, monitoring AI and radiology trends, and contributing insights that influence product direction and market relevance. Commercial Negotiations will be a key aspect of your responsibilities, as you support pricing discussions, contracts, and strategic agreements. You will need to balance favorable commercial outcomes with sustainable relationships while representing company interests and nurturing long-term partnerships. Gathering feedback, feature requests, and customization needs from partners will also be part of your duties, collaborating with product and engineering teams to prioritize enhancements and address partner requirements effectively. Your communication skills will be essential, as you translate technical, clinical, and AI concepts for diverse stakeholder groups, facilitate alignment across internal teams and global collaborators, and ensure clear and consistent communication throughout project lifecycles. Building rapport and trust with partners, fostering collaboration with cross-functional teams, and maintaining high levels of engagement and satisfaction will be crucial for driving shared success. To excel in this role, you should ideally have 1-2 years of experience in a customer-facing role, preferably in customer success, account management, or partnerships within the healthcare, technology, or SAAS industry. Familiarity with clinical or research environments, medical imaging technologies, and AI applications in healthcare is highly desirable. Excellent verbal and written communication skills, strong negotiation abilities, project management experience, interpersonal skills, and the ability to work collaboratively with cross-functional teams are also key requirements for this position. While a basic understanding of AI, medical imaging, or related technologies is a plus, it is not mandatory.,