2 Fdrs Jobs

As a Deputy Manager in Banking at Inox Solar Limited, you will be responsible for Corporate Treasury Operations and Management. This includes tasks such as opening Letter of Credits, Bank Guarantees, and Fixed deposits, as well as making amendments in LC's, renewal of bank Guarantees and FDR's. You will also be involved in discounting LC's and coordinating with banks. Updating all deposited & withdrawal transactions from bank accounts and preparing Bank reconciliation statements will be part of your responsibilities. Handling Accounts Documentation like Debit & Credit Notes and managing the Billing System of the company will also be under your purview. Additionally, you will play a key role in the fund raising process from start to finish. Your educational qualifications should include a CA degree, with a preference for additional CA qualifications. Essential functional skills for this role include a strong understanding of Banking and Treasury operations, along with proficiency in IT, accountancy, budgeting, and scheduling software. Technical skills required include expertise in MS Excel and SAP. A minimum of 3 years of experience in a similar profile is mandatory for this position. Your relevant experience should also encompass at least 3 years in a similar role. If you meet these qualifications and have the necessary experience, we encourage you to apply for this exciting opportunity at Inox Solar Limited.,

Job Description Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. Aim to answer all incoming phone calls within three rings to minimize missed calls. Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC. Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit. Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager. Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation. Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges. Update the TSR tracking sheet for repeat failure concerns. Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance. Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction. Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor. Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team. Review and adjudicate Prior Approval Requests (PARs) in Servis2. Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training. Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review. KPI: Response Time: 60 Minutes. Handle Time: 20 Minutes. Dealer Sat: 96% . Technical VOR: 9 Days Key Skills: Highly automotive technical knowledge and competent in product and process concern diagnosis. Ability to understand the critical concern and logical approach. Ford Information systems- PTS, GCQIS, GTAC, Servis2, and Panda Computer literate Word, Excel, Outlook, PowerPoint, IDS, FDRS, and WebEx Ability to work under pressure in difficult environments and different time zone. Management, better communication skills, strategic thinking, adaptability and attention to detail. Responsibilities Receive, review, and respond to technical queries from the field through: Technical Support Request (TSR), Emails (when GTAC is down or not operational), Handling inbound calls (after submitting TSR), Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. Regularly track all open/ageing concerns for timely resolution and update the vehicle status. Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. Aim to answer all incoming phone calls within three rings to minimize missed calls. Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC. Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit. Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager. Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation. Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges. Update the TSR tracking sheet for repeat failure concerns. Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance. Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction. Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor. Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team. Review and adjudicate Prior Approval Requests (PARs) in Servis2. Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training. Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review. KPI: Response Time: 60 Minutes. Handle Time: 20 Minutes. Dealer Sat: 96% . Technical VOR: 9 Days Key Skills: Highly automotive technical knowledge and competent in product and process concern diagnosis. Ability to understand the critical concern and logical approach. Ford Information systems- PTS, GCQIS, GTAC, Servis2, and Panda Computer literate Word, Excel, Outlook, PowerPoint, IDS, FDRS, and WebEx Ability to work under pressure in difficult environments and different time zone. Management, better communication skills, strategic thinking, adaptability and attention to detail. Qualifications Education Qualification Diploma orbachelors degree or masters degree in mechanical, Automobile. No. of Years of Experience Min 5 years of experience in Hot Line operations / FSE / Warranty. Prior experience in automotive or related industries is desirable. Technical Hot Line OEM Experience Is Preferred. Professional Exposure (Technical Skills) Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer, Ford level 3 or equivalent certifications are important, and completion of New Model Training Other Requirements Good in MS office files, Communication, and interpersonal skills Work well under pressure and highly achievement oriented, Ability to develop open and cooperative relations with internal and external team. Show more Show less