Vice President, Global Service Operations Vervent

15.0 - 19.0 years

0 Lacs

karnataka

On-site

As the Vice President of Global Service Operations within the Operations department at our Bengaluru location, you will be a key member of the senior leadership team responsible for shaping the operational strategy of the company. Your role will involve implementing innovative solutions and ensuring high performance across people, processes, and technology. The ideal candidate for this position will possess deep expertise in financial services operations, global workforce leadership, and a strong understanding of regulatory environments such as CFPB, FDIC, and OCC. We are looking for a strategic thinker with a passion for execution, continuous improvement, and cross-functional collaboration. Your responsibilities will include: - Leading Global Operations Strategy: Developing and executing scalable service operations strategies across global sites to support consumer and commercial financial products, ensuring alignment with corporate goals and regulatory standards. - Regulatory & Risk Management: Ensuring operational adherence to federal and international regulatory requirements and implementing robust internal controls to mitigate risk and maintain audit readiness. - Client & Partner Management: Serving as a senior point of contact for B2B clients and third-party vendors, maintaining high service levels and supporting new client onboarding and relationship expansion. - Process Improvement & Automation: Driving continuous improvement through lean methodologies, process reengineering, and adoption of automation technologies to enhance customer experience and reduce cost-to-serve. - Global Workforce Leadership: Leading and developing a high-performing, culturally diverse global service team, including U.S.-based and offshore contact centers, back-office operations, and vendor partners. - Data & Performance Management: Establishing and monitoring KPIs, SLAs, and customer satisfaction metrics to drive performance accountability and operational transparency. - Customer Experience Ownership: Championing end-to-end customer journey improvements to ensure high NPS, low complaint volume, and a consistent omnichannel service experience. - Cross-Functional Collaboration: Partnering with Product, Technology, Compliance, Legal, and Finance to support product launches, system integrations, and regulatory initiatives. - Transformation & Change Leadership: Leading enterprise-level change initiatives, including platform migrations, process transformations, and strategic decisions. Qualifications for this role include: - Bachelor's degree in business or related field, with a master's degree preferred. - 15+ years of experience in people management and the consumer credit card, loan, and lease industry. - Demonstrated C-level contact and engagement experience, and experience leading large, international sites. - Strong business acumen, emotional intelligence, and interpersonal communication skills. - Proficiency in Microsoft Office Suite and experience with consumer credit card industry software. - Ability to occasionally travel to various locations including San Diego, Sioux Falls, Portland, Philippines, India, and Mexico. Vervent is a fintech leader that sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. Founded in 1986 and privately owned by Stone Point Capital, Vervent supports industry-leading partners with primary strategic services to accelerate business, drive compliance, and maximize service. The company's lines of business include Primary Servicing, Capital Markets Services, and Credit Card Programs, offering a range of services to clients in the consumer and small business marketplace. If you are interested in joining our team and contributing to our mission, please visit Vervent.com to learn more about our company.,

Posted 1 day ago

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