7 Fcrm Jobs

Job Details: Job Level: 3A Designation: Process Specialist Experience: 2 to 4 years Location: Bangalore (Work from Office) Shifts: Flexible to work with any shift Notice Period: Immediate to 15 days Supervisor (JL3A) Executes transactions as per prescribed guidelines within agreed timelines, with an objective to meet SLA Ensure the defined performance parameters are met and exceeded within guidelines, policies agreed with Client Should have experience in Card disputes for 36months (Overall experience of 4 years +), specifically relating to Debit cards and ACH Need to possess knowledge on hold, regulation E & Z, losses, impacts of losses, how to mitigate loss In depth knowledge in applications like STEP, FCRM, Actimize, Master card application, Quavo Intermittent knowledge in MS Excel, Power point Good communication

Role & responsibilities Working with the Subject Matter Experts and fellow Business Analysts in Canada to identify, derive and define the business requirements to build a resilient and effective AML/ EFCC platform. Drives ownership and delivery of business outcomes with well acknowledge value framework, agreed with key stakeholders. Have exposure and understanding of business processes, in context of AML/ EFCC, from existing/ new SLF investment product architecture and implement new features in the scope of regulatory deliverables. Collaborate with compliance stakeholders across geographies to drive adoption, standards, and best practices. Work closely with delivery teams to ensure correctness and completeness of deliverables aligned with business requirements. Partner with operations teams to enable troubleshooting and resolution of functional issues in production environments. Define and own opportunities to leverage cross-business unit capabilities, optimizing requirements to maximize business value while reducing costs. Identify opportunities for process optimization and efficiency gains within AML/EFCC solutions. Deliver end-to-end requirements to create a comprehensive solution for AML/EFCC domain. Collaborate effectively with cross-functional stakeholders from Compliance, Technology, Operations, and Management. Utilize in-depth knowledge of AML/EFCC intricacies at a functional level to inform solution design and implementation. Incumbent shall have good grasp of technology breadth and depth, shall be able to contribute in translation of requirement into technical components at conceptual level. The incumbent will be responsible for requirement gathering from the client team and building the interactive solutions, should be an adaptable individual who enjoys getting into details. The person will be exposed to a variety of assignments, responding to new business service requests/assignments, problem solving, maintaining stability and performing technical implementations. Partner with SMEs, Developers and other stakeholders to refine and drive the business requirements elicitation and implementation. Process oriented and Innovation minded, must be diligent with documentation. Have demonstrated capability to manage change and change communication. Excellence in communication is a must. Preferred candidate profile Minimum 10 to 15 yrs of overall IT experience, of which at least 7+ yrs of work experience in delivery of projects in AML/ EFCC. Moderate to Strong technical knowledge Scheduling tools like Autosys, Zeke, Control-M etc. Experience in presenting to business, compliance and technology teams in various forums with key stakeholders. Provide Thought and Technical Leadership. Explore new, Extend existing and Evaluate comparable design patterns for applicable constraints. Able to resolve complex issues and derive solutions, within time and technical constraints. Innovative and Analytical ability to solve problems is key to success in this role. Self-motivated and driven to drive outcomes, in time-bound manner. Good to Have experience in leading team of 5-10 or more people.

Role & responsibilities Sound functional knowledge of retail banking ops processes Conversant with core banking applications (Finacle preferred) and CRM applications Working knowledge of workflow applications such as Siebel, FCRM etc. Usage of MS Excel and MS Word Knowledge about KYC process Preferred candidate profile Desired Qualification Graduate in any discipline Desired Experience 2+ years of experience banking operation Good communication skills both oral and written Good interpersonal management skills Problem solving skills Decision making ability

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of [Senior Manager- AML/KYC (Practitioner)], In this role you will be responsible for building out and leading the team to deliver services to agreed SLAs including Quality, Volume, People Satisfaction and retention targets. The candidate would also be responsible to develop and execute performance management system (AES) to get optimal associate performance. We are looking for experienced Senior Managers with expertise in FCRM including Transaction Monitoring, Customer Due Dilligence (CDD), Enhanced Customer Due Dilligence (ECDD), Watch List Monitoring (WLM), Payment screening, Fraud and Scams etc. and a strong analytical background to join our growing Financial Crime & remediation space. The role requires exceptional leadership qualities and excellent client relationship building skills. Responsibilities . Partnering with the Client Financial Crime operations and Risk & compliance teams to carry out FCRM, KYC & AML policies in line with the Country&rsquos Jurisdiction. . Maintaining a strong working knowledge of all FCO, AML/KYC regulations as per AUSTRAC and ensuring these are married with internal policies, of the client. . Being the FCRM/AML/KYC Subject matter expert and a have previous understanding of transactional analysis. . The role will ensure all due diligence procedures, processes and controls are applied through the lifecycle of client remediation in accordance with local regulations, policies and procedures. . The postholder must be confident in face to face meetings with clients and communicate in a professional and assured manner. . Must be able to manage stakeholder requirements, both internal & external. Qualifications we seek in you! Minimum qualifications Candidate must have experience in a similar or comparable role including people management Bachelors or Master&rsquos Degree in Business, Law or equivalent. Experience in Financial crimes experience is must. Strong knowledge of KYC, ECDD, CDD, TM, AML/ CTF and Sanctions acquired working in a similar role within the Banking and Capital Markets Industry or as a part of Captive Service Delivery center Sound knowledge of Banking / Capital Markets products, processes and technology platforms Advanced Communication and Presentation skills Structured problem solving and solution design experience Ability to manage multiple priorities and adjust to workload Work under pressure. Detail oriented. Good organizational skills and strong customer focus Excellent communication and analytical skills with ability to work in dynamic working environment Works with minimal supervision, demonstrates strong organizational skills and can multi-task in a fast-paced environment Ability to work independently and deliver against commitments Strong knowledge of FCRM / AML/ CTF and Sanctions acquired working in a similar role, Client on-boarding space within the Banking, Capital Markets or Consulting Industry Sound knowledge of Banking, Capital Markets products, processes and technology platforms Advanced Communication and Presentation skills Influencing Skills Problem Solving and Decision Making Advanced skills in Microsoft Office applications, specifically Word, PowerPoint and Excel Team Management / Leadership Previous experience in leading a service delivery team Advanced written and spoken communication skills Coaching and mentoring skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Job Title: Vice President Financial Crime Risk and Control - Technology Risk Strategy & Controls Location: Bangalore, India Department: Financial Crime Risk and Compliance (FCR&C) Skills: Financial Crime Risk and Control - Technology Risk Strategy & Controls, Python-based automation , audit readiness , and strategic risk governance Role Overview: We are seeking a highly experienced and strategic leader to join our FCR&C division as Vice President Financial Crime Risk and Control - Technology Risk Strategy & Controls . This role is critical in shaping the risk and control landscape across our technology platforms, with a strong emphasis on Python-based automation , audit readiness , and strategic risk governance . The ideal candidate will bring a blend of technical acumen , regulatory insight , and banking domain expertise to drive innovation and resilience in a complex, fast-paced environment. What well offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Key Responsibilities: Strategic Risk Leadership Define and lead the technology risk strategy for Financial Crime Risk and Compliance (FCR&C) division, aligning with enterprise risk appetite and regulatory expectations. Advise senior Leadership on emerging technology risks, regulatory developments (e.g., Basel III, EMIR, GwG, ECB), and control enhancements. Drive strategic initiatives to embed risk intelligence into digital transformation and innovation programs. Technology Enablement & Automation Lead the development of Python-based tools and analytics to automate risk assessments, control testing, and audit support. Oversee the integration of advanced analytics and AI/ML into risk monitoring and reporting frameworks. Collaborate with engineering and data teams to ensure secure, scalable, and compliant technology solutions. Audit, Controls & Regulatory Compliance Own the design and execution of IT control frameworks across trading platforms, payment systems, and client onboarding technologies. Partner with internal audit, DCO and compliance to ensure readiness for regulatory reviews and external audits. Monitor and assess control effectiveness across front-to-back banking processes, including trade lifecycle, credit risk, and operational risk. Review internal processes to confirm all financial crime risks have been appropriately identified and documented. Confirm relevant controls or risk mitigants are in place to manage all financial crime risks within internal processes. Perform design and/or operating effectiveness testing on controls and mitigants. Conduct annual assessment of controls within FCR&C to demonstrate they are operating effectively. Identify, analyse and review operational readiness for any change-related activities. Define the requirements e.g. for the standardisation of processes/policies, translating the required changes for an operational environment and overview effective implementation. Assess risks that are responsible for the mitigating and protecting the Banks reputation. Stakeholder Engagement & Governance Present testing results, risk insights, control metrics, and strategic recommendations to Leadership team Build strong partnerships with front office, operations, DCO, compliance, and technology teams to foster a risk-aware culture. Lead governance forums and working groups focused on technology risk and control transformation. Qualifications: Bachelors or Masters degree in Computer Science, Information Systems, Finance, or a related field. 14+ years of experience in technology risk, audit, or compliance within investment or corporate banking. Strong proficiency in Python and experience leading automation or analytics initiatives in a regulated environment. Deep understanding of banking products, trading systems, and regulatory frameworks (e.g., SOX, Basel, MiFID II, DORA). Proven leadership in cross-functional teams and executive-level stakeholder management. Experience with testing the design and operating effectiveness of controls and remediating any identified control gaps. Analytical skills and attention to detail, with the ability to think laterally around issues, proposing solutions where required. Effective communication, organisation, prioritisation and interpersonal skills Ability to work to high standards and under strong time constraints. Preferred Certifications: Python/Data Science certifications MBA or executive leadership training (preferred) CISA, CRISC, or equivalent (desirable) How well support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

International Voice Process Experience: 2 Years in International Voice Support Graduates CTC: Up to 7 LPA Location: Bangalore (US Shifts) Work from office Immediate Joiners Only 7742324144

Job Title: Manager Customer Service Location: Pune Department: Customer Service Reports To: Sr. Manager Operations Job Summary: We are seeking a highly skilled and experienced Manager to lead customer service team. The ideal candidate will be responsible for managing day-to-day operational activities related to the calls, ensuring efficient workflows, and maintaining high standards of service delivery. This role requires strong leadership, problem-solving abilities, and overseeing the daily operations of a call center, including leading and managing staff, developing and implementing strategies, and ensuring high- quality customer service. They also monitor performance metrics, provide training, and handle customer complaints or inquiries. Key Responsibilities: 1. Operational Management: Lead, coach, and develop a team of customer service supervisors and agents. Manage daily contact center operations, including staffing, scheduling, and real-time performance monitoring. Define and monitor KPIs such as CSAT, FCR, AHT, SLA, and agent productivity. Implement strategies to improve service quality, efficiency, and customer satisfaction. Use analytics and reporting tools to evaluate trends and make data-driven decisions. Oversee the implementation of new tools, technologies, and processes. Collaborate with cross-functional teams (e.g., IT, Sales, Product) to resolve issues and improve customer journeys. Handle escalated customer complaints and ensure timely resolution. Ensure compliance with company policies and industry regulations. Maintain training programs to support agent development and operational excellence. Oversee the daily operations of the insurance department to ensure smooth workflow, accurate policy administration, claims processing, and compliance with industry regulations. Develop and implement operational procedures to enhance efficiency and reduce processing time. Monitor key performance indicators (KPIs) and metrics to evaluate team performance and operational effectiveness. 2. Team Leadership and Development: Lead, mentor, and develop a team of customer service operations professionals, ensuring clear communication and the achievement of department goals. Conduct regular training sessions to keep the team updated on new policies, products, and industry trends. Foster a positive work environment that encourages collaboration, productivity, and continuous improvement. 3. Process Improvement: Analyze and optimize operational processes to identify areas for improvement and implement best practices. Coordinate with other departments, to ensure a seamless process flow. Implement and oversee automation tools and technology solutions to streamline operations. 4. Compliance and Risk Management: Ensure all operations comply with industry regulations, corporate policies, and legal standards. Monitor and address any potential risks or operational issues, escalating as necessary to senior management. Maintain and update insurance-related documentation, including policy and claims records. 5. Customer Service and Stakeholder Management: Maintain a focus on customer satisfaction by ensuring timely and accurate processing of insurance policies and claims. Work closely with internal and external stakeholders, including brokers, clients, and insurers, to ensure alignment and high service standards. Address any escalated customer complaints or issues promptly and effectively. 6. Reporting and Analysis: Prepare and present regular reports on operational performance, trends, and departmental KPIs to senior management. Conduct data analysis to identify emerging trends and areas for potential operational improvements. 7. Qualifications and Skills: Bachelors degree in any field. 7+ years of experience in a customer service or contact center environment Strong knowledge of contact center technologies (e.g., CRM, IVR, ACD, WFM). Excellent leadership and team management skills, with the ability to drive results and foster a collaborative team environment. Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Proficiency in insurance management software and MS Office Suite. 8. Personal Attributes: Detail-oriented with a focus on accuracy and efficiency. Strong organizational and multitasking abilities. Ability to work well under pressure and meet deadlines. Adaptability and openness to continuous learning and improvement. 9. Working Hours The candidate should be flexible to work in any shift 24/7.