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Cygnus Ad Consulting logo
Contact Centre Manager (Operations) Cygnus Ad Consulting

5.0 - 10.0 years

3 - 12 Lacs

thane, maharashtra, india

On-site

Contact Centre Manager to lead outsourced partner ops across call center & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile 812 yrs experience in contact center/customer service ops with proven expertise in outsourced/vendor management, billing governance & social media support. Skilled in customer experience & escalation handling.

Posted 1 month ago

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