70 Fcr Jobs - Page 3

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Company : ACL Digital Location: Mumbai Role: Oracle Flexcube Skills : FCC, FCR older version of flexcube

Job type: Full Time Job Title: Finacle Testing Consultant Work Location: Kochi and Thrissur Mandatory Skill: Flexcube, FCC, FCR, CASA, Deposits, Loans, Payments, with Manual Testing. Candidate should have good working experience in FCR modules in current project or previous project not older than 2 years. Should be hands on with Function paths and should have good understanding of modules worked on. Responsibilities and Duties Functional requirement analysis from BRD docs Test Scenario and Test Plan preparation and review Test execution both Manual and Automation Defect logging and Tracking to closure, Defect Management Stake holder management Willing to Travel, Good communication skills, Cl...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

1. Position: Techno Functional Consultant FCR Experience 3+ Years Location: PAN India We are hiring Flex cube consultant to drive BAU support and enable new customizations using extensibility framework. Should have worked on FCR 11.x with hands-on experience in functional modules like CASA/EOD/GL. Should be well aware of customization lifecycle and production deployment. Should be able to determine priority and urgency of support for maintaining SLAs and business continuity. Key Skills: More than 3 years of Experience with implementation and Flex cube customizations. Application expert with excellent knowledge of Flex cube workflow/navigations and key modules. Must have worked on Flex cube U...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Role Description The External Monitoring Group (EMG) is an independent Level 1 control function performing trading surveillance across the Bank. Located within Financial Crime Risk Compliance Business Control Oversight - (FCRC-BCO), EMG is closely aligned with front office whilst maintaining segregation to perform a review and challenge control reviewing the Account Activity Review (AAR) attestations and Expected Nature and Purpose of Relationship (ENPR) submissions performed by the Accountable Client Owners as well as Transaction Monitoring (TM) Alerts. This function needs to be performed in order to ensure the Bank meets its regulatory targets related to the Know Your Client (KYC) program....

Location: Salt Lake, Kolkata Cab: Provided in odd hours (11 PM – 5 AM only) Working Days: 5 days/week, 2 rotational offs Salary: 15,500 In-hand | 19,000 CTC Apply Now: 8074791752 (whatsapp your CV on this number/ No call on this) Required Candidate profile Process: 100% Voice Process– Customer Query Resolution Eligibility: HSC/Graduate (Freshers & Experienced) Shift: 24x7 Rotational (Must be open to night shifts)

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities Effectively managing, developing, and training the service desk team. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Conducting and sharing results from service and operation performance reviews. Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations. Managing escalations and maintaining feedback tracker A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. An ability to balance and plan the short-term actions of t...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Job Title: Team Leader Technical Support (Office 365 & Windows) Location: Hyderabad Experience Required: 4 8 years (Minimum 1–2 years in a Team Leader role on-papers) Job Type: Full-time | Rotational Shifts | Work from Office Job Description: We are seeking a dynamic and experienced Team Leader – Technical Support to manage a team of support professionals handling Office 365 and Windows-related issues for global customers. The ideal candidate should have strong leadership capabilities, hands-on technical knowledge, and experience working in a BPO or service desk environment. Key Responsibilities: Lead, coach, and mentor a team of 10–15 technical support agents. Oversee day-to-day operations ...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Job Title: Quality Team Lead International Voice – Bangalore Exp: 5+ Yrs Exp CTC: 6.5 LPA NP: 0 – 30 Days Location: Electronic City, Bangalore Job Code: GO/JC/138/2025 Key Words: “Quality Assurance”, “Quality Analysis”, “Call Audit”, “Call calibration”, “Voice Audit”, CSAT, FCR, AHT, “QA scores”, “Calibration”, “7QC tool”, Job Summary: We are looking for a dedicated and experienced Team Leader – Voice Quality to oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with at least 5 years of relevant experience. This role does not require healthcare domain expertis...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136