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Deputy Manager- Service Recovery Coordinator airtel

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As a Service Recovery SPOC, your main responsibility is to reduce customer pain by analyzing and implementing processes, as well as suggesting system corrections. You will play a crucial role in fault reduction through call listening, conducting end-to-end RCA for journeys, and resolving problems raised by the call center, FGD, and other internal groups. Your focus will be on eliminating the need for calls by making process and journey corrections, reducing repeat SRs, driving app adoption by implementing changes in DT scenarios, and educating frequent callers about self-help features on the app and USSD. Additionally, you will be responsible for handling VIP customers and managing escalatio...

Posted 2 months ago

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