85 Fault Management Jobs - Page 3

As an FM Specialist you will ensure end-to-end faults, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 6-10 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when the existing certificates expired and when needed. Check cluster utilization and share reports to business when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge on RHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Knowledge with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Hand in Hand coordination with project for network integration activities and will handle the trouble ticket/CR within SLA and drive for Automation of tasks. Customer Issue handling and ensuring the end customer services are maintained. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.

As an FM Specialist you will ensure end-to-end faults, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 6-10 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when the existing certificates expired and when needed. Check cluster utilization and share reports to business when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge on RHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Knowledge with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Hand in Hand coordination with project for network integration activities and will handle the trouble ticket/CR within SLA and drive for Automation of tasks. Customer Issue handling and ensuring the end customer services are maintained. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.

As an FM Engineer you will ensure end-to-end fault, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 4-5 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when the existing certificates expired and when needed. Check cluster utilization and share reports to business when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge on RHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Knowledge with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat Openshift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Hand in Hand coordination with project for network integration activities and will handle the trouble ticket/CR within SLA and drive for Automation of tasks. Customer Issue handling and ensuring the end customer services are maintained. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.

As an FM Engineer you will ensure end-to-end fault, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 4-5 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when the existing certificates expired and when needed. Check cluster utilization and share reports to business when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge on RHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Knowledge with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat Openshift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Hand in Hand coordination with project for network integration activities and will handle the trouble ticket/CR within SLA and drive for Automation of tasks. Customer Issue handling and ensuring the end customer services are maintained. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.

As an FM Engineer you will ensure end-to-end fault, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 4-5 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when the existing certificates expired and when needed. Check cluster utilization and share reports to business when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge on RHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Knowledge with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat Openshift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Hand in Hand coordination with project for network integration activities and will handle the trouble ticket/CR within SLA and drive for Automation of tasks. Customer Issue handling and ensuring the end customer services are maintained. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.

As an FM Engineer you will ensure end-to-end fault, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 4-5 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when the existing certificates expired and when needed. Check cluster utilization and share reports to business when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge on RHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Knowledge with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat Openshift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Hand in Hand coordination with project for network integration activities and will handle the trouble ticket/CR within SLA and drive for Automation of tasks. Customer Issue handling and ensuring the end customer services are maintained. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.

As an FM Specialist you will ensure end-to-end faults, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 4-5 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when the existing certificates expired and when needed. Check cluster utilization and share reports to business when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge on RHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Knowledge with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Hand in Hand coordination with project for network integration activities and will handle the trouble ticket/CR within SLA and drive for Automation of tasks. Customer Issue handling and ensuring the end customer services are maintained. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors- Assist in implementing best practices to configure readiness and liveness probes.

A Transmission & IP Expert ensures end-to-end management of faults, incidents, and problems, with a strong focus on meeting SLA and OLA commitments. They handle the highest levels of escalation for network-related incidents and are accountable for driving resolution. You have: 4-8 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent. Must have a strong understanding of Protocols: TCP/IP, IPv4 & IPv6 addressing & IP subnetting, VLANs, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+) Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing. Analyse and resolve network hardware and software connectivity issues. Network Tools analysis for capacity planning and proactive fault finding. It would be nice if you also had: Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP). Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus. Resolve major service outages and trouble tickets independently, ensuring alignment with Service Level Agreements (SLAs) and initiating/coordinating preventive maintenance activities. Investigate and manage complex faults, incidents, and problems by leveraging deep technical knowledge, controls, and best practices. Support the development and enhancement of fault, incident, and problem management tools by providing critical feedback and insights. Apply specialist knowledge, sound judgment, and analytical skills to solve complex technical issues using broad conceptual and practical experience. Plan and execute advanced configuration changes, problem resolutions, and contribute to the creation of detailed Methods of Procedure (MoPs) for medium- to high-risk operational activities. Collaborate across Managed Services functions, Nokia service groups, third-party vendors, and customer organizations to lead high-impact incident resolution and risk mitigation. Develop and translate global standardized procedures and checklists into customer-specific operational guidance and documentation. Lead by example as a team or shift leader by coordinating tasks, monitoring complex ticket queues, mentoring team members, and recommending improvements to performance and service quality.

A Transmission & IP Expert ensures end-to-end management of faults, incidents, and problems, with a strong focus on meeting SLA and OLA commitments. They handle the highest levels of escalation for network-related incidents and are accountable for driving resolution. You have: 4-8 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent. Must have a strong understanding of Protocols: TCP/IP, IPv4 & IPv6 addressing & IP subnetting, VLANs, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+) Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing. Analyse and resolve network hardware and software connectivity issues. Network Tools analysis for capacity planning and proactive fault finding. It would be nice if you also had: Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP). Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus. Resolve major service outages and trouble tickets independently, ensuring alignment with Service Level Agreements (SLAs) and initiating/coordinating preventive maintenance activities. Investigate and manage complex faults, incidents, and problems by leveraging deep technical knowledge, controls, and best practices. Support the development and enhancement of fault, incident, and problem management tools by providing critical feedback and insights. Apply specialist knowledge, sound judgment, and analytical skills to solve complex technical issues using broad conceptual and practical experience. Plan and execute advanced configuration changes, problem resolutions, and contribute to the creation of detailed Methods of Procedure (MoPs) for medium- to high-risk operational activities. Collaborate across Managed Services functions, Nokia service groups, third-party vendors, and customer organizations to lead high-impact incident resolution and risk mitigation. Develop and translate global standardized procedures and checklists into customer-specific operational guidance and documentation. Lead by example as a team or shift leader by coordinating tasks, monitoring complex ticket queues, mentoring team members, and recommending improvements to performance and service quality.

Service Specialist Engineer assure end to end fault incident problem management with main objective of resolution to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge. You have: Bachelors degree in engineering with good communication skills (both verbal and written). Technology Savvy - GSM / WCDMA / LTE / 5G Architecture. Overall, 6-10 years of experience in handling RAN telecom networks, preferably Fault Management from both Remote & field end. Minimum 3 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) - 3G/4G/5G. It would be nice if you also had: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like CCNA / ITIL etc. Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage. Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei). Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G). Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution. Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA). Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines. Conduct Outage/Alarm Analysis and drive Problem management. Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions. Responsible to build Knowledge articles/ Knowledge Base and contribute towards Continuous improvement.

Service Specialist Engineer assure end to end fault incident problem management with main objective of resolution to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge. You have: Bachelors degree in engineering with good communication skills (both verbal and written). Technology Savvy - GSM / WCDMA / LTE / 5G Architecture. Overall, 6-10 years of experience in handling RAN telecom networks, preferably Fault Management from both Remote & field end. Minimum 3 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) - 3G/4G/5G. It would be nice if you also had: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like CCNA / ITIL etc. Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage. Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei). Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G). Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution. Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA). Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines. Conduct Outage/Alarm Analysis and drive Problem management. Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions. Responsible to build Knowledge articles/ Knowledge Base and contribute towards Continuous improvement.

Service Specialist Engineer assure end to end fault incident problem management with main objective of resolution to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge. You have: Bachelors degree in engineering with good communication skills (both verbal and written). Technology Savvy - GSM / WCDMA / LTE / 5G Architecture. Overall, 6-10 years of experience in handling RAN telecom networks, preferably Fault Management from both Remote & field end. Minimum 3 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) - 3G/4G/5G. It would be nice if you also had: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like CCNA / ITIL etc. Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage. Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei). Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G). Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution. Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA). Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines. Conduct Outage/Alarm Analysis and drive Problem management. Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions. Responsible to build Knowledge articles/ Knowledge Base and contribute towards Continuous improvement.

Service Specialist Engineer assure end to end fault incident problem management with main objective of resolution to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge. You have: Bachelors degree in engineering with good communication skills (both verbal and written). Technology Savvy - GSM / WCDMA / LTE / 5G Architecture. Overall, 6-10 years of experience in handling RAN telecom networks, preferably Fault Management from both Remote & field end. Minimum 3 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) - 3G/4G/5G. It would be nice if you also had: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like CCNA / ITIL etc. Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage. Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei). Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G). Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution. Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA). Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines. Conduct Outage/Alarm Analysis and drive Problem management. Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions. Responsible to build Knowledge articles/ Knowledge Base and contribute towards Continuous improvement.

As an FM Core Specialist, you will ensure end-to-end fault, incident, and problem management, focusing on resolution within SLA/OLA targets. You will handle high-level escalations for network incidents and provide expert analysis and resolution for complex faults requiring deep technical and procedural knowledge. You have: 11-15 years of experience in Packet Core (4G/5G) with a degree equivalent to B.E./B.Tech. Candidate should have relevant technical experience on Ericsson Packet Core Domain (5G Core Nodes AMF, SMF, UPF, NRF and LTE Nodes - MME, EPG SGW/PGW, PCRF). Must have Hands on Experience on 5G/LTE/VoLTE E2E call flows. Good exposure in IMS architecture with all the nodes. Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. It would be nice if you also had: Knowledge of Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers. Knowledge on LTE and 5G EPC / 5G Core Architecture Interface and Protocols. Understanding Service Based Architecture concepts/Network Slicing. Fault management/configuration of 5G SA Core Network and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Hand in Hand coordination with project for network integration activities and handle the Trouble ticket/CR within SLA. Customer Issue handling and ensuring the end customer services are maintained. MOP/WI preparation for the activities and new learnings and coordinate with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System. Guiding team members to execute complex & critical configuration changes. Tracking of issues related to tools and timely escalation as per pre-defined matrix. Attending governance calls with region and internal teams. Also responsible for analyzing and implementation of feedback.

Service Specialist Engineer assure end to end fault incident problem management with main objective of resolution to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge. You have: Bachelor's degree in engineering with good communication skills (both verbal and written). Technology Savvy - GSM / WCDMA / LTE / 5G Architecture. Overall, 6-10 years of experience in handling RAN telecom networks, preferably Fault Management from both Remote & field end. Minimum 3 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung) 3G/4G/5G. It would be nice if you also had: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like CCNA / ITIL etc. Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage. Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool). Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei). Extend Level 2 FM support in RAN (Radio Access Network) domain (3G/4G/5G). Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution. Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA). Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines. Conduct Outage/Alarm Analysis and drive Problem management. Coordinate with OEM/Vendor team for Level 3 support during major outages / RCA discussions. Responsible to build Knowledge articles/ Knowledge Base and contribute towards Continuous improvement.

As an FM Engineer at Nokia, you will be a crucial member of our dynamic technical team, directly contributing to the stability and performance of our Redhat OpenShift Platform. Your role will involve end-to-end management of faults and incidents, ensuring we meet our SLA and OLA targets. You will proactively troubleshoot network issues, perform maintenance tasks, and collaborate across project teams to innovate and streamline processes. You have: 4-5 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge onRHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Familiarity with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Coordination with project for network integration activities and will manage the trouble ticket/CR within SLA and drive for Automation of tasks. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix.

As a Fault Management Engineer at Nokia, you will play a crucial role in end-to-end fault incident management, ensuring rapid resolution that meets SLA and OLA requirements. You will work closely with cross-functional teams, including project teams for network design reviews and integration activities, to troubleshoot complex network incidents and ensure seamless service for our customers. The work environment is dynamic and fast-paced, fostering innovation and continuous improvement. You have: 6-10 years of experience in International Roaming Solution. Expertise in fault management and incident problem resolution. Proficient in GSM, GPRS, CAMEL (prepaid) testing and troubleshooting. Knowledge of call-related messages (ISUP, SIP), routing, E2E 3G/LTE/5G message flows and PDP troubleshooting. It would be nice if you also had: Experience with IPX and GRX networks. Familiarity with MME- SGSN roaming configuration and knowledge of APN resolution concepts. Working experience with SCCP and MTP migration processes. Fault management/configuration of Internal Roaming Network and Coordination with Project teams for HLD/LLD/TOL/Design reviews. Handle the Trouble shooting ticket or Change Request within SLA. MOP/WI preparation for the activities and new learnings. Prepare, implement and verify the configuration and integration of a Node / System. Coordinating with care team for finding and analyzing the RCAs. Guiding team members to execute complex & critical configuration changes. Tracking of issues related to tools and timely escalation as per pre-defined matrix. Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedback from customers.

Join our Team About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain

About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. You will bring Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain

About MasterCom MasterCom Technology Services is a leading software system integrator and IT services company focused on Cloud, Data, and AI . Since 2006, weve delivered critical technology solutions to telecom service providers, ISVs, and OEMs , earning global recognition for our technical expertise and customer-first approach. Our specialties include OSS/BSS, system integration, VMware services, cloud migrations, and managed services for clients ranging from startups to Fortune 100 companies. Role Description We are looking for an experienced Operations Manager to lead fault management operations. The ideal candidate will manage daily system operations, interact with clients, track and resolve issues, manage reporting, and lead a team of support engineers from our offshore support team. Key Responsibilities: Lead day-to-day system operations and performance monitoring Act as the primary point of contact for client communication and coordination Track open issues, drive resolution, and provide regular status updates Manage and publish daily/weekly/monthly operational and performance reports Oversee and guide an offshore team of L2 engineers handling fault management Ensure adherence to SLAs and operational best practices Identify opportunities for process improvement and automation Qualifications: Minimum 6+ years of experience in operations, with strong operations management background. (Preferably in Telecom and Fault Management Background) Proven experience in incident tracking, troubleshooting, and fault resolution Strong understanding of network infrastructure and telecom technologies Experience managing offshore teams and delivering client-facing reports Excellent communication, leadership, and stakeholder management skills Relevant certifications in IT operations or network management preferred

Responsibilities: - Fault management/configuration of CS Core Network.(VOLTE SDM) Coordination with Project teams for HLD/LLD/TOL/Design reviews Hand in Hand coordination with project for network integration activities Handle the Trouble ticket/CR within SLA Customer Issue handling and ensuring the end customer services are maintained MOP/WI preparation for the activities and new learnings Prepare, implement and verify the configuration and integration of a Node / System. Key Technical Skillset: - Candidate should have relevant technical experience on Ericsson IMS CS Core Domain (3G/4G5G Core Nodes CSCF,SBG,MTAS,IP Works, EMM,MSS,MGW,etc) or SDM Domain ( HLR,HSS, UDM,AUSF,MMTEL etc) Knowledge on Cloud Native Architecture and experience on Microservices, Kubernetes, Dockers, Containers Excellent knowledge on Core IMS Architecture Interface and Protocols. Must have Hands on Experience on /LTE/VoLTE and SDM E2E call flows Good exposure in IMS architecture with all the nodes Good Understanding on Service Based Architecture concepts/Network Slicing Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc.

Working knowledge in 2G,3G ,4G/LTE 5GTechnology. Managing PS Core Nodes (SGSN, MME, GGSN, S/PGW, PCC(AMF,SMF) PCRF, PCEF,WMG, DNS .) for the PS Core Network. Experience in Ericsson packet nodes like SGSN-MME,EPG , WMG ,DRA Preference will be given for expert in handling Ericsson PS NE s. Performing Change management and Fault management activities in PS core elements. Managing all PS Core domain activities and to ensure consistency and continuity across the business. Participate in technical discussion during Critical and major network outages and other domain for PS core dependency activities. Providing 24/7 operations support and guiding the team members. Flexible to come in shift and handle the shift operations hassle free. Ensure compliance with all applicable policies regulatory requirements on Information Security. Adhere to ITIL process and regulations. Hands on Experience in configuration and fault management of packet core nodes like SGSN,MME,EPG,DRA,DNS etc Knowledge on VOLTE,VOWIFI call flow and exposure in evolving technologies like Cloud, SDN , Iot and 5GC

Minimum of 5+ (IP Integration Engineer) years of telecom experience in IP/MPLS /Nuage domain. Good knowledge of IP technical solutions - IPV4, IPV6, routing, switching, mpls Understanding of Service providers network operation Understanding of ip/mpls, services l2 vpn, l3 vpn , vll , wbx, leaf, spine etc. Hands-on in configuring routers/switches with Command Line Interface , Huwaei, Huwaei, Huwaei Cisco CCNA/CCNP of other vendors equivalent (e.g CCNA, JNCIA Huwaei) Knowledge of all or part of the set of protocols for IP/MPLSIGP, BGP, RSVP, LDP, etc and Mobile networks related interfaces and protocols 2G-3G-4G IP certifications in one or more suppliers (Nokia SRC, Huwaei, Juniper) are highly recommended, - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Field Maintenance Engineer is a role with the purpose to manage the telecom BTS sites. faults in time.FME must have sound knowledge on Nokia/Ericsson/Samsung/Huawei/ZTE Equipment.

The position requires a professional with a foundational understanding of networking protocols and products, who can independently handle troubleshooting and customer interactions with a focus on delivering service excellence. The role involves supporting experts with debugging, system analysis, and defect management, while also ensuring compliance with SLAs. Additionally, the individual will contribute to technical documentation, laboratory tasks, and product competency development. You have: Understanding of network-related disciplines with 1-2 years of relevant experience. Proven ability to troubleshoot complex network issues and ensure SLA adherence. Strong knowledge of protocols and products like GPON, MPLS, SDAN, and Wi-Fi 5/6. Proficiency in remote diagnostics and on-site support. Excellent written and spoken communication skills in English. It would be nice if you also had: Familiarity with software configuration, fault management, and functional testing. Ability to perform installations in a lab setting and assist with technical documentation. Knowledge of SQL, Linux, or programming languages (Java, Python), and familiarity with Nokia products (Lightspan, Altiplano, ISAM). Perform tasks with moderate guidance, ensuring adherence to guidelines and policies. Analyze information and propose solutions to resolve straightforward issues. Assist experts in debugging, system-level tracing, and protocol flow analysis. Support in identifying, reproducing, and characterizing defects. Communicate with customers for moderate to complex cases, providing support. Ensure escalated cases are handled within SLAs. Assist in software configuration, fault management, and functional testing. Aid senior experts in creating technical documents and guidelines.