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Operations Escalation Manager GTT Communications

12.0 - 24.0 years

0 Lacs

pune, maharashtra

On-site

As the Operations Escalation Manager at GTT, you will serve as the Executive Escalation point for incidents requiring exceptional oversight and resource coordination. Your primary focus will be to ensure that escalated incidents within your scope are communicated clearly both internally and externally, action plans are developed and executed, and expectations are set and met, leading to the resolution of the incidents. You will possess a strong aptitude for working with a diverse portfolio of Information and Communications Technology (ICT) products and services. Your responsibilities will include analyzing, facilitating, and coordinating the necessary activities to resolve customer incidents...

Posted 4 months ago

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