6 Fatal Errors Jobs

Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements We are seeking candidates who have at least 1 year of prior experience in Call Quality Auditing within a BPO (mandatory) Alternatively, experienced Customer Care Executives with strong call handling backgrounds and a good understanding of quality auditing are also encouraged to apply Job Responsbilities: 01) Fixed Day Shift: T...

Qualification : 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification : Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.W...

Designation: Call Quality Auditor Job Location: Koramangala, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Salary Range: ? 2.4 - 3.6 Lacs Per Annum / ? 20,000 to 30,000 Per Month Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call qualit...

Designation: Call Quality Analyst Job Location: Koramangala, Bangalore Number of Openings: 10 Employment Type: Full-time, Permanent Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Industry/Experience Specification: Previous experience as a Call Quality Auditor preferred Job Role: As a Call Quality Analyst, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform AC...

As a Quality Analyst at iEnergizer, a renowned leader in the Business Process Outsourcing sector, you will be responsible for maintaining high-quality standards in call and back-office services. Your role will involve monitoring live and recorded calls, chats, or emails to evaluate agent performance, providing detailed feedback on quality scores, and identifying areas of improvement. Additionally, you will be expected to maintain and analyze QA reports, conduct quality audits, and collaborate with team leaders to drive performance enhancements. Key responsibilities include sharing regular MIS and dashboards with management, assisting in the development of quality standards and processes, pro...

Number of Openings: 10 Qualification: 12th / Undergraduate / Graduate Experience: 1 to 2 years of experience in Voice Call Quality Auditing within a BPO (HIGHLY PREFERRED), or 2 to 3 years of call handling (inbound or outbound) experience in a call center Job Role: As a Call Quality Auditor, you will be responsible for monitoring and evaluating customer service calls performed by agents. You will conduct detailed call quality audits, apply Root Cause Analysis (RCA), utilize 7QC tools, perform ACPT (Agent, Customer, Process, Technology) Analysis, and provide constructive feedback to agents aligned with client requirements.We are seeking candidates who have at least 1 year of prior experience ...