Job Description: The Technical Business Analyst will oversee the planning, execution, and delivery of complex IT projects within the airline domain. The ideal candidate will have extensive experience with the Amadeus system, airline reservation systems, and various API integrations. This role requires a deep understanding of airline operations, strong project management skills, and the ability to lead cross-functional teams to ensure project success. Key Responsibilities: Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and risk management strategies. Work closely with internal and external stakeholders, including airline operations, IT teams, vendors, and customers, to gather requirements and ensure project alignment with business goals. Utilize expertise in the Amadeus system to oversee implementation, customization, and optimization projects related to airline reservations and other related services. Specifically, manage ticket reservation systems, reservation and inventory management, departure control systems, availability, PNR creation, segment sell, ticket issuance, upgrade and regrade processes, EMD issuance, PNR confirmation processes, and ancillary services. Lead projects involving the integration of various APIs, ensuring seamless communication between different systems and platforms. Extensive experience in the Amadeus GDS ticket reservation system, including reservation, inventory, departure control systems, availability, PNR creation, segment sell, ticket issuance, upgrade and regrade processes, EMD issuance, PNR confirmation processes, and ancillary services. Proficiency in Web Services and API integration projects. Strong understanding of software development lifecycle (SDLC) and agile methodologies. Identify potential risks and develop mitigation strategies to ensure projects are delivered on time and within budget. Ensure that all project deliverables meet quality standards and comply with industry regulations and best practices. Lead and motivate cross-functional project teams, fostering a collaborative and results-oriented work environment. Maintain comprehensive project documentation, including progress reports, status updates, and post-project evaluations. Qualifications and Other Requirements: Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field. PMP or similar project management certification is preferred. Minimum of 8 years of experience in project management within the airline industry, with a strong focus on the Amadeus system and airline reservation systems. Willing to travel to the companys locations in other countries. Provide technical guidance and oversight throughout the project lifecycle, including design, development, testing, and deployment phases. Design and develop POCs for Amadeus (GDS) web services, documenting the Amadeus web service XML process flow transactions for further development. Proven track record of managing complex IT projects from inception to completion, with a focus on meeting deadlines and delivering high-quality results. Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Strong analytical and problem-solving skills, with the ability to quickly identify issues and implement effective solutions. Demonstrated ability to lead and manage cross-functional teams, with a focus on collaboration and achieving project goals.
