1.0 - 5.0 years

0 Lacs

nagpur, maharashtra

On-site

As a Customer Advisor at our company, your role involves addressing customer inquiries related to orders and general website queries. You will handle inbound and outbound calls, correspond with customers via telephone and email, ensuring effective communication in their preferred language. It is crucial to accurately document all interactions in the CRM system and utilize the company's FAQ handbook to efficiently resolve customer concerns. Key Responsibilities: - Answering inbound calls and making outbound calls to follow up on customer complaints - Corresponding with current and potential customers through telephone and email - Accessing customer complaint IDs, recording personal informatio...

Posted 3 weeks ago

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Customer Advisor NGRT Systems

1.0 - 5.0 years

0 Lacs

nagpur, maharashtra

On-site

As a Customer Advisor, your role primarily involves addressing customer inquiries related to orders and general website queries. You will be responsible for answering inbound calls, initiating outbound calls to address customer complaints, and corresponding with customers via telephone and email. Communication with customers in their preferred language and accurate documentation of all interactions in the CRM system are crucial aspects of this role. Familiarizing yourself with the company's FAQ handbook will enable you to efficiently resolve customer queries. Key Responsibilities: - Respond to inbound calls and make outbound calls to follow up on customer complaints - Correspond with current...

Posted 3 months ago

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