Key Responsibilities: • Perform cold calling to generate interest and engage potential customers • Arrange and deliver product demonstrations tailored to customer needs • Conduct regular follow-up calls to nurture leads and drive conversions • Identify, research, and qualify new business opportunities • Meet customers in person when required to build strong relationships • Collaborate with internal teams to align strategies and improve sales processes • Work with international customers and adapt to varied time zones and expectations Key Requirements: • Experience selling into the Hospitality Sector strongly preferred • Minimum 1.5 years of experience in business development or sales • Proven experience working with international clients • Strong communication, negotiation, and presentation skills • Self-driven with the ability to work independently and meet targets • Willingness to travel for client meetings as necessary Job Types: Full-time, Permanent Schedule: Day shift US shift Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person
Role Overview: We are looking for a meticulous and detail-oriented QA Tester to join our team and ensure that our software meets the highest reliability standards. As a QA Tester, your role will be crucial in ensuring that our products function seamlessly and meet the expectations of our users. You will be responsible for designing and executing test cases, identifying and tracking bugs, and collaborating with the development team to maintain the quality of our SaaS products. If you are passionate about quality assurance and want to make a meaningful impact on the development process, we would love to have you on board. Key Responsibilities: Test Case Design & Execution: Design detailed test cases based on product requirements and user stories. Execute manual test cases to verify functionality, usability, and stability of the software. Ensure that test scenarios cover all possible edge cases. Bug Identification & Tracking: Identify defects in software and work closely with the development team to track and document bugs. Utilize bug-tracking tools to ensure timely resolution and follow-up on issues until they are closed. Regression Testing: Perform comprehensive regression testing to ensure that new features or fixes do not negatively impact existing functionality. Ensure that previous issues do not reoccur after fixes or updates. Functional Testing: Conduct functional testing to ensure that all features and functionalities of the application behave as expected. This includes verifying that all UI elements, APIs, and integrations are working correctly. Performance Testing: Perform basic performance testing to assess application responsiveness and scalability. Identify performance bottlenecks and work with the development team to improve efficiency. Collaboration with Developers: Work closely with the development team to understand project requirements, assist with debugging, and ensure that the testing phase aligns with development goals. Provide actionable feedback on issues and work together to improve product quality. QA Documentation: Contribute to the creation and maintenance of detailed QA documentation, including test plans, test cases, bug reports, and test results. Ensure that all QA processes are well-documented and accessible for future reference. Automation Testing (Optional): Depending on experience, assist in the development and execution of automated tests to improve testing efficiency and coverage. Continuous Improvement: Continuously identify areas for process improvement within the QA cycle. Actively seek opportunities to improve testing methodologies and tools to enhance testing efficiency and product quality. Required Skills: Manual Testing: Strong proficiency in manual testing techniques, including creating detailed test plans, executing test cases, and reporting issues. Bug Reporting: Experience using bug-tracking tools (such as JIRA, Bugzilla, or Trello) to log and track defects and ensure timely resolution. QA Tools: Familiarity with various QA tools for test case management, test execution, and bug tracking. Tools such as TestRail, JIRA, and Selenium (for basic automation) are preferred. SDLC Knowledge: Understanding of the Software Development Life Cycle (SDLC) and where QA fits into the development process, from planning through to deployment. Agile Testing: Experience working in an Agile development environment, including participating in daily stand-ups, sprint planning, and sprint reviews. Ability to adapt quickly to changing requirements and priorities. Functional Testing: Expertise in testing functional requirements, ensuring that the application performs according to specifications and meets user expectations. SaaS Testing: Experience testing SaaS applications with an understanding of multi-tenancy, security considerations, and service scalability. Familiarity with SaaS testing practices and challenges such as cross-browser compatibility, API testing, and performance testing. Nice-to-Have Skills: Automation Testing (Selenium, Cypress, etc.): Experience in automation testing using tools like Selenium or Cypress for web applications. API Testing (Postman, SOAP UI): Knowledge of API testing tools like Postman or SOAP UI for testing RESTful APIs and ensuring that backend services are working correctly. Performance Testing (JMeter, LoadRunner): Familiarity with performance testing tools to assess the scalability and performance of applications under various load conditions. Continuous Integration (CI/CD): Experience with CI/CD pipelines to run automated tests as part of the integration and deployment process. Personal Attributes: Attention to Detail: A keen eye for detail and a thorough approach to identifying and solving problems. Strong Communication Skills: Excellent written and verbal communication skills, with the ability to document issues clearly and collaborate effectively with cross-functional teams. Critical Thinking: Strong analytical skills and the ability to think critically about product quality and test coverage. Team Player: Ability to work well within a team, contribute to collaborative problem-solving, and offer constructive feedback. Adaptability: Comfortable working in a fast-paced environment and adjusting to changing project requirements or timelines. Job Types: Full-time, Permanent Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: Software testing: 2 years (Required) Work Location: In person
Role Overview: We are seeking a passionate and customer-centric professional to join our team as a Customer Success Specialist. In this role, you will be the bridge between our customers and our company, ensuring that customers derive maximum value from our products and services. You will be responsible for driving successful customer onboarding, providing proactive support, building long-lasting relationships, and ensuring overall customer satisfaction. If you thrive on helping customers succeed and are committed to fostering long-term, meaningful relationships, we would love to have you on our team. Key Responsibilities: Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring a seamless transition as they begin using our products. Conduct training sessions to familiarize customers with the platform, ensuring they understand key features and best practices to achieve their goals. Relationship Building & Account Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations. Serve as the primary point of contact for customers, ensuring their needs are met and their expectations are exceeded throughout the customer lifecycle. Customer Needs Identification & Solution Suggestions: Actively engage with customers to understand their specific needs, challenges, and business objectives. Provide tailored solutions to help them achieve success with our products, leveraging your deep knowledge of the platform and services. Monitor Customer Health Metrics: Track and monitor key account health indicators, including product usage, engagement, and satisfaction metrics. Proactively address potential issues before they become roadblocks, ensuring a positive customer experience and minimizing churn. Customer Advocacy: Serve as the voice of the customer within the organization. Gather feedback from customers and relay their needs, challenges, and feature requests to the product and development teams. Work closely with internal teams to ensure that customer feedback is considered in future product iterations. Support Issue Resolution: Act as a point of escalation for any customer issues or concerns. Collaborate with the support and technical teams to resolve complex problems quickly, ensuring a smooth and efficient customer experience. Proactive Engagement & Upselling Opportunities: Regularly check in with customers to ensure their ongoing success and satisfaction. Identify potential upsell opportunities by understanding their evolving needs and aligning them with additional features or services offered by the company. Documentation & Reporting: Maintain detailed records of customer interactions, product usage, and feedback in the CRM system. Generate reports and provide insights into customer trends, account status, and product adoption. Ensure all customer-related data is up-to-date and accurate. Cross-Functional Collaboration: Collaborate with sales, product, and support teams to provide customers with an integrated experience. Ensure smooth handovers between departments and that the customer’s needs are always top of the mind. Required Skills: Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities. Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs. CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial. SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support. Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions. Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization. Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives. Nice-to-Have Skills: Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues. Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers. Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies). Personal Attributes: Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience. Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs. Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience. Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns. Job Types: Full-time, Permanent Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 2 years (Preferred) Location: Gurgaon, Haryana (Required) Work Location: In person