Respond to driver queries via SMS, email, and calls. Resolve rental, payment, and app issues. Stay professional during escalations. Follow up on payments, docs, and inspections. Update CRM and internal tools. Work with U.S. teams for smooth ops. Work from home Performance bonus
Respond to driver queries via SMS, email, and calls. Resolve rental, payment, and app issues. Follow up on payments, docs, and inspections. Update CRM and internal tools. Work with U.S. teams. Ready to work on shift from 11:30 PM to 6:30 AM IST Work from home Performance bonus
1-3 years of hands-on experience with React.js and TypeScript Strong backend development experience with Laravel (PHP) Good knowledge of MySQL, including database design and optimization Experience with RESTful APIs and version control (Git)
We are seeking a highly organized and proactive Operations Manager to oversee the full lifecycle of our rental car business from offshore. This individual will act as the central coordinator between internal teams, customers, and vendors, ensuring seamless operations, optimized performance, and maximum profitability. The ideal candidate is detail-oriented, process-driven, and tech-savvy with experience managing distributed teams and implementing automation for operational efficiency. Key Responsibilities 1. Team Coordination & Oversight Manage and align all offshore and onshore teams to ensure smooth day-to-day operations. Hold daily/weekly check-ins with department leads (Digital Marketing, Sales, Onboarding, Payments, Collections, Customer Service, IT, etc.). Establish KPIs for each department and track performance regularly. 2. Business Growth Support Digital Marketing: Coordinate campaigns to acquire customers and drivers, monitor ROI, and ensure leads are fed into the sales funnel. Sales & Recruitment: Work with the sales team to recruit new drivers, ensuring they meet compliance and performance standards. Customer Retention: Oversee loyalty programs, proactive communication, and quick resolution of complaints to minimize churn. 3. Driver & Customer Lifecycle Management Onboarding: Ensure drivers are vetted, trained, and set up with vehicles quickly. Customer Communication: Monitor all inbound/outbound communications (calls, WhatsApp, emails) to ensure timely responses. Collections & Payments: Oversee rent collection, manage overdue accounts, and escalate recovery when necessary. 4. Fleet & Maintenance Management Repairs & Maintenance: Coordinate with vendors and in-house teams to ensure vehicles are road-ready, minimizing downtime. Insurance: Track policy renewals and ensure compliance. Recovery & Claims: Manage repossessions, accident claims, and recovery from churned or delinquent customers. Vendor Relations: Maintain strong relationships with garages, tow services, parts suppliers, and insurers. 5. Financial Oversight Ensure accurate and timely disbursement of payments to drivers, vendors, and other stakeholders. Approve expenses, monitor budgets, and create reports for management. Coordinate with finance for profit/loss visibility across all operational streams. 6. Technology & Process Improvement Automation: Identify repetitive processes that can be automated, working with IT to implement solutions. System Monitoring: Ensure CRM, fleet management software, and communication tools are updated and used effectively. Reporting & Analytics: Provide management with daily/weekly/monthly performance dashboards. 7. Risk & Compliance Ensure all operations comply with local regulations, platform requirements (e.g., Uber/Turo), and insurance guidelines. Maintain proper documentation of drivers, vehicles, and contracts. Establish SOPs and audit processes to minimize risk exposure.
*Team Coordination & Oversight *Business Growth Support *Driver & Customer Lifecycle Management *Fleet & Maintenance Management *Financial Oversight *Technology & Process Improvement *Risk & Compliance
Job Description Sales Executive (Car Rental Services) About the Role We are looking for an energetic and customer-focused Sales Executive to join our car rental team. This role is ideal for a self-motivated professional who enjoys building relationships, achieving sales targets, and promoting mobility solutions to individuals, corporates, and travel partners. Key Responsibilities Drive sales by identifying and converting new business opportunities. Promote car rental services across short-term, long-term, and corporate leasing segments. Meet and exceed monthly/quarterly sales targets. Build and maintain strong customer relationships to ensure repeat business. Negotiate pricing, service terms, and contracts with clients. Collaborate with the operations team to ensure smooth booking and delivery processes. Provide timely reports on sales activities, pipeline, and market trends. Support marketing initiatives, events, and campaigns to generate leads. Qualifications & Skills Bachelors degree in Business, Marketing, or related field (preferred). 13 years of experience in sales (car rental, automobile, travel, or hospitality sector is an advantage). Excellent communication, negotiation, and interpersonal skills. Strong customer service mindset with the ability to build lasting relationships. Goal-oriented and able to thrive under pressure to meet targets. Proficient in MS Office; knowledge of CRM tools is a plus. What We Offer Competitive salary with attractive incentives linked to sales targets. Opportunity for rapid career growth in a fast-scaling mobility company. A collaborative and supportive work environment. Looking for U.S based car rental and Fleet Company.
Key Responsibilities Respond to customer queries via phone, email, and chat regarding bookings, extensions, check-ins, and check-outs. Provide guidance on rental policies, pricing, and vehicle availability. Manage escalations and resolve service-related issues quickly to maintain customer satisfaction. Record all customer interactions accurately in the system. Coordinate with fleet/operations teams to ensure timely vehicle availability, delivery, and pickup. Track ongoing rentals and proactively communicate updates (delays, extensions, or vehicle swaps) to customers. Verify documents and customer eligibility as per company policy before confirming bookings. Support the sales team with post-booking operations and account handling. Generate daily/weekly operational and customer service reports. Qualifications & Skills Graduate/MBA with specialization in Customer Support, Operations, or Service Management (or equivalent relevant qualification). 13 years of experience in customer support or operations (car rental, travel, or automobile industry is a plus). Strong communication, coordination, and problem-solving skills. Ability to multitask and manage pressure in a fast-paced environment. Proficient in MS Office; knowledge of CRM/helpdesk tools is an advantage. Flexibility to work shifts, weekends, and holidays based on business needs.
Key Responsibilities Sales Generate new business by reaching out to potential customers via calls, emails, and leads. Promote rental plans, offers, and additional services to maximize sales opportunities. Achieve defined sales targets and contribute to overall business growth. Build and maintain long-term relationships with both corporate and individual clients. Support Assist customers with booking, rescheduling, cancellations, and extensions. Provide seamless support during check-in and check-out processes. Resolve customer issues, complaints, or escalations promptly and professionally. Coordinate with the operations team to ensure timely delivery and quality service. Maintain accurate customer records in CRM/Task Manager systems. Qualifications & Skills Education: Graduate degree in Business, Hospitality, or related field (MBA preferred but not mandatory). Experience: 13 years in sales, support, or operations, preferably in car rental, travel, or hospitality. Strong communication skills in English (knowledge of regional languages is a plus). Basic knowledge of MS Office/CRM tools. Ability to work under pressure and meet deadlines. Customer-focused approach with problem-solving abilities. Compensation & Incentives Fixed salary based on experience. Incentives linked to performance and sales targets. Career development and training opportunities.
Energetic Sales Executive for car rentals. Drive sales across short/long-term & corporate leasing, build client relations, meet targets, negotiate contracts, and support marketing. 13 yrs exp, strong communication & customer focus required. .
We seek a detail-oriented Accounts Executive to handle daily accounting, bookkeeping, reconciliations, and financial reporting. The ideal candidate must possess strong accounting knowledge, organizational skills, and accuracy in independent work.