Center Director | Mall Operations | Gurugram | Ablehunt Consulting

16.0 - 25.0 years

25 - 40 Lacs

Gurugram, Delhi / NCR

Work from Office

Role and Position: Head of Mall Operations Location Gurugram HR Experience – 15 to 20 Years ([Prefer from Retail/ Mall Operations domain] Role Objective: - Lead the Management and Operations of the High-End Commercial Retail Mall . End to End P&L Management and ensure the achievement of Centre (Mall) objectives in terms of Customer Centricity & Satisfaction, Profitability and Revenue Maximization by providing Quality services to Customers and support to the Tenants/Retailers and Monitoring all support services of Mall [BOH, Utilities, Manpower Agencies] Key Job Responsibility and Deliverable: 1. Formulating of Strategies, Defining Procedures, Department Control and functionality. 2. Implementing policies, generating reports for planning and development . Communicating about roles to achieve objectives and common goals. 3. Ensuring/ introducing best industry practices to achieve a Safe and Healthy / conducive environment for deployed manpower. 4. Fit out coordination (New stores / refurbishment / handover -takeover / reports) 5. Follow up with H.O Leasing team - accounts and mall accounts. 6. Project Management: Oversee facility and horticultural-related projects, including renovations, expansions, new installations, and landscape design. Ensure projects are completed on time and within budget. 7. Customer Experience : Ensuring the mall is a Safe, Enjoyable and Comfortable Environment for Customers. 8. Profitability : Working to maximize revenue and profitability by providing quality service to customers and supporting retailers. Develop and implement short and long-term retail strategies, plans, and programs to drive sales. 9. Facility Management Agencies : Monitoring and supervising facility/ manpower agencies , such as GHK, Parking, Engineering, Horticulture etc. 10. Staff management : Supervising staff, assigning tasks, and monitoring their performance. 11. Customer Service : Handling customer complaints and queries about mall experience and service. 12. Security & Safety : Controlling security arrangements for the premises and ensuring safety norms are implemented for the mall premises. Security checking and frisking, safety checks and procedures. 13. Budgeting : Planning mall budgets and managing company budgets. 14. Branding and Marketing : Developing and executing marketing strategies to increase footfall in the mall. Preferred candidate profile 1. Facility and Maintenance: Ensure the maintenance, repair, and cleanliness of all facilities and green spaces, including offices, warehouses, gardens, and other properties. 2. Vendor Development and Management 3. Budget Management: Oversee the facilities budget, including forecasting, monitoring expenses, and ensuring cost-effective operations. 4. Compliance & Safety: Ensure compliance with health, safety, and environmental regulations. Develop and implement safety procedures and emergency response plans. 5. Horticultural Management: Develop and manage landscaping plans, oversee the maintenance of gardens and green spaces, and implement sustainable horticultural practices. Ensure plant health and aesthetic quality. 6. Sustainability : Implement and promote sustainability initiatives to reduce environmental impact and improve energy efficiency in facilities and green spaces. 7. Reporting: Provide regular reports on facilities performance, horticultural activities, maintenance, and budget status to senior management. 8. Scheduling timelines for events 9. Tenant / vendor introduction – Defining Procedures / Policies. 10. Conducting Mock Drills / Evacuation drills. 11. Training (Code of conduct / safety procedures) 12. Fitout Procedures- Guidelines 13. Inventory store management 14. Formulating Security / Parking / Housekeeping checklist. Perks and benefits As per Industry Best Practices.

Posted 2 days ago

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