3057 Facility Management Jobs - Page 18

Company: 91 Springboard Business Hub Private Limited Designation : Member Relations Manager Location: Mumbai, Hyderabad, Gurgaon, Noida, Pune, Bengalore Position description: A Member Relations Manager will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction. Primary Responsibilities: Front Desk & Customer Service: Greet and assist guests, members, and visitors professionally. Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services. Maintain a friendly and engaging environment to enhance member satisfaction. Member Support & Engagement: Address and resolve member concerns and requests efficiently. Assist with onboarding new members and provide hub tours to prospective clients Build relationships with members to foster a strong community. Business & Growth: Actively seek seat expansion opportunities with the existing teams. Price escalation upon renewal of team contracts. Drive ancillary revenue such as meeting room, day passes etc. Facility & Operations Support: Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained. Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues. Monitor and restock office supplies, beverages, and amenities. Events & Community Building: Assist in organizing and promoting networking events, workshops, and community activities. Encourage collaboration and engagement among members. Support marketing efforts for events and special initiatives. Requirements: 2-3 years of relevant experience. Excellent communication and interpersonal skills. Customer service experience, preferably in hospitality or co-working spaces. Strong problem-solving abilities and a proactive approach. Ability to multitask and work in a fast-paced environment. Knowledge of oce management tools (CRM, booking systems) is a plus.

As an Office Administrator at Krber, you will play a crucial role in managing relationships with vendors, overseeing the purchasing process, and ensuring the smooth functioning of the offices. You will be responsible for managing office assets, supporting the sales team in event organization, and identifying areas for improvement to increase efficiency and productivity. Additionally, you will handle administrative tasks such as scheduling meetings, managing travel arrangements, and addressing employee queries related to administration. Your profile should include proven work experience in office management, a Bachelor's degree in business administration or a related field, and excellent organizational and time management skills. You should also have experience in vendor management and purchasing, strong communication and customer service skills, and the ability to work independently as well as part of a team. At Krber Business Area Pharma, you will have the opportunity to work in a modern environment with an open culture that encourages innovative ideas. You will be part of a talented team, benefit from cross-functional and international collaboration, and receive an attractive compensation package along with various non-cash benefits such as company events, professional training, and health insurance. If you see yourself as a passionate individual with excellent problem-solving skills, attention to detail, and a desire to find the best solutions for challenges, then Krber is the right place for you. We look forward to getting to know you and having you join our team at the Home for Entrepreneurs.,

As the Lead Administrator, you will be responsible for overseeing the overall administration and delivery of facility services across various locations, including corporate offices, branch offices, project sites, clubs, hospitality centers, sales centers, and CRM centers. Your primary goal will be to ensure the adequacy of infrastructure, efficient space utilization, and seamless availability of required support facilities. Collaboration with departments such as IT, HR, Security, and Hospitality will be essential to ensure adherence to standard operating procedures (SOPs) for the smooth delivery of administrative services. With a minimum of 15-20 years of experience in Administration, preferably in a leadership role, you will be expected to have a strong background in Business Administration or Facility Management. Experience in managing multi-site administrative operations will be a significant advantage for this role. Your responsibilities will include overseeing office space management to ensure optimal allocation and utilization of seating, coordinating workspace expansions, managing access card issuance, and maintaining accurate data reporting for space utilization. Additionally, you will be responsible for managing office facilities and support infrastructure, including housekeeping, utilities, building maintenance, coordination with food & beverage services, as well as electrical and plumbing services by effectively managing vendors and contracts. You will also be tasked with managing office consumables and procurement for non-IT and non-project-related needs, overseeing the travel and transport desk, supporting event management, implementing safety drills and training programs, ensuring smooth front desk and guest/visitor management, overseeing cafeteria and catering services, and maintaining SOP adherence while continuously improving site administrative management. Furthermore, you will be responsible for managing office dispatches and courier services, ensuring timely deliveries, and proper handling of incoming goods and documents. It will also be crucial for you to establish and observe clearly defined escalation procedures for incident, problem, and crisis reporting, review reports on site attendance and checklists periodically, and highlight any variances. If you meet the requirements and are interested in this challenging opportunity, please share your profile with us at Kanika.bhambri@bptp.com.,

You will be joining SIS Group Enterprises as a Customer Relationship Management Executive at SIS Regional Office-Dehradun. In this full-time on-site role, you will be responsible for managing day-to-day customer interactions, implementing customer retention strategies, enhancing customer experience, and supporting sales activities within the organization. Your role will play a crucial part in maintaining strong relationships with customers and contributing to the growth of the business. To excel in this position, you should possess exceptional analytical skills and customer retention abilities. Strong communication and customer experience skills are essential to effectively engage with customers and enhance their satisfaction levels. Additionally, having sales skills will be beneficial in promoting company products and services to customers. Experience with CRM software or tools is preferred as it will aid you in managing customer data efficiently and streamlining communication processes. The ability to thrive in a fast-paced environment is crucial for success in this role, as you will be handling various customer-related tasks simultaneously. A Bachelor's degree in Business Administration or a related field is required for this position. Previous experience in customer service or sales roles will be advantageous in understanding customer needs and preferences. Knowledge of the Security, Facility Management, or Cash Logistics industry is considered a plus and will further enhance your capabilities in this role. Join us at SIS Group Enterprises and be a part of a dynamic team dedicated to delivering exceptional customer service and driving business growth.,

Roles and Responsibilities Ensure cleanliness and organization of hotel rooms, public areas, and back-of-house spaces. The candidate possesses knowledge of various chemicals, such as R1, R2, and R4, and understands how to use them for effective cleaning. Manage housekeeping staff to maintain high standards of cleanliness and efficiency. Conduct regular inspections to identify areas for improvement and implement changes as needed. Develop and implement effective cleaning schedules, protocols, and procedures. Collaborate with other departments (e.g., front desk, maintenance) to resolve issues promptly. Desired Candidate Profile 3-8 years of experience in facility management or hospitality industry. B.A degree in Hotel Management or equivalent qualification. Strong supervisory skills with ability to manage a team effectively. Proven track record of ensuring high levels of cleanliness and customer satisfaction. Interested candidate may apply at hr@ashirbadmail.com or whatsapp their cv on 9212360203

ISS is a leading workplace experience and facility management company that provides placemaking solutions to enhance business performance and improve the quality of life for all stakeholders. Founded in Copenhagen, Denmark in 1901, ISS has expanded its operations globally and is now present in over 30 countries across Europe, Asia, North America, Latin America, and the Pacific. As the world's fourth-largest private employer, ISS serves a diverse range of public and private sector clients, delivering high-quality services with care and dedication. In India, ISS has been operating since 2005 and has established itself as a key player in the Facility Management & Professional Services industry. With a team of over 44,000 employees serving more than 1,000 clients and managing 180 million square feet of facilities, ISS India is committed to excellence and innovation. The company's focus on customer satisfaction and operational efficiency has earned it recognition as one of India's Best Companies to Work for in 2022 by The Great Place to Work Institute. As part of the ISS team, you will be responsible for bringing operational efficiency to service deliverables and ensuring that work is carried out to the highest standards. Your attention to detail and leadership skills will be essential in directing and mentoring your team to achieve operational excellence. By implementing best practices and cost-saving methods, you will contribute to reducing operational costs and increasing client satisfaction. Key responsibilities include managing housekeeping services, tracking schedules and checklists, and overseeing day-to-day operations. You will work closely with local management to prepare budgets, administer works, and ensure compliance with operational guidelines. Additionally, you will drive engagement initiatives, train staff on HSE aspects, and uphold the highest standards of professionalism and conduct on site. If you are looking to join a dynamic and forward-thinking company that values innovation, teamwork, and growth, ISS offers exciting opportunities for personal and professional development. Learn more about ISS and our commitment to excellence at http://www.in.issworld.com/.,

The Assistant Facility Manager - Technical position requires a facility management professional with a strong technical expertise to oversee complex building systems and operations. Your role will focus on technical excellence, optimization of building performance, and implementation of innovative facility management solutions. Your key responsibilities will include overseeing the technical aspects of facility operations, such as mechanical, electrical, and plumbing systems. You will lead preventative and corrective maintenance programs for complex building systems, develop and implement energy efficiency and sustainability initiatives, and ensure technical compliance with regulatory requirements and industry standards. Additionally, you will be responsible for training and developing staff on technical procedures and best practices, evaluating and recommending new technologies to improve facility operations, and serving as a technical advisor to clients and internal stakeholders. To qualify for this role, you should have at least 5 years of experience in facility management with an emphasis on technical systems. You must possess strong technical knowledge of HVAC, electrical, plumbing, and building automation systems, as well as experience with energy management and sustainability initiatives. The ability to read and interpret building plans and technical specifications is essential, along with technical certifications related to building systems (HVAC, electrical, etc.). A Bachelor's degree in Engineering, Facility Management, or a related technical field is also required, along with experience in facility condition assessments and capital planning.,

Job Description Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you’ll strive for continuous improvement in the process. You’ll also keep an eye out on the property’s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you’ll manage supply and service contracts as approved by clients. In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You’ll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the property’s budget. As the person in charge, you’ll make sure that there’s enough petty cash to support operations. You’ll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you? To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!

Responsibilities: Conduct daily site rounds to ensure that the cleaning is effective & it is as per agreed standard & schedules. Conduct grooming session / daily briefing. Prepare housekeeping schedules & monitor the ground team foe effective implementation Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Plans, schedules, inspect work, and assigns work to subordinate supervisors and Houseboys/ Chambermaids. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff. Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels. Who are we looking for? Education: Diploma holder with at least 2-6 years of experience in Housekeeping domain. Skills : Communicates effectively with superiors, peers and subordinates. Adequate exposure to MS office. Budgeting & Cost Control procedures. Clear, concise and effective communication. Listening abilities. Note: Preference will be given to candidates with prior experience in residential properties and those who are available to join immediately or in 7 days. If this role sounds interesting to you, please email your CV at - vanshika.hadawale@godrejliving.co.in

Job Description Community Manager Whats your ambition Is it a big goal or small steps Professional or personal Wed like to know because at JLL, we make your ambitions our business. And if you have ambitions in Workplace Experience, join us to be inspired by the best. Job profile: Qualification : Prefer BHM/Bachelors Degree Industry Type : FM Services, Hotel Overall Experience : 4-6 years Industry Experience : 4-5 years Technical Skills : Computer knowledge Generic Skills : Verbal/written communication skills, Vendor/people management, planning, ability to prioritize / organize Behaviors : Teamwork, learning attitude, handle multiple tasks & positive thinking Job Aim: The Community Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served. Competencies Excellent communication skills. Strong customer service drive. Pro - active problem-solving skills. Exceeding customer satisfaction. Excellent time management/ Able to work flexible hours. Quick learner and ability to motivate self & others. Proven working experience as a Community Manager / FM industry. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment. Providing flawless, upscale, professional service Adaptable, composed, flexible with strong Mental Resilience Responsibilities Key Operations delivery Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors. Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIPs arrival/departure in absence of guest relation officers. Assist clients/visitors in self-check-in. Assisting with special needs of visitors with disabilities. Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement. Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival. Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix. Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition. Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by Accenture from time to time. Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior. Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate as necessary for rectification. Provide assistance in general administrative activities as required. Ensure FO handles all incoming and outgoing calls in professional & polite manner. Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly. Ensure Accenture specific processes/manual is followed. Manage/track amount collected for temporary badges. Ensure compliance of regulations/requirements of JLL management. Participate in Emergency Evacuation procedures including crisis management and business continuity. Develop the necessary policies and procedures required for all functions within the scope of Front Office. Responsible for ensuring availability of safety and Accenture directory signage. Preparation of all required reports/participation in internal/external audits in respect of Front Office. Ensure training of front office /CX staff as per relevant training calendars. Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over. Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities. Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule. Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport. Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner. Analyzing results/outcomes of monthly connects and updating the leads. Following up on the open points raised during any connects till closure. Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas. Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects. Documentation and escalation of COVID protocol violations as per the guidelines.

Facilities Executive Corporate Solutions What this job involves: You will be the upper facilities managements trusted right hand on all facilities-related activities. Youll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved How can we save costs These are questions that will be at the forefront of the teams thinking. You, too, will always have an eye on this, contributing suggestions as they arise. Youll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements At JLL, we put client satisfaction at the front and center of everything we do. If you share our values, we will be more than happy to work with you. In this role, youll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as youll take part in the procurement of vendors and services from time to time. Do you value workplace safety If so, youll be a perfect fit for the job. In this role, you will ensure everyones health and safety by keeping safe workplace procedures in place and order. Youll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. Youll also be expected to follow escalation and incident reporting procedures, and comply with the firms guidelines and strategies. Do you have a prior experience in facilities, property management, hospitality or other related fields Do you have an understanding oflocal occupational health and safety requirements, critical facilities and vendor management Are you knowledgeable in various property systems You are what were looking for! JLLs unmatched excellence is only made possible by team worka core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our I am JLL core behaviours is also under your mandate. It is important that you can easily interact with the general client staff and vendors to deliver efficient services. Well also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smileat all times, even when times get rough occasionally.

Role & responsibilities Maintains electrical equipments and safety of people and property. The person should have knowledge of high end electric equipments and their operations. Major Responsibilities: Inspect and monitor the functions of building facilities including lifts, DG set, air conditioning, fire services, water supply, electricity supply and building work Upkeep of entire property including maintenance of high rise buildings. Report and follow up any request & complaints from Customer to management office Follow up on pending issues carried forward from previous shift. Maintaining hand over/take over log books per shift. Checking and maintaining the Log books and checklists of all facilities. Prepare and send Daily/weekly/Monthly report to the Operations Manager. Qualification Diploma/ B Tech- Electrical Work Experience Minimum Experience 4-5 Years Compensation : Commensurate with market

Maintains electrical equipments and safety of people and property. The person should have knowledge of high end electric equipments and their operations. Major Responsibilities: Inspect and monitor the functions of building facilities including lifts, DG set, air conditioning, fire services, water supply, electricity supply and building work Upkeep of entire property including maintenance of high rise buildings. Report and follow up any request & complaints from Customer to management office Follow up on pending issues carried forward from previous shift. Maintaining hand over/take over log books per shift. Checking and maintaining the Log books and checklists of all facilities. Prepare and send Daily/weekly/Monthly report to the Operations Manager. Qualification Diploma/ B Tech- Electrical Work Experience Minimum Experience 3-6 Years

(Freshers with good communication skills can also apply. ) Key Responsibilities: >> Manage daily store operations. >> Deliver exceptional customer service & retail experiences. >> Ensure smooth store functioning and maintenance. (Non-Sales role) Requirements: >> 1-3 years of experience in retail, sales, or similar fields. >> Excellent communication and pleasing personality. >> Passion for retail experiences and customer service. >> Proven track record in customer experience & KPIs. >> Graduation mandatory. Interested candidate can share their resume via: 7907074855 (WhatsApp only) / surjish.suresh@livspace.com

Position: Facility Executive (Technical) Overview: The Executive is responsible for the comprehensive management and delivery of all technical services across our client facilities. This role requires an experienced professional with strong technical expertise who can ensure efficient operation of building systems, implement preventative maintenance programs, and drive continuous improvement in technical service delivery. Key Responsibilities: Oversee the operation, maintenance, and optimization of all technical building systems including HVAC, electrical, plumbing, fire safety, and building automation systems Develop and implement comprehensive preventative maintenance programs to ensure optimal system performance and longevity Lead a team of technical specialists and engineers to deliver high-quality technical services Ensure compliance with all relevant regulations, codes, and standards related to building operations Develop technical specifications for service contracts and oversee vendor performance Identify and implement energy efficiency measures and sustainability initiatives Conduct regular technical audits and condition assessments of building systems Manage capital projects and system upgrades, including planning, budgeting, and implementation Respond to and resolve complex technical issues and emergency situations Prepare technical reports and recommendations for senior management and clients Develop and maintain technical documentation including operation manuals and as-built drawings Qualifications: Bachelor's degree in Mechanical/Electrical Engineering, Facility Management, or related technical field 7+ years of experience in technical facility management or building engineering Strong knowledge of building systems including HVAC, electrical, plumbing, and automation systems Experience with energy management and sustainability practices Proven leadership abilities with experience managing technical teams Familiarity with relevant building codes, standards, and regulations Professional certifications such as Certified Facility Manager (CFM), Professional Engineer (PE), or similar Proficiency with CMMS systems, BMS platforms, and Microsoft Office applications Excellent problem-solving skills and analytical thinking Strong communication abilities and stakeholder management experience On-site Bengaluru, KA Scheduled Weekly Hours: 48 . For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

A minimum of 10 years of experience in manufacturing plants is a must. (Probably in Plastic product manufacturing Plant recruitment for technical positions like operator, fitter, technician, and others similar. Attendance and Salary for Agency Employees and Grievance for the Same. Time-to-time maintenance and updating of training records in the system. Monitoring pest control & housekeeping programs and schedules, including plant hygiene. Attending local stakeholders Meeting & Plant Round Local Cab & Hotel Booking for factory visitors. Attending any emergency situation, if need be. Arrangement of Facility at the time of Audit, Visits Committee Books: Works, POSH, EH&S, Grievance, Fire Compliance: Agency employees PF, ESIC, PT, and annual returns Quarterly Checklist for Transport, Canteen, Facility Management Canteen, transport invoice, and administrative work. General Notice & Circular & Disciplinary Issue Engagement Activity & Wellbeing Program, Birthday-LSA, Farewell & Others Biometric for Agency employees Email ID IT Request AMC-AC & Lift & Pallet Truck & Weighing Balance SPOC: Plant admin queries and issues

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Looking for a Senior Manager for the Facilities and Real Estate team in Indian. Candidate should be in Gurgaon. The Facilities and Corporate Services Team serves as the backbone of the Organization by providing necessary support and infrastructure including management of concierge, housekeeping, renovation, periodic maintenance, and general operations to function effectively. If this journey with the F&CS Team on streamlining soft and technical operations, improving employee satisfaction, and thus achieving Organizational objectives excites you, join us! The Role RE Senior Manager Facilities & Office Services What Will You Do? Working with and supervising the facilities team, you ll oversee the properties day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you ll strive for continuous improvement in the process. In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Must possess thorough knowledge on budgeting & forecasting facilities operational expenses. Ensuring the operational spends are within the set limits without impacting business operations. Optimizing Housekeeping Deployment: Strategizes and optimizes housekeeping deployment across office spaces for efficiency and cost-effectiveness Overseeing Various Administrative Functions: Manages office maintenance, health & safety, front office, dispatch, hospitality, F&B, seat allocation, events, printing/stationery, liaison, compliance, EHS, audit & compliance Coordinating with Stakeholders: Coordinates with internal and external stakeholders to ensure efficient execution of administrative services Supervising Trade Contractors: Oversees the performance of all trade contractors to ensure services align with contractual obligations Managing Administration Contracts: Responsible for managing administration contracts and supporting in obtaining any necessary permits and licenses working in conjunction with other functions such as Legal and finance Supervising Facilities Activities: Directs and supervises all facilities activities, reviews reports, addresses reported difficulties, and corrects safety violations or deficiencies Responsible for timely and accurate completion of FM reports, coordinate for all soft services activities like janitorial services, Cafeteria Services, Dry and Wet pantry, Event Management, Mail Room Services, Indoor Plants, Pest Control, Carpet Shampooing, and coordination with the building management. Manage direct reports hire, develop, retain talent. Manage day-to-day operational and tactical aspects of administration in a supervisory capacity but may on occasion have to step in an assist. Managing AMC Contracts: Manages Annual Maintenance Contracts (AMCs) and contracts for soft services consumables and equipment Coordination with Procurement Team: Coordinates with the commercial team for purchase orders (POs) and vendor management. Must possess strong vendor management skill. Evaluating vendor performance and ensuring the vendor invoices are verified, submitted, and paid up on timely manner. Youll also see to it that vendor invoice processes comply with standards. You ll also see to it that vendor invoice processes comply with standards. Who Should Apply for this role? Strong Written and Oral Communication Skills Strong Interpersonal Skills Strong Negotiating Skills Strong Computer Skills Ability to Work Under Pressure Experience with Larger Office Spaces Requirements: Master s degree in Facility Management, Engineering, or a related field Relevant experience of minimum 12+ years in Facilities and Real Estate handling. Proven professional experience in facility management, with strong expertise in technical operations. In-depth knowledge of mechanical, electrical, plumbing systems, and building automation systems. Familiarity with relevant industry codes, regulations, and best practices. Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders. Strong analytical and problem-solving ability to identify and resolve technical issues. Not required but good to have proficiency in computer software applications related to facility management, including CAD drawing design. Full time Work from office opportunity Flexibility to travel if needed. Job Location: Gurgaon Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Facility & Office Services Deputy Manager Chennai (RESPONSIBILITIES) Represent the Alight Brand in a positive and pleasant way to clients, employees, and guests Communicate with external contractors and vendors concerning facility needs Identifies opportunities for optimization and create processes that increase efficiency, reduce costs Collaborate with Third-Party Security, Data Privacy, Finance, Legal, HR and business leaders to define and/or streamline processes where dependencies exist with Real Estate Team Manage daily facilities operations within Chennai, ensuring smooth functioning of all services including housekeeping, security, front office, and vendor coordination. Mentor junior facilities staff and specialists; support hiring and development in collaboration with senior leadership. Oversee vendor performance, manage Annual Maintenance Contracts, and ensure timely processing of invoices in coordination with procurement and finance. Ensure adherence to Environmental, Health and Safety standards, conduct regular inspections, and support audits and compliance initiatives. Assist in facility upgrades, refurbishments, and new site setups, coordinate with internal stakeholders and external contractors. Oversee building installments and/or refurbishments Support the preparation of annual budgets and forecasts; track operational expenses and prepare regular reports for leadership. Manage general office duties Create and distribute general office notices, coordinate office meetings including catering and conference room bookings, ordering office supplies, processing mail, etc. May include supporting front office reception and switchboard responsibilities. Oversee the maintenance and repair activities of mechanical, electrical, plumbing, and other technical systems in accordance with industry standards and best practices. Handle General accounting work with vendors to obtain necessary documents for vendor creation, invoice processing, follow-up with AP on payment inquiries. Collaborate with cross-functional teams to provide Real Estate/technical support during new facility startups, renovations, or relocations. Help coordinate facility services in other locations if and as needed Maintain strong relationships with Landlord(s), Vendors & Internal (housekeeping, pest control) professionals to ensure property upkeep, standards & enhancements at the site are being managed. Manage & document knowledge and tools to best facilitate the company s need for optimal site management & operations Assist in market analysis & comparatives for services & material/ equipment for site operations (REQUIREMENTS) Bachelor s degree in Facility Management, Engineering, or a related field (Master s preferred). 8-10 years of experience in facilities management, with at least 2 years in a supervisory or lead role. Work from office opportunity Strong knowledge of soft and technical services, including MEP systems and vendor management. Proficiency in MS Office (Excel, Outlook), facility management tools, and reporting. Excellent communication, negotiation, and problem-solving skills. Flexibility to travel within India . Job Location: Chennai Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) RE Sr Specialist- Facilities and Office Services (RESPONSIBILITIES) Represent the Alight Brand in a positive and pleasant way to clients, employees, and guests Communicate with external contractors and vendors concerning facility needs Identifies opportunities for optimization and create processes that increase efficiency, reduce costs Collaborates with Third-Party Security, Data Privacy, Finance, Legal, HR and business leaders to define and/or streamline processes where dependencies exist with Real Estate Team Oversee building installments and/or refurbishments Manage general office duties Create and distribute general office notices, coordinate office meetings including catering and conference room bookings, help with travel for employees coming into the area, ordering office supplies, processing mail. May include supporting front office reception and switchboard responsibilities. Conduct regular inspections to identify areas for improvement and develop action plans to address any issues (including interior and exterior areas of the building for cleanliness and general conservation) Assist in the implementation and monitoring of preventative maintenance programs to minimize equipment failure and optimize asset lifespan Ensure all building facilities adhere to proper safety standards and cleaning procedures Oversee the maintenance and repair activities of mechanical, electrical, plumbing, and other technical systems in accordance with industry standards and best practices. Handle General accounting work with vendors to obtain necessary documents for vendor creation, invoice processing, follow-up with AP on payment inquiries. Collaborate with cross-functional teams to provide Real Estate/technical support during new facility startups, renovations, or relocations. Assist in helping oversee onsite building contractors for any installment/refurbishment. Help coordinate facility services in other locations as needed Maintain strong relationships with Landlord(s), Vendors & Internal (housekeeping, pest control) professionals to ensure property upkeep, standards & enhancements at the site are being managed. Manage & document knowledge and tools to best facilitate the company s need for optimal site management & operations Collaborate with Facilities Business Leader in assisting with annual budget and forecasts. Assist in market analysis & comparatives for services & material/ equipment for site operations (REQUIREMENTS) Bachelor s degree in Facility Management, Engineering, or a related field. Has worked in current profile for at least 1-2 years, or has experience as a Sr Facility Admin for past 4-5 years Has knowledge on services of Facilities management and know how on technical side will be an advantage Flexible to work in shifts/ working days as per business needs Full time work from office opportunity Knowledge of Excel, Emails, Computer Education as per Alight requirements Job Location: Noida Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) RE Sr Specialist- Facilities and Office Services (RESPONSIBILITIES) Represent the Alight Brand in a positive and pleasant way to clients, employees, and guests Communicate with external contractors and vendors concerning facility needs Identifies opportunities for optimization and create processes that increase efficiency, reduce costs Collaborates with Third-Party Security, Data Privacy, Finance, Legal, HR and business leaders to define and/or streamline processes where dependencies exist with Real Estate Team Oversee building installments and/or refurbishments Manage general office duties Create and distribute general office notices, coordinate office meetings including catering and conference room bookings, help with travel for employees coming into the area, ordering office supplies, processing mail. May include supporting front office reception and switchboard responsibilities. Conduct regular inspections to identify areas for improvement and develop action plans to address any issues (including interior and exterior areas of the building for cleanliness and general conservation) Assist in the implementation and monitoring of preventative maintenance programs to minimize equipment failure and optimize asset lifespan Ensure all building facilities adhere to proper safety standards and cleaning procedures Oversee the maintenance and repair activities of mechanical, electrical, plumbing, and other technical systems in accordance with industry standards and best practices. Handle General accounting work with vendors to obtain necessary documents for vendor creation, invoice processing, follow-up with AP on payment inquiries. Collaborate with cross-functional teams to provide Real Estate/technical support during new facility startups, renovations, or relocations. Assist in helping oversee onsite building contractors for any installment/refurbishment. Help coordinate facility services in other locations as needed Maintain strong relationships with Landlord(s), Vendors & Internal (housekeeping, pest control) professionals to ensure property upkeep, standards & enhancements at the site are being managed. Manage & document knowledge and tools to best facilitate the company s need for optimal site management & operations Collaborate with Facilities Business Leader in assisting with annual budget and forecasts. Assist in market analysis & comparatives for services & material/ equipment for site operations (REQUIREMENTS) Bachelor s degree in Facility Management, Engineering, or a related field. Has worked in current profile for at least 1-2 years, or has experience as a Sr Facility Admin for past 4-5 years Has knowledge on services of Facilities management and know how on technical side will be an advantage Flexible to work in shifts/ working days as per business needs Full time work from office opportunity Knowledge of Excel, Emails, Computer Education as per Alight requirements Job Location: Gurgaon Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

What this job involves: Overcoming Facilities challenges If challenges that come with being the go-to person on engineering/soft services matters excite you, join us to develop your strengths. In this role, youll show your mettle as you find ways to uphold excellence and high standards in our facilities like preventive maintenance programmes and conservation practices. Working closely with the department leads , youll also monitor the MIS, EHS, Events, F&B, Transport, HK and M&E services with minor/In house projects, looking out for their quality and ensuring their timely delivery. Delivering complete and accurate facility management reports is another requirement that you must meet consistently. Likewise, youll play a huge part in the hands-on process of providing to the client comprehensive facility, contract and procurement management for technical services. Youll contribute to hitting financial targets and other goals set by the senior facilities manager, achieving key performance indicators, and meeting service level agreements. Shaping a system of best practices Your engineering prowess will be your toolkit for success. Managing on-site mechanical, electrical, plumbing installations and civil maintenance should be second nature to you. Youll also be in-charge of preparing the list of critical spares for all installations based on the manufacturers recommendations. On top of these, youll plan the maintenance inventory being carried out with our in-house teams. No machine failures of critical equipment should escape your sharp eye. You should, then, also be ready with a pre-emptive maintenance programme for these malfunctions to prevent the risk of sudden breakdowns. Youll also make sure that our logbooks, checklists and schedules are upkeep and current. From time to time, youre expected to arrange ad-hoc M&E set ups based on the client requirements. Sound like you To apply you need to have: Mastery in the field You should have earned a diploma or degree in engineering, ideally, electrical engineering or mechanical engineering. Having three to seven years of experience in facilities management will also prove indispensable. Well also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

Soft Services Executive Department: Facility Management Services Overview: The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints. DUTIES & RESPONSIBILITIES: Helpdesk Management Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences/meetings of the client as well as VIP visits scheduled during the shift Reception & Front Office Management Oversee the Reception and Front Office function Ensure visitors are promptly attended by the Front Office Executives (FOE) Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained Monitor front desk staff performance and provide coaching as needed Housekeeping Services Oversight Overall service delivery assessment of HK vendor Coordination meetings with vendor for resolution of service issues Evaluate vendor performance Ensure that vendor manpower reports at site as per agreed terms and conditions Undertake audit of the attendance and check their grooming Conduct regular quality inspections of cleaning standards Cafeteria Services Management Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the quality and quantity of the food supplies are meeting the requirements When the food supplies run out, escalate the matter to the caterers' management immediately and make swift alternate arrangements In food shortage scenarios, communicate with the users and provide alternate solutions and appease them General Operational Responsibilities Overall coordination with all service providing vendors Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division Implement continuous improvement initiatives across all soft services Ensure adherence to health and safety standards across all service areas Manage and resolve customer complaints promptly and effectively Qualifications: Bachelor's degree in Facility Management, Hospitality Management, or related field 5+ years of experience in soft services management within corporate environments Strong knowledge of service quality management and customer experience principles Proven experience in vendor management and performance evaluation Excellent problem-solving abilities with strong attention to detail Superior communication and interpersonal skills Experience with facility management systems and service request platforms Ability to work in shifts as required to oversee operations Professional certifications in facility management or hospitality management preferred Skills & Competencies: Strong leadership and team management capabilities Excellent customer service orientation Ability to prioritize and manage multiple tasks simultaneously Proactive approach to problem identification and resolution Strong negotiation and vendor management skills Ability to work under pressure and handle escalations effectively Detail-oriented with focus on service quality and standards Proficient in Microsoft Office and facility management software This position reports to the Facility Manager and works closely with clients, vendors, and the operations team to ensure exceptional soft services delivery across the facility.

Assistant Property Manager Property and Asset Management What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work. Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be reporting to Operation Manager. Sound like you Here is what were looking for: Being Analytical and Meticulous Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills Qualifications You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

Soft Services Executive Work Dynamics What this job involves: Prioritising the facilities needs Working with both the facilities manager and the assistant facilities manager, youll oversee the propertys day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, youll strive for continuous improvement in the process. Youll also keep an eye out on the propertys supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, youll manage supply and service contracts as approved by clients. In addition, youll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. Youll also be on top of health and safety issues that may arise, and actively participate in reviewing them. Also part of your mandate is to monitor the propertys budget. As the person in charge, youll make sure that theres enough petty cash to support operations. Youll also see to it that vendor invoice processes comply with standards. Going above and beyond expectations Client satisfaction is second nature to the person in charge. In this role, youll take on difficult issues and seek out opportunities to improve operations. Youll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. In addition, youll carry out routine service audits to ensure that the team maintains its overall performance. Youll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients. Sound like you To apply you need to have: Strong knowledge of property operations Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team management Are you an adept leader with a proven track record in managing a team Are you capable of effectively rolling out improvement plans Do you possess superior communications and reporting skills If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

What this job involves: Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze In this role, youll be in charge of one of the busiest places in the officethe front desk. Constantly on the go, youll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception. Being at the heart of the business Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, youll be expected to develop policies and procedures needed for all functions in the reception. As needed, youll also take part in managing conference rooms, events, flower arrangement coordination, and others. Sound like you To apply you need to be: A highly skilled professional You should be a graduate in any discipline and have one to five years experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If youre familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job. A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staffregardless of their leveland their demands An outstanding multitasking talent also provides a perfect complement to your skill set.