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JLL
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Facilities Executive

Facilities Executive

JLL

0 years

0 Lacs

bengaluru karnataka

Posted:1 day ago| Platform: SimplyHired logo

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Job Description

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Facilities Executive What this job involves:
Roles & Responsibilities General The Executive must be a team player and work with other members of the team to meet other members of the team to meet all key performance indicators as set out in the Management Contract. Managing Board Line Calls (Internal & External) Tracking all Calls / request till closure. 100% of requests to be processed immediately if received within business operating hours Service Requests and Assign the Complaints/ Requests/ Shifting calls to the concerned call owners like Soft Services, M&E, EHS, F&B, and Catering. Sending Mail communication for follow up Getting Inputs from the concerned department Closing the call without further escalations. Monitoring Out of SLA calls & sending reminder to the concerned department Analysing the feedback: (Very Satisfied/ Satisfied/ Neutral/ Very dissatisfied/ Dissatisfied)
Speak to dissatisfied Employees to understand and improve areas required Escalate the same to the concerned department head to improve the service Ensure all service requests are attended on time and closed Tracking all metrics and complete periodic reports to manage of Help Desk performance and indicators at appropriate levels Conduct weekly meetings and publish performance reports. Publish daily aging report to the concerned team and follow up on closure Coordinate with Support team to close/ cancel the service requests / getting auto mails in case if tool fails to connect To ensure timely Managing In-house Event and promos with the closed dates. Movements tickets to be tracked till closure If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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JLL

Real Estate

Chicago Illinois

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Facilities Executive