549 Facilitation Jobs - Page 9

Training Manager - Trust & Safety - Bangalore Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2. Collaborates with LOBs and cross- functional project teams to identify training needs 3.Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4.Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5.Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6.Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7.Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8.Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. 9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions Role and Responsibilities (not an exhaustive list) Ensure all training goals and objectives are met at an account level Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met Develop and maintain positive relationships with all stakeholders Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelines Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement Manage and allocate resources as per business needs; ensure that the SOW terms are always met Mentor new and existing resources Focus on maximizing Customer Experience while optimizing costs Contribute to the development of short and long term strategic business goals Retaining talents and enhance employee satisfaction for the aligned business Minimum Requirements Must have Training domain experience in Trust and Safety space of at least 3 years People leadership experience of 5+ years Must have led a team of deputy managers for at least 2+ years Must have Knowledge of learning and development best practices A proven track record of training program development and management Excellent leadership skills Training delivery experience in a large scale operations Good to have Knowledge of Lean Six Sigma concepts Content Design & Development Skills Experience in handling LMS activities Behavioral Skills and Attributes: Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills.

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration Experience : 8-10 Years.

Role & responsibilities: : >> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc >>Ensure all new employees go through the defined new hire learning path for their respective roles in the account >>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team >>Support new hires during OJT and go-live >>Manage/provide refresher and remedial training for existing employees >>Maintain trainee data and information in the central repository to Ensure audit readiness >>Generate training reports from time to time >>provide feedback and coaching to analysts on the floor >>Analyse training need for employees, single point of contact for the account for any training requirements >>responsible for adhering to training guidelines defined by the BU training Function >>responsible to work with operations to bridge gaps during training >>provide pro-active training intervention / guidance to leadership targeting metric / business impact Preferred candidate profile : >>Exposure to Geographical Information System(GIS) knowledge >>Must have good experience in MS-Word, Excel and Presentations or similar tools >>Proficient with MS-Office (Word, Excel, power point) >>Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location >>Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI >>Needs to have strong training ability >>Good rapport building skills, extremely methodical and organized >>Feedback and Coaching skills >>Good analytical ability >>Good reading / learning, researching Skills >>Demonstrated Customer Service Skills

Role Purpose As an experienced Scrum / Agile practitioner, you are responsible for managing the overall dependencies across multiple programs in a value stream. You should have very strong domain, business and technical knowledge along with exceptional communication and facilitation skills. You are responsible for managing dependencies and stakeholders across multiple Programs during the release and should be able to handle the complexities across 10-15 Scrum teams during the release and coordinate across the same. You are also responsible for project delivery and profitability (from Wipro perspective) and should be able to work closely with the ALM/SoSM to ensure increased team competency thus gaining operational efficiencies Do Ensure meeting of the programme(s) objective(s) in a LOB Understanding of the Business Strategy and budget allocation across various programme streams in the LOB (for different Wipro Scrum Teams) Understand the business outcome of the various programmes in the LOB aligned to business strategy Interface with SoSMs and help manage the dependencies of scrum teams across single/multiple programmes Ensure program health and maturity. Track key metrics at a LOB level and take appropriate action Define the capacity allocation of Wipro Scrum teams required across programmes in the LOB Interface with business and system architects on the architecture runway elaboration based on upcoming Sprint goals for all Scrum teams in the LOB MoSCoW (or similar methodology) adherence of Program Backlog at the Program level Track and Report business progress across the LOB by consolidating the outcome of teams Participate and assist teams in Release Planning Meetings to help synchronize between teams across locations Building synergies between scrum teams across locations and simplifying the interface between SoSM, Scrum Teams and other stakeholders Participate in LOB level Scrum of Scrum meetings and Governance meetings of all the Programs he/she is responsible for Highlight the risk and dependencies across all programs in the LOB to ensure achievement of release goals. Resolve impediments to ensure smooth sprint execution Resolve and further escalate impediments across teams to a minimum and ensuring ZERO impact on the overall Release schedule Responsible for CSAT as per organization norms and expectations. Ensure EWS, customer escalations and escalation resolution as per organization norms Enabling collaboration between Dev, Ops and other stakeholders to ensure availability of required environment Interact with Agile Line Manager to resolve internal impediments related to people and operations Expand the Wipro footprint / ensure repeat business in the LOB Communicate team success to client and Wipro stakeholders and leadership Participate in CoP initiatives in Wipro / account Represent the account in internal forums at a vertical / BU level (APR / QBR / MBR etc.) Responsible for performance management of SoSMs, Technical / System Architects, Product Owner and Agile Line Managers Responsible for bulge, account profitability, cash flow, and Value at risk Ensure resource forecast accuracy Responsible for invoicing (if SOW is at program level) Approves PDMR (if SoSM / ALM is not available) Mandatory Skills: Program Management. Experience: >10 YEARS.

Indus Valley Partners (IVP) is a global provider of front, middle and back-office technology solutions, consulting and “digital-first” managed services to over 220 of the most prestigious fund managers on the buy side. Hedge funds, private equity firms and other traditional and alternative asset managers rely on IVP’s expertise as a thinking partner and best-of-breed platforms to digitally transform and future-proof operations – reducing their costs, improving control and increasing productivity across their enterprise. Founded in 2000, IVP remains at the forefront of moving Finance Forward TM with approximately $5.5 trillion of global AUM managed using its technology and $1.5 trillion AUM reported through its regulatory reporting solution. IVP is headquartered in New York with additional offices located in Mumbai, Noida, London, Toronto, Mauritius and Dallas. For more information, visit www.indusvalleypartners.com Job Summary We are seeking a seasoned Learning & Development Consultant to join our team on a 3rd party payroll basis. The ideal candidate will have 10 to 15 years of experience in driving strategic L&D initiatives, designing impactful learning programs, and fostering a culture of continuous learning across organizations. This is a consulting role best suited for a highly experienced L&D professional who can work independently and deliver measurable outcomes. Key Responsibilities Design, develop, and implement learning strategies and programs aligned with business goals. Conduct training needs analysis across functions and recommend suitable learning interventions. Lead the creation and deployment of leadership development, behavioral, and technical training programs. Collaborate with internal stakeholders, external vendors, and SMEs for program design and delivery. Monitor and evaluate training effectiveness through feedback, assessments, and performance metrics. Manage and administer digital learning platforms, including Learning Management Systems (LMS). Promote blended learning approaches and ensure optimal utilization of LMS tools and features. Support change management, culture building, and employee engagement initiatives through L&D. Prepare reports and dashboards to track L&D metrics and business impact. Provide coaching or mentoring support to mid-level managers as needed. Key Requirements 10 to 15 years of progressive experience in Learning & Development. Proven experience in designing and delivering leadership and soft-skills training programs. Strong understanding of adult learning principles, instructional design, and learning technologies. Hands-on experience in managing and administering Learning Management Systems (LMS) . Exposure to competency frameworks, career development, and performance enablement strategies. Excellent communication, stakeholder management, and facilitation skills. Ability to work independently and handle multiple projects with minimal supervision. Experience working in large corporate or MNC environments is a plus.

Role Purpose: We are seeking a skilled Finance Trainer & Digital Content Developer to create high-quality learning materials tailored for financial professionals, corporate teams, and individuals looking to enhance their financial knowledge. The ideal candidate will have a strong background in finance, instructional design, and e-learning content creation. Designation: Assistant Manager Base Location: Ghansoli Reporting to: Manager Key Role Responsibilities: Training and Development: The Process Trainer should have a solid understanding of training and development methodologies, adult learning theories, and instructional design principles. They should be able to design and deliver effective training programs that meet the needs of different learning styles and levels of experience. Shipping Industry & Finance Knowledge: The Process Trainer should understand the shipping industry and financial processes. They should be able to translate this knowledge into relevant and engaging training programs that will help staff members improve their skills and knowledge. Communication Skills: The Process Trainer should possess excellent verbal and written communication skills. They should be able to communicate complex information in a clear and concise manner and be able to adapt their communication style to different audiences. Interpersonal Skills: The Process Trainer should be able to build positive relationships with staff members at all levels of the organization. They should be approachable, empathetic, and able to work collaboratively with others. Organizational Skills: The Process Trainer should be highly organized and able to manage multiple priorities effectively. They should be able to work independently and as part of a team and be able to meet deadlines and deliver quality work. Attention to Detail: The Process Trainer should be detail-oriented and able to ensure the accuracy and completeness of training materials and programs. They should be able to identify errors and inconsistencies, and take corrective action as needed. Analytical Skills: The Process Trainer should be able to analyse training needs and evaluate the effectiveness of training programs. They should be able to use data and feedback to make informed decisions about training priorities and program improvements. Flexibility: The Process Trainer should be able to adapt to changing priorities and work in a fast-paced environment. They should be able to adjust their training programs to meet changing business needs and be able to pivot quickly when needed. Skills & Competencies: 7+ years of experience into similar role and field. Content Development: Design and develop engaging finance-related training materials, including e-learning modules, presentations, workbooks, case studies, and assessments. LMS & E-Learning Tools: Adapt content for learning management systems (LMS), ensuring accessibility and compatibility with relevant e-learning standards. Stakeholder Collaboration: Work with finance professionals, subject matter experts (SMEs), and HR teams to ensure content meets learning objectives and business goals.

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: ITIL Cross Functional Service Management. Experience: 5-8 Years.

: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration. Experience: 8-10 Years.

Identify and analyze potential performance impact based on project scope Identify performance test approach Creation and maintenance of Performance Paper Scripts/Use Cases for the Application(s) under testing Coordination of Performance environments tasks for the Application(s) under testing Coordination of Performance test data tasks for the Application(s) under testing Execute manual test scripts for Early Performance Test Coordination of the Performance testing cycles for the Application(s) under testing Provide application support to PCoE Performance status reporting for the Application(s) under testing Relevant 5+ years work experience as a Testing Specialist with an understanding across multiple IT disciplines Strong knowledge and understanding on Performance Test methodology and approach 3+ years of experience in performance testing Strong written and oral communication, facilitation, and negotiation skills Detail oriented, well organized and resourceful in issue resolution Strong reporting, decision making, analytical and problem solving skills Proactive team player with effective time management skills; ability to work independently, manage multiple deadlines/projects and keep key players informed Demonstrated relationship management and leadership skills with a superior ability to make things happen through the use of influence and negotiation with all levels of management Ability to anticipate and respond to the needs and concerns of others Business knowledge of one or more TDCT applications Mandatory Skills: Performance Testing. Experience: 3-5 Years.

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration. Experience: 8-10 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations App Packaging Key roles and responsibilities include - Provide technical consultancy and solution support to team in Application services covering Application packaging, Application Virtualization and Application compatibility testing and software distribution. Technologies includes Mac and Windows based based - Trouble shoot and resolved technical issues in Application packaging, AppV, ThinApp, Citrix packaging and Mac Packaging - Provide technical consultancy in coming up with delivery solutions on how the application services can be delivered effectively - New technology evaluation and plan to bring the delivery team up to the new technologies - Organize internal trainings on new technology in the area of expertise - Keep up to date with the technological changes in the area of application Re-Packaging, image management and software distribution - Participate in customer meetings / presentations - Develop best practices/ process documents in collaboration with the team - Ability to think multi technology and bring wider solutions - Strong domain knowledge of End User Work place management - Demonstrated leadership skills - Strong team player Strong written and oral communication skills - Pro- active approach, strong team players, - Strong facilitation skills, proven ability to conduct/lead application discussion sessions - Strong problem solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple projects Required Candidate Profile (Job Requirements/De scriptions) - Experience in Application packaging, compatibility testing, AppV, Thin app, Citrix packaging, Mac Packaging and Linux packaging - Experience in Process Automation - Expertise in Windows 10 OS and Windows server OS - Expertise in Juriba, Apptimsied, Install - Provide technical consultancy and solution support to team in Application services covering Application packaging, Application Virtualization and Application compatibility testing and software distribution. Technologies includes Mac and Windows based based - Trouble shoot and resolved technical issues in Application packaging, AppV, ThinApp, Citrix packaging and Mac Packaging - Provide technical consultancy in coming up with delivery solutions on how the application services can be delivered effectively - New technology evaluation and plan to bring the delivery team up to the new technologies - Organize internal trainings on new technology in the area of expertise - Keep up to date with the technological changes in the area of application Re-Packaging, image management and software distribution - Participate in customer meetings / presentations - Develop best practices/ process documents in collaboration with the team - Ability to think multi technology and bring wider solutions - Strong domain knowledge of End User Work place management - Demonstrated leadership skills - Strong team player Strong written and oral communication skills - Pro- active approach, strong team players, - Strong facilitation skills, proven ability to conduct/lead application discussion sessions - Strong problem solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple project - Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Application Packaging - Windows. Experience: 5-8 Years. >

Role Purpose we are committed to delivering high-quality, customer-focused technology solutions using Agile methodologies. As a Scrum Master , you will serve as a leader and mentor for one or more Agile teams, facilitating Agile ceremonies, removing impediments, and driving continuous improvement to enable the successful delivery of business value. Do Guide and coach the team on Agile principles and Scrum practices. Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Support the Product Owner with backlog grooming and ensure a clear and prioritized backlog. Foster a collaborative, self-organizing, and high-performing team environment. Identify and help remove impediments or blockers to the teams progress. Track and communicate key metrics such as velocity, burndown, and team performance. Collaborate with other Scrum Masters and stakeholders to coordinate dependencies across teams. Promote Agile maturity by championing Agile practices and facilitating Agile training sessions where necessary. Shield the team from external interruptions and distractions. Assist in organizational change efforts that support Agile transformation Required Qualifications Bachelors degree in Computer Science, Information Technology, Business, or related field. _______ years of experience as a Scrum Master or Agile Project Manager. Strong understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.). Certified ScrumMaster (CSM), PSM, or equivalent certification. Proven experience facilitating Agile teams and ceremonies. Excellent communication, facilitation, and interpersonal skills. Preferred Qualifications Experience working in large-scale Agile environments (e.g., SAFe, LeSS). Knowledge of financial services and banking processes. Familiarity with Agile tools such as JIRA, Rally, Confluence, etc. Strong conflict resolution and coaching skills. Experience with hybrid or distributed teams. Mandatory Skills: Consumer Banking-Channels. Experience: 8-10 Years.

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences

To lead and execute Talent Management and Organizational Developmentstrategies at Hetero, ensuring a robust leadership pipeline, high-performanceculture, and organizational agility to meet current and future business goals. Key Responsibilities: Talent Management Develop and implement strategies for identifying, attracting, and retaining high-potential talent across the organization. Design and drive talent reviews, HiPo programs, and career pathing frameworks. Build and manage succession planning initiatives to ensure business continuity and leadership readiness. Partner with business leaders to assess talent gaps and align development plans accordingly. Performance Management Oversee the implementation of a performance management system that promotes accountability, continuous feedback, and goal alignment. Define and monitor KPIs and performance dashboards to analyze performance trends and recommend improvements. Train managers on effective performance conversations and development planning. Leadership Development Design and execute leadership development programs targeted at various leadership levels. Identify key leadership competencies and craft individual development plans to address current and future needs. Provide executive coaching, mentorship frameworks, and ongoing support to senior leadership. Evaluate the ROI and effectiveness of development initiatives and drive continuous improvement. Organization Development (OD) Lead OD initiatives focused on enhancing organizational effectiveness, agility, and culture. Conduct organizational assessments, employee engagement surveys, and culture diagnostics. Drive cultural transformation initiatives in alignment with Hetero's values and growth strategy. Design and implement change management strategies to support strategic business transformations. Monitor change effectiveness and refine approaches based on feedback and results. Required Qualifications Experience: Education: MBA/PGDM in HR or Organizational Psychology from a reputed institute. Experience: 1015 years of relevant experience in Talent Management, Leadership Development, and OD, preferably in the pharmaceutical or manufacturing sector. Experience in working with senior leadership and influencing strategic HR decisions. Proven track record of implementing large-scale HR initiatives with measurable outcomes. Key Competencies: Strategic thinking and ability to align talent strategy with business goals. Strong facilitation and stakeholder management skills. Analytical mindset with experience in HR metrics and dashboards. Expertise in change management and organizational effectiveness. High emotional intelligence, coaching ability, and leadership presence.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. In this role, you will play a key role in: - Investigating false positives, true positive hits, and escalating for further review and approval - Writing dispositions with clear rationale substantiating their decision about the match being positive or false - Effectively investigating, documenting, and identifying anomalies and using judgment to determine if a case needs to be escalated to L2 for further investigation - Ensuring 100% adherence to policies and procedures - Producing accurate and quality work (95%) under tight deadlines and minimal supervision Your Profile: - University graduate - Fluent in English (spoken and written) - Good knowledge of Swift MT - MT 103, 199, 200, 202 & 202 etc - Maintaining a working knowledge of anti-money laundering related requirements including BSA, USA Patriot Act, OFAC, SEC, FINRA, and other applicable US, UK EMEA regulations - Actively engaging in the identification of potential process shortcomings or required enhancements What You'll Love About Working Here: - We recognize the significance of flexible work arrangements to provide support. Whether it's flexible work hours or alternative work schedules, you will get an environment to maintain a healthy work-life balance. - At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,

AcuittyTech is hiring a Process Trainer with experience in e-commerce industry. The ideal candidate will deliver engaging training programs for new hires and existing teams, ensuring strong process understanding and compliance. Location: Gurgaon, Haryana Experience: Min. 2 Year Employment Type: Full-Time, Work from Office Work Days: 5 Days | Rotational Shifts | 2 Week-Offs Responsibilities: Deliver process training (voice/non-voice/blended). Conduct onboarding & refresher training . Evaluate trainee performance and provide feedback. Update training content as per process changes. Collaborate with Ops & QA for skill gap analysis. Maintain training records & reports . Requirements: Min. 2 years as Process Trainer in BPO (e-commerce preferred). Strong communication & facilitation skills. Proficient in MS Office, Zoom, Teams , etc. Experience in training delivery, coaching, and SOP adherence . Certification in training/design is a plus.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Java Full Stack Development Good to have skills : Spring Boot, React.jsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and experienced Senior Software Engineer with a hybrid skill set combining software development and testing expertise. The candidate must have a strong background in designing, developing, maintaining, and testing scalable SaaS solutions in a cloud environment. As a Senior Software Engineer, you will play a critical role in driving the technical direction of our projects and ensuring the highest quality of our software products.Roles and responsibilities:Software Development:Design, develop, and maintain high-quality software solutions using Java(Spring Boot) technologies.Software Testing:Create test scenarios and design, develop, and execute corresponding automated tests to ensure software functions per specifications.Cloud Infrastructure:Utilize AWS services to architect and manage scalable, secure, and cost-effective cloud infrastructure for SaaS applications.Technical Leadership:Provide technical leadership and mentorship to junior engineers, ensuring best practices in software development and cloud architecture.Collaboration:Work closely with cross-functional teams, including product management, QA, and DevOps, to deliver robust and reliable software solutions.Code Reviews:Conduct thorough code reviews to ensure code quality, performance, and maintainability.Continuous Improvement:Stay current with industry trends and emerging technologies and actively contribute to continuous improvement initiatives.Education qualifications:Education:Masters degree (preferred) or bachelors degree in computer science, engineering, or a related field (or equivalent experience).Experience:Minimum of 8+ years of experience in software development and testing, with at least 3 years focusing on SaaS applications.Technical experience & Professional attributes:Proficient in Java (Spring Boot), with strong experience in AWS services (EC2, S3, Lambda, RDS, CloudFormation) or equivalent Azure/GCP experience, Knowledge of RESTful API, OpenAPI design and development, and database technologies (SQL and NoSQL). Familiarity with containerization technologies (Docker, Kubernetes) and CI/CD pipelines for automated, reliable software delivery. Familiarity with front-end technologies (e.g., Angular, React) is a plus.Familiarity with event driven architecture (e.g., Pulsar, SNS/SQS) and deployment Infrastructure as Code (eg. Helm and Argo CD) is a plus.Ability to develop and maintain test automation suites and frameworks.Ability to define test strategies and scenarios, leveraging industry-standard QA testing methodologies and capable of developing automated tests, leveraging API test automation REST (request library/component parameterization) and UI test automation using Selenium or similar tool. Demonstrated problem-solving skills with a track record of tackling complex technical challenges and delivering innovative solutions. Excellent communication and interpersonal skills, with the ability to thrive in a fast-paced, collaborative environment. Strong organizational, presentation, and facilitation skills, with experience mentoring and guiding less experienced developers. Commitment to code quality and best practices, including conducting code reviews and performing Root Cause Analysis (RCA) for critical issues. Proactive in identifying and implementing opportunities for process improvement, enhancing efficiency and productivity. Results-oriented and customer-focused, with a deep understanding of business objectives and customer needs, and a commitment to delivering high-quality products. Agile mentality, staying abreast of emerging technologies and continuously learning and adapting to changing requirements and priorities. Additional Information:Here are the Winning Way behaviors that all employees embrace every day:Own the Outcome:Commit to milestones and demonstrate unwavering support for team decisions. If you are unsure, askWork with Purpose:Foster a ""We Can"" mindset where results outweigh effort, everyone understands how their roles contribute to team outcomes. Act with Urgency:Adopt an agile mentality with a focus on quick iterations and resilience. Communicate with Clarity:Be clear, concise, and actionable. Embrace constructive feedback. Drive to Decision:Make decisions swiftly with defined deadlines and accountability. Experience with CI/CD pipelines and DevOps practices.Knowledge of microservices architecture. Qualification 15 years full time education

We are seeking a Digital Business Analyst with ideally 5-10 years of experience as a Business Analyst or Product Owner in a SCRUM delivery model , specifically within the financial sector , with a focus on user-centric digital transformation programs. Key Responsibilities Requirements Management : Lead enterprise-scale requirement gathering and define customer journeys using various consultation and facilitation approaches (e.g., workshops, interviews). Ensure business requirements are thoroughly understood, analyzed, and documented to a high standard in conjunction with stakeholders and Product Owners. Agile Delivery : Operate effectively as a Business Analyst / Product Owner in a SCRUM delivery model , participating actively in backlog management, iteration planning, and elaboration of user stories. Financial Sector Expertise : Apply hands-on experience across all stages of IT projects in complex, demanding environments, leveraging broad knowledge of front-to-back banking processes within the financial sector . Stakeholder Collaboration : Partner effectively with other IT and business teams in the context of software delivery. Be comfortable working in a team with diverse backgrounds and cultures in a distributed team environment. Problem Solving & Critical Thinking : Utilize strong analytical and problem-solving skills to understand complex requirements, challenge effectively, manage conflicting stakeholder needs, and provide detailed solutions when required. Project Lifecycle Management : Manage the full extent of project requirements through all stages of the project life cycle, ensuring successful delivery of digital transformation programs. Communication & Documentation : Possess excellent written and verbal communication skills and interpersonal skills to articulate complex ideas clearly and build strong relationships. Document processes, standards, methods, and techniques as defined by SDLC, including understanding code source control and release workflow (CI/CD pipelines). Required Skills and Experience Ideally 5-10 years of experience as a Business Analyst / Product Owner in a SCRUM delivery model . Experience within the financial sector , ideally involving user-centric digital transformation programs. Track record of enterprise-scale requirement gathering and defining customer journeys utilizing differing consulting and facilitation approaches. Ability to ensure business requirements are understood, analyzed, and documented to a high standard. Hands-on experience in all stages of IT projects in complex and demanding environments, with broad knowledge of front-to-back banking processes. Strong analytical and problem-solving skills; detail-oriented if required. Ability to partner with other IT and business teams in software delivery in a distributed team environment. Inquisitive, able to challenge effectively, and manage conflicting stakeholder needs. Passionate about shaping the digital world of tomorrow. Proven ability to manage the full extent of project requirements through all stages of the project lifecycle. Excellent written and verbal communication skills and interpersonal skills. Good understanding of change and delivery methodologies, especially Agile, Scrum, and Kanban . Experience of backlog management, iteration planning, and elaboration of user stories. Understanding of standards, methods, techniques, templates as defined by SDLC, including code source control and release workflow (CI/CD pipeline), ideally from a technical background. Mandatory Skills Digital BA

RoleGrievance Redressal Officer Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery Establishing a culture across all customer channels, viz Branch Banking, Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations 6 8 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up Strong domain knowledge of Consumer Banking products, processes and technology Strong analytical skills to derive insights from data and create actionables thereof Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)

Develop and maintain project management methodologies, standards, and tools, including templates, guidelines, and process documentation Provide project management training, coaching, and support to project managers and teams Collaborate with project managers and other stakeholders to define project objectives, scope, and deliverables, and establish project schedules and budgets Own the Projects from conception to conclusion Partner with multifunctional diverse teams across clients and IBM to bring the project to deliver the outcome Monitor project progress and provide timely reports on project status, risks, and issues to stakeholders and management using data visualization tools like Power BI and Tableau Identify and escalate risks and issues to management as necessary Facilitate the resolution of project-related conflicts and issues Conduct project post-mortem reviews and capture lessons learned to continuously improve project management methodologies and standards Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor's degree in Business, IT, Engineering or related field Strong project management skills, with 3+ years of experience in a project management role Experience in developing and implementing project management methodologies, tools, and standards Strong communication, collaboration and facilitation skills, with the ability to work effectively with cross-functional teams and stakeholders Strong analytical and problem-solving skills, with the ability to quickly identify and mitigate risks and issues Excellent time management and organizational skills, with the ability to manage multiple projects simultaneously Preferred technical and professional experience Negotiation skills and manoeuvrability Experience with data visualization tools like Power BI, Tableau, or similar tools

As a Workshop Leader at WonderLab, located in Sector 21, Gurgaon, you will play a crucial role in creating engaging and educational experiences for children. With 13 years of experience or exceptional freshers with relevant teaching/facilitation experience, you will have the opportunity to work 6 days a week for 9 hours a day. WonderLab is dedicated to making science fun and interactive for children through explosive experiments, mind-blowing demos, and engaging workshops. Collaborating with parents, schools, and corporates, we aim to spark curiosity and turn it into discovery. In partnership with Taabur, a leading parenting platform, WonderLab is focused on creating a complete ecosystem for creativity, learning, and play. As a Workshop Leader, your mission will involve working with kids, delivering high-energy sessions, and mentoring a team of young presenters. Your responsibilities will include training and onboarding new workshop leaders, evaluating sessions, updating scripts and training modules, acting as a senior presenter during client events, coordinating anchor scheduling, and maintaining event quality standards across all locations. To excel in this role, you should be a confident performer, experienced in training, facilitation, teaching, or kids" events, a natural storyteller, a great communicator, warm, motivating, patient when coaching others, interested in science and hands-on education, organized, proactive, and comfortable working in a fast-paced team environment. Having a science or education background, experience in curriculum/content development, and a willingness to travel occasionally for events are considered advantageous. In return, you can expect a competitive salary ranging from 30,000 to 40,000 per month, paid time off, performance incentives, growth opportunities in training, content, and leadership, a creative workspace, and the chance to make a real impact on thousands of children.,

As a Senior Agilist at GlobalLogic, you will serve as an agile leader, defining best practices for agile methodologies at the product/team level and coaching Agilists across teams. Your role will involve confirming product-level visioning and planning activities rooted in agile principles to enable consistent experimentation and evolution of business strategy to achieve product objectives. Key Responsibilities: - Facilitate product-level agile events, workshops, and coaching sessions - Document agile methodologies, templates, and outputs at the product level - Provide product delivery metrics and health reports - Drive product agile maturity and continuous improvement plans - Lead the startup/ transformation of a Large Product (team of teams) - Lead product-level aspects of wider transformation and continuous improvement initiatives Requirements: - Operational knowledge of large Agile programs and specific methods (SAFe, LeSS, DAD, Nexus) - Proficiency in running program-level operations - Ability to articulate and pursue transformation vision for the Product based on its needs and challenges - Expertise in Product facilitation, Value Stream Mapping, continuous improvement, and cross-team facilitation - Experience in coaching Product Managers, Engineering Managers, and other Agilists on effective teamwork and value delivery What We Offer: - A culture of caring that prioritizes people first - Continuous learning and development opportunities - Interesting and meaningful work on impactful projects - Balance and flexibility in work arrangements - A high-trust organization focused on integrity and ethical practices About GlobalLogic: GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to leading companies worldwide. With a focus on digital innovation, we collaborate with clients to transform businesses and redefine industries through intelligent products, platforms, and services.,

As a Process Trainer at Fusion CX in Siliguri, your primary responsibility will be to conduct effective training sessions for customer support associates working with e-commerce accounts. You will be instrumental in preparing new hires, providing continuous support for learning, and reinforcing process updates to ensure a high level of service delivery and compliance. Your role will contribute to the overall excellence of the team. Your key responsibilities will include delivering training sessions for new hires, conducting process-specific training, and providing refresher courses for e-commerce campaigns. It will be crucial to ensure that all trainees meet quality benchmarks and performance expectations both during and after the training period. Collaboration with operations, QA, and client teams is essential to maintain consistency in training delivery and ensure the accuracy of content. Additionally, you will be responsible for documenting attendance, performance, and feedback, monitoring trainee progress, and offering coaching as needed. Staying updated with process changes and revising training materials accordingly will be part of your routine tasks. Creating an interactive and inclusive learning environment that caters to diverse learner needs will also be a key aspect of your job. To excel in this role, you should possess a minimum graduate degree in any discipline and have prior experience in e-commerce training or onboarding roles. Strong communication and facilitation skills are essential, along with the ability to collaborate with cross-functional teams in a fast-paced, target-driven environment. A good understanding of customer service KPIs, service workflows, and performance improvement strategies is required. Familiarity with digital learning tools and training methodologies will be beneficial. Candidates must be based in Siliguri or willing to relocate. Joining Fusion CX's Siliguri team as an E-commerce Process Trainer offers the opportunity to shape talent, support global CX campaigns, and make a real impact. You will benefit from a vibrant work culture that values learning, creativity, and performance. Exposure to world-class e-commerce clients and evolving processes, as well as support from a leadership team invested in your professional development, are some of the advantages. Internal mobility, skill enhancement opportunities, and long-term career growth prospects are also available. If you are seeking trainer jobs in Siliguri or aiming to advance your career in the e-commerce domain with a leading CX company, consider applying to Fusion CX today. Make a difference where it counts the most - through knowledge, training, and transformation.,

Stats Perform is the market leader in sports tech, providing trusted sports data to organizations across sports, media, and broadcasting. By leveraging AI technologies and machine learning, we offer coaches, teams, professional bodies, and media channels access to top-tier data, content, and insights, enhancing the fan experience globally. Media outlets enhance their coverage with our stats and graphics packages, sportsbooks improve predictions, top coaches make critical decisions, and sports commentators engage with fans on a deeper level using our stories and insights. Our dedicated teams collect, analyze, and interpret data from live sporting events, combining real-time data with our extensive archives, elite journalists, camera operators, copywriters, and cutting-edge AI technology to create magical experiences. As an HR Manager at Stats Perform, you will play a pivotal role in various functions, including resourcing and talent management, succession planning, talent identification and development, job rotation, career development, leaver processing, talent retention, competence development, leadership programs, total reward framework support, performance review, calibration, employee productivity enhancement, organizational development, workplace equality promotion, employee health, safety, and wellbeing support, HR administration, HR information systems management, employee communication, employment/industrial/labor relations, HC forecasting, engagement initiatives, and more. The desired qualifications for this role include expertise in HR management and business partnering, familiarity with HR processes, facilitation skills, strong knowledge of labor laws and industrial relations, change and project management experience, coaching ability, relevant degree or equivalent experience, multinational company exposure, proficiency in MS Office, fluency in English, and knowledge of Oracle HR System. At Stats Perform, we value diversity and prioritize inclusive thinking. We believe that diverse perspectives fuel creativity, and we welcome individuals from all backgrounds to contribute to our team. We support our colleagues" well-being through initiatives like Mental Health Days Off, No Meeting Fridays, and flexible working schedules, fostering a positive work environment. Furthermore, we encourage participation in charitable activities, volunteering, environmental efforts, and Employee Resource Groups to build a better workplace and world for all. By joining Stats Perform, you become part of a team that embraces diversity, equity, and inclusion. We are committed to creating an inclusive atmosphere where all employees are valued and respected, contributing to our core values and enhancing innovation and creativity. Our Diversity, Equity, and Inclusion goals drive our mission to seek diversity in all aspects of our work, ensuring we best serve our clients and communities.,

You will work with the Product & Projects discipline within the Technology entity at bp, where the focus is on bringing customer centricity, innovation, commercial value, and pace to drive differentiation for the brand. The team is dedicated to creating a dynamic and inspiring environment that nurtures employees to their fullest potential. As a Capability Lead, you will play a critical role in building service design capability within the Indian hub and other global teams. Your responsibilities will include driving excellence in design practices, talent development, and ensuring alignment with business and customer needs. Your primary duties will involve developing and maintaining service design frameworks and standards, establishing training programs for enhancing service design expertise, leading the creation of service blueprints and customer journey maps, defining and implementing service design tools and infrastructure, and ensuring cross-functional collaboration and integration. Additionally, you will be responsible for establishing KPIs and measurement frameworks to track the effectiveness of service design initiatives, advocating for design maturity, and fostering a culture of innovation and collaboration within the organization. To be successful in this role, you should have a Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent experience. You must possess experience as a Service Designer or in a similar role, a strong understanding of user-centered design principles, proficiency in service blueprinting and journey mapping, excellent communication and teamwork skills, and the ability to work effectively in a cross-functional team environment. Experience with prototyping, testing service concepts, and familiarity with AI tools and technologies will be beneficial. The Service Designer at this level should be capable of independently seeing an initiative through to completion, applying technical knowledge to solve problems, conducting user research, analyzing findings, and developing service blueprints with moderate complexity. They should excel at navigating organizational complexity, encouraging cross-functional collaboration, and driving continuous improvement. Join bp, a global energy business committed to reimagining energy for people and the planet. Be part of a diverse and inclusive environment where everyone can thrive and contribute to building a sustainable future. This position is eligible for relocation within the country and offers a hybrid working model with a negligible travel requirement.,