549 Facilitation Jobs - Page 15

Job Description The Montessori method encourages children to learn by doing, using education as a tool. Were looking for a Preschool Montessori Teacher to join our team! We are looking for a preschool teacher who is passionate about Montessori education and who is able to provide a nurturing and supportive environment for our students. Preschool Teacher Responsibilities and Requirements Implement the curriculum and Montessori philosophy Prior work experience as a Preschool Teacher or a similar role (minimum 1 year) Patience and ability to manage various responsibilities as a Preschool Teacher. Ability and interest to take care of preschool children with utmost love, care and affection. Excellent teaching, communication, and presentation skills. Observing and guiding children with their learning needs. Ability to work independently and collaboratively. Having an eye for detail and good multitasking abilities Gathering resource materials and developing lesson plans. Creating and maintain a safe, clean and positive learning environment for the children. Bachelor’s degree in Education, Early Childhood Education or equivalent degree is preferred. Good time management and organizational skills Strong analytical and problem-solving skills Displaying a warm and welcoming personality Willingness to do all other duties and responsibilities that are expected of a preschool teacher by the preschool management. Additional requirements may be discussed during the personal interview.

L & D Specialist- Content/NLP Location -Kolkata EXP- 3-5 yrs in Training Required Skill: • Bachelor's or Master's degree in any field. • Proven experience in natural language processing, machine learning, and data analysis. • Preferred experience with machine learning frameworks. • Excellent communication and presentation skills, with the ability to explain complex concepts in an accessible manner. • Demonstrated ability to develop and deliver effective training programs. • Strong problem-solving skills and the ability to work independently as well as part of a team. • Passion for teaching and mentoring, with a commitment to continuous learning and improvement. Preferred Qualifications: • Experience in industry-specific NLP applications (e.g., healthcare, finance, customer service). • Familiarity with cloud-based NLP services (e.g., AWS, Google Cloud, Azure). • Previous experience in a training or educational role.

Reports To Associate Director - Risk Data Analytics Level Level 5 About your team The Global Risk team in Fidelity covers the management oversight of Fidelitys risk profile, including key risk frameworks, policies and procedures and oversight and challenge processes. The team partner with the businesses to ensure Fidelity manages its risk profile within defined risk appetite. The team comprises risk specialists covering all facets of risk management, including investment, financial, non-financial and strategic risk. As part of a broader General Counsel team, the Risk team collaborates closely with Compliance, Legal, Tax and Corporate Sustainability colleagues. Develop efficient data driven solutions to support SMEs take key decisions for oversights & monitoring. Keep up with the pace of change in field of Data Analytics using cloud driven technology stack. Work on diverse risk subject areas. About your role The successful candidate will be responsible for data analysis, visualisation, and reporting for the Global Risk business. This role encompasses the full spectrum of data analysis, data modelling, technical design, and the development of enterprise-level analytics and insights using tools such as Power BI. Additionally, the candidate will provide operational support. Strong relationship management and stakeholder management skills are essential to maintain superior service for our various business contacts and clients. This role is for a Visualization & Reporting expert who can understand various risk domains such as Investment Risk, Non-Financial Risk, Enterprise Risk, and Strategic Risk, as well as complex risk frameworks and business issues. The candidate must comprehend the functional and technical implications associated with delivering analytics capabilities using various data sources and the Power Platform. This role demands strong hands-on skills in data modelling and transformation using SQL queries and Power Query/DAX, along with expert data visualization and reporting abilities. The successful candidate should be able to handle complex project requirements within agreed timelines while maintaining a high level of deliverable quality. Additionally, they will be expected to interact with stakeholders at all levels of the business, seeking approval and signoffs on project deliverables. Key Responsibilities Understand the scope of business requirements and translate them into stories, define data ingestion approach, data transformation strategy, data model, and front-end design (UI/UX) for the required product. Create working prototypes in tools like Excel or Power BI and reach an agreement with business stakeholders before commencing development to ensure engagement. Drive the data modelling and data visualization development from start to finish, keeping various stakeholders informed and obtaining approvals/signoffs on known issues, solution design, and risks. Work closely with Python Developers to develop data adaptors for ingesting, transforming and retaining time series data as required for frontend. Demonstrate a high degree of proficiency in Power Query, Power BI, advanced DAX calculations and modelling techniques, and developing intuitive visualization solutions. Possess strong experience in developing and managing dimensional data models in Power BI or within a data warehouse environment. Show proficiency in data integration and architecture, including dimensional data modelling, database design, data warehousing, ETL development, and query performance tuning. Advanced data modelling and testing skills using various RDBMS (SQL Server 2017+, Oracle 12C+) and Snowflake data warehouse will be an added advantage. Assess and ensure that the solution being delivered is fit for purpose, efficient, and scalable, refining iteratively if required. Collaborate with global teams and stakeholders to deliver the scope of the project. Obtain agreement on delivered visuals and solutions, ensuring they meet all business requirements. Work collaboratively with the project manager within the team to identify, define, and clarify the scope and terms of complex data visualization requirements. Converting raw data into meaningful insights through interactive and easy-to-understand dashboards and reports. Coordinate across multiple project teams delivering common, reusable functionality using service-oriented patterns. Drive user acceptance testing with the product owner, addressing defects, and improving solutions based on observations. Interact and work with third-party vendors and suppliers for vendor products and in cases of market data integration. Build and contribute towards professional data visualization capabilities within risk teams and at the organization level. Stay abreast of key emerging products industry standards in the data visualization and advance analytics. Co-work with other team members for both relationship management and fund promotion. About you Experience 9+ years of experience in developing and implementing advance analytics solutions. Competencies Ability to identify & self-manage analysis work for the allocated workstream with minimal or no assistance. Ability to develop and maintain strong relationships with stakeholders within project working group ensuring continual and effective communication. Ability to translate business requirements to technical requirements (internal and external) in supporting the project. Excellent interpersonal, communication, documentation, facilitation & presentation skills. Fair idea of Agile methodology, familiar with Stories requirements artefact used in Agile. Excellent written and verbal communication skills and a strong team player. Good communication, influencing, negotiation skills. Proven ability to work well under pressure and in a team environment. Self-motivated, flexible, responsible, and a penchant for quality. Experience based domain knowledge of Risk management, regulatory compliance or operational compliance functions would be an advantage. Basic knowledge and know-how of Data Science and Artificial Intelligence/GenAI. Qualifications Preferred academic qualification is BE B-Tech MCA Any Graduate

Project Manager for medical device development Phillips-Medisize, a Molex company, is looking for an experienced Project Manager for Global Innovation Development in Bangalore, India. If you are interested in being part of a project organization and passionate about creating unique products for people who need medical treatment it might be you, we are looking for. About The Position You will be leading cross functional development projects, delivering new medical devices to our global pharma customers with focus on customer requirements and business value. As a Project Manager you are part of scoping the projects in the contractual agreements and you establish and align deliveries with the client throughout the project from start to production transfer or delivered solution. Your key tasks are to ensure effective delivery of the right solutions in the right quality, motivate your team and perform overall scope management of your project. Planning, budgeting and continuous progress is your responsibility, and you are one point of contact towards the customers. You ensure communication to both internal and external stakeholders, and cooperation with e.g. regulatory authorities, suppliers and testing laboratories is an important part of the job. We work in an international and creative environment and you will collaborate closely with colleagues from the global Phillips-Medisize organization, Design centers in Europe, North America and Asia. In this position you have great opportunities to influence the products we develop and our way of working, contributing to our growing business. To manage the complex development projects your responsibilities as a Project Manager are Full ownership of the program execution entrusted with resources, budget, deliverables and planning. Leading the project by securing a continuous process, progress, maturity and quality with strong focus on agreed timeline and costs. Leading according to contractual agreements and project financials. Ensure mutual profitability of the project. Close communication and reporting with internal and external stakeholders. Ensure relevant project documentation in right quality at the right time. Facilitate and document project meetings. Act as a proactive team member in the development of project management tools, best practices and processes. Project reporting and budgeting based on the progress Personal Qualifications What we are looking for in you You have a strong leadership profile and are result oriented. You are not afraid to take lead in complex discussions or hands-on execution. At the same time, you are open for input from colleagues, have a team-oriented mentality and can get the best out of your team. From previous experience, you know how to uphold the required level of quality in a fast-paced environment. Being accustomed to complex situations and processes, you work and think independently and are self-motivated. You have a flexible approach and in critical situations you walk the extra mile and show the way. Professional Qualifications For this position the minimum required qualifications are Master or bachelor’s degree in engineering or similar A proven track record of 6+ years of successful project management preferably from the Medical Device industry, and knowledge within Medical Device regulations and standards (21CFR, ISO13485, ISO14971) Strong leadership skills Understanding for the complexity of working in a highly regulated industry Experienced in driving projects from concept to industrialization phase High degree of commercial understanding and the ability to transfer this to project execution Able to relay technical challenges to non-technical stakeholders Experienced in communicating and presentation on different organizational levels Good planning and estimation skills Experience with MS project and JIRA is an advantage Experience in managing complex development programs in the areas of insulin pen, autoinjectors, inhalation devices is an advantage Fluent in English – spoken as well as written. We offer you A challenging position in an international innovative and successful company that is growing. An opportunity to setup the processes and development team in India to support the Indian customers. An opportunity to become part of a global team of dedicated and highly qualified colleagues based in Bangalore, India. Well-structured training and continuous development of your competencies. Exciting career possibilities within the constantly growing area of medical devices Salary on a competitive level. The Company – In Short Phillips Medisize is an expert in the design, development and delivery of advanced drug delivery devices and connected health solutions. Our customers are leading pharmaceutical companies worldwide. We offer innovative and integrated solutions supported by an end-to-end service offering from Strategy to Launch. Phillips Medisize is a part of Molex. We have opened a new Global Innovation and Development center in Bangalore, India and expected to grow in the Asian region.

Apply Now Job Title Trainer II Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures Key Skills And Knowledge 4 years of related Banking experience in any voice, non-voice process Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc ) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships 2 years total experience + 1 year experience in the BFSI domain Educational Qualification: Bachelors degree Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Gurugram RMZ Infinity, Plot No 15, Phase IV, Udyog Vihar Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Overview HRBP Support Provide end-to-end HR Business Partner support for a specific sub-function, along with site-level responsibilities at the Pune office. Employee Engagement Drive execution of the Pune site engagement plan to enhance workplace culture and employee experience. HR COE Collaboration Partner with HR COE teams on key initiatives such as career and talent development, recognition, learning and compensation reviews. Onboarding & Orientation Conduct bi-weekly new hire inductions and quarterly global orientation sessions to support seamless onboarding. Site Events & Leadership Engagements Coordinate site events, leadership visits, and town halls to strengthen communication and alignment. Pan-India HR Initiatives Co-own and support the rollout of India-wide HR programs, adapting them for local execution. Employee Relations Manage employee relations matters at the site level, ensuring policy compliance and resolution of issues. Responsibilities HRBP Support Provide end-to-end HR Business Partner support for a specific sub-function, along with site-level responsibilities at the Pune office. Employee Engagement Drive execution of the Pune site engagement plan to enhance workplace culture and employee experience. HR COE Collaboration Partner with HR COE teams on key initiatives such as career and talent development, recognition, learning and compensation reviews. Onboarding & Orientation Conduct bi-weekly new hire inductions and quarterly global orientation sessions to support seamless onboarding. Site Events & Leadership Engagements Coordinate site events, leadership visits, and town halls to strengthen communication and alignment. Pan-India HR Initiatives Co-own and support the rollout of India-wide HR programs, adapting them for local execution. Employee Relations Manage employee relations matters at the site level, ensuring policy compliance and resolution of issues. Qualifications 6-8 years of relevant experience in a similar/global set-up HR functional knowledge across employee lifecycle processes, including onboarding, engagement, ER, and compliance. Stakeholder management and collaboration with business leaders, HR COEs, and cross-functional teams. Strong communication and facilitation skills for inductions, orientations, town halls, and employee interactions. Project and management abilities to plan and execute site-level initiatives Problem-solving and employee relations expertise with the ability to manage sensitive issues confidentially and fairly. What we offer you Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum. At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

So, what’s the role all about? We are seeking to hire a Release Manager to join the NICE CXone Mpower Proactive AI Agent Engineering team. This pivotal role involves driving and coordinating all software release activities to deliver the Proactive AI Agent platform. The Release Manager will lead efforts to continually enhance release management processes, increase automation, and ensure high-quality releases that meet a 99.99% uptime SLA. How will you make an impact? Own and drive the end-to-end software release process across Proactive AI Agent teams. Coordinate project planning, scheduling, and activity management to ensure on-time and effective delivery of high-quality, enterprise releases. Lead cross-functional teams—including R&D Engineering, QA, Product Management, Marketing, Documentation, Training, Operations, and Support—for releases of varying size and complexity. Communicate professionally with internal and external stakeholders and represent the Release Management team with clarity and leadership. Ensure readiness and success criteria are met in alignment with business requirements in collaboration with Product Operations. Manage R&D change control processes and support ITIL Problem and Change Management efforts, including root cause analysis and continual improvement. Support early customer access programs (Beta) and drive communication plans, milestone tracking, and issue escalation. Assist in developing automation and scripting to streamline and enhance the software development lifecycle (SDLC), minimize manual tasks, and improve deployment reliability. Support releases during off-hours including nights and weekends as necessary. Guide software developers and business units through deployment and testing processes. Have you got what it takes? Required Bachelor’s degree in information systems, Computer Science, or related field (or equivalent work experience). 4+ years in the SDLC with experience managing multiple concurrent software releases. 1+ years of Project or Release Management experience. Familiarity with SDLC, release readiness, and enterprise-level software applications. Skills & Competencies: Understanding of software applications, systems implementations, and IT infrastructure (applications, databases, networking, telecom). Strong analytical and problem-solving skills with keen attention to detail. Exceptional communication, collaboration, facilitation, and organizational abilities. Proven ability to prioritize, manage multiple initiatives, and deliver under pressure in deadline-driven environments. Solid grasp of QA testing principles and ability to critically evaluate and support testing processes. Knowledge of Configuration Management and CI/CD practices is desirable. Previous experience in software development or application testing is a plus. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7704 Reporting into: Tech Manager, CX Role Type: Individual Contributor.

Klay - Founding Years Learning Solution is looking for Early Year Facilitator to join our dynamic team and embark on a rewarding career journey The Facilitator will be responsible for guiding and managing group discussions, workshops, and meetings to ensure productive and effective outcomes This role involves planning, coordinating, and executing facilitation sessions, fostering an inclusive and collaborative environment, and supporting participants in achieving their objectives Key Responsibilities:Session Planning and Preparation:Design and develop session agendas, materials, and activities Coordinate with stakeholders to understand objectives and expectations Arrange logistics, including venue, equipment, and materials Facilitation:Lead and moderate group discussions, workshops, and meetings Employ various facilitation techniques to encourage participation and engagement Ensure discussions stay on track and objectives are met within the allocated time Group Dynamics Management:Foster a collaborative and inclusive environment Address conflicts and manage difficult group dynamics Encourage diverse perspectives and ensure all voices are heard Documentation and Follow-up:Capture key points, decisions, and action items from sessions Prepare and distribute summary reports and documentation Follow up on action items and track progress Continuous Improvement:Gather feedback from participants to improve future sessions Stay updated on facilitation best practices and methodologies Implement improvements based on feedback and lessons learned

Experience : 6+ Years Skills 6 + Years of Experience Certified ScrumMaster (CSM) or equivalent certification Proven experience as a Scrum Master in Agile software development environments Strong understanding of Scrum principles and practices Excellent communication, facilitation, and conflict resolution skills Background or experience in a Business Analyst (BA) role, with the ability to understand and translate business requirements into user stories Familiarity with QA processes and methodologies Ability to adapt and thrive in a dynamic, fast-paced environment Knowledge of Agile tools and practices

Requisition ID: 59378 Position Type: FT Permanent About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment About The Role Food Service sits as a key strategic growth platform for Kerry Group, significantly impacting our business and helping us deliver our strategy and vision You will be responsible for driving growth through the marketing deliverables across Middle East and Africa Foodservice Customers whilst working in alignment with the Food Services General Manager (GM), and the wider Food Service commercial team This role will develop relevant and proactive insights, Lead marketing initiatives and execute the foodservice business plan across the Middle East and Africa (MEA), focusing on our Da Vinci Gourmet (DVG) brand You will partner with the teams to ensure best in class customer engagement You will be adept at harvesting insights to create a clearly defined go-to-market plan aligned to business strategy and growth opportunities Key responsibilities Strategy/ Opportunity Management / Customer Management Own the develop and execute a localized MEA foodservice plan for the region Support with execution of Best-in-class customer engagement experience Support the opportunity pipeline for both new and existing customers, aligning and prioritizing to strategic focus and plans Review success of marketing activation plans for FS across MEA against key KPIs Drive demand creation and performance aligned to account plans Consumer Insights Stay well-informed of changes in competitive landscape and to enable design differentiated strategies and positioning Develop and own a comprehensive understanding of current channel / dynamics, consumer trends, key customers positions and strategies, etc Partner with regional insights team to deliver compelling proprietary market and consumer insights that drive and support channel / Sub-Region strategic commercial decisions Use data to assess success of previous campaigns/ initiatives and recommend corrective action where necessary Qualifications And Skills Related Bachelors Degree & strong passion for marketing and food/food technology Min 5 years of experience in either FMCG/ Food & Beverage marketing/ product management in a multi-national company environment Excellent presentation and communications skills Strong analytical skills analyzing consumer / marketing / sales data Ability to anticipate customer (internal and external) needs Strong project time management skills; ability to manage multiple details and deadlines in a matrix organizations Strong consulting and facilitation skills (diplomatic and collaborative) High energy, can-do approach, high level of emotional intelligence A passion for actively engaging across the business, building partnerships based on trust and integrity Beware of scams online or from individuals claiming to represent us A Kerry employee will not solicit candidates through a non-Kerry email address or phone number In addition, Kerry does not currently utilise video chat rooms (e g , Google Hangouts) to conduct interviews Refuse any request that asks you to provide payment to participate in the hiring process (e g , purchasing a ?starter kit,? investing in training, or something similar) Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name Recruiter Posting Type: LI

Apply Now Job Title Operations Manager I Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short term financial projects (i e data collection for billable/non-billable hours, forecasting, budgeting, etc ) Selecting, training, developing, and managing performance of direct reports and their associatesincluding planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions Training, HR, Quality, WFM, TA and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders Key Skills And Knowledge Must be a graduate Strong verbal and written communication skills Experience of working with Voice or chat or both Good Presentation skills Thorough knowledge of MS office/ back office Excellent facilitation and people management skills Experience in direct Client interaction will be an additional advantage Should have handled bigger spans of agents ,TLs, AMs etc Education:- Graduate in any discipline is essential Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Gurgaon Bld 14 IT SEZ (GST) Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Apply Now Job Title communications trainer II Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Support Front Line Recruitment Teams to assess the quality of new hires Consistent alignment with operations by auditing calls , e-mails and chats Understanding needs, conducting refresher training in English as per requirement Demonstrating innovation in training by incorporating the floor requirement into the curriculum Maintaining Data and MIS as per the training BPMS / requirement Supports intra & inter function collaboration Proactively implement best practices and add value across locations Attend the mandatory TTT program Interfaces with customers as per requirement Conducts Need Analysis and shares feedback with the stakeholders Meeting the monthly Conversion & Effectiveness targets Providing Feedback to the New Hires on Soft Skills and basic grammar Mentoring the New Trainers Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team Analyze and report findings for Process Training batches Conduct refreshers basis TNA, publish and execute for 100% closure every month Meet the training requirements of the BU basis TNA Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams Track and report improvements Key Skills and knowledge: : CAT Score of 6 5 or above Excellent communication skills (English & Hindi) Excellent facilitation and presentation skills Data handling / data interpretation and Data Management Good people management and Interpersonal Skills Good knowledge of computers and MS Office (Excel, Power point) Strong organizational and presentation skills Educational Qualification Graduation / Diploma (15 years of formal education) in any discipline Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Gurgaon Building 14 11F, Tower D Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Location/s: Bengaluru Relocation supported:Not supported, but internal applications are welcome Recruiter contact: Supriya Yadavalli The IT Process Specialist works with a global team to lead documentation strategy efforts Their primary responsibilities include developing and maturing IT documentation, as well as enhancing systemic processes They are tasked with creating structured and professional corporate documents that meet high-quality standards and adhere to best practices They will design and implement a continuous programme to actively engage with IT teams, collecting insights and feedback to advance the development, maturity, and governance of IT documentation This involves aligning documentation with systemic processes and consistently identifying opportunities for improvement They will cultivate a culture of high-quality documentation and continuous improvement within IT, ensuring quality assurance and the delivery of documentation that adheres to industry standards and regulatory requirements This role requires exceptional research skills, meticulous attention to detail, and excellent writing abilities to convert complex technical concepts into clear, concise, and user-friendly content Additionally, the IT Process Specialist must possess a solid understanding of IT Service Management (ITSM) processes and be well-versed in systematic processes within ITSM tools and technical systems to effectively create and manage documentation that supports the IT group Key Duties And Responsibilities Include Collaborate with key stakeholders to gather requirements for the development and delivery of IT Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) Identify and assess gaps in current process documentation templates to develop a comprehensive set of standardised templates, including process documentation, work instructions, process flow charts, IT support models, IT playbooks, system architecture diagrams, technical documentation, and IT Service Improvement plans Ensure all documentation is maintained to high standards and adheres to best practices Evaluate existing processes to pinpoint areas for improvement, enhancing efficiency and compliance Develop and deliver training materials and sessions to empower IT teams, fostering a culture of excellence and embedding documentation practices within the group to ensure proficiency and expertise Cultivate a culture of continuous improvement by proactively soliciting feedback and implementing changes to enhance documentation quality and effectiveness Ensure all documentation is stored and structured in Managed Documents within ServiceNow, overseeing the ownership of documents by IT service owners, with a focus on improving the maturity of the module Develop and maintain reporting metrics in ServiceNow Performance Analytics to measure the effectiveness and impact of documentation initiatives Conduct regular audits and reviews of documentation to ensure accuracy, relevance, and compliance with industry standards Ensure all documentation is stored in accessible, organised repositories managed in ServiceNow Track and analyse how documentation is utilised within the group to identify areas for improvement and ensure it meets evolving needs Enhance the maturity of systematic processes by assessing current procedures in ServiceNow, identifying potential enhancements, and leading initiatives to implement these improvements Identify and assess risks associated with IT processes and propose effective mitigation strategies Promote process excellence by researching industry best practices and exploring new functionalities within ServiceNow to improve, automate, and optimise processes Essential Candidate Specification: Experience in technical writing and the development of professional documentation Strong ability to conduct thorough research and gather relevant information Attention to Detail in ensuring accuracy and quality in documentation Proficient in translating complex technical concepts into clear, concise, and user-friendly content Solid knowledge of ITSM processes and familiarity with ITSM tools and technical systems Experience in using documentation tools and software, particularly ServiceNow Ability to manage multiple documentation projects and initiatives simultaneously Capability to analyse existing processes and identify areas for improvement Strong ability to engage with stakeholders and collaborate with various departments Experience in developing and delivering training materials and sessions Commitment to fostering a culture of continuous improvement Desirable Proficiency in ServiceNow Performance Analytics or similar ITSM tools Experience in automating and optimising processes using ServiceNow or other tools Skills in managing and leading change initiatives within global IT functions ITIL v3 or ITIL 4 Personal Attributes Highly self-motivated and directed Ability to think creatively and propose innovative solutions to improve ITSM processes Ability to adapt to changing technologies and business environments Strong team player who can work effectively with various departments globally Strong focus on understanding and addressing customer pain points Strong presentation, facilitation, and leadership skills to engage with senior management and stakeholders Ability to balance demands and priorities and think clearly under pressure Good analytical skills and attention to detail to identify discrepancies and drive them to closure Proactive in identifying opportunities for improvement and driving change We Can Offer (subject To Companys Policy) Agile and safe working environment Competitive annual leave and sick leaves Group incentive scheme Group term life insurance, Workmens compensation and Group medical insurance coverage Short and Long-term Global employment opportunities Global collaboration and knowledge sharing Digital Innovation and Transformation Equality, diversity and inclusion We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments We embrace agility, flexibility and trust Location(s): Bengaluru, KA, IN Newcastle Upon Tyne, GB Contract Type: Permanent Work Pattern: Full Time Market: Various Discipline: Information technology Job Ref: 8715 Recruiter Contact: Supriya Yadavalli

We are looking for a skilled Scrum Master with 6 to 11 years of experience to join our team in Bangalore. The ideal candidate will have a strong background in Agile methodologies and excellent communication skills. Roles and Responsibility Facilitate Sprint Planning, Daily Stand-ups, Retrospectives, Backlog Refinement, and other Scrum events. Coach teams on Agile principles and practices to improve productivity and efficiency. Collaborate with Product Owners to define and prioritize product backlog items. Work closely with Development Teams to ensure timely delivery of high-quality products. Identify and mitigate risks that could impact project timelines or quality. Develop and maintain metrics to track progress and identify areas for improvement. Job Requirements Strong understanding of Agile principles, including Scrum framework. Excellent communication, facilitation, and coaching skills. Ability to work effectively in a fast-paced environment with multiple stakeholders. Strong problem-solving skills with the ability to think critically and creatively. Experience working with cross-functional teams, including development, QA, and operations. Familiarity with project management tools such as Jira or Asana is a plus.

Role Summary: Dharohar is looking for someone who loves to interact with children and feels more alive when surrounded by them. Toddler space facilitator is to create a nurturing and stimulating environment where toddlers can explore, learn, and grow while ensuring their safety and well-being. You will be responsible to: Design and create teaching learning material for children Conduct activities with children throughout the day, following timetable Plan and conduct workshops with parents Support other visitor service providers in managing/running the space

Capgemini Invent Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what’s next for their businesses. Your role Use Design thinking and a consultative approach to conceive cutting edge technology solutions for business problems, mining core Insights as a service model Engage with project activities across the Information lifecycle, often related to paradigms like - Building & managing Business data lakes and ingesting data streams to prepare data , Developing machine learning and predictive models to analyse data , Visualizing data , Empowering Information consumers with agile Data Models that enable Self-Service BI , Specialize in Business Models and architectures across various Industry verticals Participate in business requirements / functional specification definition, scope management, data analysis and design, in collaboration with both business stakeholders and IT teams , Document detailed business requirements, develop solution design and specifications. Support and coordinate system implementations through the project lifecycle working with other teams on a local and global basis Work closely with the solutions architecture team to define the target detailed solution to deliver the business requirements. Your Profile B.E. / B.Tech. + MBA (Systems / Data / Data Science/ Analytics / Finance) with a good academic background Strong communication, facilitation, relationship-building, presentation, and negotiation skills Consultant must have a flair for storytelling and be able to present interesting insights from the data. Consultant should have good Soft skills like good communication, proactive, self-learning skills etc Consultants are expected to be flexible to the dynamically changing needs of the industry. Must have good exposure to Database management systems, Good to have knowledge about big data ecosystem like Hadoop. Hands on with SQL and good knowledge of noSQL based databases. Good to have working knowledge of R/Python language. Exposure to / Knowledge about one of the cloud ecosystems – Google / AWS/ Azure What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of "22.5 billion.

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Specialist Training (4I) Role Objective Key Performance Indicators (KPI) What are the measurable indicators for the role Measurable Deliverables Training Throughput - Weightage (30%) First Pass Attempt - Weightage (25%) Production & Quality - Weightage (10%) Accurate & Time Data/MIS Reporting (15%) Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage (10%) Trainee feedback - Weightage (5%) Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%) TNI / BQM management Essential Duties and Responsibilities Role typeIndividual Contributor Conduct new hire, refresher training on aligned process, domain, and tools Conduct process knowledge tests, analyse results and publish findings Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance Achieve set targets on various training effectiveness parameters (level I, level II) Be responsible for training batch management: o Adherence to learning plan o Maintain all batch data and reporting as per the pre-set process o Manage batch logistics training invites, ID Request & Management o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS etc.) o On time referred to HR cases alignment (absconding, NCNS, training rejects) Be an active and effective contributor in assigned projects (e.g., new work transition, any process content creation and dissemination, etc.) Continue with hands-on work processing for aligned processes for minimum 12 hours a month Participate in client calls, understand process/tools changes or upgrades, prepare required documentation for roll-out to the aligned process teams Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert Stay compliant with the HIPAA and other company policies/compliance : Effective giving and taking feedback, coaching, and mentoring skills Strong interpersonal skills and ability to manage varied trainee personality types Excellent verbal and written communication skills (esp. email communication) Self-motivated and self-driven with a knack for continuously upskilling self Team-player Certification NA Skill Set Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role Technical Skills : Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes Understanding of Online Payer Portals Hands on in MS Office likePowerPoint, Excel, and Word Ability to use virtual communication platforms effectively likeTeams, Zoom, WebEx Experience levels required to execute this role Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend, middle, backend as per role alignment) Overall experience Maximum 5 years Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills Strong facilitation & presentation skills for both in-person & virtual environments Understanding of basics of content creation Pre-requisite Should have overall 7+ years of experience in RCM Operations Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should have excellent feedback and coaching skills Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

About the role: We are seeking an experienced Scrum Master with a strong background in industrial environments and technical projects to lead Agile teams focused on developing advanced solutions for automation, data integration, and industrial systems. As a Scrum Master, you will manage multiple Scrum teams working on complex projects in sectors such as oil and gas, energy, and automation, ensuring the timely delivery of high-quality solutions that align with organizational and customer goals. This role requires a deep understanding of Agile principles, combined with hands-on experience in managing teams that deliver solutions for industrial systems, including OPC UA modeling, PCS7, Python-based automation, and other domain-specific technologies. You will work closely with technical specialists, engineers, and stakeholders to facilitate collaboration, resolve challenges, and maintain alignment with program-level priorities. If you are passionate about Agile leadership in an industrial and technical setting, this position offers the opportunity to drive innovation, optimize team performance, and contribute to cutting-edge industrial solutions. Key Responsibilities Agile Leadership Guide multiple Scrum teams in Agile practices and principles, ensuring alignment with industrial project requirements and objectives. Industrial Focus Understand the technical and operational specifics of industrial systems, including OPC UA, PCS7, and Python-based automation, to effectively support teams in delivering solutions tailored to these environments. Team Development Foster a culture of collaboration, accountability, and high performance by mentoring teams to self-organize and continuously improve. Stakeholder Engagement Act as the primary liaison between technical teams, stakeholders, and project management, ensuring clear communication and alignment on industrial project goals and priorities. Risk Mitigation Proactively identify and address risks related to project timelines, quality, and scope, with a focus on mitigating challenges specific to industrial systems integration. Scrum Processes Ensure adherence to Scrum processes, including readiness and doneness criteria, sprint ceremonies, and Agile best practices tailored to industrial projects. Continuous Improvement Drive process improvements to enhance team efficiency and effectiveness in delivering industrial solutions. Metrics & Reporting Monitor team performance metrics (e.g., velocity, burndown charts) and provide actionable insights to project management for informed decision-making. Obstacle Resolution Proactively identify and resolve obstacles that may hinder progress, especially those unique to industrial systems and environments. Program Alignment Collaborate with global project and portfolio management to align team deliverables with program-level priorities and industrial-specific goals. Qualifications Education Bachelors degree in Engineering, Computer Science, or a related field; certifications such as Certified Scrum Master ( CSM ) or Professional Scrum Master ( PSM ) preferred. Industry Experience Minimum of 3 years of experience as a Scrum Master or Agile leader, with a proven track record in managing teams within industrial environments such as oil and gas, energy, automation, or manufacturing. Technical Familiarity Strong understanding of industrial systems and technologies, including OPC UA, PCS7, Python scripting, and data modeling for automation and system integration. Agile Expertise Deep knowledge of Agile methodologies, particularly Scrum, with experience in tailoring Agile practices for technical and industrial projects. Leadership Skills: Excellent facilitation, coaching, and mentoring abilities, with the capacity to inspire teams and foster a culture of continuous improvement. Communication Skills: Strong interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels, particularly in technical and industrial contexts. Project Management Tools Proficiency in Agile project management tools (e.g., Jira, AzureDevOps) and familiarity with project management tools. Problem-Solving Demonstrated ability to identify and resolve complex challenges, especially those related to the development and integration of industrial systems. Global Collaboration Proven experience working with global and multicultural teams, ensuring alignment across international programs. About the Team Become a part of our mission for sustainabilityclean energy for generations to come. We are a global team of diverse colleagues who share a passion for renewable energy and have a culture of trust and empowerment to make our own ideas a reality. We focus on personal and professional development to grow internally within our organization. Who is Siemens Energy At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 96,000 dedicated employees, we not only generate electricity for over 16% of the global community, but were also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Educational Bachelor of Engineering,BCA,BTech,MBA,MTech,MCA Service Line Application Development and Maintenance Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : At least 1 year of experience in HL7 FHIR implementation. Deep knowledge of HL7 FHIR 4.0.1 standard Knowledge of FHIR implementation guides like DaVinci, CARIN, US Core etc. Experience performing data mapping of Source data sets to FHIR resources Analyzes the business needs, defines detailed requirements, and provides potential solutions/approaches with the business stakeholders Strong experience and understanding of Agile Methodologies Strong written and oral communication and interpersonal skills Strong analytical, planning, organizational, time management and facilitation Skills Strong understanding and experience of SDLC and documentation skills Proficiency in Microsoft Suite (Word, Excel, Access, PowerPoint, Project, Visio, Outlook), Microsoft SQL Studio, JIRA Preferred Skills: Domain-Healthcare-Healthcare - ALL

Educational Bachelor Of Comp. Applications,BTech,Bachelor of Engineering,MTech,MCA,MBA Service Line Cloud & Infrastructure Services Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). Good knowledge of ServiceNow and ITIL. Understanding Scrum Methodology. Strong engagement, communication and facilitation skills. ServiceNow Certified System Administration Technical and Professional : Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM

Experience Required 8+ years of experience in Agile project delivery with at least 3+ years as a Product Owner Strong knowledge of Banking Payments Domain: SWIFT MT and MX (ISO 20022) message standards Cross-Border Payments Workflow Clearing and Settlement process overview Familiarity with any Payment Processing Engine Proven experience as a Business Analyst in banking or financial services. Deep understanding of SAFe Agile framework and practices. Excellent communication, facilitation, and stakeholder management skills. Responsibilities Define, maintain, and prioritize the team backlog based on business value and customer needs. Clearly articulate epics, features, and user stories in alignment with program priorities and business objectives. Collaborate closely with business stakeholders, solution architects, and other Product Owners to ensure alignment with enterprise goals. Provide domain expertise in cross-border payments, clearing & settlement processes, and payment processing workflows. Manage and validate SWIFT MT/MX (ISO 20022) message requirements and ensure compliance with regulatory standards. Act as the voice of the customer within the Agile Team, refining requirements, and accepting completed stories. Participate actively in PI (Program Increment) planning, system demos, and inspect & adapt events.

Responsible for developing the knowledge and skills of a company's workforce. Ensure that a company has a workforce that can meet its current and future business objectives. Communicate to the trainees about what is expected out of training in a simple and professional way. A deep knowledge of the process The ability to measure and assess training needs Strong communication and interpersonal skills A passion for continuous learning Innovative thinking Embrace efficiency Excellent communication skills(verbal and written) and facilitation skills Transparency Multitasking Plans, conducts, coordinates and implements a comprehensive training program for processes and staff Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training Determines training needs from inputs provided by the operations team Develops individual results by maintaining policy and procedure resources; providing coaching conducting training sessions; developing outcome improvement resources Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions Updates job knowledge by participating in educational opportunities; reading professional publications; Be part of quality calibration and mentoring activities Be prepared to be flexible and innovative Plan and prepare for assessments and make sure they take place at a reasonable pace that reflects your trainee's progression Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc) Performs all other duties as required Review Training Materials at least once in quarter Ensure training completion details are maintained at a centralized location

Key Responsibilities Act as a servant leader and coach for one or more Agile teams Facilitate all Scrum ceremonies Sprint Planning Daily Stand ups Sprint Reviews and Retrospectives Guide the team on Agile Scrum best practices and values Remove impediments to the team s progress and shield them from external distractions Collaborate with Product Owners to ensure a well groomed and prioritized backlog Track and communicate team metrics e g velocity burndown charts to stakeholders Foster a culture of collaboration transparency and accountability Support the organization in Agile transformation initiatives and scaling frameworks e g SAFe LeSS Required Skills Proven experience as a Scrum Master in a software development environment Strong understanding of Agile principles and Scrum framework Experience with Agile tools such as JIRA Confluence or Azure DevOps Excellent facilitation coaching and conflict resolution skills Strong communication and interpersonal skills

Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation / Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint

I. Responsibilities a. Lead multiple client engagements through a robust project management approach. b. Ensure quality delivery, meet budgets and timelines of the projects. c. Achieve high client satisfaction. II. Client relationships & contribution. a. Maximize client retention & contribution through building long term relationships with clients and creating new business opportunities. III. Business planning & strategy a. Participate & contribute in building business plans & strategy. IV. Innovation & Research a. Identify potential opportunities and develop innovative solutions. b. Continuously develop industry research/ benchmarks/ case studies/ white papers. Desire Candidate Profile : - Should be master of all concepts of Lean Manufacturing. - Data analytic - Good communication skills - Should be able to convince customer. - Good follow up skills - Client management - Flexible to travel - Production planning, Costing, Inventory management, ERP. - Should be able to analyze a problem & provide solution. Job Requirements : Requirements Education : - Bachelors in Engineering or related field. - 10+ Years of hands-on operations experience in a manufacturing environment. - Extensive experience in Lean deployment and Kaizen event leadership facilitation. - 6 Sigma Black Belt certification a plus or any problem solving tool know how. - Extensive Project Management experience and proficiency in Microsoft Project. - Qualified to train and utilize key Lean Continuous Improvement disciplines (ie. Value Stream Mapping, Standard Work, Line Balancing, Visual Management, Lean Daily Management, 5S, Kanban, SMED, PFEP, TPM, Heijunka, Problem Solving, FMEA, etc.) - Outstanding facilitation and problem solving skills. - Must be self-directed, well organized and have good follow-up skills. - Excellent written, oral communication & presentation skills. - Strong leadership capabilities and interpersonal skills. - Demonstrated ability to lead without direct authority. - Solid PC skills including proficiency in all MS Office application. Location - Kolkata,Mumbai,Bengaluru,Gujarat