Faces N Smiles - Dental Clinic

Role & responsibilities 1. Reception & Patient Management Greet patients and visitors with warmth and professionalism. Handle patient registration and maintain accurate records. Manage patient flow to ensure minimal waiting time and a smooth experience. 2. Appointments & Scheduling Manage appointment bookings via phone, email, and walk-ins. Maintain and update the daily appointment calendar. Coordinate with dentists and specialists to avoid scheduling conflicts. 3. Billing & Payments Generate invoices, process payments, and maintain cash/credit records. Explain billing details and procedures to patients. Coordinate with insurance providers, if applicable. 4. Customer Service & Experience Respond promptly to patient inquiries and complaints. Provide information about treatments, offers, and follow-up care. Ensure the reception area is clean, organized, and welcoming at all times. 5. Administrative Support Handle incoming and outgoing calls, emails, and correspondence. Maintain inventory of front-office supplies. Assist with marketing activities such as appointment reminders and patient feedback collection. Preferred candidate profile Diploma in Hospitality/Front Office/Healthcare preferred. Excellent communication skills in English and Hindi language. Proficient in using computer & Excel. Pleasant personality, grooming, and etiquette suited for a premium clinic environment. Ability to multitask and work under pressure while maintaining a calm demeanor.